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What is uContact?

UContact is a notable platform that ranks 75 among all Call Center Software according to our research analysts and 51 crowd-sourced reviews from 2 sources. Starting from $59.99, uContact is priced more economically and is most suitable for companies of all sizes. UContact can be deployed online and on-premise and is accessible from a limited set of platforms including Windows and Linux devices. Similar alternatives to uContact include Squaretalk, ZIWO and EVS7.
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#74

uContact is ranked #74 in the Call Center Software for Small Businesses product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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uContact Pricing

Based on our most recent analysis, uContact pricing starts at $60.

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Starting From
$59.99
Pricing Model
Still gathering data
Free Trial
Still gathering data

Training Resources

uContact is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for uContact:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

uContact Reviews

Average customer reviews & user sentiment summary for uContact:

User satisfaction level icon: excellent

51 reviews

90%

of users would recommend this product

uContact has a 'excellent' User Satisfaction Rating of 90% when considering 51 user reviews from 2 recognized software review sites.

Key Features

  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Answering Machine Detection
  • API
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Specific Caller ID
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • CRM
  • Customer Database
  • Customizable Reports
  • Email Management
  • FCC Compliance
  • FTC Compliance
  • Inbound Call Center
  • IVR / Voice Recognition
  • Lead Capture
  • Lead Management
  • List Management
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple Scripts
  • Outbound Call Center
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Social Media Integration
  • Survey/Poll Management
  • Telemarketing Management
  • Text to Speech
  • Video Conferencing
  • Voice Customization
  • Voice Mail
  • VoIP
  • Workflow Management
  • Workforce Management

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