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What is Anywhere365?

Industry Specialties: Serves all industries.

Anywhere365 is a sophisticated software solution designed to manage tasks such as contact center operations, leveraging advanced communication technologies to streamline customer interactions. It is particularly well-suited for enterprises and organizations that require robust, scalable contact center capabilities due to its comprehensive feature set and integration with Microsoft Teams and Skype for Business.

The platform offers significant benefits, including enhanced customer service efficiency, improved agent productivity, and seamless omnichannel communication. Popular features include intelligent routing, real-time analytics, and extensive reporting tools, which provide valuable insights into customer interactions and agent performance.

Compared to similar products, Anywhere365 is often praised for its deep integration with Microsoft ecosystems and its user-friendly interface. Pricing details are not readily available, and it is recommended that users contact SelectHub for a personalized quote based on their specific requirements.

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#85

Anywhere365 is ranked #85 in the Call Center Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Anywhere365 Pricing

Based on our most recent analysis, Anywhere365 pricing starts at $10,000 (Annually, Quote-based).

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Starting From
$10,000
Pricing Model
Annually, Quote-based
Free Trial
Yes, Request for Free

Training Resources

Anywhere365 is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Anywhere365:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Anywhere365 Benefits and Insights

Why use Anywhere365?

Key differentiators & advantages of Anywhere365

  • Enhanced Customer Experience: Anywhere365 ensures that customers are directed to the right agent quickly, reducing wait times and improving satisfaction.
  • Increased Agent Productivity: By automating routine tasks, agents can focus on more complex customer interactions, leading to higher efficiency.
  • Scalability: The platform can easily scale to accommodate growing business needs, whether you have a small team or a large enterprise.
  • Cost Efficiency: By integrating with existing systems like Microsoft Teams, Anywhere365 reduces the need for additional hardware and software investments.
  • Data-Driven Insights: Comprehensive analytics and reporting tools help managers make informed decisions based on real-time data.
  • Omni-Channel Support: Customers can reach out through their preferred channels, such as voice, chat, email, or social media, ensuring a seamless experience.
  • Improved Compliance: The software supports compliance with industry regulations by providing secure and auditable communication channels.
  • Customizable Workflows: Tailor workflows to meet specific business needs, enhancing operational efficiency and customer service quality.
  • Reduced Training Time: Intuitive interfaces and integration with familiar tools like Microsoft Teams shorten the learning curve for new agents.
  • Global Reach: Support for multiple languages and time zones allows businesses to serve a global customer base effectively.
  • Enhanced Collaboration: Features like internal chat and file sharing enable agents to collaborate easily, leading to quicker resolution of customer issues.
  • Proactive Customer Engagement: Automated notifications and follow-ups help maintain customer engagement and satisfaction.
  • Flexibility: The platform supports remote work, allowing agents to provide consistent service from any location.
  • Integration Capabilities: Seamlessly integrates with CRM systems, enhancing data accuracy and customer relationship management.
  • Real-Time Monitoring: Supervisors can monitor interactions in real-time, providing immediate support and feedback to agents.

Industry Expertise

Anywhere365 is a software solution that is best suited for businesses that need to manage their contact center operations. It is particularly well-suited for companies that are looking for a comprehensive and unified platform that can handle all aspects of their customer interactions, from routing and workforce engagement to digital experiences and analytics.

Synopsis of User Ratings and Reviews

Based on an aggregate of Anywhere365 reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

  • Native Microsoft Integration: Leverages Microsoft Teams and Skype for Business for call functionality instead of requiring a separate platform.
  • Real-Time Insights: Provides managers and supervisors with real-time performance monitoring of contact centers and consultant availability.
  • Improved Customer Journey Tracking: Consultants can access a customer's complete interaction history, including past interactions with other agents.
  • High-Quality Video: Users have praised the platform for its high-quality video conferencing capabilities.
  • Call Recording and Logging: Offers convenient call recording and logging features for improved compliance and quality assurance.

Cons

  • Cost: Users have reported that Anywhere365 can be more expensive compared to other contact center software options with similar features.
  • Language Support: There have been requests to include more language options, particularly for businesses operating in regions where local language support is essential.

Researcher's Summary:

Is Anywhere365 everywhere you want your call center to be? User reviews from the last year reveal a mixed bag for this contact center solution.

While Anywhere365 is generally praised for its user-friendliness and affordability, particularly its seamless integration with Microsoft Office 365, some users have voiced concerns. A recurring strength highlighted by users is its robust feature set, including unlimited agents, open API graphical programming, and Microsoft Azure integration. One user praised the call recording and logging features, stating, "Great product all around." Another user lauded the software's ability to facilitate business presentations with high-quality video and appreciated the message editing function. However, the inability to archive messages and the occasional lag during video calls were cited as drawbacks. Additionally, while one user found the Azure integration invaluable for their cloud-based web application development, another user reported occasional issues with the call log.

Anywhere365 seems best suited for businesses heavily reliant on the Microsoft ecosystem, especially those seeking a budget-friendly solution with a wide array of features. However, companies prioritizing seamless communication and extensive customization options might need to weigh the pros and cons carefully.

Key Features

Notable Anywhere365 features include:

  • Omni-Channel Routing: Efficiently manage customer interactions across multiple channels such as voice, email, chat, and social media.
  • Real-Time Analytics: Access detailed, real-time data on agent performance, call metrics, and customer interactions to make informed decisions.
  • Integration with Microsoft Teams: Seamlessly integrate with Microsoft Teams to enhance collaboration and streamline communication within your organization.
  • Skill-Based Routing: Automatically direct calls to the most qualified agents based on their skills and expertise, ensuring optimal customer service.
  • Interactive Voice Response (IVR): Implement customizable IVR systems to guide callers through self-service options before connecting them to an agent.
  • Call Recording and Monitoring: Record and monitor calls for quality assurance, training, and compliance purposes.
  • CRM Integration: Integrate with popular CRM systems like Salesforce and Dynamics 365 to provide agents with comprehensive customer information.
  • Automated Workflows: Create and manage automated workflows to streamline repetitive tasks and improve operational efficiency.
  • Customizable Dashboards: Design personalized dashboards to display key performance indicators (KPIs) and other critical metrics at a glance.
  • Outbound Dialing: Utilize automated outbound dialing capabilities for proactive customer engagement and follow-ups.
  • Agent Scripting: Provide agents with dynamic scripts to ensure consistent and accurate communication with customers.
  • Multilingual Support: Offer support in multiple languages to cater to a diverse customer base.
  • Queue Management: Efficiently manage call queues to minimize wait times and improve customer satisfaction.
  • Reporting and Analytics: Generate comprehensive reports to analyze trends, identify areas for improvement, and track performance over time.
  • Presence Management: Monitor agent availability and status to optimize resource allocation and ensure timely responses.
  • Security and Compliance: Adhere to industry standards and regulations with robust security features and compliance tools.
  • Scalability: Easily scale the system to accommodate growing business needs and increased call volumes.
  • Customizable User Interface: Tailor the user interface to meet the specific needs and preferences of your agents and administrators.
  • Third-Party Integrations: Connect with various third-party applications and services to extend the functionality of the contact center.
  • Disaster Recovery: Ensure business continuity with robust disaster recovery options and failover mechanisms.
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