8x8 Work Reviews & Pricing

by 8x8, Inc. | Founded 1987, Campbell, CA

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Overview Pricing Benefits Reviews Features

What is 8x8 Work?

Industry Specialties: Serves all industries

8x8 Work is an easy-to-manage business communication application that empowers working individuals to connect faster and better. It enables conversations to grow organically from text to voice to video and back and combines a robust business phone system with analytics, video conferencing and more.

Team members can collaborate and share files in secure chat rooms. All employees can set business hours and redirect calls. Individuals can strengthen relationships, communicate effectively and have better experiences by attaining greater call management flexibility, conducting meetings seamlessly and not having to switch repeatedly between apps.

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User Sentiment

Based on 595 reviews:

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8x8 Work Pricing

Based on our most recent analysis, 8x8 Work pricing starts at $15 (Monthly).

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Starting From: $15
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

8x8 Work is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for 8x8 Work:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

8x8 Work Benefits and Insights

Why use 8x8 Work?

Key differentiators & advantages of 8x8 Work

Enhanced Communication: 8x8 Work unifies multiple communication channels, including voice, video, chat, and email, into a single, intuitive platform, streamlining collaboration and improving productivity.
Exceptional Call Quality: Experience crystal-clear voice calls with advanced audio codecs and noise cancellation, ensuring seamless communication and reducing distractions.
Seamless Mobility: Access your business phone system from anywhere, on any device, with mobile apps that mirror the desktop experience, enabling you to stay connected and responsive.
Automated Call Handling: Customize automated call routing based on time of day, caller ID, or other criteria, ensuring that calls are directed to the appropriate person or department, improving customer satisfaction.
Robust Integrations: Integrate 8x8 Work with your CRM, ERP, and other business applications to streamline workflows, automate tasks, and gain valuable insights.
Comprehensive Reporting and Analytics: Track and analyze key metrics such as call volume, call duration, and customer satisfaction to identify areas for improvement and optimize your communication strategy.
Exceptional Security: Protect your sensitive data with industry-leading security measures, including encryption, two-factor authentication, and compliance with regulatory standards.
Scalable and Cost-Effective: 8x8 Work is designed to meet the needs of businesses of all sizes, offering flexible pricing plans and the ability to scale your system as your business grows, saving you time and money.

Industry Expertise

8x8 Work is a cloud-based business phone system that provides a comprehensive suite of features for businesses of all sizes. It is best suited for businesses that need a reliable and scalable phone system that can be easily managed from anywhere. 8x8 Work offers a wide range of features, including call routing, voicemail, auto-attendant, and conferencing. It also integrates with a variety of CRM and other business applications.

8x8 Work Reviews

Average customer reviews & user sentiment summary for 8x8 Work:

595 reviews

83%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of 8x8 Work reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Customizable dashboards: With the customizable dashboards, you can tailor your 8x8 Work experience to meet your specific needs, allowing you to monitor and manage your communications effectively.
Seamless integration: 8x8 Work seamlessly integrates with leading CRM and productivity tools, streamlining your workflow and enhancing collaboration.
Advanced call handling: The advanced call handling features, such as call forwarding, voicemail transcription, and call recording, empower you to manage your incoming and outgoing calls efficiently.
Collaboration tools: 8x8 Work offers a range of collaboration tools, including video conferencing, instant messaging, and file sharing, fostering seamless teamwork and communication.
Mobile app: The mobile app extends the functionality of 8x8 Work to your mobile device, enabling you to stay connected and manage your communications on the go.
Scalability: 8x8 Work is highly scalable, allowing you to easily add or remove users as your business grows, ensuring you always have the right communication tools in place.
Reliability: 8x8 Work is built on a reliable and secure cloud platform, providing peace of mind that your communications will always be available when you need them.
Excellent customer support: 8x8 Work is backed by a dedicated customer support team that is available 24/7 to assist you with any queries or issues, ensuring a smooth user experience.

Cons

Poor Call Quality: Users report frequent call drops, static, and muffled audio, affecting communication clarity and professionalism.
Limited Customization: The system offers limited options for customizing features and integrations, restricting businesses from tailoring it to their specific needs.
Complex Interface: Users find the interface cumbersome and unintuitive, requiring significant training and reducing productivity.
Insufficient Support: Users complain about delayed responses, lack of technical expertise, and ineffective troubleshooting from customer support.
Unreliable Mobile App: The mobile app experiences frequent crashes, connectivity issues, and limited functionality, hindering remote work and flexibility.
Expensive Add-ons: Essential features, such as video conferencing and call recording, require additional purchases, increasing the overall cost.
Security Concerns: Users express concerns about the system's data security measures, including data breaches and unauthorized access.
Inconsistent Updates: Frequent system updates introduce bugs and compatibility issues, disrupting business operations and reducing user confidence.

Researcher's Summary:

8x8 Work has garnered positive user reviews in the past year, with many users praising its ease of use, comprehensive features, and reliable call quality. Compared to competitors like RingCentral and Zoom Phone, users appreciate 8x8 Work's intuitive interface, which simplifies setup and management. Its robust feature set, including video conferencing, team messaging, and CRM integration, allows businesses to consolidate multiple communication tools onto a single platform. 8x8 Work's reliability is also a key differentiator, as users report minimal downtime and crystal-clear call quality even during peak usage.

However, some users have expressed concerns about the occasional glitches and bugs in the software. While these issues are typically resolved quickly by the 8x8 support team, they can be frustrating for businesses that rely heavily on their phone systems. Additionally, some users find the pricing structure to be slightly higher than competitors, especially for larger organizations with multiple users. Nonetheless, the overall value and feature-richness of 8x8 Work make it a top choice for businesses seeking a comprehensive and user-friendly business phone system.

8x8 Work is particularly well-suited for small to medium-sized businesses that prioritize ease of use, feature comprehensiveness, and reliability. Its intuitive interface and streamlined setup process make it accessible even for non-technical users. The wide range of features, from video conferencing to CRM integration, enables businesses to consolidate their communication tools and improve collaboration. Moreover, 8x8 Work's reliable call quality and minimal downtime ensure seamless communication, which is crucial for businesses that rely on their phone systems for customer service, sales, and other critical operations.

Key Features

All-in-One App: Maintain high productivity levels among employees with voice, video, chat and fax communication options inside and outside the office.
Cloud PBX: Use enterprise-grade functionalities such as unlimited calling, auto-attendant, flexible call flows and more.
Integration: Eliminate the hassle of switching between different applications by integrating with crucial business communications.
Administration: Enable a single administrative interface to secure improved management and system configuration.
Digital Workspace: Allow employees to remain well-connected, efficient, and on the same page regardless of location or devices.
Contact Directory: Access personal and company contact information quickly, enabling effective connection with colleagues and clients.
Business Fax: Send any document on a computer in the form of a fax. Manage all faxes received on the app.
Call Forwarding: Forward calls to various extensions inside and outside the system, ensuring more control over volume.

Suite Support

Email: Not specified.

Phone:Within the US: (888)-898-8733. Outside the US: (408)-687-4120.

Training: Not available.

Tickets: Log in to the support community, click on “Cases” and click on “New.” Fill out the form with the appropriate information and click on “Save” to submit the case.