Chargify Reviews & Pricing

by Chargify | Founded 2009, San Antonio, TX

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Overview Pricing Benefits Reviews Features

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What is Chargify?

Industry Specialties: Serves all industries

Chargify is a billing and revenue management system for B2B SaaS companies. Acquired by Scaleworks in 2016, it addresses the complexities associated with recurring bills. It combines the latest technology, extensive subscription expertise and customer service to work on the pain points of the subscription business. With an understanding of the challenges associated with billing and revenue management, it implements the right technology to resolve issues across company portfolios. It removes bottlenecks and empowers the team to launch products, sign up customers and manage the process.

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Chargify Pricing

Based on our most recent analysis, Chargify pricing starts at $299 (Monthly).

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Starting From: $299
Pricing Model: Monthly
Free Trial: Yes, Request for Free

Training Resources

Chargify is supported with the following types of training:

Documentation
In Person
Live Online
Videos
Webinars

Support

The following support services are available for Chargify:

Email
Phone
Chat
FAQ
Forum
Help Desk
Knowledge Base
Tickets
Training
24/7 Live Support

Chargify Benefits and Insights

Why use Chargify?

Key differentiators & advantages of Chargify

Improve Efficiency: Digitize every part of accounting, including subscription management, event-based billing, revenue recognition and retention and billing to prevent duplication, manual error and improve accuracy and efficiency.
Accurate Billing: Gain the flexibility to charge, rate and invoice the way a business wants, whether through simple subscription payments or an event-based structure.
Better Insights: Get real-time data to more accurately comprehend the revenue inflow, products and customer behavior. Provide a more complete understanding of the billing pattern and revenue cycle. Make a well-informed decision.
Effective Onboarding: Get quick and assisted implementation with three levels of onboarding support — email, guided, and strategic. Finish the process without signing any contracts, sign-up or transaction fees.
More Affordable: Leverage fixed monthly pricing structure and round-the-clock support provided by dedicated team members without giving up any revenue percentage. Run a subscription management system without any contract, transaction fee or sign-up cost.
Greater Compliance: Ensure that every process is carried out correctly by keeping stringent tax laws and policies in mind.
Flexible Payments: Manage several billing scenarios, including trial periods, setup charges, custom dates, annual or monthly cycles, extra fees for add-ons, by usage, by user, through invoice and automatic payments.
Out-Of-The-Box Functionalities: Get started in minutes with public sign-up pages and a billing portal for consumer-facing subscription management.

Industry Expertise

Businesses use the solution across industries — small-, medium- and large-scale organizations.

Synopsis of User Ratings and Reviews

Based on an aggregate of Chargify reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.

Pros

Flexible Billing Options: Chargify accommodates various billing models, including subscriptions, one-time purchases, usage-based billing, and hybrid models, making it suitable for diverse business needs.
Automated Recurring Billing: Chargify automates recurring billing processes, reducing manual effort and ensuring timely payments. It handles proration, discounts, and taxes, streamlining the billing cycle.
Revenue Recognition: Chargify assists with revenue recognition by providing reports and tools that align with accounting standards. This helps businesses accurately track and report revenue, ensuring compliance and financial transparency.
Integrations: Chargify integrates with various payment gateways, accounting software, and other business tools, enabling seamless data flow and process automation. This reduces manual data entry and improves efficiency.

Cons

Limited Accounting Software Integrations: While Chargify integrates with Xero and QuickBooks Online, it lacks direct integration with other popular accounting software, potentially requiring manual data exports and imports, which can be time-consuming and prone to errors.
Complex Revenue Recognition: Chargify's revenue recognition features may not be suitable for businesses with complex revenue recognition requirements, such as those with multi-year contracts or subscription upgrades/downgrades, potentially necessitating manual adjustments or workarounds.
Customization Challenges: Some users find Chargify's customization options to be limited, particularly for invoices and customer communications, which may not align with specific branding or workflow preferences.

Researcher's Summary:

Chargify helps businesses manage their recurring revenue and billing processes. Users appreciate its user-friendly interface and flexibility, making it a breeze to set up subscriptions, handle payments, and generate invoices. The platform's scalability is another plus, allowing it to grow alongside your business. Chargify also plays well with other popular business tools like Salesforce and QuickBooks, streamlining your workflow.

However, Chargify isn't without its downsides. Some users find the price tag a bit steep, especially for smaller businesses or startups. Additionally, it lacks certain features like multi-currency support, which can be a dealbreaker for companies with international customers. While Chargify might not be the perfect fit for every business, it's a solid choice for those needing a reliable and scalable solution to manage their recurring revenue. Its ease of use and integration capabilities make it particularly well-suited for businesses that value efficiency and want to avoid the headaches of manual billing processes.

Key Features

Subscription Management: Eliminate the compounding management burden on the employees by providing a centralized interface to keep a tab on all the subscription activity. Empower the team with the tool to deliver better customer service, strengthen relationships and increase lifetime value.
Revenue Retention: Prevent payment failure by sending the clients customized emails regarding the end of trial, renewal or credit card expiration. Implement a dunning strategy to communicate with past customers, monitor past-due account reporting and manage the cancellation process.
Billing:
- Offer Management: Turn the product into a custom catalog with Rapid offer builder, where the customer receives an offer with a unique price that changes over time. Use flexible and customizable pricing and test its elasticity without affecting existing offers.
- Event-based Billing: Create multi-dimensional billing models with real-time data streaming and analytics. Bill on value and stay ahead of the marketing trend.
- Billing Scenarios: Align pricing strategy by experimenting with different recurring models concerning how consumers use the product. Align monetization, both based and metered, with the way customers consume the data quantity. Maximize revenue growth by combining multiple billing models to create hybrid pricing.
- Payments: Connect with Stripe and leverage its automatic card updater feature. Integrate with leading payment gateways to scale payment solutions like Braintree, Forte, Square, BlueSnap and more. Work with various payment gateways and rest assured that the billing is compliant with all the tax laws.
Data and Analytics:
- Stream: Get pre-configured data infrastructure to power event-driven products. Identify problems in real-time and empower the customer success team to respond to the situation immediately. Build cutting-edge, event-driven products with Stream.
- Business Intelligence: Obtain real-time custom analytics with the self-service analytics tools. Use intuitive analytics tools which can help create actionable metrics with customizable dashboards.
Revenue Recognition: Automatically calculate the revenue schedule by checking the billing frequency and transaction price. Ensure accuracy and compliance with the ASC 606 and IFRS 15. Provide the business with a deferred revenue report to help make an informed decision regarding converting it from liability to income.
Integrations: Integrate with CRM, SFDC and other programs such as Avalara, Gmail, HubSpot, Mailchimp, Quickbooks, Slack, Salesforce, SMS by Zapier, Xero and Zendesk.

Limitations

At the time of this review, these are the limitations according to user feedback:

High monthly subscription.
Limited reporting.
Doesn’t track individual components.
Checking transaction history is cumbersome.
Filtering options are limited.

Suite Support

The sales and support team is available through phone and email. Users can understand every aspect of billing through the set of articles on the help and support section. Customers can request a free demo by signing up for a short form. The blog section covers billing pricing, SaaS business, data and analytics, updates and customer stories. The resources section has helping documents for the developers, video tutorials, product documentation, webinars and more.

Email: Not available for support. Reach sales at [email protected].

Phone: +1 (800) 401-2414 for U.S. customers and +1 (617) 249-4603 for international customers.

Training: Find blogs, webinars, documents and more on the resource page.

Tickets: Submit a ticket at the support platform.