QuickBooks Online Reviews & Pricing

by Intuit | Founded 1983, Mountain View, CA

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Overview Pricing Benefits Reviews Features

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What is QuickBooks Online?

Industry Specialties: Professional and field services, product sellers, new businesses and non-profit organizations

QuickBooks Online is a cloud-based accounting software designed for small and medium-sized businesses. It simplifies bookkeeping tasks like tracking income and expenses, managing invoices and payments, and generating financial reports. Its user-friendly interface and mobile accessibility make it ideal for entrepreneurs and non-accountants. Key benefits include automated data entry, real-time financial insights, and seamless collaboration with other online tools. Popular features include inventory management, payroll integration, and tax preparation assistance. Compared to similar products, QuickBooks Online shines in ease of use and scalability, offering tiered plans with varying features and pricing. Costs typically range from monthly subscriptions based on the number of users to additional fees for payroll and advanced features.

Pros

Easy to use
Mobile access
Automated tasks
Scalable plans
Integrates well

Cons

Limited customization
Costly add-ons
Customer support
Reporting restrictions
Learning curve

PRICE

COMPANY SIZE

DEPLOYMENT

PLATFORM

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User Sentiment

Based on 9426 reviews:

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QuickBooks Online Pricing

Based on our most recent analysis, QuickBooks Online pricing starts at $25 (Monthly).

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Starting From: $25
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

QuickBooks Online is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for QuickBooks Online:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

QuickBooks Online Benefits and Insights

Why use QuickBooks Online?

Key differentiators & advantages of QuickBooks Online

Streamline Processes: Input, revise and deliver numerous invoices, expenses, checks and bills in just a few clicks with the batch invoicing module. Users may also cut and paste invoices and data from Excel into QuickBooks.
Establish Permissions: Govern who may or may not review sensitive data as well as adjust custom permissions for deposits, sales, transactions and expense reports among other things with the user permissions functionality.
Diminish Errors: Alleviate hazards, modify reminders and triggers, save time and initiate prompt reminders to obtain greater cash flows with the workflows accessory.
Effortlessly Restore Data: Promptly back up any changes made in QuickBooks Online in addition to reviewing version histories with all changes made in its handy time log.

Industry Expertise

While not industry-specific per se, QuickBooks Online offers features geared towards common needs across various sectors. This includes inventory management for retail and e-commerce, project tracking for freelancers and agencies, and class tracking for non-profits. Additionally, specialized apps and integrations extend its capabilities into fields like construction, law, and healthcare.

QuickBooks Online Reviews

Average customer reviews & user sentiment summary for QuickBooks Online:

9426 reviews

84%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of QuickBooks Online reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Easy to use: Intuitive interface and clear navigation make it accessible for users of various accounting experience levels.
Automated tasks: Streamlines workflows by automatically importing bank transactions, categorizing expenses, creating invoices, and sending reminders.
Real-time insights: Provides up-to-date financial information through customizable dashboards and reports, enabling informed decision-making.
Mobile accessibility: Access and manage finances anytime, anywhere with the mobile app.
Scalability: Grows with your business, offering different plans with varying features to accommodate evolving needs.
Integrations: Connects seamlessly with various business tools, such as bank accounts, payment gateways, and e-commerce platforms.
Payroll: Simplifies payroll processing, including tax calculations and direct deposits.

Cons

Limited customization: Lacks flexibility in customizing certain features, such as reports and chart of accounts, compared to some alternatives.
Costly add-ons: Essential features like payroll and advanced reporting often require additional fees, increasing the overall cost of ownership.
Customer support: Mixed reviews on the quality and availability of customer support, with some users reporting delays or difficulty reaching knowledgeable representatives.
Reporting restrictions: Certain financial reports and data exports have limitations, potentially requiring workarounds or manual adjustments.
Learning curve: While generally user-friendly, some features and functionalities may have a learning curve for those new to accounting software.
Occasional glitches: Users have reported occasional bugs or glitches that can disrupt workflows, requiring troubleshooting or waiting for fixes.

Researcher's Summary:

QuickBooks Online remains a popular choice for many users, praised for its user-friendly interface and automated features. "It feels like Intuit took the complexity out of accounting and made it accessible even for someone like me with limited accounting experience," shared a small business owner. However, user reviews also highlight limitations, particularly around customization and cost. "I love the ease of use," stated a freelancer, "but the reporting options feel restrictive. I often have to export data and work with it in Excel to get the insights I need." This sentiment, coupled with complaints about the cost of add-ons like payroll, leads some users to compare QuickBooks Online to competitors. "Xero seems to offer more flexibility and advanced features," mentioned an accountant, "but the learning curve is steeper, and the monthly subscription is higher." Ultimately, the decision comes down to individual needs and priorities. For those seeking a balance of ease of use, automation, and affordability, QuickBooks Online continues to be a strong contender. However, users with more complex accounting needs or a desire for greater customization might find themselves looking towards competitors offering more robust features, even if it comes at a higher cost or with a steeper learning curve.

Key Features

Income and Expense Tracking: Import bank, credit card, PayPal, Square and other transactions as well as promptly sort them into the right tax categories with the income and expense tracking module. Users may also take pictures of receipts with their smartphones and link them directly to expenses.
Invoicing: Trace invoice statuses, deliver payment reminders to patrons, immediately match payments to invoices, accept credit cards and complete free bank transfers directly from an invoice with the invoicing attribute.
Estimations: Transform estimates into invoices, validate mobile signatures, review estimate statuses and modify estimates to align with business requirements via the estimations appliance.
Reporting: Create a variety of reports, including product profit and loss, expense, balance sheet, inventory, enhanced sales, profitability and other reports, through this attribute. Users may also oversee crucial financial metrics including cash flow and revenue on one dashboard.
Organize Receipts: Expeditiously arrange and associate expense receipts with transactions, keeping them all in one place.
Inventory Tracking: Receive alerts when inventory is running low as well as monitor products and the cost of goods with the inventory tracking system. Users may even evaluate popular items, draft purchase orders and superintend vendors.

Approach to Common Challenges

Manual data entry: QuickBooks Online automates tasks like bank reconciliation, invoice creation, and expense categorization, reducing the time and potential for errors associated with manual data entry.
Limited visibility into finances: Real-time dashboards and customizable reports provide insights into income, expenses, cash flow, and profitability, enabling better financial decision-making.
Collaboration difficulties: Secure online access for multiple users, accountants, and bookkeepers facilitates collaboration and streamlines workflows, ensuring everyone has access to the latest financial information.
Tax compliance challenges: Built-in tax tools and integration with popular tax software simplify tax preparation and filing, reducing the risk of errors and penalties.
Managing invoices and payments: Online invoicing, recurring billing, and online payment acceptance expedite payments and streamline receivables management, improving cash flow.
Reconciling bank accounts: Automatic bank feeds and seamless reconciliation features ensure accuracy and save time in reconciling bank and credit card transactions.
Tracking inventory: Inventory tracking features help businesses manage stock levels, track costs, and avoid stockouts, optimizing inventory management and reducing waste.

Cost Of Ownership

Frequently asked questions regarding QuickBooks Online pricing include:

Q: What are the different pricing plans available for QuickBooks Online?
A: QuickBooks Online offers four main plans: Simple Start, Essentials, Plus, and Advanced. Each plan has different features and capabilities, with prices ranging from $25 to $180 per month. The best plan for you will depend on your business size, industry, and specific needs.
Q: Are there any additional costs beyond the monthly subscription fee?
A: Yes, there may be additional costs for certain features, such as payroll, online payments, or advanced reporting. These add-ons typically have their own separate fees. It's essential to factor in these potential costs when choosing a plan.
Q: How does QuickBooks Online compare to other accounting software in terms of pricing?
A: QuickBooks Online is generally considered to be competitively priced within the market. However, it's important to compare pricing and features across different providers to find the best value for your business needs. Consider factors like the number of users, features required, and integration needs when evaluating different options.

Limitations

QuickBooks Online comes with plenty of benefits and capabilities, but there are a few limitations. At the time of this review’s publication, these are the limitations of the solution based on user feedback:

Prices can be a little expensive, especially for small business owners or limited users

Suite Support

Email: Email support is not available at this time.

Phone: For phone support, users may dial 1-800-446-8848.

Training: QuickBooks Online offers a vast amount of training material such as in-depth video tutorials on topics like account management, banking, reports, taxes and more. There are also helpful webinars users can watch or sign up to join as well as self-paced or certification classes. Users may also implement Intuit's community forum to crowdsources solutions from other users.

Tickets: Ticket support is not available at this time.

FAQ

Frequently asked questions regarding QuickBooks Online include:

Q: Is QuickBooks Online secure for storing my business data?
A: QuickBooks Online prioritizes data security through multiple layers of protection, including multi-factor authentication, data encryption, and secure server infrastructure. Regular backups and disaster recovery plans ensure further data protection and access even in unforeseen circumstances.
Q: Can I import data from my previous accounting software into QuickBooks Online?
A: Yes, QuickBooks Online offers flexible data import options for various file formats used by common accounting software. This allows for a smooth transition to the platform, preserving existing financial records and minimizing manual data entry.
Q: Does QuickBooks Online integrate with other business tools I use?
A: QuickBooks Online boasts extensive integration capabilities with popular business tools like CRM platforms, e-commerce stores, and payment gateways. This seamless integration streamlines workflows and eliminates manual data transfer, saving time and improving efficiency.
Q: Can I access QuickBooks Online on my mobile device?
A: Absolutely. QuickBooks Online provides a dedicated mobile app that allows full access to key features like invoicing, expense tracking, and financial reports from anywhere. This mobile accessibility ensures real-time control over your finances even on the go.
Q: Does QuickBooks Online offer help and support for users?
A: QuickBooks Online provides comprehensive support resources, including extensive online documentation, video tutorials, and a community forum. Additionally, paid subscription plans offer access to phone and email support from trained professionals, guaranteeing assistance when needed.