Top Neon CRM Alternatives & Competitors For 2024

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Looking for alternatives to Neon CRM? Many users crave user-friendly and feature-rich solutions for tasks like , , and . Leveraging crowdsourced data from over 1,000 real Nonprofit CRM Software selection projects based on 400+ capabilities, we present a comparison of Neon CRM to leading industry alternatives like Bloomerang, DonorPerfect, SignUpGenius, and DonorSnap.

Neon CRM Software Tool
DonorPerfect Software Tool
DonorSnap Software Tool

Product Basics

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Neon CRM is a cloud-based solution built by Neon One that helps nonprofit organizations streamline day to day processes for more efficiency and manage fundraising events, memberships and volunteers through automation.

Users can leverage it to build nonprofit websites while facilitating real-time credit card processing and recurring payments. These inclusions help enhance online donations while reducing manual work.
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Bloomerang is a complete system allowing nonprofit organizations to manage donor relationships, events and fundraising. Its emphasis on donor engagement and retention supports company growth.

Capabilities include email marketing, online giving, grant tracking, donor surveys, data segmentation, dashboards, reporting and prospect research. Deployment via Amazon Cloud Services provides security and scalability. It’s available to both U.S. and Canadian organizations.
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DonorPerfect is a comprehensive fundraising solution that helps non-profits nurture donor relationships. It helps manage donations, receipts, contacts, emails and fundraising initiatives from a single system.

Capabilities include integrated online donation forms, automatic monthly giving, standard and custom reports, auction management, Constant Contact email and a network of integrated partner products. It helps save time and offers pricing packages to meet any budget.
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SignUpGenius is a solution for nonprofits that uses sign-up forms and other tools to facilitate activities surrounding fundraisers, donation list management, donation collections, volunteer coordination and more. The software is suitable for everyone from sole proprietors to large nonprofits.

The solution comes with apps for iOS and Android. Users can send messages, access sign-ups, view reports and manage contacts. Participants can sign up for events, make payments, add items to a personal calendar, view sign-up invitations and more.
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Designed for nonprofits, DonorSnap helps organize information and communication required to manage donors. Users can track donations, contacts, volunteers, members and supporters in a single database. Other capabilities include communication management, mail merge letters, donation receipts and more. It integrates with platforms such as QuickBooks Desktop, DonorSearch, QuickBooks Online and Constant Contact.
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Product Ranking

#13

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Nonprofit CRM Software

#5

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Nonprofit CRM Software

#6

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Nonprofit CRM Software

#2

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Nonprofit CRM Software

#14

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Nonprofit CRM Software

Find out who the leaders are

Analyst Rating Summary

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User Sentiment Summary

Great User Sentiment 722 reviews
Excellent User Sentiment 2200 reviews
Great User Sentiment 1507 reviews
Excellent User Sentiment 1781 reviews
Great User Sentiment 6 reviews
87%
of users recommend this product

Neon CRM has a 'great' User Satisfaction Rating of 87% when considering 722 user reviews from 4 recognized software review sites.

94%
of users recommend this product

Bloomerang has a 'excellent' User Satisfaction Rating of 94% when considering 2200 user reviews from 4 recognized software review sites.

89%
of users recommend this product

DonorPerfect has a 'great' User Satisfaction Rating of 89% when considering 1507 user reviews from 4 recognized software review sites.

92%
of users recommend this product

SignUpGenius has a 'excellent' User Satisfaction Rating of 92% when considering 1781 user reviews from 1 recognized software review sites.

84%
of users recommend this product

DonorSnap has a 'great' User Satisfaction Rating of 84% when considering 6 user reviews from 1 recognized software review sites.

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Awards

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User Favorite Award
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User Favorite Award
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Synopsis of User Ratings and Reviews

Customizable Interface: Neon CRM offers a high degree of flexibility, allowing users to tailor the interface to their specific workflows and preferences. This includes customizing data fields, reports, and dashboards to align with unique organizational needs.
Comprehensive Fundraising Tools: The platform provides a robust suite of features designed to streamline fundraising efforts. This includes online donation processing, event management, grant tracking, and donor communication tools, enabling nonprofits to manage all aspects of their fundraising activities efficiently.
Membership Management: Neon CRM simplifies membership management with features such as automated renewals, member directories, and communication tools. This allows organizations to effectively engage with their members and foster a sense of community.
Reporting and Analytics: The platform offers comprehensive reporting and analytics capabilities, providing valuable insights into fundraising performance, membership trends, and program effectiveness. This data empowers nonprofits to make data-driven decisions and optimize their operations.
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Reporting: 66% of the users who mentioned reporting said it was very robust and saved a lot of time.
Automation: The platform’s automation eliminates manual tasks, making functionality easier according to 60% of reviews about automation.
Ease of Use: 75% of users who refer to this feature mentioned the software is easy to use and adapt to, even without strong technical know-how.
Integration: 60% of reviews referencing this feature suggested that the platform is easy to operate due to integration with commonly used applications.
Customer Service: 100% of users mentioning this aspect said that they loved the chat support and that the support team helped them understand the product.
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Customer Support: According to 96% of reviewers who talk about this aspect, the support team is interactive, helpful, always available to respond and open to implementing user suggestions.
Ease of Use: The system is quite easy to navigate as observed by 98% of reviewers referencing this aspect.
Donor Management: Every user talking about this feature mentions it maintains complete donor profiles and tracks interactions.
Reporting: According to 61% of reviewers referencing this feature, it’s easy, versatile, helps make predictions and produces any dataset imaginable.
Easy to Learn: Knowledge base videos and webinars help in learning the platform, as observed by 81% of reviewers.
Customization: It’s easy to customize how and what to see in donor records, according to 85% of reviewers who mention this feature.
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User-Friendly Interface: SignUpGenius is praised for its intuitive design, making it easy for both organizers and participants to use, even with limited technical expertise.
Effective Event Management: The platform streamlines event organization by handling sign-ups, tracking RSVPs, and simplifying communication with attendees.
Volunteer Coordination: SignUpGenius simplifies volunteer management by allowing organizers to list specific tasks and time slots, enabling volunteers to easily find and sign up for roles that match their availability.
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User-Friendly Interface: DonorSnap is lauded for its intuitive design, making it easy for users to navigate and utilize its features, even without extensive technical knowledge.
Tailored Customization: Nonprofits value the ability to customize the platform to align with their unique processes and requirements, ensuring the system adapts to their specific needs.
Strong Customer Support: DonorSnap's customer support team receives consistent praise for their responsiveness and helpfulness, often going the extra mile to resolve user issues effectively.
Budget-Friendly Pricing: DonorSnap is considered affordable, especially for smaller nonprofits, offering a valuable solution without straining their budget.
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Limited Customization: Neon CRM offers some configurability, but users express frustration with the lack of deep customization options, especially for complex workflows or unique data tracking needs. This can lead to workarounds and inefficiencies for nonprofits with specific requirements.
Reporting Challenges: While Neon CRM provides reporting tools, users often find them cumbersome and lacking in flexibility. Generating custom reports or extracting specific data insights can be difficult, hindering data-driven decision-making for nonprofits.
Usability Concerns: The user interface, while generally clean, is sometimes described as unintuitive and clunky, leading to a steeper learning curve for new users. Navigating through different modules and functionalities can feel disjointed, impacting user adoption and efficiency.
Integrations: Although Neon CRM offers some integrations with popular tools, users report limitations and challenges with connecting to their preferred applications or services. This can create data silos and hinder seamless workflows across different platforms.
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Task Management: The platform restricts exporting, generation of data and other functional tasks, with 60% of users who mention this feature observing that data extraction could be simpler.
Customization: 70% of the users who reviewed customization noted that the platform restricts customization of questions for donors, making it difficult to build strategies.
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Email: More than 62% of reviewers referencing this feature observed it’s a bit outdated, customizing templates is difficult and setting up email reminders is tricky.
Technical Glitches: All users referencing this aspect noted certain issues — closing too soon during inactivity, inability to go directly to the contact screen from the search results and more.
Duplicate Management: Finding duplicate accounts requires regular maintenance and it needs a better duplicate removal tool, as noted by every user talking about this element.
Price: Although many reviewers find it affordable, according to 55% of users the pricing for add-ons could be more public and less expensive.
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Limited Free Plan: The free version has limitations like ads and fewer customization options, potentially impacting brand image for businesses.
Dated Design: Some users find the templates outdated, lacking modern design aesthetics, which might not align with the brand image of all businesses.
Inflexible Task Addition: Adding tasks in groups of five can be inflexible, requiring users to adjust their workflow and potentially create unnecessary entries.
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Limited Customization: While DonorSnap offers some customization features, some users find them insufficient for their specific needs. For example, there might be limitations in tailoring certain workflows or integrating with industry-specific tools.
Learning Curve for Advanced Features: Although generally user-friendly, utilizing the full potential of DonorSnap, such as complex reporting or automation, may require time and training to master.
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Neon CRM stands out for its robust reporting capabilities, allowing users to generate insightful reports on various fundraising metrics. This feature is particularly valuable for organizations that rely on data-driven decision-making. The software's ability to track donor interactions and giving history provides a comprehensive view of fundraising efforts, enabling organizations to identify trends and optimize strategies. Additionally, Neon CRM's customization options empower users to tailor the platform to their specific needs, ensuring a personalized experience. For instance, users can create custom fields to capture unique data points relevant to their organization. Neon CRM is best suited for small to medium-sized nonprofit organizations seeking a comprehensive fundraising solution. Its user-friendly interface and intuitive design make it accessible to users with varying levels of technical expertise. The software's affordability and scalability further enhance its appeal for growing organizations. While Neon CRM offers a wide range of features, some users have noted that the learning curve can be steep, particularly for those new to donor management systems. Additionally, certain advanced features may require additional configuration or support. Compared to similar products like Salesforce Nonprofit Cloud and Blackbaud Raiser's Edge NXT, Neon CRM offers a more cost-effective solution with a focus on ease of use. However, it may lack some of the advanced customization and integration capabilities of its competitors.

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Bloomerang is a cloud-based solution for small and growing nonprofits that helps organizations view donor records, track the best time to contact each donor and measure donor engagement levels to improve outreach. Strengths include reporting, seamless integration, ease of use and automation. Users also praised the customer support. Some reviewers noted that extracting data isn’t very easy and that survey questions need more customization. However, the system allows unlimited users and is a good product to consider.

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DonorPerfect is a comprehensive fundraising solution, helping nonprofits nurture donor relationships and manage common tasks like donations and emails. The system is pretty easy to use and learn, and has a helpful support team. Users also note its robust reporting and customization features as central benefits. However, it suffers from certain technical glitches, and the email and duplicate management functionalities need improvement. Overall, it’s a good fit for nonprofits who’re in search of a robust donor management platform.

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Is SignUpGenius genius or does it need a sign that says "gone fishing?" User reviews from the last year suggest the former. Users rave about SignUpGenius's user-friendly interface, comparing it to a breath of fresh air compared to clunky competitors. One user, a self-proclaimed "technophobe," shared that even *they* could navigate the platform with ease. This intuitive design, coupled with robust customization features like themed templates and automated reminders, makes SignUpGenius a hit for organizing everything from volunteer shifts to potlucks. However, some users feel the free version's features are about as exciting as watching paint dry, wishing for more advanced options without having to shell out the big bucks. A few users also reported encountering the occasional technical glitch, leaving them feeling like they'd signed up for a rollercoaster ride instead of a simple sign-up sheet. While customer support receives mixed reviews, the overwhelming sentiment leans positive. Overall, SignUpGenius proves to be a valuable tool for individuals and organizations seeking a straightforward solution for managing sign-ups, particularly those who value ease of use and visual appeal over a plethora of advanced features.

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Is DonorSnap a CRM solution that makes users want to "snap" it up? User reviews from the last year indicate that DonorSnap is a solid CRM option for nonprofits, especially those on a budget. Users rave about its intuitive interface, making it a breeze to navigate. The platform's robust donor management tools, such as tracking donations and generating comprehensive reports, have garnered significant praise. Additionally, the responsive customer support team is a major plus for many users, providing timely and helpful assistance when needed. However, some users have pointed out that the initial setup can be a bit daunting, particularly for those new to CRM systems. The learning curve can be steep for some, requiring more time investment upfront. While DonorSnap excels in core functionality, it may lack some advanced features found in pricier CRM solutions. For instance, some users desire more customization options to tailor the platform to their specific needs. Despite these minor drawbacks, DonorSnap's affordability, user-friendliness, and comprehensive features make it a compelling choice for small to mid-sized nonprofits seeking a practical CRM solution without breaking the bank.

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