SmartLook Reviews & Pricing

by Smartsupp.com | Founded 2016, Brno, South Moravia

REQUEST WITH NO OBLIGATION$ Request Pricing Get Free Demo

Request Pricing Request Demo

Overview Pricing Benefits Reviews Features

Categories:

What is SmartLook?

Industry Specialties: Serves all industries

SmartLook is an analytics platform that provides enterprises with behavior insights to help improve engagement and maximize ROI. Its always-on recorder tracks site visitor statistics and activity and analyzes behavior like clicks, hovering and scrolling, including filtering by specific function usage. It integrates with Zendesk, Intercom, Google Analytics, Shopify, WordPress, Magento and many more options.

The vendor offers a 10-day free trial with basic offerings that include heatmaps, event definitions and up to 200,000 monthly sessions. Besides its Startup and Business plans, businesses can opt for the Ultimate plan for which pricing is available on request.

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

Try Before You Buy.

Request a Free Demo Today!

Request Demo

It's completely free!

User Sentiment

Based on 128 reviews:

Add your rating:

Product Screenshots and Videos

SmartLook Pricing

Based on our most recent analysis, SmartLook pricing starts at $31 (Free, Monthly).

Get Price Quote

Price: $
$
$
$
$

i
Starting From: $31
Pricing Model: Free, Monthly
Free Trial: Yes, Request for Free

Training Resources

SmartLook is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for SmartLook:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

SmartLook Benefits and Insights

Why use SmartLook?

Key differentiators & advantages of SmartLook

Boost Conversions: Uncover behavior patterns and identify problem areas by tracking site visits on its mobile app and website. Increase revenue by improving features and functions to boost user engagement and adoption.
Track Event Statistics: Track events by viewing replays of visitor interaction – page visits, button clicks and function usage. Identify potential pain points and improvement areas by filtering recordings of user activity like rage clicking.
Behavior Analytics: Choose specific events, funnels and statistics to view, and play recordings, all from a single unified dashboard. Track business-critical funnel performance on a weekly basis through email reporting.
- Rage Clicking: Identify discrepancies in UX design by filtering videos of site visitors clicking furiously at elements that don’t work. Analyze what visitors want in order to improve the UI design.
- Monitor Errors: Zero in on the cause of Javascript errors by watching recordings with replay options. Identify issues before they become obstacles through alert notifications about sudden drops and increases in errors.
Mobility: Get a comprehensive view of visitor behavior on the go across multiple devices. Combine IP address localization and device information with visitor behavior metrics for holistic data visibility.

Industry Expertise

The vendor provides behavior analytics to clients in diverse industries across the world. These include marketing and advertising, IT, LMS, automotive, music and many more.

SmartLook Reviews

Average customer reviews & user sentiment summary for SmartLook:

128 reviews

94%

of users would recommend this product

Key Features

Session Recordings: Record visitor behavior on the website or mobile app and share insights and clear explanations with others. Save events from the recordings for future reference and leave notes for the team within recording timelines — no coding skills necessary.
- Recording Filters: Choose from more than 30 filters to quickly find recordings and get immediate insights by skipping inactive instances and fast-forwarding to the exact moment in the recording. Look up people who visited the site from a specific URL, city or device.
- Visitor Journey: Track return users to the site and their activity.
- Identify Customers: Provide faster, personalized support by searching visitor recordings by name and replaying them to debug issues.
Heatmaps: Generate heatmaps for UI actions like clicks and mouse movements, such as hovering and scrolling. Analyze click behavior and differentiate between deliberate actions and random browsing. Enhance presentations by generating easy-to-understand heatmaps from current and retroactive data and share with others through public links.
Conversion Funnels: Create funnels from any event, and view funnel statistics and recordings for it right away. Get insights on visitor churn – view a recording of the exact moment when they move away from a form or CTA and analyze the root cause.
Retention Tables: Improve engagement statistics by tracking visitor loyalty trends; load a retention table for any event with one click.

Limitations

At the time of this review, these are the limitations according to user feedback:

Its cache storage capacity is limited to 200 MB.
All data older than 30 days is deleted, regardless of cache size.
String values are only accepted as API property keys and values.

Suite Support

Before emailing support, go through the FAQs, knowledge base, case studies, blog, documentation and troubleshooting tips on the vendor’s online help center for self-paced resolution of issues and answers to queries.

Email: [email protected].

Phone: Not available. Live chat support is available to subscribers of the Business plan and above.

Training: In addition to the self-help resources mentioned above, go through the Smartlook School tutorials on the online help center.

Tickets: Not specified.