Toky Reviews 2024: Pricing, Features & More

Toky Pricing

Based on our most recent analysis, Toky pricing starts at $25 (Per Agent, Monthly).

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Starting From: $25
Pricing Model: Per Agent, Monthly
Free Trial: Yes, Request for Free

Training Resources

Toky is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Toky:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Toky Benefits and Insights

Why use Toky?

Key differentiators & advantages of Toky

Offer Continuous Support: Ensure consistent, quality customer experiences with tools that screen, route and monitor calls. Reduce the occurrence of dropped or missed calls. Remote access and call forwarding allow working on the go.
Improve Efficiency: Automate repetitive tasks with power dialers, voicemail drop and bulk messaging, so agents can be more attentive to customers and complex tasks.
Scale Easily: Adjust service according to current and future business needs. Access the system through a built-in cloud from desktops, laptops, mobile phones and tablets anywhere in the world. Build custom IVR menus based on rank, location and experience, and add or remove agents as the team evolves.
Personalize Service: Automatically route customers to the most appropriate agents and departments for their queries.

Industry Expertise

Caters to businesses of all sizes offering help desk support.

Toky Reviews

Average customer reviews & user sentiment summary for Toky:

227 reviews

85%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Toky reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Effortless Setup: Users praise Toky for its user-friendly interface and straightforward setup process, allowing them to get their business phone system up and running quickly without technical headaches.
Cost-Effective Solution: Many users appreciate Toky's affordability, especially its transparent pricing plans that eliminate hidden fees, making it a budget-friendly choice for businesses of all sizes.
Feature-Rich Platform: Toky is lauded for its comprehensive suite of features, including call recording, call forwarding, and voicemail transcription, empowering businesses to manage their communications effectively.

Cons

Limited Integrations: Users express frustration over Toky's limited third-party integrations, particularly with popular CRM and helpdesk solutions. This lack of integration makes it difficult to streamline workflows and consolidate customer data.
Occasional Call Quality Issues: Some users report experiencing occasional call quality issues, such as dropped calls, jitter, and latency. These issues can be disruptive to business operations and negatively impact customer experience.
Mobile App Functionality: Users find the mobile app functionality to be somewhat limited compared to desktop versions. Certain features, such as call transfer and advanced call handling options, are either missing or less intuitive on the mobile app.

Researcher's Summary:

User reviews from the past year suggest Toky is a bit of a mixed bag. While many appreciate its affordability and ease of use, particularly for small businesses dipping their toes into the world of VoIP, some have found its feature set a bit lacking compared to more established players like RingCentral or Dialpad. For example, users praise Toky's simple call forwarding and voicemail features, finding them intuitive and reliable. However, more advanced features like call analytics or CRM integrations seem to be where Toky falls short, leaving some users wanting more.

Essentially, Toky seems best suited for small businesses or startups that prioritize simplicity and affordability over a vast array of features. If you're a larger company with complex communication needs, you might find yourself yearning for the robust functionality of Toky's more seasoned competitors.

Key Features

International Phone Number: Establish virtual phone numbers in more than 60 countries to localize support for international customers.
Phone Trees: Allow customers to connect directly with the most appropriate agent using interactive voice response.
Simultaneous Calls: Eliminate the chances of missing leads by receiving calls from multiple customers simultaneously, depending upon the number of available agents.
Greetings in Multiple Languages: Boost customer satisfaction and engagement with pre-recorded, customized greetings and messages in several languages.
Call History: Access records of all interactions between agents and customers, including missed calls and voicemails, on a single dashboard.
Call Filters: Set business hours and agent availability. Filter inbound calls to serve callers from specific countries.
On Hold Functions: Put a call on hold to consult with other agents and find the best answers to customer queries.
Call Transfer: Transfer calls to the appropriate agent or department to serve customer-specific needs.
Voicemail: Reduce the chances of missed leads by allowing customers to leave voicemail messages.
Integration: Connect the product with business CRM, website, business apps and phone systems for a seamless workflow.
Reports: Access real-time reports on dashboards and collect relevant metrics.
Speech to Text: Use an audio-to-text converter to transcribe recordings and get transcripts through email or a CRM system.
Site Call Button: Allow customers to call from the website through an embedded call button.
Fax to Email: Get customer faxes as PDF files automatically on email.
Call Recording: Reduce the chances of losing critical information mentioned during inbound and outbound calls. Refer back to recordings as needed for business or training purposes.
Power Dialer: Automate phone calls and efficiently call through a set list of phone numbers. Talk to more clients in less time and convert customers into leads.
Voicemail Drop: Send pre-recorded voicemail messages to client voicemail boxes, eliminating the need to reiterate.
Call Monitoring: Monitor agents' calls in real time and evaluate quality of service. Use whisper features to train agents during calls or help them while interacting with customers on complex issues.
Notes and Tags: Add notes and tags to calls to group them and analyze business support and sales processes.
Configuration: Remove or add users in a few simple clicks.
Agent Groups: Create teams, invite additional agents to the groups and make them responsible for handling specific calls.
System Roles: Restrict users from accessing sensitive data with differentiated admin and user roles.
Messaging: Send messages in bulk through Google Sheets, WhatsApp and other platforms via dashboards.

Limitations

At the time of this review, these are the limitations according to user feedback:

Has many bugs and glitches.
No hold music, making it difficult for a caller to tell if they are on hold.
No ticketed support option offered.

Suite Support

Email: Not available.

Phone: +1 (844) 332-6433.

Training: Not available.

Tickets: Not available.

Toky Reviews & Pricing

What is Toky?

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