wolkvox Reviews & Pricing

Key Features

• Activity Dashboard
• Activity Management
• Activity Tracking
• Agent Interface
• Alerts / Escalation
• Alerts/Notifications
• Answering Machine Detection
• API
• Audio Capture
• Auto-Dialer
• Automated Routing
• Automatic Call Distribution
• Automatic Outbound Dialer
• Automatic Transcription
• Blended Call Center
• Calendar/Reminder System
• Call Center Management
• Call Disposition
• Call List Management
• Call Logging
• Call Monitoring
• Call Recording
• Call Reporting
• Call Routing
• Call Scheduling
• Call Scripting
• Call Tracking
• Call Transfer
• Callback Scheduling
• Caller ID
• Campaign Management
• Campaign Specific Caller ID
• Chat/Messaging
• Chatbot
• Collaboration Tools
• Compliance Management
• Computer Telephony Integration
• Concatenated Speech
• Conferencing
• Contact Database
• Contact Management
• CRM
• Customer Database
• Customer History
• Customizable Fields
• Customizable Macros
• Customizable Reports
• Customizable Templates
• Data Import/Export
• Document Storage
• Email Management
• Email Marketing
• Email Templates
• FCC Compliance
• Forecasting
• FTC Compliance
• Help Desk Management
• Inbound Call Center
• Integrations Management
• Interaction Tracking
• Internal Chat Integration
• IVR / Voice Recognition
• Lead Capture
• Lead Generation
• Lead Management
• Lead Qualification
• List Management
• Manual Dialer
• Marketing Automation
• Mobile Access
• Monitoring
• Multi-Channel Communication
• Multi-Channel Management
• Multi-Language
• Multiple Parties
• Multiple Scripts
• Open Database Design
• Opportunity Management
• Outbound Call Center
• Performance Management
• Phone Key Input
• Pipeline Management
• Power Dialer
• Pre-recorded Messages
• Predictive Dialer
• Preview Dialer
• Progressive Dialer
• Projections
• Quality Management
• Queue Management
• Quotes/Estimates
• Real Time Analytics
• Real Time Data
• Real Time Monitoring
• Real Time Reporting
• Real-Time Chat
• Real-time Updates
• Reporting & Statistics
• Reporting/Analytics
• Request Assignment
• Sales Forecasting
• Sales Pipeline Management
• Sales Reports
• Secure Data Storage
• Segmentation
• Sentiment Analysis
• Social Media Integration
• Speech-to-Text Analysis
• Survey/Poll Management
• Surveys & Feedback
• Task Management
• Telemarketing Management
• Territory Management
• Text to Speech
• Third Party Integrations
• Voice Customization
• Voice Mail
• Voice Recognition
• VoIP
• VoIP Connection
• Workflow Management
• Workforce Management