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What is Wildix?

Wildix is a notable software platform that ranks 65 among all Business Phone Systems according to our research analysts. Wildix is most suitable for companies with hundreds or thousands of employees. Wildix can be deployed in the cloud and on-premise and is accessible from a handful of platforms including Windows and Linux devices. Similar alternatives to Wildix include AirePBX, Dialpad Ai Voice and ClarityTel.
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#52

Wildix is ranked #52 in the Call Center Software for Small Businesses product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Training Resources

Wildix is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Wildix:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Key Features

  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • API
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • Brainstorming
  • Calendar Management
  • Call Center Management
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Contact Database
  • Contact Management
  • Content Management
  • CRM
  • Customer History
  • Customizable Branding
  • Customizable Caller ID
  • Customizable Reports
  • Data Import/Export
  • Discussions / Forums
  • Document Management
  • Drag & Drop
  • Employee Directory
  • Fax Management
  • File Sharing
  • File Transfer
  • Inbound Call Center
  • Interaction Tracking
  • IVR / Voice Recognition
  • Live Chat
  • Manual Dialer
  • Meeting Management
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-User Collaboration
  • On-Demand Recording
  • Online Voice Transmission
  • Outbound Call Center
  • PBX
  • Performance Management
  • Predictive Dialer
  • Prioritization
  • Progressive Dialer
  • Project Management
  • Quality Management
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Editing
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Ring Groups
  • Role-Based Permissions
  • Screen Sharing
  • Single Sign On
  • SIP Trunking
  • SMS Messaging
  • Social Media Integration
  • SSL Security
  • Status Tracking
  • Tagging
  • Task Management
  • Text to Speech
  • Third Party Integrations
  • Two-Way Audio & Video
  • Unified Communications
  • Version Control
  • Video Call Recording
  • Video Conferencing
  • Video Support
  • Virtual Call Center
  • Virtual Extensions
  • Voice Mail
  • Voicemail Transcription
  • Workforce Management

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