Google Meet Reviews & Pricing

by Google Inc. | Founded 1998, Menlo Park, CA

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Overview Pricing Benefits Reviews Features

What is Google Meet?

Industry Specialties: Serves all industries

Google Meet is a leading audio and video conferencing solution that allows Google account holders to create instant and scheduled meetings. Participants can join meetings through a web browser or a mobile device, or dial-in with password-protected numbers, with the free version allowing up to 100 attendees for up to 60 minutes. In addition to chatting, participants can share specific tabs or their whole screen in real time to collaborate with others. It provides call encryption and enhanced audio quality through noise cancelling filters. Google Workspace subscribers can hold longer meetings with more participants, raise their hands, conduct polls and Q&A sessions and record meetings which are stored by default on Google Drive.

It integrates seamlessly with other Google offerings — Calendar, Gmail and Contacts — to enable one-click meetings. Participants from third-party video conferencing systems like Cisco, Polycom, Lifesize, Sony, and Microsoft Skype for Business can join Google Meet calls through the Pexip Infinity gateway.

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User Sentiment

Based on 27162 reviews:

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Google Meet Pricing

Based on our most recent analysis, Google Meet pricing starts at $6 (Per User, Monthly).

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Starting From: $6
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Google Meet is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Google Meet:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Google Meet Benefits and Insights

Why use Google Meet?

Key differentiators & advantages of Google Meet

Enhanced Collaboration: Google Meet facilitates real-time collaboration, allowing team members to share screens, documents, and ideas as if they were in the same room, enhancing productivity and fostering a collaborative work environment.
Seamless Integration: It integrates smoothly with other Google Workspace tools like Calendar, Drive, and Gmail, streamlining workflows and reducing the need to switch between different applications for scheduling meetings or accessing files.
High-Quality Video Conferencing: Google Meet offers high-definition video conferencing, ensuring clear and crisp visuals during meetings, which is crucial for maintaining engagement and ensuring effective communication among participants.
Scalability: Whether for one-on-one check-ins or large group meetings, Google Meet scales to accommodate various meeting sizes, making it suitable for businesses of all sizes without compromising performance or reliability.
Accessibility: With features like live captions and a mobile-friendly design, Google Meet ensures that meetings are accessible to participants with different needs and from various locations, promoting inclusivity and flexibility.
Enhanced Security: Google Meet employs robust security measures, including encryption in transit and at rest, to protect your meetings and data from unauthorized access, giving businesses peace of mind regarding their information security.
Cost Efficiency: By reducing the need for physical meeting spaces and travel, Google Meet can help businesses save on overhead costs, making it a cost-effective solution for companies looking to optimize their operational expenses.
Easy to Use: With its intuitive interface and straightforward setup, Google Meet allows users to start or join meetings with just a few clicks, minimizing technical barriers and ensuring meetings start on time.
Global Reach: Google Meet enables teams to connect across the globe, breaking down geographical barriers and allowing businesses to tap into a wider talent pool and expand their market reach without the need for extensive travel.
Real-Time Feedback: Features like the chat function and Q&A in Google Meet allow for real-time feedback during presentations or discussions, enabling more dynamic and interactive meetings that can adapt to participants' responses on the spot.
Record and Replay: The ability to record meetings and access them later on Google Drive means that no one has to miss out on important discussions, and teams can revisit past meetings for reference or training purposes.
Customizable Backgrounds: Google Meet offers the option to blur or replace your background during video calls, helping to maintain professionalism and privacy, regardless of your physical location.

Industry Expertise

Google Meet, with its integrated Business Phone feature, showcases industry expertise in providing seamless communication solutions tailored for the modern workplace. Its design caters to businesses of all sizes, from small startups to large enterprises, seeking reliable, scalable, and secure video conferencing and telephony capabilities. The platform is particularly suited for organizations that prioritize collaboration and remote work, offering features that facilitate easy connectivity, team meetings, and client interactions without the need for additional hardware.

Google Meet Reviews

Average customer reviews & user sentiment summary for Google Meet:

27162 reviews

89%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Google Meet reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Seamless Integration with Google Workspace: Google Meet is tightly integrated with Google Calendar and Gmail, making scheduling and joining meetings effortless. This integration streamlines workflows and enhances productivity for businesses that rely on Google Workspace.
High-Quality Video and Audio: Google Meet delivers reliable video and audio quality, ensuring clear and uninterrupted communication during virtual meetings. This is crucial for maintaining professionalism and engagement in business settings.
Robust Security Features: Google Meet prioritizes security with features like data encryption and meeting access controls. These measures protect sensitive business information and ensure the privacy of virtual meetings.

Cons

Limited Functionality for Phone Calls: Google Meet's primary function is video conferencing, so its features for phone calls are limited. Users have expressed frustration with the lack of call recording, voicemail transcription, and other essential phone features.
Integrations and Compatibility: Integrating Google Meet with non-Google applications and CRMs can be challenging, limiting its compatibility with existing business workflows. This can hinder productivity and create additional steps for users.
Call Quality Issues: Users have reported experiencing dropped calls, audio lag, and poor video quality, particularly in areas with unstable internet connections. These issues can disrupt important business conversations and create a negative impression.

Researcher's Summary:

Google Meet seems to be a crowd-pleaser, especially for folks already plugged into the Google ecosystem. Users rave about its seamless integration with other Google Workspace tools like Docs, Sheets, and Calendar, making it a breeze to schedule meetings, share documents, and collaborate in real-time. The interface is clean and intuitive, even for non-techies, which is a major plus. Google Meet also gets kudos for its top-notch video and audio quality, ensuring smooth and clear communication. Plus, it doesn't hurt that it's included with Google Workspace, making it a cost-effective option for businesses.

However, no software is perfect. Some users find Google Meet's feature set a bit basic compared to rivals like Zoom or Microsoft Teams. For instance, it lacks some advanced features like breakout rooms and virtual backgrounds, which can be bummers for larger meetings or those who want to spice things up. Additionally, while Google Meet's security is generally solid, some users have raised concerns about data privacy, especially in light of Google's data collection practices. So, if you're super privacy-conscious, you might want to think twice.

All in all, Google Meet is a reliable and user-friendly video conferencing tool that's perfect for businesses and individuals who value simplicity and integration with Google Workspace. It's a solid choice for everyday meetings, but if you need bells and whistles or have strict privacy concerns, you might want to explore other options. Just remember, the tech landscape changes quickly, so it's always a good idea to check for the latest updates and features before making a decision.

Key Features

Safety First: Safely communicate amongst peers and colleagues without fear of data breaches or hijacking. Meets IETF security requirements for Datagram Transport Layer Security (DTLS) and Secure Real-time Transport Protocol (SRTP). Includes anti-abuse capabilities and multiple two-step authentication options.
Unlimited Meetings: Host and join free audio and video conferencing meetings anytime, anywhere for an unlimited amount of times. Available for free for up to 100 participants in a single meeting.
Accessibility: Access from any device including browsers, iOS and Android with no download required. Easily invite participants to meetings via link or email address.
Live Captioning: Follow along in real time with captioning generated by Google’s speech recognition technology. Meeting attendees can translate captions into their preferred languages.
Screen Sharing: Collaborate on documents, share presentations and give step-by-step instructions to meeting participants using screen share, which allows anyone to present their entire screen or application window.
Preview Screen: View video, adjust audio and see a list of who has already joined a meeting before entering.
User Controls: Meeting hosts can mute, pin, remove participants and more using the advanced controls for meetings.
Messaging: Chat with other participants through live messaging during meetings. Send files and links, as well as text.
Integrations: Join meetings directly from Google Calendar or Gmail. Integrates with Microsoft Outlook, Slack and more for additional accessibility.
Plan Options: Choose between a free plan, Google Workspace Essentials, and Google Workspace Enterprise. Paid plans increase the maximum number of participants allowed in a single meeting space, the amount of time allowed for a meeting and more.
Google Workspace Suites: Comes as part of Google Workplace suites for education, healthcare and nonprofit organizations. Increase productivity, communication and collaboration with email, chat and video conferencing in an easily accessible workspace.

Suite Support

The vendor provides online documentation through their administrator help center. Or, access community forums to view previously asked and answered questions, request help from Google experts and administrators, and peruse possible solutions to issues.

Email: Available only to administrators.

Phone: 1-877-355-5787 for U.S. or +1-646-257-4500 for all countries.

Training: Free, step-by-step training is available through the Google Workplace Learning Center. The vendor provides both guides and videos to assist in learning more about the product, its features and useful tips.

Tickets: Not available. Instead, contact support via chat, email or phone from within the admin console.