CounterPath Reviews & Pricing
by CounterPath | Founded 2002, Vancouver, Canada
Categories:
- PBX Phone Systems
- Auto Attendant Systems
- Business Phone Service Providers
- Business Phone Systems
- Call Tracking Software
- Cloud PBX
- Cloud Phone Systems
- Conference Call Services
- Conference Calling Software
- Screen Sharing Software
- SIP Clients
- SIP Trunk Providers
- Small Business Phone Systems
- Virtual Phone Systems
- VoIP Phone Service Providers
- VoIP Phone Systems
- VoIP Softphones
- VoIP Software
What is CounterPath?
Industry Specialties: Call centers, education, finance, government.
CounterPath provides innovative desktop and mobile VoIP software products. It designs, develops and sells software and services that allow organizations and telecommunication providers to deliver unified communication services over Internet Protocol-based networks. Compatible with Windows, Mac, Apple and Android mobile devices.
Guarantees customizations, security and rapidly integrates contacts from various sources through an easy-to-use interface.
PRICE
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COMPANY SIZE
DEPLOYMENT
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CounterPath Benefits and Insights
Why use CounterPath?
Key differentiators & advantages of CounterPath
- Better Integrations: Integrate with third-party apps for streamlined communication. Connect with Microsoft Outlook, Salesforce and more.
- More Flexibility: Communicate freely between team members without restricting users to a location or a particular device.
- Quick Collaborations: Allow team members of a company to connect and eliminate disorganization. Let members use features like team messaging, screen sharing, video and voice calls and more to communicate instantly with one another, leading to better productivity and coordination.
- Secure Communications: Protect both voice and video calls, using firewall and encryption. Let users in sensitive industries use a softphone for communication.
Industry Expertise
CounterPath has features specially designed for business users and can be deployed within an enterprise environment. It is adopted by various industries including healthcare, hospitality, retail, service providers and more. It’s affordable, although it lacks some advanced features, making it an excellent pick for small businesses.
CounterPath Reviews
Based on our most recent analysis, CounterPath reviews indicate a 'great' User Satisfaction Rating of 87% based on 135 user reviews from 2 recognized software review sites.
135 reviews
Key Features
- Softphone: Work at the desk or on the go with a SIP-based VoIP phone available on both mobile and desktop. Use robust call-control features including call transfer, call forwarding, hold, auto-answer, click-to-dial and call recording. Access the directory along with respective contacts. Import contact quickly and optimize the quality of calls for a better experience.
- Team Messaging: Stay connected with the team regardless of geographical location. Update members on a one-to-one basis or broadcast messages to everyone in a room chat. Share files instantly with the hassle-free drag-and-drop option, eliminating the need to attach and send them via emails. Share the device screen quickly and jump on a one-to-one audio or video call with the click of a button.
- Video Conferencing: Join a video call by copy and pasting the link. Enjoy HD quality video and audio calls without fumbling through settings. Access all communication functions, whether joining or hosting, from any location.
- Screen Sharing: Send a shareable web link to participants, allowing them to join a meeting from anywhere. Start screen sharing from within a chat, call or the interface. Keep all conversations confidential and encrypted. Allow up to 200 active participants while conducting webinars, demos and presentations.
- White Label: Develop a fully customizable solution to meet organizational requirements. Access optional service additions for messaging, collaboration and video conferencing. Add, lock or remove specific features and change graphic or default settings. Use the Branding Portal to create custom unified communication and collaboration applications for the desktop and mobile devices, allowing content customization.
- Call Analytics: Set up users and VoIP accounts all at once. Use a single number to sign onto any installed devices and import all contacts from the cloud. Access management tools to serve users better and maintain voice quality.
- Desktop API: Automate actions like call answering and hang-up calls. Let the code maintain and streamline workflows rather than team members. Monitor call activity, keep track of call durations and create advanced call automation. Integrate with CRMs like Microsoft Dynamics, Salesforce, SAP, Zoho and more.
Limitations
At the time of this review, these are the limitations according to user feedback:
- Limited device, which leads to the juggling of logins.
- No trial version.
- Technical support and troubleshooting are slightly inadequate.
- Complicated to get data and statistics.
- Demands too many updates.
Suite Support
mail_outlineEmail: Not mentioned.
phonePhone: Not mentioned.
schoolTraining: Users can access guides on the website.
local_offerTickets: Online tickets are available. Visit the website, click on “Support Center” under “Resources” and then click on “Submit a ticket.”
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