BrightGauge Reviews & Pricing
by ConnectWise | Founded 2011, Coral Gables, FL
Categories:
What is BrightGauge?
Industry Specialties: Serves all industries
BrightGauge provides business solutions to manage data and generate insightful reports through goal management, automated reporting and interactive dashboards. Updates real-time data insights and sends performance reports at any preferred time and day of the week.
It syncs data ten minutes before the report is sent to ensure information is up to date. Automatically gauges sync every five minutes to four hours to maintain data freshness.
PRICE
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COMPANY SIZE
DEPLOYMENT
PLATFORM
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BrightGauge Pricing
Based on our most recent analysis, BrightGauge pricing starts at $359 (Monthly).
- Price
- $$$$$
- Starting From
- $359
- Pricing Model
- Monthly
- Free Trial
- No
Training Resources
BrightGauge is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for BrightGauge:
- Phone
- Chat
- FAQ
- Forum
- Help Desk
- Knowledge Base
- Tickets
- Training
- 24/7 Live Support
BrightGauge Benefits and Insights
Why use BrightGauge?
Key differentiators & advantages of BrightGauge
- Improve Data-Driven Decision: Determine relevant initiatives to increase revenue and meet business goals by checking offers and pricing adjustments. Real-time data on customers, clients and employees leads to business success.
- Increase Competitive Advantage: Access and analyze competitors’ historical data to recognize product gaps, identify market forecasts and present solutions. Recognize and track market trends to gain updated information.
- Boost Customer Experience: Customer feedback and MSP tracking enable organizations to track KPIs and manage a timely response. Monitoring the number of open and closed tickets defines contribution toward SLAs.
- Improve Productivity and Transparency: Sharing dashboards across teams provide transparency in gauging an individual’s success. Automation saves time and ensures efficiency at multiple levels by aligning relevant goals and objectives.
- Strengthen Employee Engagement: Engage employees by sharing data dashboards to track work reports, updates and progress. Builds transparency and helps establish a connection for larger business goals.
- Enhance Integration: Provide seamless data tracking using the pre-built default gauges. Visualize client and company data from a single platform to ensure a high level of business performance.
Industry Expertise
The vendor serves small to medium IT services.
BrightGauge Reviews
Based on our most recent analysis, BrightGauge reviews indicate a 'great' User Satisfaction Rating of 89% based on 56 user reviews from 2 recognized software review sites.
56 reviews
Key Features
- Snapshots: Automatically take snapshots to track data and identify current trends. Compile daily, weekly and monthly metrics, pin them onto the chart and notice patterns and issues. Track and report end-of-day support tickets, disk space usage and server patch status.
- Public Dashboard: Embed KPIs and metrics on websites, support desks, internal teams and client portals and share URLs with clients without sign-in option. Activate short snippets to the code and allow public access to the KPIs, CSAT scores and average response time.
- Goal Management: Assign each team member with KPIs and keep track of the progress made toward the set goals. Setting effective goals facilitates accountability and allows employees to stay motivated.
- Client Reporting: Select the type of report from the reports section, pick a suitable template type or customize it and schedule the exact time and date to send out the report.
- Calculated Metrics: Create gauges using customized metrics based on formula operation, including addition, subtraction, multiplication and division, to ensure the calculations are accurate.
Limitations
At the time of this review, these are the limitations according to user feedback:
- Doesn’t offer integration with maps and weather data.
Suite Support
Support hours are 8:30 a.m. — 6:00 p.m. Eastern Standard Time (EST), Monday to Friday with certain support on weekends.
mail_outlineEmail: Not specified. Send a direct email by filling out details on the Contact Us page.
phonePhone: Not specified.
schoolTraining: Training sessions via webinars.
local_offerTickets: Submit tickets on the support page.
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