Home > Medical Practice Management Software > TheraNest > TheraNest vs DuxWare

TheraNest vs DuxWare

Last Updated: November 18th, 2024

Our analysts compared TheraNest vs DuxWare based on data from our 400+ point analysis of Medical Practice Management Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

TheraNest is a practice management solution for psychologists, counselors, therapists and social workers. It is suitable for solo, medium and group practices, non-profit organizations and educational institutions. It helps users streamline their practice with features like scheduling and calendar, billing workflows that include invoices, payments, statements and unlimited file storage. It provides tools like a client portal, telehealth, practice planners, appointment reminders and credit card processing. It helps practices go paperless and save time. It is HIPAA compliant and secure.

Duxware is a cloud-based software designed to meet the needs of health care providers. It integrates with existing record systems. Patients can book appointments via mobile devices from the patient engagement center. Track inventory items using dashboards.

Billing and revenue modules assist with performing insurance eligibility checks and generating accurate bills. Create and share summary reports with employees to keep them informed. In addition, it offers credentialing functionality to screen employment candidates.

$39 Monthly

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$150 Monthly

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Product Insights

Accept Payments: Accept credit card payments via the client portal. Save cards and have them on file for improved cash flow. Set up easily with no merchant account fee, gateway fee or additional fee with a standard rate for all cards.
Monitor Treatment Plans: Update and monitor treatment plans with objectives and goals. Gives users access to more than 1,000 treatment objectives, goals, progress notes and space to enter their notes.
Manage Client Charts: Manage and store client charts electronically, including information like diagnosis, contact information, client and treatment history. Provides unlimited storage to upload client files like an insurance card, driver’s license and more.
Track Insurance Claims: Track and file insurance claims, use batch submission to submit multiple claims and use the client ledger to keep track of client credits, write-offs and balances.
Outsource Claims: Lets users outsource their claims and maximize reimbursements with claim validation, submission and rejection, denial follow-up and payments reconciliation. Use clearinghouse and software claim scrubbing to ensure claims are error-free.
Reduce Medication Errors: Gives users access to point-of-care modules for physicians, including drug-allergy, contraindication checks, dosing and drug-drug. Lets them review the client’s medication history for up to 12 months.
Integrations: Integrates with Wiley Practice Planners that helps users record their notes within the module.
Templates: Supports templates for initial assessments, discharge summaries, progress notes and treatment plans.
Create Custom Forms: Helps users create custom forms to fit their practice’s needs. Download and print CMS-1500 forms.

Improved Efficiency: Streamline administrative tasks such as appointment scheduling and billing, allowing staff to focus on patient care.
Enhanced Patient Experience: Provide patients with easy access to their medical records and appointment history through a user-friendly portal.
Accurate Billing: Reduce errors in billing and coding, ensuring timely and correct reimbursements from insurance companies.
Regulatory Compliance: Stay up-to-date with the latest healthcare regulations and standards, minimizing the risk of non-compliance penalties.
Data Security: Protect sensitive patient information with robust encryption and security protocols, ensuring HIPAA compliance.
Customizable Reporting: Generate detailed reports tailored to your practice’s needs, aiding in better decision-making and strategic planning.
Resource Optimization: Allocate resources more effectively by tracking staff performance and patient flow, leading to reduced wait times and improved service delivery.
Scalability: Easily scale the software to accommodate the growth of your practice, whether adding new locations or expanding services.
Interoperability: Seamlessly integrate with other healthcare systems and electronic health records (EHR), ensuring smooth data exchange and continuity of care.
Cost Savings: Lower operational costs by automating routine tasks and reducing the need for paper-based processes.
Patient Engagement: Enhance communication with patients through automated reminders, follow-ups, and educational materials, fostering better health outcomes.
Time Management: Free up valuable time for healthcare providers by reducing administrative burdens, allowing more focus on patient care.
Analytics and Insights: Leverage data analytics to gain insights into practice performance, patient demographics, and treatment outcomes, driving continuous improvement.
Training and Support: Benefit from comprehensive training and ongoing support, ensuring your team can effectively utilize the software’s capabilities.
Remote Access: Access the system securely from any location, enabling flexible work arrangements and continuity of operations during emergencies.

Therapy Notes: Create therapy notes like progress notes, treatment plans, initial assessments and more. Lets users co-sign, approve and sign notes. Print or download therapy notes with the users’ logo as a PDF for clients. Supports supervisory review, notifications about notes requiring approval and accepting staff and client signatures from the application.
Billing Tools: Streamlines payments and claims processes to help users get paid faster. Create, email and print superbills and invoices to claims submission with batch statements and invoicing. Charge credit cards to apply and process payments with batch statements. Generate staff billing reports for payroll.
Managed Billing: Get paid faster with claims scrubbing, appointment recording, denial follow-up, insurance remittance tracking and payment posting to client accounts. Provides a dedicated billing specialist to ensure billing success.
E-Prescribe: Maintains data and medication access histories, controlled substance e-prescribing (EPCS), drug legends and medication adherence support. Lets users manage medications, handle refills and write prescriptions.
Scheduling: Create group, individual, multi-staff and telehealth appointments. Filter calendar by staff member, service type and location. Set up recurring appointments.
Client Portal: Syncs client records automatically. Sign, fill out and submit intake forms online. Customize client invitation emails. Access the client portal from any device.
Practice Management: Add as many staff, billers and therapists as needed without any additional charges. Multiple permission levels ensure that staff can only view what they need to see. Brings all the clients, invoices and appointments to one place.
Telehealth: Gives physicians control over video and audio during sessions. Conduct video sessions for up to six participants. Lets clients and physicians share their screens and resources.

Billing: Review and process claims using claim managing tools.
- Eligibility Checker: Automatically verify patients’ insurances before filing claims to help reduce administrative burdens. View eligibility responses sent by clearinghouses and update records to keep everyone on the same page.
- Patient Statements: Create and gather statements using management tools. Export statements into PDFs or other supported file formats for quick access. Filter statements by patients, payers, locations or type of services.
Revenue Cycle Management: Automate menial tasks to help focus on follow-up processes.
- Financial Reporting: Customize reports as per business needs. Export data into Excel or PDFs and evaluate them to streamline budgeting processes.
- Payment Portal: Allow patients to pay securely via internet-enabled devices using credit cards from anywhere, at any time.
- Claim Scrubber: Identify and resolve coding errors in real time. Edit codes according to NCCI, LCD or NCD standards to help generate accurate claims. Create dunning reports to track outstanding claims.
Patient Engagement: Collect qualitative data through surveys and analyze patients’ comments to promote mutual accountability.
- Surveys: Conduct patient surveys and convert responses into charts or graphs to help improve patients’ experiences. View and analyze historical data to develop strategic business plans.
- Appointment Generation: Enable patients to book appointments electronically. Receive notifications about appointment requests and approve or reschedule them as per slot availability. Send email or text confirmations to patients after appointments are booked.
- Recall Manager: Automatically schedule consultation visits when patients’ treatment periods are completed.
Inventory Management: View dashboards to track medications, vaccines and other items. Click the reorder button on the dashboard to restock inventory items quickly. Stay updated about expired medications to avoid putting patients’ health at risk.
Credentialing: Perform background and legitimacy checks of medical professionals to avoid hiring unqualified employees. Allow staff to submit licenses and other relevant documentation to simplify qualification processes.
Cloud-Based: Store data in a HIPPA-compliant, secure cloud environment. Grant document access permissions to authorized users to ensure data confidentiality.
Integrations: Streamline accounting procedures by integrating with QuickBooks. Create a custom EHR interface through API integrations.

Product Ranking

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#110

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Analyst Rating Summary

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User Sentiment Summary

89%

of users recommend this product

TheraNest has a 'great' User Satisfaction Rating of 89% when considering 1634 user reviews from 4 recognized software review sites.

98%

of users recommend this product

DuxWare has a 'excellent' User Satisfaction Rating of 98% when considering 146 user reviews from 2 recognized software review sites.

4.4 (14)

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4.0 (35)

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4.41 (880)

4.86 (73)

4.5 (705)

4.9 (73)

Awards

Synopsis of User Ratings and Reviews

User Friendly: The system is easy-to-use and intuitive, as noted by approximately 85% of users who referred to the system’s usability.

Interface: Nearly 76% of the users who mention its interface find it intuitive and easy to navigate.

Tutorials: Almost 100% of the users who mention its tutorials, articles and webinars find them useful and said they helped them learn how to use the software.

Streamlined Appointment Scheduling: Users praise DuxWare's intuitive calendar interface, which simplifies appointment booking and reduces scheduling conflicts. The system's automated appointment reminders minimize no-shows, optimizing practice efficiency.

Centralized Patient Data Management: DuxWare provides a centralized repository for patient records, including medical history, demographics, and billing information. This streamlines administrative tasks and facilitates efficient information retrieval.

Enhanced Billing and Claims Processing: Users appreciate DuxWare's robust billing features, which automate claims submission, payment posting, and reporting. This accelerates revenue cycles and reduces administrative burdens associated with billing processes.

Functionality: TheraNest offers a robust suite of powerful tools, as reported by 52% of the users who mention the product’s functionality.

Support: Support for the system can be very slow, with most users noting that getting a response from the support team can be very time-consuming, as reported by 51% of users who referred to support.

User Permissions: User permissions are not seamless as the administrator and supervisor were able to view completed and pending tasks for all employees, as said by 100% of the users that talked about user permissions.

Billing: Nearly 66% of the users who referred to the billing feature found it lacking. Also, its credit card charges are high.

Difficult to Use: Users have reported the software is not intuitive and requires extensive training to use effectively.

Poor Customer Support: Users have complained about slow response times and unhelpful support staff.

Limited Features: Some users have found that the software lacks essential features, such as integrated telehealth capabilities.

TheraNest provides an intuitive and user-friendly system for mental health providers. Users are happy with its telehealth feature as it helps them connect with clients virtually, even though it can have glitches sometimes. Most users who mentioned support found it frustrating that they were unable to speak to a customer service executive, and even when they did, the support team was unresponsive. While it offers Excel integration, the process is time-consuming. Credit card processing and billing are complex. Users say that it is not suitable for larger practices. A post-Covid increase in prices has not gone over well with some of its users.

Is DuxWare software truly software you can swear by? Recent user reviews suggest DuxWare is a user-friendly platform that excels in customer support, with one user even comparing the support team to friendly coworkers. Users praise the software's intuitive design, highlighting its ability to navigate quickly and easily between applications. However, some users find the reporting tool lacking and suggest additional training could improve its usability. While DuxWare is generally well-received for its ease of use and helpful customer service, its limitations in reporting functionality may require users to seek workarounds or additional support. Based on user feedback, DuxWare seems best suited for smaller medical practices (11-50 employees) who prioritize user-friendliness and excellent customer support. Practices heavily reliant on robust reporting tools might find DuxWare's current reporting functionality insufficient. However, those who value a smooth user experience and readily available assistance will likely appreciate DuxWare's strengths in these areas.

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FAQ

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