Convoso Reviews & Pricing

by Convoso | Founded 2006, Los Angeles, CA

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Overview Pricing Benefits Reviews Features

What is Convoso?

Industry Specialties: Marketing, Insurance, Solar, Financial Services, Home Services

Convoso is a cloud-based all-in-one call center that facilitates faster lead generation and conversion using different communication channels. It provides dynamic scripting, local caller ID, robust lead management and answering machine detection. It has an AI-driven multi-channel platform that helps generate more leads and results in lesser agent burnout. It’s highly customizable, and users can personalize conversation content.

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User Sentiment

Based on 93 reviews:

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Convoso Pricing

Based on our most recent analysis, Convoso pricing starts at $20 (Per User, Monthly).

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Starting From: $20
Pricing Model: Per User, Monthly
Free Trial: No

Training Resources

Convoso is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Convoso:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Convoso Benefits and Insights

Why use Convoso?

Key differentiators & advantages of Convoso

Reduce Costs: Eliminate the money spent on hardware and phones by using softphones. Spend only on a solid internet connection.
Optimize Integration: Integrate with third-party applications to make migration easier. Use the existing PBX system instead of spending money on a different solution.
Increase Productivity: Streamline workloads and adjust to specific tasks. Allow agents to handle more calls and deal with more customers.
Access Effective Reporting Insights: Use intelligent and detailed reports to drive more ROI. Ensure better data performance and provide agents with smarter reporting insights.

Industry Expertise

This software is suited for outbound call centers that focus on increasing productivity, solar industries and companies that focus on lead generation and insurance.

Convoso Reviews

Average customer reviews & user sentiment summary for Convoso:

93 reviews

91%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Convoso reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Improved Agent Efficiency: Users found that Convoso's streamlined interface and intelligent call routing helped agents handle more calls efficiently, leading to increased productivity.
Enhanced Reporting and Analytics: Convoso's detailed reporting features provided valuable insights into campaign performance, agent activity, and customer interactions, enabling data-driven decision-making.
Seamless Integrations: Users appreciated Convoso's ability to integrate with other business tools, such as CRM and lead management systems, streamlining workflows and improving data synchronization.

Cons

Reporting limitations: Some users have expressed frustration with the platform's reporting features, citing limitations in customization and data visualization options.
Occasional glitches: Despite generally positive reviews about its reliability, some users have reported experiencing occasional glitches or downtime with the platform.
Learning curve: A few users have mentioned that Convoso's numerous features and functionalities can lead to a steeper learning curve for new users.

Researcher's Summary:

Want to have a convo about solutions for your call center? Convoso users rave about its ease of use, enabling them to manage their call centers more efficiently. One user even reported scaling their call center from 40 to over 100 remote agents in just two years using the platform. Users highlight Convoso's robust outbound dialing capabilities, granular reporting, and DID management as major strengths. They also appreciate the dedicated support team that's committed to their success. However, some users express concerns about the high price tag and desire more advanced gamification features in the agent-facing dashboard. Despite these drawbacks, users generally agree that Convoso is a comprehensive, industry-leading platform for both outbound and inbound call centers.

Convoso seems best suited for businesses seeking a robust, all-in-one call center solution, especially those with a large remote workforce. Its strengths lie in its powerful dialing capabilities, detailed reporting, and commitment to customer success. However, businesses on a tight budget or those prioritizing extensive agent gamification features might need to weigh their options carefully.

Key Features

Answering Machine Detection: Employ highly customizable answering machine detection technology that allows agents to spend more time talking with interested customers. Ensure leads instantly connect with an agent to prevent call abandonment.
Caller ID Reputation Management: Obtain information about whether numbers are flagged or blocked by carriers. Swap them with new numbers before KPIs are affected.
Dynamic Scripting: Streamline all agent conversations, direct more lead conversions and reduce agent training duration. Get a personalized customer experience based on CRM data.
Local Caller ID: Contact customers using local numbers to increase the chances of them answering. Select a caller ID name and number for every call. Increase connection rates and widen reach.
Follow the Sun Dialing: Carefully select every lead and contact them at a preferred time when they’re most responsive. Increase response rates and improve sales. Customize dialing schedules for each state.
Workflow Dialing: Call potential customers at ideal times using lead information. Send out scheduled calls to individuals without becoming too predictable. Improve connection rates and program redial leads according to call history and CRM data.
Powerful Reporting Capabilities: Track real-time metrics to increase profits and improve performance. Use the customizable dashboard to schedule reports. Analyze data over a desired period — by the hour, day, week or month.
Multiple Dialing Modes: Employ intelligent algorithms to zero in on agents and dial phone numbers in advance. Employ the power dialer to select contacts automatically right after a previous call ends. Reduce call drop rates and customize every ring. Review important lead information before dialing potential customers.
Robust Lead Management: Identify promising leads and add them to campaigns. Provide agents with lead information for every call. Update lead information and move through the leads automatically. Set criteria for every lead campaign and allow the system to select suitable lead drivers.
Customizable Dashboards: Obtain performance reports and data. Compare the performance of campaigns and individual agents. Utilize data to achieve better call handling times and enhance customer satisfaction. Select the most critical metrics and prioritize them on the dashboard.
Multi Campaign Login: Enable agents to work on multiple campaigns at once. Set up A/B testing to compare various scripts belonging to a single campaign.
Skills Based Routing: Implement an outbound call routing tool to potential leads with best-suited agents for better interaction. Identify agent skills and route leads based on CRM information.