Neon CRM vs DonorSnap

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Our analysts compared Neon CRM vs DonorSnap based on data from our 400+ point analysis of Nonprofit CRM Software, user reviews and our own crowdsourced data from our free software selection platform.

Neon CRM Software Tool
DonorSnap Software Tool

Product Basics

Neon CRM is a cloud-based solution built by Neon One that helps nonprofit organizations streamline day to day processes for more efficiency and manage fundraising events, memberships and volunteers through automation.

Users can leverage it to build nonprofit websites while facilitating real-time credit card processing and recurring payments. These inclusions help enhance online donations while reducing manual work.
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Designed for nonprofits, DonorSnap helps organize information and communication required to manage donors. Users can track donations, contacts, volunteers, members and supporters in a single database. Other capabilities include communication management, mail merge letters, donation receipts and more. It integrates with platforms such as QuickBooks Desktop, DonorSearch, QuickBooks Online and Constant Contact.
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$179 Monthly
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Tailored to your specific needs
$39 Monthly, Freemium
Get a free price quote
Tailored to your specific needs
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Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
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FAQ
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24/7 Live Support

Product Insights

  • Central Dashboard: Leverage customizable widgets and automatic syncing for a complete overview of the activities across the organization. Track growth and retention across supporters and donations, volunteers and events as well as upcoming activities and campaigns in one glance. 
  • Enhanced Fundraising: Centralize donor data, segment it to identify prospects and solicitations, tweak communications and campaigns and raise more money. Customized online donation forms, automated follow up receipts and workflow post-donation also help build better relationships and subsequently get supporters to pledge more donations. 
  • Comprehensive Relationship Management: Comprehensive supporter profiles, constituent portals to manage donations and customizable online forms form the foundation of a relationship-focused system that fosters deeper connections. 
  • Integrated Communication: Along with donor segmentation, integrate mass communication through emails and social media, and build a brand with storytelling and interpersonal communication. 
  • Mobile App: Available on both iOS and Android. Makes it easier to review upcoming activities, stay connected to supporters and add new donations on the go. 
  • Integrations: Use certified integrations as well as open APIs to manage multiple tools and create a streamlined, intuitive system with data consistency across the organization. 
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  • Effective Donor Management: Manage fundraising activities and information efficiently. Generate personalized thank you letters, collect online donations, send mass mailings, create and embed online forms, and keep team members updated with dashboard apps. It’s possible to check top donors, recent donations and pledge summaries, as well as set up goals to track specific campaigns. 
  • Better Understanding of Supporters: Understand supporters thoroughly and ensure effective personalized communication. Customize messaging and fundraising tasks based on their past involvement to increase engagement. 
  • Save Time: Simplify workflows to make more time for core business functions. Store and access data from a single place, ensuring there are fewers systems to learn and fewer passwords to remember. 
  • Enhanced Communication Management: Automate relevant communications based on user activities and preferences. Thank donors, ask volunteers for help and send newsletters to members. Send personalized communications via email, print or mail.  
  • Analytical Reporting: Increase engagement and fundraising through a deeper understanding of data. Schedule canned and custom email reports for inbox delivery. Access power custom reports to understand supporters better. 
  • Improved Productivity: Work more efficiently by customizing dashboards as needed, choosing essential apps and performing other activities. It’s also possible to create goals, as well as keep track of engagement and fundraising. 
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  • Accounts and Relationship Tracking: Create and maintain donor accounts, along with a history of contact, communication and transaction receipts. Relationships between individual accounts can be traced and tracked as a household, company or custom relationship for better communication, campaigning and event planning. 
  • Activities and Notes Tracking: Keep record of all actions performed on fields including users, constituents, accounts, donations, pledges, events, memberships, communication and purchases to audit databases as well as track previous and current data states. Trace changes in data records and maintain priority tasks using the activity and notes tracking feature. 
  • Volunteer Management: Accept, train, certify and manage volunteers. Once trained, volunteers can be assigned to different groups and projects, and the progress of the volunteer program can be measured regularly. 
  • Grant Management: Track and manage research, apply to and receive grants, track statuses, and take the requisite steps to receive grants. 
  • Constituent Login Portal: Exclusive members can access timesheets and custom web pages. Constituents can manage peer-to-peer fundraising, events and recurring transactions, upload required files and renew memberships. 
  • Credit Card and Check Processing: NeonPay is a single-source, PCI-compliant tool to manage, authorize and capture payments from all major credit cards as well as eCheck and ACH. Make payments void, issue full or partial refunds and manage disputes. 
  • Event Management: Manage all types of events, ranging from get-togethers, seminars and classes to conferences and fundraisers. Also enables dynamic event listing, conditional ticketing and attendee management. 
  • Email Marketing: Segment members and customize communication per segment using in-built templates and graphics. Segmentation can also be used to create print mail and material that can be dispatched to physical addresses. 
  • Online Web Forms and Surveys: Offers customizable, mobile-friendly and responsive web forms for events, surveys and donation collections. The forms can be branded and have support follow up communication. 
  • Reports and Analytics: Tracks the performance and growth of the organization via statistical analysis. Access detailed reports on various features and aspects of the tool, such as mailing and communication, donors, memberships, donations, transactions and payments, events, campaigns, and more. 
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  • Online Donations: Create online donation forms to solicit and receive payments. Generate new forms, customize settings, drag and drop important fields, add forms to the website and store data automatically. Also, schedule recurring donations on quarterly, monthly and annual basis. 
  • Quick Search: Built in search tools help find contact information easily and quickly, while reporting tools help analyze performance. Check all the information regularly through custom dashboards. 
  • Automated Communication: Customize communication with supporters such as welcome emails, birthday wishes and birthday fundraiser hosting suggestions. Set up automated alerts for large donations and personally follow up with donors. 
  • Clean Data: Eliminate duplicate data entry and combine existing duplicate data using helpful alerts. This saves money on wasted mailings and helps find the right information quickly. 
  • DataMiner Platinum: This query tool fetches useful information from the database. Use it for complex logic queries and simple filtering, create new queries easily, and review and utilize the results. 
  • Mass Email Campaigns: Send mass emails to the entire database, up to twice the subscription’s contact limit. Create an email list and target emails to lapsed donors, volunteers and people who showed interest in the same campaigns in the past. It supports images, form links and mail merge. 
  • QuickBooks Integration: Direct integration with QuickBooks Online and QuickBooks Desktop eliminates duplicate data entry, and enables export and import of all work. 
  • Batch Acknowledgments: Generate customized acknowledgement letters in bulk to thank donors for any type of transaction. The system groups together donation types based on batch codes, assigned to the contributions.  
  • Database Customization: Capture important organizational information by customizing the database. Fields include text, date, numeric, yes or no, and single or multiple select lookups for any data screen. Modify standard page view for each screen and create tailor-made screen views for specific users. 
  • Dashboard Apps: Create a custom view of user-specific data. Place the most-used and relevant apps in the front and center. View goals progress, find contacts for updating, check pending tasks, stay updated about free upcoming training and see current unacknowledged donations. 
  • Donation Records: Check complete donation history for every user at a glance, categorize donations using user-defined fields, drill down into donations thoroughly and track soft credits. 
  • Mobile App: View donation and pledge history, contact information, notes and pledges. Take and upload pictures, view contact details and add new notes while on the go. 
  • Moves Management: Target major donors by cultivating their contributions using a host of flexible tools. Monitor the cultivation process using DataMiner Platinum queries, and keep detailed notes for each contact. A tickler file system helps set up detailed plans for each donor with automatic email reminders and assignments. 
  • Pledge Tracking: Efficiently manage the pledge process from beginning to end. Create pledges easily, monitor their status and activity, check donation forecast reports, and apply donations to outstanding pledges. 
  • Contact Management: Track all donors, contacts, grants, volunteers, members and various types of constituents. 
  • Membership Management: Monitor renewal dates and membership levels, check reports at a glance, and pull reports to know who to notify of an expiring term. 
  • Volunteer Tracking: See volunteer hours, activities, comments and dates in a separate tab. Add new records directly and check complete volunteer history. 
  • Secure Data Management: Multiple data storage locations, secure hosting and redundant backups help keep data safe. Determine who can access the database with authorizations and control what users can do. 
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Product Ranking

#13

among all
Nonprofit CRM Software

#14

among all
Nonprofit CRM Software

Find out who the leaders are

User Sentiment Summary

Great User Sentiment 722 reviews
Great User Sentiment 6 reviews
87%
of users recommend this product

Neon CRM has a 'great' User Satisfaction Rating of 87% when considering 722 user reviews from 4 recognized software review sites.

84%
of users recommend this product

DonorSnap has a 'great' User Satisfaction Rating of 84% when considering 6 user reviews from 1 recognized software review sites.

4.4 (5)
n/a
4.3 (185)
n/a
4.4 (516)
n/a
4.3 (16)
4.2 (6)

Synopsis of User Ratings and Reviews

Customizable Interface: Neon CRM offers a high degree of flexibility, allowing users to tailor the interface to their specific workflows and preferences. This includes customizing data fields, reports, and dashboards to align with unique organizational needs.
Comprehensive Fundraising Tools: The platform provides a robust suite of features designed to streamline fundraising efforts. This includes online donation processing, event management, grant tracking, and donor communication tools, enabling nonprofits to manage all aspects of their fundraising activities efficiently.
Membership Management: Neon CRM simplifies membership management with features such as automated renewals, member directories, and communication tools. This allows organizations to effectively engage with their members and foster a sense of community.
Reporting and Analytics: The platform offers comprehensive reporting and analytics capabilities, providing valuable insights into fundraising performance, membership trends, and program effectiveness. This data empowers nonprofits to make data-driven decisions and optimize their operations.
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User-Friendly Interface: DonorSnap is lauded for its intuitive design, making it easy for users to navigate and utilize its features, even without extensive technical knowledge.
Tailored Customization: Nonprofits value the ability to customize the platform to align with their unique processes and requirements, ensuring the system adapts to their specific needs.
Strong Customer Support: DonorSnap's customer support team receives consistent praise for their responsiveness and helpfulness, often going the extra mile to resolve user issues effectively.
Budget-Friendly Pricing: DonorSnap is considered affordable, especially for smaller nonprofits, offering a valuable solution without straining their budget.
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Limited Customization: Neon CRM offers some configurability, but users express frustration with the lack of deep customization options, especially for complex workflows or unique data tracking needs. This can lead to workarounds and inefficiencies for nonprofits with specific requirements.
Reporting Challenges: While Neon CRM provides reporting tools, users often find them cumbersome and lacking in flexibility. Generating custom reports or extracting specific data insights can be difficult, hindering data-driven decision-making for nonprofits.
Usability Concerns: The user interface, while generally clean, is sometimes described as unintuitive and clunky, leading to a steeper learning curve for new users. Navigating through different modules and functionalities can feel disjointed, impacting user adoption and efficiency.
Integrations: Although Neon CRM offers some integrations with popular tools, users report limitations and challenges with connecting to their preferred applications or services. This can create data silos and hinder seamless workflows across different platforms.
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Limited Customization: While DonorSnap offers some customization features, some users find them insufficient for their specific needs. For example, there might be limitations in tailoring certain workflows or integrating with industry-specific tools.
Learning Curve for Advanced Features: Although generally user-friendly, utilizing the full potential of DonorSnap, such as complex reporting or automation, may require time and training to master.
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Neon CRM stands out for its robust reporting capabilities, allowing users to generate insightful reports on various fundraising metrics. This feature is particularly valuable for organizations that rely on data-driven decision-making. The software's ability to track donor interactions and giving history provides a comprehensive view of fundraising efforts, enabling organizations to identify trends and optimize strategies. Additionally, Neon CRM's customization options empower users to tailor the platform to their specific needs, ensuring a personalized experience. For instance, users can create custom fields to capture unique data points relevant to their organization. Neon CRM is best suited for small to medium-sized nonprofit organizations seeking a comprehensive fundraising solution. Its user-friendly interface and intuitive design make it accessible to users with varying levels of technical expertise. The software's affordability and scalability further enhance its appeal for growing organizations. While Neon CRM offers a wide range of features, some users have noted that the learning curve can be steep, particularly for those new to donor management systems. Additionally, certain advanced features may require additional configuration or support. Compared to similar products like Salesforce Nonprofit Cloud and Blackbaud Raiser's Edge NXT, Neon CRM offers a more cost-effective solution with a focus on ease of use. However, it may lack some of the advanced customization and integration capabilities of its competitors.

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Is DonorSnap a CRM solution that makes users want to "snap" it up? User reviews from the last year indicate that DonorSnap is a solid CRM option for nonprofits, especially those on a budget. Users rave about its intuitive interface, making it a breeze to navigate. The platform's robust donor management tools, such as tracking donations and generating comprehensive reports, have garnered significant praise. Additionally, the responsive customer support team is a major plus for many users, providing timely and helpful assistance when needed. However, some users have pointed out that the initial setup can be a bit daunting, particularly for those new to CRM systems. The learning curve can be steep for some, requiring more time investment upfront. While DonorSnap excels in core functionality, it may lack some advanced features found in pricier CRM solutions. For instance, some users desire more customization options to tailor the platform to their specific needs. Despite these minor drawbacks, DonorSnap's affordability, user-friendliness, and comprehensive features make it a compelling choice for small to mid-sized nonprofits seeking a practical CRM solution without breaking the bank.

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