Webex Calling Reviews & Pricing

by Cisco | Founded 1984, San Francisco, California

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Categories:

UCaaS Providers
Business Phone Systems
Screen Sharing Software
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What is Webex Calling?

Industry Specialties: Cloud Services, Managed Services, Cybersecurity, Retail, Financial, Real Estate, Hospitality.

Webex Calling is a sophisticated software solution designed to manage business phone tasks with efficiency and reliability. It offers cloud-based calling services that integrate seamlessly with existing communication systems, providing a comprehensive platform for voice, video, and messaging. This software is particularly well-suited for medium to large enterprises that require robust, scalable communication solutions to support their operations. Its cloud-based nature ensures flexibility and ease of deployment, making it ideal for businesses with distributed teams or remote workforces.

Key benefits of Webex Calling include enhanced call quality, advanced security features, and seamless integration with other collaboration tools. Popular features encompass high-definition voice and video calls, voicemail, call forwarding, and detailed analytics. Users appreciate its intuitive interface and the ability to manage calls from various devices, including desktops and mobile phones.

Compared to similar products, Webex Calling is often praised for its reliability and comprehensive feature set. Pricing details can vary based on the specific needs and scale of the business, so it is recommended to contact SelectHub for a tailored pricing quote. This ensures that businesses can get the most accurate and cost-effective solution for their unique requirements.

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User Sentiment i

Based on 307 reviews:

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Product Screenshots and Videos

#20

Webex Calling is ranked #20 in the UCaaS Providers product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

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Webex Calling Pricing

Based on our most recent analysis, Webex Calling pricing starts at $12 (Per User, Monthly, Freemium).

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Starting From: $11.95
Pricing Model: Per User, Monthly, Freemium
Free Trial: Yes, Request for Free

Training Resources

Webex Calling is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Webex Calling:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Webex Calling Benefits and Insights

Why use Webex Calling?

Key differentiators & advantages of Webex Calling

Cost Efficiency: Reduce expenses by eliminating the need for traditional phone lines and hardware, leveraging cloud-based solutions instead.
Scalability: Easily scale your phone system up or down based on business needs without the hassle of physical infrastructure changes.
Global Reach: Enable seamless communication across different geographical locations, supporting remote and international teams effectively.
Integration Capabilities: Integrate with other business tools like CRM systems and collaboration platforms to streamline workflows and enhance productivity.
Reliability: Benefit from high uptime and robust performance, ensuring that your communication channels are always available when needed.
Advanced Security: Protect sensitive business communications with enterprise-grade security features, including encryption and secure access controls.
Flexibility: Support a variety of devices and platforms, allowing employees to make and receive calls from their preferred devices, whether it's a desk phone, mobile, or computer.
Enhanced Collaboration: Facilitate better teamwork with integrated features like video conferencing, screen sharing, and instant messaging.
Improved Customer Service: Offer superior customer support with features like call routing, auto-attendants, and voicemail-to-email, ensuring no call goes unanswered.
Analytics and Reporting: Gain insights into call patterns, usage, and performance with detailed analytics, helping to make informed business decisions.
Business Continuity: Ensure uninterrupted communication during emergencies or outages with built-in redundancy and disaster recovery options.
Ease of Management: Simplify administration with a centralized, user-friendly interface for managing users, settings, and policies.
Environmental Impact: Reduce your carbon footprint by minimizing the need for physical hardware and leveraging energy-efficient cloud infrastructure.

Industry Expertise

Webex Calling is a cloud-based phone system that offers a wide range of features and is ideal for businesses of all sizes, especially those that are looking for a reliable and secure solution.

Webex Calling Reviews

Average customer reviews & user sentiment summary for Webex Calling:

307 reviews

85%

of users would recommend this product

Webex Calling has a 'great' User Satisfaction Rating of 85% when considering 307 user reviews from 1 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of Webex Calling reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Seamless Cisco Integration: Webex Calling is known for its easy integration with other Cisco products, making it a natural choice for businesses already invested in the Cisco ecosystem.
High-Quality Audio and Video: Users consistently praise Webex Calling for its clear audio and video capabilities, ensuring professional and productive business communications.
Strong Security Measures: Businesses with security top of mind appreciate Webex Calling's robust security features that keep sensitive conversations protected.
Scalability for Businesses of All Sizes: Webex Calling is designed to grow with your business, making it an attractive option for both small businesses and large enterprises.
User-Friendly Interface: Many users find the platform intuitive and easy to navigate, reducing the learning curve for new users.
Excellent Mobile Functionality: The Webex Go tool extends the platform's capabilities to mobile devices, enabling users to stay connected from anywhere.

Cons

High Cost: Webex Calling tends to be more expensive than some of its competitors, which can be a deterrent for budget-conscious businesses.
Mobile App Issues: Some users have reported experiencing occasional problems with the Webex Calling mobile app, which can be inconvenient for employees who rely on their mobile devices for work.
Complex Setup: The initial setup and configuration process for Webex Calling can be complex and time-consuming for some users, particularly those without a strong technical background.
Limited Call Management: Compared to competitors, Webex Calling offers a limited set of call management features. Basic features like call queues, call monitoring, voicemail-to-email, and call recording often require users to purchase the more expensive Enterprise Plan.

Researcher's Summary:

Is Webex Calling all it's cracked up to be? User reviews from the last year paint a somewhat mixed picture of this popular calling solution. On the plus side, Webex Calling consistently receives praise for its robust calling features, including high-quality audio and video, and its seamless integration with other Cisco products, a major selling point for businesses already invested in the Cisco ecosystem. Users highlight the platform's user-friendly interface, especially for conducting video conferences and managing calls across multiple devices, which boosts productivity for remote and hybrid teams. However, some users find the initial setup process to be a bit daunting, and the pricing structure less competitive than some alternatives. A common gripe is the limited scalability and call management features available in the basic plans, pushing businesses to opt for the pricier Enterprise Plan for functionalities like call queuing and voicemail-to-email. Additionally, while Webex Calling boasts integration with Webex Meetings, its overall app integration capabilities are considered less impressive compared to competitors. In conclusion, Webex Calling emerges as a solid choice for businesses prioritizing a reliable and secure calling solution deeply integrated with the Cisco ecosystem, particularly those with straightforward communication needs. However, businesses seeking advanced call management features or extensive third-party integrations might find more comprehensive solutions elsewhere.

Key Features

Notable Webex Calling features include:

Cloud-Based System: Webex Calling operates entirely in the cloud, eliminating the need for on-premises hardware and simplifying maintenance.
High-Definition Voice Quality: Ensures crystal-clear audio for all calls, enhancing communication clarity and reducing misunderstandings.
Global Reach: Provides international calling capabilities, allowing businesses to connect with clients and partners worldwide seamlessly.
Integrated Collaboration Tools: Combines calling with Webex Meetings and Webex Teams for a unified communication experience.
Advanced Call Routing: Features such as hunt groups, call queues, and auto-attendants ensure calls are directed to the right person or department efficiently.
Mobile and Desktop Apps: Offers applications for both mobile devices and desktops, enabling users to make and receive calls from anywhere.
Voicemail to Email: Converts voicemail messages to email, allowing users to listen to messages directly from their inbox.
Call Analytics: Provides detailed call analytics and reporting, helping businesses monitor call performance and identify areas for improvement.
Security and Compliance: Adheres to industry standards for security and compliance, including end-to-end encryption and GDPR compliance.
Integration with Existing Systems: Seamlessly integrates with existing business applications such as CRM systems, enhancing workflow efficiency.
Scalability: Easily scales to accommodate business growth, whether adding new users or expanding to new locations.
Emergency Calling: Supports emergency calling features, ensuring compliance with local regulations and enhancing safety.
Call Recording: Allows for the recording of calls for training, quality assurance, and compliance purposes.
Multi-Device Support: Users can switch between devices during a call without interruption, providing flexibility and convenience.
Directory Integration: Integrates with corporate directories, making it easy to find and contact colleagues.
Customizable User Interface: Offers a customizable interface to meet the specific needs and preferences of different users.
Hot Desking: Enables employees to log into any phone within the organization, making it ideal for flexible work environments.
Call Park and Retrieve: Allows users to park a call and retrieve it from another device, enhancing mobility within the office.
Presence Information: Displays the availability status of colleagues, helping to streamline communication and collaboration.
Call Forwarding: Provides various call forwarding options, ensuring important calls are never missed.