Extensiv Order Management vs Salesforce Order Management

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Our analysts compared Extensiv Order Management vs Salesforce Order Management based on data from our 400+ point analysis of Order Management Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Extensiv Order Manager (formerly called Skubana) is a software solution designed to help businesses efficiently manage their orders, inventory, and customer interactions. It's particularly well-suited for businesses that operate online and require a streamlined approach to order fulfillment. By automating tasks and providing real-time insights, Extensiv Order Manager empowers businesses to enhance their operations and elevate customer service. Key benefits include improved order accuracy, reduced costs, and increased efficiency. Popular features encompass order tracking, inventory management, customer communication tools, and comprehensive reporting capabilities.

User feedback suggests that Extensiv Order Manager offers a user-friendly experience and robust functionality, making it a strong contender in the order management software market. Pricing is based on a per-user, per-month model, with options to accommodate various business sizes and needs. A free trial is also available for those who wish to explore the software before committing. Keep in mind that pricing and features can change over time, so it's recommended to check the Extensiv website for the latest information.

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Salesforce Order Management is a sophisticated software solution designed to streamline and automate the order lifecycle, from order capture to fulfillment and delivery. It is particularly well-suited for businesses in retail, e-commerce, and manufacturing industries that require efficient handling of complex order processes. The platform offers unique benefits such as real-time inventory visibility, seamless integration with other Salesforce products, and enhanced customer service capabilities. Users appreciate its powerful features, including customizable workflows, advanced analytics, and multi-channel order management. Compared to similar products, Salesforce Order Management is praised for its intuitive interface and robust functionality, which enhance operational efficiency and customer satisfaction. Pricing details are not publicly available, so it is recommended to contact SelectHub for a personalized quote based on specific business needs. This ensures that users receive a tailored solution that aligns with their operational requirements and budget constraints.
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$999 Annually
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Tailored to your specific needs
$499 Monthly
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Tailored to your specific needs
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Product Insights

  • Streamlined Order Processing: Extensiv Order Manager simplifies the complexity of managing multiple orders across various channels, ensuring that each order is processed efficiently and accurately, reducing the likelihood of errors and delays.
  • Inventory Visibility: Gain real-time insights into your inventory levels across all warehouses. This visibility helps prevent stockouts and overstock situations, ensuring you can meet customer demand without tying up too much capital in inventory.
  • Improved Customer Satisfaction: By ensuring timely and accurate order fulfillment, Extensiv Order Manager helps improve the overall customer experience, leading to higher satisfaction rates and repeat business.
  • Scalability: As your business grows, Extensiv Order Manager scales with you, handling increased order volumes and more complex operations without the need for significant additional resources or system changes.
  • Cost Reduction: By optimizing order processing and inventory management, Extensiv Order Manager helps reduce operational costs associated with manual errors, excess inventory, and inefficient processes.
  • Enhanced Reporting and Analytics: Access to detailed reports and analytics allows you to make informed decisions about your business, identifying trends, and areas for improvement in your order fulfillment and inventory management processes.
  • Multi-Channel Integration: Extensiv Order Manager seamlessly integrates with a wide range of eCommerce platforms, marketplaces, and shipping carriers, enabling you to manage all your sales channels from a single interface.
  • Automated Workflows: Automate repetitive tasks such as order routing, inventory updates, and shipping label generation, freeing up your team to focus on more strategic activities that drive business growth.
  • Compliance and Accuracy: Ensure compliance with shipping and regulatory requirements, reducing the risk of fines and penalties. Accurate order fulfillment also decreases the likelihood of returns and exchanges, protecting your bottom line.
  • Collaboration Tools: Facilitate better communication and collaboration among your team members with built-in tools, ensuring everyone is on the same page and can work together effectively to meet business goals.
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  • Streamlined Order Processing: Salesforce Order Management automates the entire order lifecycle, reducing manual errors and speeding up the process from order capture to fulfillment.
  • Centralized Order Data: By consolidating order information in one place, businesses can easily access and manage customer orders, improving visibility and decision-making.
  • Enhanced Customer Experience: With real-time order tracking and updates, customers stay informed about their purchases, leading to increased satisfaction and loyalty.
  • Seamless Integration: The platform integrates smoothly with other Salesforce products and third-party systems, ensuring a cohesive ecosystem for managing customer relationships and operations.
  • Scalability: As businesses grow, Salesforce Order Management scales effortlessly, accommodating increased order volumes without compromising performance.
  • Customizable Workflows: Businesses can tailor workflows to match their unique processes, ensuring that the system aligns perfectly with their operational needs.
  • Improved Inventory Management: By providing accurate inventory data, the system helps prevent stockouts and overstock situations, optimizing inventory levels and reducing costs.
  • Advanced Analytics: The platform offers robust reporting and analytics tools, enabling businesses to gain insights into order trends and make data-driven decisions.
  • Omnichannel Support: Salesforce Order Management supports orders from multiple sales channels, ensuring a consistent and unified experience across all customer touchpoints.
  • Efficient Returns Management: The system simplifies the returns process, making it easier for customers to return products and for businesses to manage reverse logistics.
  • Compliance and Security: Built on Salesforce's secure platform, the system ensures that order data is protected and compliant with industry standards and regulations.
  • Reduced Operational Costs: By automating routine tasks and minimizing errors, businesses can lower operational expenses and allocate resources more effectively.
  • Flexible Payment Options: The platform supports various payment methods, providing customers with the flexibility to choose their preferred payment option, enhancing their purchasing experience.
  • Real-Time Collaboration: Teams can collaborate in real-time on order-related tasks, improving communication and coordination across departments.
  • Proactive Issue Resolution: With automated alerts and notifications, businesses can quickly address potential issues before they impact the customer, maintaining high service levels.
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  • Multi-Channel, Multi-Warehouse Synchronization: Enables multi-channel, multi-warehouse synchronization in real-time so that the business can streamline managing multiple spreadsheets.  
  • Order Processing: Routes orders to multiple warehouses, making shipping flexible, regardless of how the seller fulfills orders.  
  • Cross Channel Analytics:  Helps businesses figure out the most profitable channels and products. These insights will help drive the business forward. 
  • Single-Click Replenishment:  Automation takes care of mundane and repetitive tasks so that businesses avoid out-of-stock situations. Reorder products and materials with one click.  
  • Inventory Optimization: Ensure product availability while reducing excess stock and inventory costs with forecast demanding and supply variable management.  
  • Real-Time Analytics: Capture, process and share all financial information instantly and ensure data collection and query resolution within seconds.  
  • Barcoding: Eliminate the possibility of human error and reduce inventory costs with fast and reliable barcoding. 
  • Account Integration: Get a real-time view of all transactions and accurately calculate job costing and commission with an integrated accounting system.  
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  • Order Lifecycle Management: Seamlessly manage the entire order lifecycle from creation to fulfillment, ensuring accuracy and efficiency at every step.
  • Inventory Visibility: Gain real-time insights into inventory levels across multiple locations, helping to prevent stockouts and overstock situations.
  • Omnichannel Fulfillment: Support multiple sales channels with a unified fulfillment process, allowing for consistent customer experiences regardless of the purchase platform.
  • Automated Order Processing: Streamline operations with automation tools that handle order routing, approvals, and status updates, reducing manual intervention.
  • Customizable Workflows: Tailor order management workflows to fit specific business needs, enhancing flexibility and adaptability in dynamic markets.
  • Returns and Exchanges Management: Efficiently process returns and exchanges with clear tracking and communication, improving customer satisfaction and operational efficiency.
  • Payment Integration: Integrate with various payment gateways to facilitate secure and seamless transactions, supporting multiple payment methods.
  • Advanced Reporting and Analytics: Utilize comprehensive reporting tools to analyze order data, identify trends, and make informed business decisions.
  • Scalability: Easily scale operations to accommodate business growth, with robust infrastructure supporting increased order volumes and complexity.
  • API Connectivity: Leverage APIs to connect with other systems and applications, enhancing interoperability and data flow across platforms.
  • Customer Communication Tools: Keep customers informed with automated notifications and updates throughout the order process, improving transparency and trust.
  • Multi-Currency and Multi-Language Support: Cater to global markets with support for multiple currencies and languages, ensuring a localized experience for international customers.
  • Security and Compliance: Protect sensitive data with advanced security measures and ensure compliance with industry standards and regulations.
  • Partner Ecosystem: Access a wide range of third-party applications and services through Salesforce's extensive partner ecosystem, enhancing functionality and customization options.
  • Mobile Access: Manage orders on-the-go with mobile-friendly interfaces, allowing for greater flexibility and responsiveness in order management tasks.
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Product Ranking

#5

among all
Order Management Software

#12

among all
Order Management Software

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Analyst Rating Summary

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Billing and Invoicing
Inventory Management
Order Fulfillment
Reporting and Analytics
Order Processing
Customer Management
Inventory Management
Order Processing
Reporting and Analytics
User Management and Security

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Extensiv Order Management
Salesforce Order Management
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Billing And Invoicing Compliance And Platform Capabilities Customer Management Inventory Management Order Fulfillment Order Processing Reporting And Analytics 100 89 80 100 100 93 97 84 93 100 100 88 100 100 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Excellent User Sentiment 95 reviews
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97%
of users recommend this product

Extensiv Order Management has a 'excellent' User Satisfaction Rating of 97% when considering 95 user reviews from 1 recognized software review sites.

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4.83 (95)
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Awards

SelectHub research analysts have evaluated Extensiv Order Management and concluded it earns best-in-class honors for Billing and Invoicing. Extensiv Order Management stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Billing and Invoicing Award

SelectHub research analysts have evaluated Salesforce Order Management and concluded it deserves the award for the Best Overall Order Management Software available today and earns best-in-class honors for Customer Management.

Analysts' Pick Award
Customer Management Award

Synopsis of User Ratings and Reviews

Inventory Management: Extensiv Order Manager provides tools to manage inventory across multiple warehouses and sales channels, preventing stockouts and overselling.
Order Fulfillment: The platform streamlines order processing, from picking and packing to shipping, with automation features and integrations with shipping carriers.
Multichannel Selling: Extensiv Order Manager supports selling on various online marketplaces and eCommerce platforms, centralizing order management.
Reporting and Analytics: Users can access data and insights on sales performance, inventory levels, and other key metrics to make informed business decisions.
Integrations: Extensiv Order Manager integrates with various eCommerce tools and platforms, such as Shopify, Amazon, and QuickBooks.
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Real-Time Order Tracking: Provides real-time updates on order status, allowing for proactive customer service and improved visibility.
Centralized Platform: Consolidates customer information and orders within the Salesforce ecosystem, streamlining operations and reducing data silos.
Automated Order Fulfillment: Automates key order processing steps, such as inventory checks and shipping notifications, minimizing manual effort and potential errors.
Improved Customer Experience: Enables businesses to offer a seamless and transparent order journey, from purchase to delivery, enhancing customer satisfaction and loyalty.
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Customer Support: Users have reported challenges in getting timely and effective assistance from Extensiv's customer support team, leading to frustration and unresolved issues.
Usability: The platform's interface and workflows can be complex and require a significant learning curve, especially for users who are new to order management systems or have limited technical expertise. This complexity can hinder efficiency and user adoption.
Integrations: While Extensiv offers a range of integrations with other eCommerce platforms and tools, some users have encountered limitations or difficulties with specific integrations, which can impact their workflows and data synchronization.
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Customization Complexity: Salesforce Order Management's customization features, while robust, can be intricate and potentially challenging to implement, especially for businesses with less technical expertise.
Integration Cost: Integrating Salesforce Order Management with existing systems, particularly for companies with legacy infrastructure, can lead to significant implementation costs, potentially impacting smaller businesses with limited budgets.
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Extensiv Order Manager has garnered a mixed bag of user reviews over the past year. Some users rave about its user-friendly interface and its ability to streamline their eCommerce operations, making it a breeze to juggle sales orders, purchase orders, and invoices all in one place. They also appreciate its seamless integration with popular eCommerce platforms like Shopify and WooCommerce, ensuring smooth sailing regardless of order volume. On the flip side, some users find the software's features lacking and its price tag a bit steep, especially when compared to similar products on the market. What sets Extensiv Order Manager apart is its robust order fulfillment and shipping capabilities. It boasts advanced features for efficient order tracking and processing, along with real-time inventory tracking to keep businesses in the know about stock levels and product allocation. This ensures that shipping operations are in sync with customer demands, keeping both businesses and customers happy. However, the lack of certain features and the higher price point compared to competitors might give some potential users pause. All in all, Extensiv Order Manager is a good fit for businesses seeking a comprehensive eCommerce management solution, particularly those with high-volume sales or complex fulfillment needs. Its ability to centralize operations and provide end-to-end control over the entire eCommerce process makes it a valuable tool for businesses looking to level up their game. However, it's important to weigh the pros and cons carefully before taking the plunge, especially if budget is a concern or if specific niche features are required.

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Is your business ready to experience the Salesforce Order Management "force field" of efficiency? Salesforce Order Management receives glowing reviews for its comprehensive order tracking, seamless CRM integration, real-time updates, and powerful automation capabilities. Users rave about its ability to streamline order processes, elevate customer experiences to new heights, and significantly enhance operational efficiency. For instance, one user highlighted how the platform's automation features helped their business dynamically route orders based on the most cost-effective or fastest fulfillment option, leading to improved operational efficiency. This functionality is particularly valuable in today's fast-paced business environment where optimizing fulfillment processes is crucial for meeting customer expectations and staying ahead of the competition. Another user praised the system's real-time inventory visibility, which empowers businesses to make informed decisions and avoid stockouts, ultimately leading to increased customer satisfaction and reduced lost sales.However, some users find the initial configuration somewhat intricate, especially those who are new to the Salesforce platform. They point out that achieving full, tailored functionality may require investing in additional paid add-ons, which could be a consideration for budget-conscious businesses. This feedback suggests that while Salesforce Order Management offers a robust set of features out of the box, fully maximizing its potential might require additional investment and expertise. This is similar to how a powerful sports car might require a skilled driver to fully utilize its capabilities on a racetrack.Overall, Salesforce Order Management emerges as a top contender for businesses seeking a robust, scalable, and feature-rich order management solution. Its strengths lie in its comprehensive order tracking, tight CRM integration, real-time updates, and automation capabilities. However, its complexity and potential need for add-ons might pose challenges for some. Therefore, Salesforce Order Management is ideally suited for medium to large businesses with dedicated IT resources and a keen focus on optimizing their order management processes for enhanced efficiency and customer satisfaction. Smaller businesses with limited resources might find the platform's complexity and potential costs to be a barrier to entry.

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