Categories:

#45

Heap is ranked #45 in the Cloud BI Solutions product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.

Heap Pricing

Based on our most recent analysis, Heap pricing starts at $24,000 (Free, Quote-based).

Price
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Starting From
$24,000
Pricing Model
Free, Quote-based
Free Trial
Yes, Request for Free

Training Resources

Heap is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Heap:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Heap Benefits and Insights

Why use Heap?

Key differentiators & advantages of Heap

  • Obtain a 360-Degree View: Capture user interactions from the website, product and mobile applications to obtain a 360-degree view of customers’ journeys. 
  • Optimize Customer Journey: Optimize user workflows across the site to mitigate drop-offs, boost retention, increase revenue and provide a seamless customer experience. 
  • Boost Conversions: Segment users to identify correlations between conversions and demographics, channels or in-app behaviors. Unearth conversion drivers to boost revenue. 
  • Make Fast Decisions: Empower teams to make quick decisions based on the insights generated through intuitive visualization tools. 

Industry Expertise

It caters to SaaS, eCommerce and financial services industries.

Heap Reviews

Average customer reviews & user sentiment summary for Heap:

User satisfaction level icon: great

1528 reviews

87%

of users would recommend this product

Key Features

  • Engagement Metrics: Track and improve engagement metrics, including active users, usage frequency, repeat usage, spending and more. Identify profitable users and calibrate changes to boost engagement. Engage users with emails and other customer success touchpoints to provide a seamless experience. 
  • Data Dictionary: Ensure the data is clean, organized and understandable. Centralize definitions, standardize naming conventions and categorize events for quick identification. 
  • Event Visualizer: Find, name and manage user events through the event visualizer. Locate auto-captured events or create new events, assign labels or apply definitions and add custom context to events with clicks. 
  • Data Governance: Grant control permissions to view, modify and report data. Ensure data access with role-based projects. Categorize events, segments, personal sandboxes, reports and staging environments to keep the account clean and organized. 
  • Capture Data: Capture all user interactions and behavioral data on the website in the form of a click, swipe, pageview, tap and fill without relying on manual tracking. It helps explore user data and uncover useful insights. 
  • User Behavior Analytics: Leverage behavioral insights to make the right product decisions for the market and boost customer acquisition and retention. With access to user engagement data, hypothesize, test and measure the outcomes of product updates on user behavior in real time. 

Limitations

At the time of this review, these are the limitations according to user feedback:

  •  Limited report sharing capabilities. 
  •  Involves a steep learning curve. 
  •  Reconfiguring reports is time-consuming. 
  •  System configuration is complicated for new users. 

Suite Support

mail_outlineEmail: [email protected].
phonePhone: Not mentioned.
schoolTraining: Offers video tutorials, ebooks, how-to guides and more.
local_offerTickets: Not specified.

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