GoToConnect Reviews & Pricing

by LogMeIn, Inc. | Founded 2006, Boston, MA

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What is GoToConnect?

Industry Specialties: Serves all industries

GoToConnect (formerly Jive) is a cloud-based phone and virtual meeting solution that provides calling, chat and texting for web and desktop. In addition to on-demand webinars for brand marketing or training, it provides live video conferencing in HD with up to 250 participants, including screen sharing, collaboration, breakout rooms and participation analytics. With security functions such as call encryption and identity management, it adheres to universal security compliance regulations including SOC Type II and GDPR.

The vendor provides native apps for iOS and Android devices to stay connected on the go. Pricing is per user and varies by tier.

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User Sentiment i

Based on 1281 reviews:

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#9

GoToConnect is ranked #9 on the top 10 Business Phone Systems leaderboard based on a comprehensive analysis performed by SelectHub research analysts. Compare the leaders with our In-Depth Report.

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GoToConnect Pricing

Based on our most recent analysis, GoToConnect pricing starts at $20 (Per User, Monthly).

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Starting From: $20
Pricing Model: Per User, Monthly
Free Trial: No

Training Resources

GoToConnect is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for GoToConnect:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

GoToConnect Benefits and Insights

Why use GoToConnect?

Key differentiators & advantages of GoToConnect

Simplified Collaboration: GoToConnect streamlines communication by combining phone, video conferencing, and messaging into one platform, eliminating the need to juggle multiple applications. This fosters a more cohesive and efficient collaboration experience for teams.
Enhanced Mobility: The platform's mobile app empowers your workforce to stay connected and productive from anywhere with an internet connection. Employees can make and receive calls, join meetings, and send messages just as they would from their office desks.
Scalability and Flexibility: GoToConnect effortlessly adapts to your business's evolving needs. Whether you're expanding your team or exploring new markets, the platform's flexible plans and features allow you to scale your communication system accordingly.
Cost Savings: By consolidating communication tools into one platform, GoToConnect can potentially reduce your overall communication expenses. Additionally, features like call routing and auto attendants can optimize call handling and minimize wasted time.
Improved Customer Experience: GoToConnect's features, such as call routing, voicemail transcription, and call analytics, enable businesses to provide a more responsive and personalized customer experience. This can lead to increased customer satisfaction and loyalty.
Enhanced Productivity: GoToConnect's unified communication features can significantly boost employee productivity. Features like presence indicators, instant messaging, and video conferencing facilitate quicker decision-making and problem-solving.
Streamlined Administration: The platform's centralized administration portal simplifies the management of your communication system. Administrators can easily add or remove users, configure settings, and monitor system usage from a single interface.

Industry Expertise

GoToConnect excels in providing unified communications solutions for small to medium-sized businesses. Its cloud-based platform integrates phone, video conferencing, and messaging, simplifying communication and collaboration for businesses with dispersed teams or those seeking to enhance remote work capabilities. GoToConnect's user-friendly interface and scalability make it ideal for growing businesses with evolving communication needs.

GoToConnect Reviews

Average customer reviews & user sentiment summary for GoToConnect:

1281 reviews

90%

of users would recommend this product

GoToConnect has a 'excellent' User Satisfaction Rating of 90% when considering 1281 user reviews from 5 recognized software review sites.

Synopsis of User Ratings and Reviews

Based on an aggregate of GoToConnect reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Unified Communications: GoToConnect seamlessly integrates phone, video conferencing, and messaging, allowing users to switch between communication methods effortlessly. This feature is particularly beneficial for businesses with remote or hybrid teams, as it keeps everyone connected regardless of location.
Scalability: The platform's flexibility allows businesses to easily add or remove users and features as their needs evolve. This scalability eliminates the need for significant infrastructure investments and ensures the phone system can adapt to changing business requirements.
Cost-Effectiveness: GoToConnect often proves to be a more affordable option compared to traditional phone systems, especially for small and medium-sized businesses. The cloud-based nature of the platform eliminates the need for expensive hardware and maintenance costs, resulting in significant savings.
Mobile App: The GoToConnect mobile app empowers users to stay connected and productive while on the go. The app replicates the functionality of the desktop version, enabling users to make and receive calls, send messages, and participate in video conferences from their smartphones or tablets.

Cons

Call Quality Issues: Users frequently report problems like dropped calls, choppy audio, and static interference, hindering smooth and professional communication with clients and colleagues.
Mobile App Concerns: The mobile app often receives criticism for its clunky interface and limited functionality compared to the desktop version, impacting users who rely on their smartphones for business communication.
Admin Portal Challenges: Navigating the admin portal can be complex and unintuitive for users, making it difficult to efficiently manage settings, add users, and access essential features.
Customer Support Experiences: Some users express frustration with long wait times and unhelpful responses from customer support, leading to unresolved technical issues and a sense of dissatisfaction.

Researcher's Summary:

Over the past year, user reviews for GoToConnect have highlighted its strengths in providing a unified communication experience. The platform's integration of phone, video conferencing, and messaging capabilities has been praised for its ability to streamline workflows and enhance team collaboration. Users have particularly appreciated the user-friendly interface and intuitive design, making it easy for both tech-savvy and less experienced individuals to navigate the system effectively. The mobile app has also received positive feedback for its seamless functionality, allowing users to stay connected and productive while on the go.

However, some users have expressed concerns regarding occasional call quality issues and dropped calls, particularly in areas with weaker internet connectivity. Additionally, while the platform offers a range of features, some users have found the pricing structure to be relatively expensive compared to competitors like RingCentral and Zoom, especially for smaller businesses with limited budgets.

Despite these drawbacks, GoToConnect's emphasis on customer support has been a differentiating factor. Users have consistently commended the responsiveness and helpfulness of the support team in resolving technical issues and providing guidance. This focus on customer satisfaction has fostered a sense of trust and reliability among users.

Overall, GoToConnect appears to be most suitable for small to medium-sized businesses seeking a comprehensive and user-friendly unified communications solution. Its integrated features and emphasis on customer support make it a valuable tool for enhancing team collaboration and streamlining communication processes. However, businesses with limited budgets or those operating in areas with unreliable internet connectivity may want to consider alternative options that better align with their specific needs and constraints.

Key Features

Main Functionality:

Voice Calls: Connect on any web browser, laptop, desk phone or through iOS and Android apps. Maintain high-quality audio and video compatible with over 180 desk phone models. Send messages, videos, documents and more via chat.
Conferencing: Meet with up to 250 participants with support for 25 webcams and join scheduled meetings directly from a call or chat. Send invites to individuals in contact lists, create one-time meetings or set recurring times.
Admin Tools: Create call flows utilizing a drag-and-drop interface that displays where calls will be routed. Personalize phone greetings and inform customers of business hours with call-routing schedules. Analyze employee’s performance and communications with reports and dashboards.
Meeting: Host virtual meetings securely with encrypted sessions, meeting locks, single sign-on and more. HD video and built-in audio with VoIP and toll give the ability to meet from anywhere, anytime without downloads. Personalize meetings with screen and keyboard sharing, drawing tools, in-meeting chat and more.
Room Display: Display meetings in any room size, join meetings on third-party software without downloading external apps and sync Microsoft and Google to join directly from calendars. Use whiteboard mode to automatically adjust the projection screen to the size of the background.

Training:

Manage: Ask questions and gather important information during customer registration. Integrate PayPal to collect and process course payments and share videos, presentations, course catalogs and more with customers.
In-Session: Employ tests and polls to check student knowledge and receive feedback. Create in-class activities and breakout sessions for small groups. Allow participants to raise a hand during sessions and send one-on-one chats to peers or send a message that everyone in the class can see to avoid interrupting.
Reports: Generate data from reports on registration, testing and evaluations and training history viewable on an Excel spreadsheet.
Certification: Send participants certificates via email once courses are completed.
Record: Save training videos and store them in the cloud for future reference.
Webinar: Gather up to 1,000 participants in a single meeting space. Create a one-time event or prerecord presentations and provide customers with a library of on-demand webinars. Customize registration with brand logos, keep up with participant interaction by utilizing engagement dashboards and add real-time surveys and polls directly into a presentation. View attendee reports, event analytics and see outlets drove the most sign-ups.

Suite Support

Email, phone, chat and support tickets are available with all plan levels.

Email: Available in select countries. Live chat with a virtual assistant on the vendor’s site.

Phone: +1 (866) 890-8931.

Training: The following training resources are available:

Resource Center: Browse through guides, videos, webinars and more on various topics. Filter by products, roles and content type.
Community: Use LogMeIn Community to access a forum for asking questions, receiving support and finding answers. Search for answers before submitting a new topic.
Blog: Read up on work hacks, news and updates, products and more.

Tickets: Log in to submit a support case.

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