FastSpring Reviews & Pricing

by Bright Market | Founded 2005, Santa Barbara, CA

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Overview Pricing Benefits Reviews Features

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What is FastSpring?

Industry Specialties: Ecommerce.

FastSpring is a SaaS deployed, full-service ecommerce platform that helps businesses sell digitally. It offers integrations, risk management, financial compliance services and more through a unified dashboard. It extends an easy-to-install and globally accessible payment gateway and assists in subscription management, billing, tax and VAT collection. It accepts over 20 currencies and supports more than 15 languages.

Users can increase efficiency, eliminate complexity and risks, and increase revenue by an estimated 40%. Additionally, it supports selling SaaS-enabled technologies through automated billing and dunning management. Its branded checkout experience helps reduce the cart abandonment rate.

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User Sentiment

Based on 241 reviews:

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FastSpring Pricing

Based on our most recent analysis, FastSpring pricing starts in the range of $100 - $500.

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Starting From: Undisclosed
Pricing Model: Usage-Based
Free Trial: Yes, Request for Free

Training Resources

FastSpring is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for FastSpring:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

FastSpring Benefits and Insights

Why use FastSpring?

Key differentiators & advantages of FastSpring

Global Reach: Expand your market effortlessly with support for multiple currencies, languages, and localized payment methods.
Compliance Management: Stay compliant with international tax laws and regulations, including VAT, GST, and sales tax, without the hassle.
Subscription Management: Easily handle recurring billing, upgrades, downgrades, and cancellations to maximize customer retention and revenue.
Fraud Prevention: Protect your business with advanced fraud detection and prevention tools, reducing chargebacks and financial risk.
Customizable Checkout: Enhance user experience with a fully customizable checkout process that integrates seamlessly with your brand.
Analytics and Reporting: Gain insights into your sales performance with detailed analytics and reporting tools, helping you make data-driven decisions.
Customer Support: Benefit from 24/7 customer support to resolve issues quickly and maintain high customer satisfaction.
Integration Capabilities: Connect with various third-party applications and platforms to streamline your e-commerce operations.
Revenue Recovery: Implement automated tools to recover lost revenue from failed transactions and abandoned carts.
Security Compliance: Ensure your transactions are secure with PCI DSS Level 1 certification, safeguarding customer data.

Industry Expertise

FastSpring is particularly well-suited for software developers, SaaS companies, and online service providers who need a platform to manage their digital product and service sales. It's known for its robust features and flexibility, catering to businesses of all sizes.

FastSpring Reviews

Average customer reviews & user sentiment summary for FastSpring:

241 reviews

90%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of FastSpring reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Global Payment Processing: FastSpring excels in handling transactions worldwide, accommodating various currencies and payment methods, simplifying international sales.
Subscription Management: The platform offers robust tools for managing recurring billing, including flexible subscription plans, automated renewals, and dunning management, streamlining recurring revenue streams.
Branded Checkout Experience: FastSpring allows businesses to maintain brand consistency by customizing the checkout process with their logo, colors, and messaging, enhancing brand recognition and customer trust.
Sales Process Automation: FastSpring automates key sales tasks, such as order fulfillment, invoice generation, and tax calculation, freeing up businesses to focus on growth and other critical operations.
Reliable Platform Performance: Users consistently praise FastSpring for its uptime and stability, ensuring a smooth and dependable experience for both businesses and their customers.

Cons

Price: FastSpring's robust feature set comes at a premium, which might be prohibitive for businesses with tight budgets or those seeking more affordable alternatives.
Occasional Stability Issues: While generally reliable, some users have reported occasional system stability issues, which could potentially disrupt sales processes.
Support Concerns: A small number of users have expressed concerns about potential support responsiveness decreasing after an extended period of using the platform.

Researcher's Summary:

Is FastSpring the "springboard" your business needs to reach new heights in the e-commerce world? User reviews from the last year paint a somewhat mixed picture of this popular platform. While FastSpring is widely praised for its robust features, global reach, and top-notch customer support, some users have raised concerns about its pricing and complexity. FastSpring's strength lies in its ability to handle complex billing and subscription needs with a high degree of customization. For instance, users rave about the platform's flexibility in tailoring order pages and shopping carts, a feature often lacking in competitors like Shopify. This level of customization, coupled with its multilingual and multicurrency support, makes FastSpring a favorite among businesses with a global customer base.

However, this robust functionality comes at a price. Users often point to FastSpring's high fees and lack of transparent pricing as major drawbacks, particularly for smaller businesses. Additionally, while the platform's customization options are a boon for experienced users, some find the initial setup process daunting and time-consuming.

In conclusion, FastSpring emerges as a powerful e-commerce solution best suited for medium to large businesses with complex needs who prioritize flexibility and comprehensive support over cost-effectiveness. Smaller businesses or those seeking a simpler solution might find better value in alternatives like Shopify or Chargify.

Key Features

Custom Checkout: Optimize buying experiences and reduce cart abandonment through customizable, intuitive checkout models.
- Store Builder Library: Create, implement and personalize checkout flows.
- Dynamic Marketing: Provide seamless experiences through device-optimized content. Customers can browse online stores via mobiles, laptops or desktops.
- Product Display: Monitor and edit stores, product information and checkout processes in real time.
- Promotions: Drive sales through dynamic product recommendations with cross-sells and up-sells.
- Custom Fields: Ensure easy purchases by setting up custom fields such as language, tax and currency, based on customer location.
Global Payment Support: Facilitate worldwide selling with support for international payments, currencies and languages.
- Failover Processing: Reroute transactions to a different acquiring bank if a transaction fails.
- Gift Purchases: Customers can order and pay for products on behalf of loved ones.
- Local Transaction Processing: Ensure transactions are routed in the same location as the issuing bank through automated routing modules.
- Payment Options: Provides global payment solutions like debit and credit cards, Amazon Pay, PayPal, wire transfers, GiroPay and more.
Subscription Management: Reduce churn rate by managing client life cycles across every touchpoint.
- Plan Management: Increase client outreach through flexible plans, including free trials, discounts and monthly and annual schemes. Customize coupons, costs and subscription lengths.
- Automated Reminders: Automatically send receipts, invoices, renewal forms and payment and cancellation alerts.
- Recurring Billing: Ensure steady revenue by setting up regular payment and billing models.
- Dunning Management: Decrease churn rate by automatically retrying failed payments.
- Self-Service: Customers can manage subscriptions and payments, and view previous orders.
Sales Management: Simplify buying experiences with digital invoicing and interactive quotes.
Tax Management: Facilitate global tax calculation, collection and remittance with VAT compliance and region-specific tax rates.
Risk Management: Mitigate risks, prevent chargebacks and protect against any vulnerabilities. Detect fraudulent payments and separate them from credible ones via its15-factor fraud monitoring algorithm. Complies with significant guidelines and regulations like EU GDPR and PCI DSS.
Third-Party Integrations: Integrates with several third-party solutions such as Google Tag Manager, Google Ads, WordPress, MailChimp, Nalpeiron, Impact, LicenceSpring and more.
Suite Support
A dedicated consumer support portal on the vendor website offers help with checkout, taxes, billing, licenses, refunds and more. Sellers can access welcome guides and release notes, and log in for customized content and support.

Email: [email protected].
Phone: Not specified.
Training: The vendor provides documentation on onboarding, advanced features, interactive quotes and app capabilities. Offers a launch checklist, store builder library and API toolkit.
Tickets: Log in to submit a ticket.