Concur Reviews & Pricing

by Concur | Founded 1993, Bellevue, WA

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Overview Pricing Benefits Reviews Features

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What is Concur?

Industry Specialties: Consulting, Marketing, Project Management, Consumer products, Energy and natural resources, Financial services, Service industries, Public sector

SAP Concur is a Software-as-a-Service company that provides travel and expense management solutions. Created by a merger of the two companies in 2014, it effortlessly guides employees through every trip by populating charges into expense reports and automating invoice reports.

It automates data capture and accounts payable, uses real-time data and AI to audit transactions. It helps businesses keep an eye on what they are spending and there are no blind spots in the budget.

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User Sentiment

Based on 10098 reviews:

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Concur Pricing

Based on our most recent analysis, Concur pricing starts at $8 (Per User, Monthly).

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Starting From: $8
Pricing Model: Per User, Monthly
Free Trial: Yes, Request for Free

Training Resources

Concur is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Concur:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Concur Benefits and Insights

Why use Concur?

Key differentiators & advantages of Concur

Reduce Cost: Connect various sources of expense data and reduce the need for manual information entry. Make more intelligent business decisions with accurate and consolidated data.
More Centralized Data: Connect with over 150 apps and spend data giving employees the freedom to work without hunting down information.
Ensure Compliance: Automate policy upgrades to ensure compliance. Leave no room for non-compliance by flagging exceeded spending thresholds for the employees.
Accessibility: Access the system by web or mobile app. Record expenses through the journey in the app while on the go. Manage travel and costs quickly and easily – including photographing receipts and attaching them to the expense claim.
Go Paperless: Eliminate the need for paper receipts by storing all receipts in the receipt store.
Easy Approval: Approve expenses across the different departments with real-time notifications.
More Straightforward Invoice Management: Review the invoice and submit it without any manual intervention.
Minimize Risk: Mitigate risk by importing feeds from travel suppliers and corporate credit card providers. Protect the business in tax season by creating an accurate audit trail.
Transparency: Check for new ways to save money by gaining complete control over the organization’s funds. Keep a tab of open but unapproved expenses in the system. Report spending across each department to identify areas of excess.

Industry Expertise

No matter which industry the business operates in, it helps manage travel and expense challenges.

Concur Reviews

Average customer reviews & user sentiment summary for Concur:

10098 reviews

81%

of users would recommend this product

Synopsis of User Ratings and Reviews

Based on an aggregate of Concur reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Streamlined Expense Reporting: Concur simplifies the often tedious process of creating expense reports, allowing users to easily track and submit expenses, which can then be quickly approved and reimbursed. This can save both employees and the accounting department significant time and effort.
Mobile Accessibility: The Concur mobile app enables users to manage expenses on-the-go, offering convenience and flexibility for business travelers. Users can capture receipts, track mileage, and submit reports directly from their mobile devices.
Integration with Accounting Systems: Concur integrates seamlessly with popular accounting software, such as QuickBooks and Xero. This integration streamlines the financial workflow by automatically syncing expense data with the accounting system, reducing manual data entry and the risk of errors.
Policy Compliance: Concur helps organizations enforce travel and expense policies by automatically flagging any out-of-policy expenses during the submission process. This feature promotes compliance and reduces the risk of unauthorized spending.

Cons

Clunky User Interface: Users frequently report that Concur's interface feels outdated and cumbersome, making simple tasks like submitting expense reports or booking travel more time-consuming than necessary.
Mobile App Issues: The mobile app is often criticized for being buggy and unreliable, with features that are limited compared to the desktop version. This can be frustrating for users who rely on their mobile devices for managing expenses on the go.
Integration Challenges: Integrating Concur with other business systems, such as accounting software or HR platforms, can be a complex and technically challenging process, requiring significant IT resources and expertise.
Customer Support Concerns: Some users have expressed dissatisfaction with the quality and responsiveness of Concur's customer support, citing long wait times and difficulty resolving issues effectively.

Researcher's Summary:

Overall, Concur has garnered a reputation as a comprehensive and reliable solution for managing expenses, travel, and invoices. Users frequently praise its ability to streamline expense reporting, automate tasks, and provide real-time visibility into spending. The mobile app receives kudos for its user-friendly interface and offline functionality, making it easy for employees to capture receipts and submit expenses on the go. Concur's integration with travel booking platforms and credit cards is a major plus, simplifying the process of reconciling expenses and ensuring accuracy. However, some users find the initial setup and configuration to be complex, requiring significant time and effort. Additionally, the system's flexibility can be a double-edged sword, as extensive customization options may overwhelm some users. Concur's pricing structure, often based on the number of users and transactions, can be a concern for smaller businesses. Despite these drawbacks, Concur's strengths in automation, integration, and mobile accessibility make it a top choice for mid-sized to large organizations with complex expense management needs and a desire to enhance efficiency and control over spending.

Key Features

Real-Time Integration: See precisely what is being spent with real-time data and AI audits to help the businesses. Eliminate blind spots.
Automate Rules: Automate and apply rules fairly and consistently so that everyone’s expectations are met and fraud is easily caught.
Accounts Payable Automation: Automate the invoice process to catch duplicate entries. Save significant time with invoice tracking and quicker payments.
Travel Integration: Record expenses incurred on work-related trips automatically. Prepopulate business travel information so it’s easy for employees to submit accurate claims for reimbursement.
Analytics: Improve control over funds, examine productivity and increase compliance with automated, fast and accurate reporting.
Budget: Get a consolidated view of revenue and expenses in real time on an easy-to-use dashboard to identify gaps and make well-informed decisions.
Drive: Capture mileage to ensure compliance, reduce fraud, cut costs and reimburse employees adequately.
Audit: Ensure all employees are compliant and each dollar spent is certified against the company’s policy with a receipt audit service.
Payment Solution: Automate and simplify vendor payment and reimbursement.
Company Bill Statements: Centralize company cards and financial statements that capture total spend and maintain policy control.
Travel: Ensure every employee is supported with travel insights, regardless of where the trip is booked.
TripLink: Connect travelers and itineraries across multiple channels. Apply policies to direct booking to boost compliance and locate and support travelers.
TripLink Connected Suppliers: Set up direct connections with suppliers. Integrate with Locale to ensure proper communication with the travelers.
Invoice: Get real-time visibility into financial components, boost cash flow, ensure compliance and minimize security risks.
Other Products: Provide end-to-end, automated data synchronization with the vendor’s suite of products granting visibility into the employee spend and ensuring effortless and accurate management of expenses.
Free Trial: Get the free trial for a demonstration of spend management solutions, travel management. Use the sample information provided or snap a receipt from a phone or computer to see the program in action.
Multiple Scanning Options: Upload receipts to the expense report through using various methods. Scan it in the app, uploading a picture via the web or the receipt through email.

Limitations

At the time of this review, these are the limitations according to user feedback:

Unfriendly user interface
Inflexible pricing
It’s hard to report cash advances
Uploading receipts is slow
Difficult to manage multiple budget lines

Suite Support

The support team is available via email. Existing members can log in through an account using a verified email address or a SSO. Self-guided expense and invoice demos are also available. Customers can find case studies, webinars, highlights, events and more under the resource tab.

Email: Information not available.

Phone: +1 (855) 895-4815

Training: Get dialogue studies, webinars, case studies and more under the resource tab.

Tickets: Raise concerns regarding different solutions on their pages.