ibi Reviews & Pricing

by Information Builders Inc | Founded 1975, New York City, NY

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What is ibi?

Industry Specialties: Serves all industries.

Ibi by Information Builders offers cloud-based data and analytics platforms that empower users to turn their information into insights through robust visualization, reporting and data management. WebFOCUS is its primary offering. Flexible, configurable and scalable, it integrates data from many sources, simplifies data workflows and enables fast, easy organization and analysis of data. It allows users to make more confident data-driven decisions that drive business results.

As of 2020, the vendor has announced that it will be acquired by TIBCO.

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User Sentiment

Based on 420 reviews:

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ibi Pricing

Based on our most recent analysis, ibi pricing starts at $1,500 (Per User, Annually).

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Starting From: $1,500
Pricing Model: Per User, Annually
Free Trial: Yes, Request for Free

Training Resources

ibi is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for ibi:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

ibi Benefits and Insights

Why use ibi?

Key differentiators & advantages of ibi

Improve Data Literacy: Make data accessible to all, turning everyone into a decision-maker with a holistic overview of data. View the business as a whole through a comprehensive analytics dashboard, or drill down deeper to examine key components and drivers.
Highly Adaptable: Built for businesses of any size, it adapts to a broad range of skill levels, needs and expectations with ease. Choose from various plug-and-play options, which include industry-specific solutions.
Innovative Insights: Operationalize artificial intelligence, machine learning, natural language processing and advanced analytics to uncover significant discoveries hidden in enterprise data.
Embeddable: Enable teams or customers to efficiently make use of data through analytics embedded directly into their existing applications.
Cloud-Based: Scale flexibly and stay current with updates through an all-in-one secure platform for the cloud.
Open Framework: Seamlessly connect to any database, data ecosystem or enterprise data source through the tool’s open, ubiquitous framework.
Free Trial: Try the cloud analytics platform for free for 14 days.

Industry Expertise

Information Builders Inc. (ibi) has over 40 years of experience in the IT sector. Their clients span a wide variety of industries, including health care, financial services, the public sector, insurance, manufacturing, transportation, retail, utilities and more. As of 2020, the vendor has announced that it will be acquired by TIBCO in a high-value deal.

ibi Reviews

Average customer reviews & user sentiment summary for ibi:

420 reviews

87%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of ibi reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Support: All of the users who mentioned the vendor’s support praised their responsive, helpful support team and dedication to customer success.
Reporting: Around 96% of users who mentioned reporting said that this tool works well for report creation and scheduled distribution.
Data Visualization: About 90% of users who reviewed the tool for data visualization said that it excels in dashboard and chart creation.
Functionality: This is a robust, feature-rich tool with a great degree of flexibility and frequent updates, according to around 76% of users who reviewed the tool’s functionality.
Ease of Use: According to about 63% of users who reviewed the platform’s ease of use, its intuitive drop-and-drop interface simplifies data analysis and visualization.

Cons

User Interface: Of the users who mentioned this solution’s UI, approximately 87% said that it looks outdated, especially compared to those of competitors.
Cost: About 83% of users who reviewed it for price said that this solution is expensive, especially when considering add-on modules.
Performance: All of the users who reviewed the platform’s performance and speed mentioned bugs, lag and crashes, among other issues.
Learning Curve: It takes some time to learn this platform, according to about 60% of users who reviewed its learning curve.

Researcher's Summary:

Information Builders Inc. (ibi) offers a feature-rich business intelligence data and analytics platform that unlocks actionable insights and the power of decision-making for users throughout an organization. Rated highly for ease of use by most reviewers, it empowers self-service data discovery with a user-friendly UI that enables drag-and-drop data analysis and visualization; some users noted that this UI looks outdated, especially compared to those of competitors. The platform offers a wide range of prebuilt data visualizations that users can further customize if necessary. This platform excels at creating and designing reports, then distributing them either at-will or through the automated scheduling tool, as noted by a majority of users who reviewed reporting. Most notably, the platform has an outstanding support team — all of the users who reviewed its support expressed satisfaction with their proactive, responsive assistance, citing the vendor’s dedication to the success of their customers as notably apparent. Customers can tailor the platform to their needs, as its flexibility allows for customized solutions. Frequent updates add value over time, though some users remarked that these sometimes break features from older versions. Other performance issues noted in reviews include lags when performing complex queries, infrequent crashes, slow load times and issues when accessing the platform from specific devices or browsers. While easy to pick up and use, especially for the end-user, some reviewers said that there is a learning curve to master the many features of this tool — a few users noted that this learning curve lasted a few months for some team members in their organizations. Overall, ibi data and analytics is a worthy pick for self-service data visualization and reporting, especially in the hands of an organization willing to invest the resources and time to make it shine.

Key Features

Data

Data Preparation: Connect to, join, blend and cleanse data through streamlined, automated processes. Improve data through quality indicators, data enrichment, built-in cleansing tools and more.
Data Integration: Integrate information from all kinds of data sources — real-time, batch, streaming, big data, social media, mainframes and more. Retrieve structured and unstructured data from multiple sources, including databases, cloud and on-premises applications, files and spreadsheets.
Data Management: Easily manage information with out-of-the-box components that give a more complete, holistic perspective of an organization’s data.
Data Governance: Instill an organization-wide trust in data that leads to better understanding overall. Establish references and standardize processes with centralized data collaboration, data lineage support and a formalized glossary of accepted terms.

Analytics

Dashboards: View trends and patterns in data through customizable, accessible real-time dashboards that enable self-service exploration.
HTML5 Visualization Library: Take advantage of more than 130 interactive and device agnostic charts. The integrated charting engine can also output media in popular formats like .jpg, .png, .gif and .svg
In-Document Analysis: Interact with analytics with an integrated, in-document engine that supports data sets and functions similar to Excel. Brought together in singular HTML 5 pages that are accessible even without an internet connection.
Reporting: Create highly complex reports from any enterprise data source. Automate scheduled report distribution to anyone within or outside the organization.
Augmented Analytics: Receive recommended insights and suggestions via search or dynamic visualizations, powered by AI that learns from interactions to improve its recommendations over time.
Embedded Analytics: Embed analytics into other processes and applications either component by component or all together.
Distributed Analytics: Distribute dashboards and reports widely, with customization and automation options.

Limitations

Some of the product limitations include:

User interface is outdated
Can be cost-prohibitive, especially when including additional modules
Prone to infrequent bugs, lags and crashes
Has a learning curve

Suite Support

The vendor offers various support service plan options that can provide telephone support, a designated Account Support Manager and proactive support services. On-site, fee-based support is available as needed.

Through the support gateway, access a large knowledge base of technical information, an online community technical forum and a variety of resources for self-service troubleshooting.

Email: For technical issues, contact support by phone or through the support gateway. For service-related issues, email [email protected].

Phone: Call 1 (800) 736-6130 for 24/7 global support. Local support hours are 8 a.m. to 8 p.m. EST, Monday through Friday.

Training: The vendor offers a variety of self-study or instructor-led courses on a regular basis, learning bundles and role-based accreditation options, as well as paid and free eLearning resources. For tailored, personal training, either online or on-site, email the vendor at [email protected].

Tickets: Open a case and track existing cases through the support gateway.