IBM Watson Analytics Reviews & Pricing

by IBM, America | Founded 2007, Armonk, NY

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What is IBM Watson Analytics?

Industry Specialties: Serves all industries

IBM Watson Analytics is a software platform that leverages artificial intelligence and machine learning to empower businesses with data-driven insights for improved decision-making. It caters to businesses of all sizes and across various industries seeking to enhance their competitive edge. Benefits include optimized decision-making, increased productivity, cost reduction, and improved customer satisfaction. Popular features encompass predictive and prescriptive analytics, natural language processing, and data visualization. Pricing is determined on a per-user basis, taking into account the number of users, features utilized, and the chosen subscription plan. User experiences suggest that IBM Watson Analytics offers a user-friendly interface and robust capabilities, making it a valuable tool for businesses seeking to harness the power of data analytics. However, it's recommended to explore alternative options and consider factors such as pricing, features, and user reviews to determine the best fit for your specific business needs.

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User Sentiment

Based on 291 reviews:

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IBM Watson Analytics Pricing

Based on our most recent analysis, IBM Watson Analytics pricing starts at $500 (Monthly).

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Starting From: $500
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

IBM Watson Analytics is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for IBM Watson Analytics:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

IBM Watson Analytics Benefits and Insights

Why use IBM Watson Analytics?

Key differentiators & advantages of IBM Watson Analytics

Enrich Data Interactions: Reduced reaction times give users nearly instantaneous access to data. The solution can be trained to prioritize common requests in order to optimize future interactions with users.
Apply and Discover Data: Speedy data discovery helps process millions of data points in a timely manner to get on with the work that matters most.
Anticipate and Prevent Disruptions: Identify potential issues in workflows that can cause long-lasting damage to an organization using AI and pattern identification.
Detect and Mitigate Risks: Security measures like role-based access, single sign-on and advanced learning combine to create a secure system that protects data from theft and leakage. Train the solution to adapt to and follow the latest privacy regulations to preemptively discover compliance breaches.
Democratize Access and Use: Foster data literacy throughout the organization by utilizing employee knowledge combined with industry teachings and empower the whole workforce through AI-augmented learning.
Customize and Teach the System: It learns as it is used to adapt to individual user’s needs and habits through AI, NLP and machine learning.
Gain a Competitive Advantage: Using the data already available to an organization, managers can predict the shape of future trends that will affect their business. It also positions businesses to remain agile in the face of changes.

Industry Expertise

IBM Watson is beneficial to any industry that wants to implement AI-augmented business intelligence. It offers industry-specific products and modules to best serve every customer.

IBM Watson Analytics Reviews

Average customer reviews & user sentiment summary for IBM Watson Analytics:

291 reviews

84%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of IBM Watson Analytics reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

User-Friendly Interface: It has an advanced, intuitive and user-friendly interface, as noted by 61% of reviewers who mention user-interface.
Integration: Around 70% of the users referring to integration state that it enables easy integration with various technologies and data sources.
Implementation: It has a quick and straightforward implementation process, as observed by 89% of reviewers who specify implementation.
Customizable Reports: All the users specifying reports state that it provides highly customizable reporting capabilities.

Cons

Learning Curve: It has a steep learning curve for beginners, as noted by 50% of the users referring to the learning curve.
Customer Support: Over 60% of reviewers who mention customer support specify that customer support responses often get delayed.
Slow Performance: Some of its functions and features work slowly at times, as stated by 71% of the users who observe performance.

Researcher's Summary:

IBM Watson is an open and multi-cloud platform that helps users automate their AI lifecycle and create powerful models. It is easy to implement and ensures a smooth customer experience through its advanced, intuitive and user-friendly interface. It offers comprehensive integration and reporting capabilities for achieving greater insights. Many reviewers have noted that it works slowly sometimes, affecting overall performance. Also, delayed responses from its customer service team and steep learning curve for beginners can be tedious.

Key Features

Watson Discovery: Watson Discovery, IBM’s advanced AI, offers smart document understanding that lets users visually label text in documents and incorporate structured understanding.
Simplified Predictive Analysis: Automated analysis techniques simplify the roles analysts must play in the data analytics process. Build advanced predictive models with the bare minimum requirements.
Dashboards: Customizable dashboards let users interact with data in real time, as well as collaborate on visualizations.
Speech to Text: Converts spoken words to text as well as written text to audio.
Image Analysis: Analyze visual content such as video or images through machine learning capabilities.
One-Click Visualization: Data discovery and analysis via visualization are accessible with single-click exploration.
Natural Language Processing: Users can perform queries in plain English, and the system will carry on a natural language dialogue to facilitate intuitive searches.

Limitations

User feedback indicates the following limitations of IBM Watson, as of the time of this review:

Customer support responses can get delayed.
It has a steep learning curve for new users.
Some features and functions work slowly at times.

Suite Support

Email: Users cannot email support directly.

Phone: Users can contact support at the following phone numbers:

U.S.: 1-866-745-8767
E.U.: +44 (0)20 7202 5930
Germany: +49-172 2014252
Australia: +61-2-9354-4000
South Africa: +27 21 702 3333
Brazil: +1 844 275 9268 ext. 2564133

Training: IBM user portal offers training resources through the Skills Gateway and the Watson Academy, including webinars, videos, certification courses and other eLearning materials.

Tickets: To open a support cast, users can access the IBM support portal by logging in to their user account.