CallTools Reviews & Pricing

by CallTools.com | Founded 2015, Irvine, CA

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Overview Pricing Benefits Reviews Features

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What is CallTools?

Industry Specialties: Serves all industries

CallTools, a cloud-based contact center solution, helps increase conversion rates and sales revenue by delivering satisfactory customer interactions. Users can monitor teams on the fly, connect with customers and access real-time analytics based on call records. Its main offerings are CallTools Predictive and CallTools Preview, each with its own set of attributes.

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User Sentiment

Based on 189 reviews:

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Product Screenshots and Videos

CallTools Pricing

Based on our most recent analysis, CallTools pricing starts at $102 (Per Agent, Monthly).

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Starting From: $101.99
Pricing Model: Per Agent, Monthly
Free Trial: No

Training Resources

CallTools is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for CallTools:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

CallTools Benefits and Insights

Why use CallTools?

Key differentiators & advantages of CallTools

Successful Engagement With Customers: Engage better with customers with smarter campaigns. Manage campaigns for better connections with prospects and nurture contacts from the start to the end of the final interaction.
Simple User Interface: Take advantage of a user-friendly platform that starts right away and handles all aspects of interaction with clients.
Improved Call Management: Keep contacts engaged with fewer intruding or blocked contact numbers.
No-Manager Seat Cost: Get speed and reliability and simple and affordable maintenance and setup with cloud-based solutions.
Saving Money: Monitor contact center’s performance in real-time without paying extra for a manager seat.
Operate Globally: Pay zero additional fee to use the platform virtually and keep all agents connected regardless of geographical location.

Industry Expertise

CallTools is suitable for all big and small companies offering customer support to different parts of the world.

CallTools Reviews

Average customer reviews & user sentiment summary for CallTools:

189 reviews

96%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of CallTools reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to Use: The user interface is straightforward and easy to navigate, even for those with limited technical experience. This can lead to a shorter learning curve and faster adoption by call center agents.
Predictive Dialer: This feature helps to increase agent productivity by automatically dialing numbers and connecting agents only when a live person answers. This can save agents time and effort, allowing them to focus on having more conversations with potential customers.
CRM Integration: CallTools can integrate with popular CRM systems, which allows agents to access customer information and update records without switching between applications. This can help to improve efficiency and data accuracy.
Reporting and Analytics: CallTools provides a variety of reports and analytics that can help call center managers to track performance, identify trends, and make data-driven decisions. This information can be used to improve call center operations and achieve better results.

Cons

Limited Integrations: CallTools may not integrate seamlessly with all the tools and platforms commonly used in call centers, potentially leading to workflow disruptions and inefficiencies.
Customization Challenges: Some users find it difficult to tailor CallTools to their specific needs, especially when it comes to complex call flows or unique business processes.
Reporting Limitations: The reporting features in CallTools might not provide the level of detail and flexibility required by some call centers for in-depth analysis and performance tracking.
Learning Curve: The interface and functionalities of CallTools can have a steep learning curve for new users, potentially requiring additional training and support.

Researcher's Summary:

CallTools has garnered a reputation for its user-friendly interface and robust call management features, making it a popular choice for businesses seeking to streamline their call center operations. Users appreciate the software's ability to automate tasks, such as call routing and recording, which can significantly improve efficiency and productivity. The open API and customizable interface allow for seamless integration with existing systems, further enhancing its appeal. However, some users have expressed concerns about the software's pricing structure, which may be a deterrent for smaller businesses or those with limited budgets. Additionally, while CallTools offers a comprehensive set of features, it may not have the same level of advanced functionality as some of its competitors, such as Five9, which could be a consideration for larger enterprises with more complex requirements.

Despite these limitations, CallTools remains a solid option for businesses of all sizes due to its ease of use, scalability, and ability to improve call center performance. Its intuitive design and comprehensive feature set make it an attractive choice for businesses looking to enhance customer service, boost agent productivity, and gain valuable insights into call center operations. The software's ability to support both SIP and VoIP calls ensures compatibility with various communication systems, making it a versatile solution for modern call centers. Ultimately, CallTools is best suited for businesses that prioritize ease of use, efficiency, and a balance between features and affordability.

Key Features

Campaign Overview: Join or exit campaigns in a single click and track detailed synopsis of all the active drives from a single dashboard. Get complete control over setup and adjustments via a campaign table that displays start and end times and remaining leads.
Real-time Monitoring: Monitor an agent’s status, productivity, calls made and sales closed. Analyze who has the best performances and if who needs more training. Offer in-the-moment coaching by speaking with agents during live calls and taking over tough calls.
Recycling Lists: Set rules and limits for redialing lists based on time or disposition since the last call.
Contact Management: Access contact information, including notes, past call history, call dispositions and new appointments from the contact window. Keep calls organized by sorting them based on the agent who took it, length and quality.
Real-time Reporting: Stay in control of inbound and outbound call centers and track KPI progress from the reports dashboard.
Small Businesses: Get access to features such as CRM integration, list management, scalable software, screen-pops, in-house support and in-house developers to run small businesses efficiently.
Built-in Web Phone: Eliminate the use of third-party dialing applications by simply logging in. Create automatic callbacks that trigger after a set time based on the previous call experience.