Call Center Studio Reviews & Pricing

Key Features

• Access Controls/Permissions
• Activity Dashboard
• Activity Tracking
• Agent Interface
• Alerts / Escalation
• Alerts/Notifications
• Answering Machine Detection
• API
• Archiving & Retention
• Auto-Dialer
• Automated Routing
• Automatic Call Distribution
• Automatic Outbound Dialer
• Batch Processing
• Blended Call Center
• Call Center Management
• Call Conferencing
• Call Disposition
• Call List Management
• Call Logging
• Call Monitoring
• Call Queues
• Call Recording
• Call Reporting
• Call Routing
• Call Scheduling
• Call Screening
• Call Scripting
• Call Tagging
• Call Tracking
• Call Transcription
• Call Transfer
• Callback Scheduling
• Caller ID
• Campaign Management
• Campaign Specific Caller ID
• Chat/Messaging
• Communication Management
• Computer Telephony Integration
• Conferencing
• Contact Database
• Contact Management
• CRM
• Customer Database
• Customer Experience Management
• Customer Surveys
• Customizable Branding
• Customizable Fields
• Customizable Reports
• Data Import/Export
• Document Storage
• Email Management
• Employee Coaching Tools
• Event Triggered Actions
• File Transfer
• FTC Compliance
• Help Desk Management
• Hotkeys
• Inbound Call Center
• Integrations Management
• Interaction Tracking
• IT Asset Management
• IVR / Voice Recognition
• KPI Monitoring
• List Management
• Live Chat
• Macros/Templated Responses
• Manual Dialer
• Mobile Access
• Monitoring
• Multi-Channel Communication
• Multi-Channel Management
• Multiple Parties
• Multiple Scoring Models
• Multiple Scripts
• Network Monitoring
• On-Demand Recording
• Online Voice Transmission
• Open Database Design
• Outbound Call Center
• Performance Management
• Performance Metrics
• Phone Key Input
• Power Dialer
• Predictive Dialer
• Preview Dialer
• Process/Workflow Automation
• Progressive Dialer
• Quality Management
• Queue Management
• Real Time Analytics
• Real Time Data
• Real Time Monitoring
• Real Time Notifications
• Real Time Reporting
• Real-Time Chat
• Recording
• Remote Access/Control
• Reporting & Statistics
• Reporting/Analytics
• Role-Based Permissions
• Scheduled Recording
• Search/Filter
• Self Service Portal
• Service Level Agreement (SLA) Management
• Shared Contacts
• Single Sign On
• SIP Trunking
• SMS Messaging
• Social Media Integration
• Support Ticket Management
• Survey/Poll Management
• Surveys & Feedback
• Tagging
• Telemarketing Management
• Template Management
• Text to Speech
• Third Party Integrations
• Ticket Management
• Unified Communications
• Virtual Assistant
• Voice Customization
• Voice Mail
• Voicemail Transcription
• VoIP
• VoIP Connection
• Workflow Configuration
• Workflow Management