Ooma Office Reviews & Pricing

by ooma, Inc. | Founded 2013, Palo Alto, CA

REQUEST WITH NO OBLIGATION$ Request Pricing Get Free Demo

Overview Pricing Benefits Reviews Features

Categories:

What is Ooma Office?

Industry Specialties: Serves all industries

Ooma Office is a cloud-based phone system that provides VoIP and video conferencing to enterprises. For mobile, it includes an automated call attendant, call transfer, group messaging, conference bridges, call flip between desktop and mobile and much more. Its Office Pro version, launched in 2019, enables team members to create ad-hoc meetings or schedule them in advance. In addition, it offers call recording, a desktop app, robocall blocking, voicemail transcription and simultaneous screen sharing for effective discussion and collaboration.

The Office Pro version also offers higher usage limits for extension monitoring, call parking and the number of participants in audio conference rooms. Subscribers can make unlimited calls to mobile phones and landlines in the U.S., Canada, Mexico and Puerto Rico. Business calls to other countries are available at a low rate.

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

Try Before You Buy.

Request a Free Demo Today!

Request Demo

It's completely free!

User Sentiment

Based on 358 reviews:

Add your rating:

Product Screenshots and Videos

Ooma Office Pricing

Based on our most recent analysis, Ooma Office pricing starts at $20 (Per User, Monthly).

Get Price Quote

Price: $
$
$
$
$

i
Starting From: $20
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Ooma Office is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Ooma Office:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Ooma Office Benefits and Insights

Why use Ooma Office?

Key differentiators & advantages of Ooma Office

Enhanced Professionalism: Ooma Office provides a virtual receptionist, extension dialing, and a main company phone number, creating a polished and professional image for your business. This can instill confidence in potential clients and partners, setting the stage for successful interactions.
Increased Accessibility: With features like call forwarding and a mobile app, Ooma Office ensures you never miss important calls. This accessibility allows you to stay connected with clients and colleagues, even when you're away from your desk, fostering stronger relationships and responsiveness.
Streamlined Communication: Ooma Office offers a suite of communication tools, including voicemail transcription, virtual fax, and conference calling, simplifying how your team interacts. This streamlined approach saves time and reduces the need for multiple platforms, boosting overall efficiency.
Cost Savings: Compared to traditional phone systems, Ooma Office often proves more affordable, especially for small businesses. The predictable monthly cost and elimination of hardware expenses contribute to better budget management and resource allocation.
Scalability and Flexibility: As your business grows, Ooma Office can easily adapt to your changing needs. Adding new users or lines is a simple process, ensuring your phone system remains aligned with your evolving requirements. This scalability eliminates the need for disruptive overhauls as your business expands.

Industry Expertise

Ooma Office caters to small and medium-sized businesses seeking a robust and scalable phone system. Its features, including virtual receptionist, ring groups, and call recording, are tailored to enhance communication efficiency and professionalism. Ooma Office is particularly well-suited for businesses with remote or distributed teams, as it enables seamless connectivity and collaboration regardless of location.

Ooma Office Reviews

Average customer reviews & user sentiment summary for Ooma Office:

358 reviews

91%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Ooma Office reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Cost-Effective: Ooma Office offers a cost-effective solution for businesses looking to reduce their phone expenses. With its low monthly subscription fee and no long-term contracts, businesses can save money compared to traditional phone systems.
Easy to Use: Ooma Office is designed to be user-friendly, with an intuitive interface and simple setup process. Businesses can easily manage their phone system without the need for extensive technical knowledge.
Reliable: Ooma Office utilizes a cloud-based platform, ensuring reliable call quality and uptime. Businesses can count on their phone system to function smoothly, even during power outages or internet disruptions.
Feature-Rich: Ooma Office offers a comprehensive suite of features, including call forwarding, voicemail, auto-attendant, and video conferencing. Businesses can customize their phone system to meet their specific needs.
Scalable: Ooma Office is scalable to accommodate businesses of all sizes. Businesses can easily add or remove users as needed, ensuring that their phone system grows with their company.

Cons

Limited Customization: Ooma Office offers limited customization options for call routing, voicemail, and other features, which can be restrictive for businesses with specific requirements.
Call Quality Issues: Some users have reported experiencing call quality issues, such as dropped calls, audio delays, and background noise, which can hinder effective communication.
Limited Integration Options: Ooma Office has limited integration options with third-party software, such as CRM systems and productivity tools, which can make it challenging to streamline workflows.
Insufficient Support: Users have expressed concerns about the quality and responsiveness of Ooma Office's customer support, which can be frustrating when technical issues arise.
Pricing Concerns: While Ooma Office offers a low upfront cost, some users have found that the ongoing monthly fees can add up over time, especially for businesses with multiple users or advanced features.

Researcher's Summary:

Ooma Office is a business phone system that has received positive user reviews over the past year. Users appreciate its ease of use, affordability, and feature-richness. One user commented, "Ooma Office is incredibly user-friendly. I was able to set it up and start using it within minutes." Another user praised its affordability, saying, "Ooma Office is a great value for the price. It offers all the features I need at a fraction of the cost of other business phone systems."

In comparison to similar products, Ooma Office stands out for its differentiating factors. One of its key strengths is its cloud-based architecture, which eliminates the need for expensive hardware and maintenance. Additionally, Ooma Office offers a wide range of features, including call forwarding, voicemail, and video conferencing, which are not always available in competing products. These features are important for businesses of all sizes, as they can help improve communication and collaboration.

Overall, Ooma Office is a well-rounded business phone system that is suitable for businesses of all sizes. Its ease of use, affordability, and feature-richness make it a great choice for businesses looking for a reliable and cost-effective communication solution.

Key Features

Small Business

Desktop App: Access the company directory and shared speed dial with ease. Use the click-to-call functionality to start an audio conference. Quickly return missed calls and save time by listening to voicemails or reading the transcripts. Configure preferences for the profile, ringtones, voicemail, call handling and caller ID hassle-free.
Mobile App: Make use of extension dialing to reach a coworker. Set up a message group to communicate quickly with multiple members. Distinguish between personal and business calls and efficiently transfer calls to another extension or a coworker’s voicemail. Facilitate easy setup. Add another number or use the existing one and decide whether to use Wi-Fi or the data network during a call. Enjoy the extensive features and excellent backup protocol that saves information in case of internet failure.
Video Conferencing: Join the video conference by browser or downloading the app. Allow two or more individuals to share screens simultaneously. Facilitate better collaboration, note sharing and faster communication between members. Invite up to 25 participants, access the dashboard for a lowdown of all information and create, edit, add, delete or view meetings.
Virtual Receptionist: Create custom messages for the callers and provide basic business-related information. Route calls to extensions, dial by name and create modes for business hours and after hours. Get in touch with the necessary person or department, saving time and presenting a more professional look.
Enhanced Call Blocking: Cut down on time spent attending to robocalls and automatically screen any incoming message against a dynamic database, instantly blocking the unwanted ones. Send a call from unknown or private numbers directly to voicemail or automatically ban them. Add up to 1000 numbers of unwanted, persistent callers to the block list.
Multi-Device Ring: Allow multiple devices to ring simultaneously on receiving a call. Enable one of each type of device assigned to an account, including analog phones, IP phones, a standard mobile phone and incoming messages from the mobile app.
Call Recording: Review the calls of sales staff for training purposes. Choose between persistent call recording or on-demand recording as per requirement. Add the hold music feature and enable easy access, storage, download and usage of call records.
Ring Group: Ensure no calls go unanswered. Assign users, the devices they use or associated devices to a Ring Group. Choose between all the devices ringing simultaneously or sequentially till someone answers the call.
Voice Transcription: Automatically forward any voice message to a user’s email along with an audio message attachment. Access it from most browsers and email formats.
Fax Online: Send and receive a fax anywhere, without possessing a fax machine. Assign a different number to the virtual fax and link it to the extension.

Enterprise

CRM Integration: Initiate a call from within the CRM as soon as a phone number is available. Use click-to-dial to save 15-30 seconds and avoid typical errors. Look at inbound screen pop-ups to determine who is calling, followed by caller information. Access a detailed and accurate view of customer calls. Transfer the entire workspace in addition to the phone call for an enhanced customer experience. Attain overall productivity, unify data, strengthen functionality and automate business processes.
Video Conferencing: Bring multiple participants together using mobile or desktop cameras. Effortlessly modify conference layout as per requirements. Gain complete control over permissions, restrict participants and choose private or group chat. Enjoy high-quality business video conferencing and audio.
Mobility: Use on iOS and Android devices. Install softphones on laptops, desktops, tablets and mobile phones.
Messaging: Initiate face-to-face conferences on any platform with team members irrespective of their location. Access entirely archived history of all messages. Create pre-shared groups within the organization, facilitating easier messaging between departments. Access end-to-end encryption for all calls.
Desktop Client: Get information regarding whether or not a member is available online or on a phone call. Place and receive audio or video calls without possessing a physical phone. Create groups to simplify communication, keep track of phone activity and listen to voicemail messages. Start and manage calls in progress on other devices.
Call Center Platform: Connect callers with suitable agents without wasting time, getting confused or answering repetitive questions. Configure multi-level IVR, directing callers to the appropriate agent, team or department. Route inbound calls to agents based on IVR selection, business hours and agent skills to facilitate the overall experience. Automatically reconnect a caller to the person they were speaking to following a dropped call. Route all calls to an overflow number if all agents are busy, ensuring no calls are missed.