Aircall Reviews & Pricing

by Aircall | Founded 2014, Paris, France

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Overview Pricing Benefits Reviews Features

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What is Aircall?

Industry Specialties: Finance, Healthcare, Retail, E-Commerce, Travel, Hospitality

Aircall is a cloud-based professional phone system that streamlines customer support and sales engagement. It integrates with CRM and helpdesks. It offers a power dialer, call routing, ring groups, call queuing and live feeds. The software is best suited for modern small and medium-sized businesses, especially those that have call centers.e dashboard to control team activity, coach agents and listen to live calls. Create inbound and outbound call centers. It can integrate with Zendesk, Salesforce and Hubspot.

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User Sentiment

Based on 892 reviews:

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Aircall Pricing

Based on our most recent analysis, Aircall pricing starts at $1,080 (Annually).

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Starting From: $1,080
Pricing Model: Annually
Free Trial: Yes, Request for Free

Training Resources

Aircall is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Aircall:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Aircall Benefits and Insights

Why use Aircall?

Key differentiators & advantages of Aircall

Reduce Costs: Eliminate the need for hardware. Download the app and start making and receiving calls instantly.
Centralize Information: Keep all customer information in one place. Connect client records to the CRM or helpdesk.
Use Helpful Dashboards: Manage increasing sales and provide timely support to teams. Monitor employee activities through the live feed. Initiate agent training on the dashboard. Gain valuable insights and get a comprehensive perspective of overall performance, ensuring a better client experience.
Access an Intuitive Mobile App: Use the easy-to-install and intuitive dialer. Make, receive and manage calls hassle-free on the app. Access the application as a Chrome Extension.

Industry Expertise

The software is best suited for modern small and medium-sized businesses, especially those that have call centers.

Aircall Reviews

Average customer reviews & user sentiment summary for Aircall:

892 reviews

86%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Aircall reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Simple Setup: Users find the setup process to be straightforward and intuitive, allowing them to get started quickly without extensive technical knowledge.
Integrations: The platform offers a wide range of integrations with popular CRM and helpdesk tools, enabling seamless data synchronization and workflow automation.
Call Routing: Aircall provides advanced call routing features, allowing businesses to efficiently direct calls to the right agents or departments based on predefined rules and criteria.
Analytics and Reporting: The platform offers comprehensive analytics and reporting tools, providing insights into call volume, agent performance, and other key metrics to help businesses make data-driven decisions.

Cons

Call Quality Issues: Several users have reported experiencing dropped calls, poor audio quality, and latency issues, particularly when using the mobile app or during international calls.
Limited Integrations: While Aircall offers integrations with popular CRM and helpdesk platforms, some users find the selection to be limited compared to competitors, especially for industry-specific software.
Pricing Structure: Aircall's pricing can be complex and expensive, especially for larger teams or businesses with high call volumes. The per-user pricing model may not be suitable for all organizations.

Researcher's Summary:

Aircall is a cloud-based call center and phone system that's a great fit for businesses of all sizes, but it really shines for small businesses and startups. It's known for being super easy to use and having a price tag that won't break the bank. Aircall comes packed with features like Interactive Voice Response (IVR) and automated call routing, which basically means you can set things up so your customers get to the right person or department without any hassle. Plus, the audio quality is top-notch, so you can ditch those frustrating dropped calls and muffled conversations. Aircall also plays nice with other popular platforms like CRM and helpdesk software, making it a breeze to integrate into your existing workflow.

Now, no software is perfect, and Aircall does have a few drawbacks. Some users have mentioned that it's missing a couple of bells and whistles, like call recording. And while Aircall is generally affordable, the cost can add up if your business makes a ton of calls or needs a bunch of fancy features. But overall, Aircall is a solid choice if you're looking for a reliable and user-friendly phone system that won't cost you an arm and a leg. It's perfect for businesses that want to up their customer service game and streamline their operations without getting bogged down in complicated tech stuff. So, if you're ready to take your business calls to new heights, give Aircall a try!

Key Features

Power Dialer: Allow sales representatives to dial quickly and reduce manual entries into the CRM. Automatically identify numbers on a prospect’s website and instantly add them to the calling queue. Enable Salesforce or the CRM to send out data, providing context for calls.
Interactive Voice Response: Categorize callers according to their requirements and route them automatically to the resource needed. Improve user experiences with an automated IVR menu. Choose from available waiting music or upload audio files. Customize call settings for ring groups.
Call Routing: Direct calls to agents automatically and set a customized routing sequence. Stop other ringing lines once agents answer calls.
Call Center Analytics: Monitor performance of individual employees and teams. Access call metrics directly from the dashboard to meet required KPIs. Get valuable insights regarding average call durations, missed calls and wait time.
Computer Telephony Integration: View essential customer information and call context during live conversations. Manage everything in a centralized place to enable better team monitoring and improved productivity. Access everything in a straightforward interface.
Click to Dial: Make calls to any number while using the app. Reduce time wasted on switching screens to dial phone numbers.
Warm Transfer: Enable agents to quickly brief other colleagues before forwarding calls over to them. Ensure a smooth transition for customers. Provide context to team members, maintain continuity and allow the right agent to answer questions.
Call Commenting and Assignment: Attach notes and comments to calls, making them accessible for the entire team. Assign follow-up tasks when any client doubts go unresolved.
Call Recording: Automatically activate recording every time someone takes a call. Customize recording settings. Access and recheck conversation histories.
Business Hours: Decide when numbers are open to receive calls. Customize calendar settings. Set business hours for all numbers, ensuring agents can receive calls from respondents.
Ring Groups: Classify individuals based on location, skills or other aspects. Monitor overall group performance and analyze essential employee data.
Call Queuing: Keep a caller on hold until an agent can respond. Use custom hold music or messages to improve the user experience. Callers can request a callback, ensuring a reduced call abandonment rate.
Live Feed: Make informed decisions by obtaining a general perspective of team activities. Gain complete visibility into overall situations and get clarity about what needs improvement.
Call Tags: Use custom labels to classify calls for improved organization. Automatically sync tags to integrated apps.