CrashPlan Pricing

Based on our most recent analysis, CrashPlan pricing starts at $88 (Per User, Monthly).

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Starting From: $88
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

CrashPlan is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for CrashPlan:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

CrashPlan Benefits and Insights

Why use CrashPlan?

Key differentiators & advantages of CrashPlan

Complete Cloud Backup: Its cloud-based backup features numerous redundancies to prevent technology vulnerabilities or disaster failure. Offers advanced security tools that include end-to-end file encryption for safeguarding devices, files and employees.
Easy Setup: Set up is quick with a few simple decisions. It provides multiple features to protect data and automatically collects and stores every file version throughout all devices to avoid data loss.
Continuous Backups: Back up files continuously or configure a custom schedule. Ensures accuracy by verifying files, avoiding mistakes and corruption. Customize an external drive backup schedule for specific files using continuous backup sets. Allows prioritizing and handpicking of file destinations and frequencies.
Highly Scalable: Ensure full data protection as the business grows by adding or removing devices from the CrashPlan for Small Business account. Subscription pricing is based on an organization’s active device number, preventing surprise fees and up-sells.
Faster Data Recovery: Offers purpose-built solutions for faster data recovery. Restores nine times faster through features like global data deduplication at the source. Facilitates simple self-restores by combining with cloud backups.

Industry Expertise

CrashPlan is a data protection solution trusted by more than 50,000 businesses. It helps customers safeguard their companies, eliminates manual file protection and restoration and reduces cost infrastructure.

CrashPlan Reviews

Average customer reviews & user sentiment summary for CrashPlan:

465 reviews

90%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of CrashPlan reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Immutable Backups: Safeguards against ransomware by preventing encryption or deletion of backups, ensuring recoverability.
End-User Self-Service Restore: Empowers users to restore their own files, reducing IT workload and downtime.
TLS 1.2 Encryption: Employs robust encryption protocols to protect data during transmission and storage, maintaining confidentiality.

Cons

Performance Woes: Users frequently complain about sluggish backup and restore processes, especially during critical recovery periods when time is of the essence.
Java Dependency: CrashPlan's reliance on Java is a common gripe, as it can lead to increased resource consumption and occasional stability issues, sometimes necessitating service restarts.
Pricey Proposition: CrashPlan's cost is often perceived as a significant barrier, especially when compared to alternatives like Backblaze, making it a tough sell for budget-conscious businesses.
External Drive Headaches: Users have reported difficulties when attempting to back up or restore data from external hard drives, creating an obstacle for businesses relying on such devices.

Researcher's Summary:

How do you plan for a system crash? User reviews of CrashPlan over the last year present a mixed bag, with some praising its strengths while others bemoan its weaknesses. On the upside, CrashPlan is lauded for its robust data resiliency, ensuring quick recovery from various mishaps. Its self-service features, like restores and device migrations, are also appreciated for their convenience. Security is another strong suit, with TLS 1.2 encryption safeguarding data. However, performance issues, particularly slow backup maintenance and restore speeds, are a recurring complaint. The software's Java-based architecture is also criticized for excessive resource consumption and stability concerns. These performance hiccups, coupled with what some perceive as steep pricing, have left some users feeling shortchanged.

CrashPlan's differentiating factor lies in its comprehensive approach to data protection, offering a suite of features that cater to both individual and organizational needs. However, its Achilles' heel is undoubtedly its performance, which can make or break the user experience, especially in critical data recovery situations. This inconsistency in performance makes it difficult to pinpoint a specific user group for whom CrashPlan would be a perfect fit. While its comprehensive features might attract tech-savvy users, the performance issues could deter those who prioritize speed and efficiency.

Key Features

Smart File Backup: Allows specific file and folder backups without limits on individual size and extra charges on file restoration. Keeps files protected by utilizing minimal CPU power. Bandwidth and CPU usage is regulated by detecting users’ presence or absence.
Military-Grade Compliance: Keep data safe with default 256-bit AES encryption before leaving endpoint devices for storage in backup archives. Maintain HIPAA compliance through default encryption and Business Associate Agreement combination.
File Management: View, manage, monitor and restore files quickly using the desktop app on Windows, Mac or Linux servers. Keeps users informed about devices’ backup status via reports and alerts. Provides real-time status through a browser-based dashboard.
External Drive Backup: Backup external drives directly attached via USB, Firewire or Thunderbolt with no additional costs. Offers data protection for file servers by backing up data and providing access to restore those files.
File Versioning and Retention: Specify the number of versions and time period for keeping deleted files to fulfill customer-specific data protection requirements. Keep deleted files in a backup archive using retention settings. Download version snapshots from an archive to revert to a file’s earlier state.
Mobile App: Download files on mobile devices by backing them up to a cloud destination like CrashPlan PRO Online. Increases security via two-factor authentication that demands additional verification from users before accessing the mobile app.

Limitations

User feedback indicates the following limitations of CrashPlan, as of the time of this review:

Consumes a large amount of system resources, affecting device performance.
User interface is not intuitive.
Large file backups can be slow.

Suite Support

Email: Email support isn’t mentioned. However, users can ask questions via a chat option on its website.

Phone: Phone support is not available.

Training: It provides training resources that include articles, whitepapers, case studies, videos and FAQs.

Tickets: Users can create a ticket by submitting a request form on its support portal, which is monitored for urgent priority issues.

CrashPlan Reviews & Pricing

What is CrashPlan?

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