PhoneBurner Reviews & Pricing

by PhoneBurner | Founded 2008, Laguna Beach, CA

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Call Center Software
Auto Dialer Software
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Call Center Scripting Software
Call Center Software for Small Businesses
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What is PhoneBurner?

Industry Specialties: Serves all industries

PhoneBurner is a dialing tool that helps sales teams make calls, connect with customers and close deals. It's easy to get started and add new users, whether you’re in-office or working remotely. Mediating calls through the platform means fewer audio problems, so you can focus more on making sales.

Standout features include power dialer for fast calling and smart lead distribution for efficient teamwork. Many users love the responsive customer support, though some have reported a few issues with specific CRM integrations. You can choose from Standard, Premium and Professional plans, each with different features and prices to fit your needs.

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User Sentiment i

Based on 421 reviews:

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#16

PhoneBurner is ranked #16 in the Call Center Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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PhoneBurner Pricing

Based on our most recent analysis, PhoneBurner pricing starts at $149 (Per User, Monthly).

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Starting From: $149
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

PhoneBurner is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for PhoneBurner:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

PhoneBurner Benefits and Insights

Why use PhoneBurner?

Key differentiators & advantages of PhoneBurner

Automate Repetitive Tasks: Automate essential functions like dialing numbers, jotting down notes, leaving pre-recorded voicemails, sending post-call messages and more to save time and streamline workflows. The LeadStream feature lets admins intelligently and automatically distribute leads to sales reps.
Reach More Customers Interactions: Expand your customer base with power dialing and intelligent call routing features. More conversations mean more opportunities to showcase your product or service and convert leads into loyal customers.
Track Performance Regularly: Leverage analytical tools to get a clear picture of your sales performance. Monitor call metrics, identify successful strategies and pinpoint areas for improvement.
Stay Organized and Boost Productivity: Manage contacts, call notes and history, and tag, sort and categorize leads for targeted outreach with a built-in CRM. Use SmartSender to track email interactions for timely and effective follow-ups.

Industry Expertise

PhoneBurner is designed for industries that make a lot of outbound calls, like telemarketing, insurance, real estate and financial services. It's perfect for sales teams and call centers aiming to boost productivity and reach more customers, especially those with high call volumes, or focused on tasks like closing deals or scheduling appointments.

PhoneBurner Reviews

Average customer reviews & user sentiment summary for PhoneBurner:

421 reviews

95%

of users would recommend this product

PhoneBurner has a 'excellent' User Satisfaction Rating of 95% when considering 421 user reviews from 4 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of PhoneBurner reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Boost Productivity: Automate tasks, simplify workflows and help your team get more work done.
Save Money: Cut costs on equipment, installation and other expenses that come with traditional phone systems.
Reach Customers Everywhere: Connect with customers on the phone, email, live chat and social media, all from one platform.
Track Your Success: See how your team is performing and improve your customer support with easy-to-use reports and insights.

Cons

Setup Needs: Getting started requires setting up computers, software and networks.
Team Effort: You'll need to hire and train staff to run your call center, which can take time and money, especially for smaller businesses.

Researcher's Summary:

PhoneBurner is an easy-to-use customer support software that encourages smooth workflows across departments. Many users appreciate its help desk service. The product relies on automation, allowing agents to speed up work and become more productive and efficient. While most of the users love its remote access functionalities, some are hesitant to buy it because of the lack of workflow-enhancing features such as Text-to-Speech, Queue Management and more. Although some customers aren’t satisfied with the user interface and integration capabilities but Phone Burner works well for small- and medium-sized businesses."

Key Features

Power Dialer: Connect your phone or VOIP to the platform to streamline tasks like emails and voicemails. Reach up to 80 contacts an hour with flexible dialing modes.
Smart Search: Filter and save your searches, and keep them updated as your needs change.
Remote Dialing: Call prospects from anywhere using a local area code. Connect faster with call logging, one-click voicemails and automated follow-ups. Manage remote teams, simplify onboarding and coordinate from a central dashboard.
Virtual Phone Service: Get local, cloud-based numbers with features to improve outreach and simplify incoming calls. Forward calls, answer them online and quickly return missed calls.
CRM: Organize your campaigns and contacts with automatic storage for call history, texts, documents and recordings. Send personalized messages instantly with templates.
- Smart Email Tracking: Track email opens, clicks and document views to time your follow-ups perfectly. Enjoy reliable connections and minimal downtime.
- Lead Filtering: Find the right contacts by searching based on call results, tags, location and custom fields. Create saved searches that automatically update your call list with the best leads.
- Lead Distribution: Make sure the right reps get the right leads with customizable rules. Improve team collaboration, get more opportunities and close more deals. Create shared lead pools and reward your top performers.
- Performance Tracking: See your team's progress and productivity with real-time leaderboards and analytics.
- Integrations: Connect with your existing CRM tools, including Salesforce, HubSpot and Zoho, as well as over 100 other applications.
Local ID: Display a local number that matches your customers' locations to increase connections by up to 56%.
Workflow Automation: Streamline your work with pre-recorded voicemails and automatic next-call dialing. Send personalized emails based on conversations and distribute leads efficiently. Leave notes, set statuses and organize your prospects.
Reporting: Generate and analyze reports to understand rep performance, monitor activities and measure team success. Make informed decisions with call tracking, leaderboards and recordings.
Text Messaging: Send texts right from the dialer after calls or emails. View conversations, get real-time alerts and access messages in an organized inbox.

Approach to Common Challenges

Handling High Call Volumes: PhoneBurner's smart queueing system ensures that calls are answered quickly by sending them to available agents and distributing work evenly.
Reducing Agent Burnout: PhoneBurner helps keep your team happy with flexible schedules, regular meetings, feedback opportunities and performance reviews.
Boosting Call Answer Rates: PhoneBurner uses a Tier 1 carrier, so calls go through smoothly, connect more often and get blocked less.

Cost of Ownership

Frequently asked questions regarding PhoneBurner pricing include:

Q. What is the starting price of PhoneBurner?

A. PhoneBurner’s starting price is $127 per user per month, billed annually.

Q. Which pricing plans does PhoneBurner offer?

A. PhoneBurner offers three plans: Standard, Professional and Premium. Features and pricing vary.

Q. Is there a discount for annual payments?

A. Yes, there is a 15% discount for annual payments.

Q. What is the cost for a team of 20 users?

A. Based on the annual pricing plan, the cost for a team of 20 users would be over $30,000 per year.

Training Resources

Knowledge Base: Find answers to common questions about importing, making phone calls, managing contacts, billing and more.
Articles and Resources: Find expert tips on sales and management and get the most out of PhoneBurner's features.

FAQs

Frequently asked questions regarding PhoneBurner include:

Q. How do I build call lists on PhoneBurner?

A. You can build call lists on PhoneBurner manually, using advanced searches/cadence or via custom lead distribution rules known as LeadStreams.

Q. How do I leave voicemails on PhoneBurner?

A. You can leave pre-recorded voicemails with the click of a button during a dial session. PhoneBurner stays on the line to leave your message while instantly dialing your next contact.

Q. Can I customize my Caller ID on PhoneBurner?

A. Yes, you can decide what number(s) to display on your recipients' Caller ID at the beginning of each dial session.

Q. How do I manage follow-ups on PhoneBurner?

A. PhoneBurner allows you to schedule follow-up calls and appointments while using the software. The calendar can seamlessly sync with your Google calendar.

Q. Can I integrate PhoneBurner with other tools?

A. Yes, PhoneBurner integrates with various CRMs, including Salesforce, HubSpot and Zoho, making it easy to manage leads and streamline workflows.

Q. What kind of support does PhoneBurner offer?

A. PhoneBurner provides world-class, live US-based support, including video training, webinars and written tutorials, to help users get the most out of the software.

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