ProcessMaker Reviews & Pricing

by Processmaker | Founded 2003, Durham, NC

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Overview Pricing Benefits Reviews Features

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What is ProcessMaker?

Industry Specialties: Banking, Higher Education, Insurance, Government Services, Health Care, Manufacturing, Telecom, Technology

Processmaker is a low-code BPM software and an open-source workflow management that boosts the flow of information. Users can build, automate and deploy business processes of different scales. It doesn’t require the designer to have extensive programming experience to generate language forms and subforms. Users from businesses across the industry, be it IT or HR, can design and run workflow without any coding knowledge. An automated drag-and-drop interface creates the workflow. With offline accessibility, users fill out forms and synchronize the program when they are back online. Use a REST API to extend integrations and interactions with third-party apps. It’s available for both iOS and Android users.

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User Sentiment

Based on 175 reviews:

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ProcessMaker Pricing

Based on our most recent analysis, ProcessMaker pricing starts at $1,495 (Monthly).

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Starting From: $1,495
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

ProcessMaker is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for ProcessMaker:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

ProcessMaker Benefits and Insights

Why use ProcessMaker?

Key differentiators & advantages of ProcessMaker

Improved Efficiency: Automate repetitive tasks to reduce manual workload and speed up processes.
Enhanced Collaboration: Facilitate better communication and coordination among team members through shared workflows.
Cost Reduction: Lower operational costs by minimizing errors and reducing the need for manual intervention.
Compliance Assurance: Ensure adherence to regulatory requirements by embedding compliance checks within workflows.
Scalability: Easily scale processes to accommodate business growth without significant additional investment.
Data-Driven Decisions: Leverage real-time analytics and reporting to make informed business decisions.
Customization: Tailor workflows to meet specific business needs, ensuring that the software aligns with unique operational requirements.
Resource Optimization: Allocate resources more effectively by identifying bottlenecks and optimizing task distribution.
Customer Satisfaction: Improve service delivery and response times, leading to higher customer satisfaction.
Transparency: Gain visibility into process performance and progress, enabling better oversight and management.
Risk Mitigation: Identify and address potential risks early through continuous monitoring and process audits.
Employee Empowerment: Empower employees with clear, structured workflows, reducing ambiguity and increasing job satisfaction.
Agility: Quickly adapt to market changes and new business requirements by modifying workflows with ease.
Standardization: Ensure consistency in process execution across the organization by standardizing workflows.
Integration Capabilities: Seamlessly integrate with existing systems and tools to create a cohesive IT ecosystem.
Time Savings: Reduce process cycle times, allowing employees to focus on higher-value tasks.
Quality Improvement: Enhance the quality of outputs by minimizing human errors and ensuring process adherence.
Employee Training: Simplify onboarding and training by providing clear, documented workflows for new employees.
Flexibility: Support a variety of business processes, from simple tasks to complex, multi-step workflows.
Competitive Advantage: Gain a competitive edge by optimizing business processes and improving overall efficiency.

Industry Expertise

ProcessMaker is particularly well-suited for businesses of all sizes, from small companies to large enterprises, across a wide range of industries. Its focus on automation and process optimization makes it ideal for organizations seeking to improve efficiency, compliance, and decision-making.

ProcessMaker Reviews

Average customer reviews & user sentiment summary for ProcessMaker:

175 reviews

89%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of ProcessMaker reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Drag-and-Drop Workflow Design: Enables users to visually create and modify workflows without the need for extensive coding, making it user-friendly even for those without a technical background.
Automated Email Notifications: Keeps users informed about task assignments, approvals, and process updates through automated email alerts, ensuring timely responses and actions.
Customizable Web Forms: Allows businesses to create and tailor online forms for various purposes, such as data collection, requests, and approvals, streamlining interactions and data input.

Cons

Steep Learning Curve: ProcessMaker can feel overwhelming for new users due to its extensive features and complex interface. This means users may require significant training and time to become proficient in using the platform effectively.
Limited Business Analysis: The software lacks robust business process analysis and simulation capabilities. This makes it difficult for users to analyze and optimize processes before implementation, potentially leading to inefficient workflows.
UI/UX Needs Improvement: While functional, some users find the user interface (UI) and user experience (UX) to be outdated compared to modern applications. This can make navigation and interaction with the platform less intuitive than desired.

Researcher's Summary:

Is ProcessMaker a process-making machine or does it leave users feeling bogged down? User reviews from the past year reveal a mixed bag. While ProcessMaker is generally praised for its robust features and customization options, some users, especially those new to business process management, find it overly complex and difficult to navigate. This complexity stems from the software's comprehensive nature, offering a vast array of tools and functionalities that can be overwhelming for beginners.

One of ProcessMaker's standout strengths is its visual workflow designer, which allows users to map out and automate even the most intricate business processes. Users also appreciate the platform's flexibility in integrating with other systems through its well-documented APIs, enabling seamless data flow between different applications. However, the lack of advanced features like business process simulation, a feature commonly found in competitor products like Kissflow, is a notable drawback for users who require these capabilities.

ProcessMaker is best suited for medium to large organizations with dedicated IT resources and a high level of technical expertise. Smaller businesses or those without a dedicated IT team might find the learning curve steep and the software's complexity overwhelming. While ProcessMaker offers a free community edition, its full potential is unlocked in the paid versions, which can be a significant investment for smaller organizations.

Key Features

Process Modeler: Design robust business processes in days with the drag-and-drop feature with ease and ensure compliance.
Form Builder: Capture data or provide information from other systems by designing forms and display screens. Make decision-making simpler with easy-to-use forms.
Action By Email: Approve or reject requests directly from email or Slack. Review work offline and let the data automatically sync once it’s back online.
Dashboard: Check the processes and ensure Service Level Agreements and business objectives are met with clearly defined charts and reports. Create and share charts with users and groups to ensure everyone has the required information.
Process Validation Engine: Simplify automation and quickly validate process designs with visual process error validation and syntax checking.
Scripting Engine: Give developers the freedom to create code in the preferred language like Java, Javascript, C#, PHP and Lua. Execute these scripts in the process or as a form.
Business Activity Monitoring: Notify key stakeholders in real-time without depending on the charts or reports by setting up Service Level Agreements. Keep track of business activities.
Data Management: Manage and maintain data with the right combination of workflow, rules and data management, ensuring there is no possibility of data duplication and managing data integrity. Validate addresses by using connectors that verify the contact address and standardized data fields. Ensure that the data conforms with the strategy determined by the management with business rules engines that manipulate the data. Orchestrate layers and create connectors with REST connectors. Link data between the system graphically with an in-built mapping too.
Embedded Workflow: Gain a competitive edge and increase the value and function by bundling BPM Suite with the application. Meet the workflow demands.