Home > Medical Practice Management Software > simplepractice > simplepractice vs DuxWare

simplepractice vs DuxWare

Last Updated: November 18th, 2024

Our analysts compared simplepractice vs DuxWare based on data from our 400+ point analysis of Medical Practice Management Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

SimplePractice is a solution used by health and wellness professionals to manage their operations and provide efficient care. Physicians can offer consultations over HIPAA-compliant videos while accessing patient history and previous prescriptions. It allows users to access notes, scheduling and billing all in one central place.

Practices rely on it for documentation, charting and claims management. Users can access it from anywhere and at any time, including on their mobile devices.

Duxware is a cloud-based software designed to meet the needs of health care providers. It integrates with existing record systems. Patients can book appointments via mobile devices from the patient engagement center. Track inventory items using dashboards.

Billing and revenue modules assist with performing insurance eligibility checks and generating accurate bills. Create and share summary reports with employees to keep them informed. In addition, it offers credentialing functionality to screen employment candidates.

$29 Monthly

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$150 Monthly

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Product Insights

Streamline Daily Tasks: All tools are easy to integrate, giving users all the capability they need in one connected system. Physicians can quickly switch from one tool to another with one click.
Reduce No-Shows: Send out automated reminders to customers to significantly reduce the number of no-shows. Clients can also schedule their appointments online and sync them to third-party calendars so they don’t forget when their appointment is.
Simplify Diagnosis and Treatment Planning: With a built-in library containing thousands of ICD-10 codes, treatment plans are integratable with progress notes. Users can easily document status exams, assessments and summaries.
Accessibility: Access it virtually anywhere and any time. Physicians can use mobile apps on the go as well as access the solution online 24/7.
Client Engagement: The use of the client portal gives patients more control over their healthcare. Clients can manage appointments, communicate with their physicians and fill out any required paperwork online before a visit.
Improve Organization: With structured notes, specialized templates and reusable forms, all of the organization's documents can be stored securely.
Affordable: It's comparatively cheaper than the average practice management solution, with price options starting at $39 per month.

Improved Efficiency: Streamline administrative tasks such as appointment scheduling and billing, allowing staff to focus on patient care.
Enhanced Patient Experience: Provide patients with easy access to their medical records and appointment history through a user-friendly portal.
Accurate Billing: Reduce errors in billing and coding, ensuring timely and correct reimbursements from insurance companies.
Regulatory Compliance: Stay up-to-date with the latest healthcare regulations and standards, minimizing the risk of non-compliance penalties.
Data Security: Protect sensitive patient information with robust encryption and security protocols, ensuring HIPAA compliance.
Customizable Reporting: Generate detailed reports tailored to your practice’s needs, aiding in better decision-making and strategic planning.
Resource Optimization: Allocate resources more effectively by tracking staff performance and patient flow, leading to reduced wait times and improved service delivery.
Scalability: Easily scale the software to accommodate the growth of your practice, whether adding new locations or expanding services.
Interoperability: Seamlessly integrate with other healthcare systems and electronic health records (EHR), ensuring smooth data exchange and continuity of care.
Cost Savings: Lower operational costs by automating routine tasks and reducing the need for paper-based processes.
Patient Engagement: Enhance communication with patients through automated reminders, follow-ups, and educational materials, fostering better health outcomes.
Time Management: Free up valuable time for healthcare providers by reducing administrative burdens, allowing more focus on patient care.
Analytics and Insights: Leverage data analytics to gain insights into practice performance, patient demographics, and treatment outcomes, driving continuous improvement.
Training and Support: Benefit from comprehensive training and ongoing support, ensuring your team can effectively utilize the software’s capabilities.
Remote Access: Access the system securely from any location, enabling flexible work arrangements and continuity of operations during emergencies.

Client Portal: View billing information, medical history, lab results and more using the designated portal. Clients can schedule appointments, send messages and video chat with their providers online.
Telehealth: Conduct secure online appointments with clients from anywhere, on any device. Clients are given a link to begin a telehealth appointment without requiring an account or password.
Billing: Helps run credit cards quickly and collects payments automatically. Credit cards can be processed using a phone, while cards can be stored with bank-level security.
Scheduling: Schedule appointments, send automated reminders, and sync appointments to Google, iCal, or Outlook calendar with online booking.
Claims Management: File claims faster and more accurately by doing so electronically. Claims can be created, submitted and tracked from one central place.
Mobile Apps: Available on iOS and Android, users can manage appointments, process payments, send client intakes, view client information and more.

Billing: Review and process claims using claim managing tools.
- Eligibility Checker: Automatically verify patients’ insurances before filing claims to help reduce administrative burdens. View eligibility responses sent by clearinghouses and update records to keep everyone on the same page.
- Patient Statements: Create and gather statements using management tools. Export statements into PDFs or other supported file formats for quick access. Filter statements by patients, payers, locations or type of services.
Revenue Cycle Management: Automate menial tasks to help focus on follow-up processes.
- Financial Reporting: Customize reports as per business needs. Export data into Excel or PDFs and evaluate them to streamline budgeting processes.
- Payment Portal: Allow patients to pay securely via internet-enabled devices using credit cards from anywhere, at any time.
- Claim Scrubber: Identify and resolve coding errors in real time. Edit codes according to NCCI, LCD or NCD standards to help generate accurate claims. Create dunning reports to track outstanding claims.
Patient Engagement: Collect qualitative data through surveys and analyze patients’ comments to promote mutual accountability.
- Surveys: Conduct patient surveys and convert responses into charts or graphs to help improve patients’ experiences. View and analyze historical data to develop strategic business plans.
- Appointment Generation: Enable patients to book appointments electronically. Receive notifications about appointment requests and approve or reschedule them as per slot availability. Send email or text confirmations to patients after appointments are booked.
- Recall Manager: Automatically schedule consultation visits when patients’ treatment periods are completed.
Inventory Management: View dashboards to track medications, vaccines and other items. Click the reorder button on the dashboard to restock inventory items quickly. Stay updated about expired medications to avoid putting patients’ health at risk.
Credentialing: Perform background and legitimacy checks of medical professionals to avoid hiring unqualified employees. Allow staff to submit licenses and other relevant documentation to simplify qualification processes.
Cloud-Based: Store data in a HIPPA-compliant, secure cloud environment. Grant document access permissions to authorized users to ensure data confidentiality.
Integrations: Streamline accounting procedures by integrating with QuickBooks. Create a custom EHR interface through API integrations.

Product Ranking

#26

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Medical Practice Management Software

#110

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Medical Practice Management Software

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Analyst Rating Summary

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User Sentiment Summary

92%

of users recommend this product

simplepractice has a 'excellent' User Satisfaction Rating of 92% when considering 5040 user reviews from 4 recognized software review sites.

98%

of users recommend this product

DuxWare has a 'excellent' User Satisfaction Rating of 98% when considering 146 user reviews from 2 recognized software review sites.

4.1 (64)

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4.6 (2553)

4.86 (73)

4.6 (2420)

4.9 (73)

4.7 (3)

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Awards

Synopsis of User Ratings and Reviews

Functionality: Around 97% of users who referred to functionality said it offers a comprehensive set of tools making it a one-stop-shop to manage day-to-day operations.

User-Friendly: All reviewers who mentioned ease of use liked that it provides an intuitive, user-friendly interface making it easy to use and deploy.

Customer Service: More than 82% of reviewers referring to customer support noted that included professional services are responsive and pleasant.

Seamless Billing: All users who specified billing liked that it allows structuring of each individual client's payments with ease.

Streamlined Appointment Scheduling: Users praise DuxWare's intuitive calendar interface, which simplifies appointment booking and reduces scheduling conflicts. The system's automated appointment reminders minimize no-shows, optimizing practice efficiency.

Centralized Patient Data Management: DuxWare provides a centralized repository for patient records, including medical history, demographics, and billing information. This streamlines administrative tasks and facilitates efficient information retrieval.

Enhanced Billing and Claims Processing: Users appreciate DuxWare's robust billing features, which automate claims submission, payment posting, and reporting. This accelerates revenue cycles and reduces administrative burdens associated with billing processes.

Limited Customization: SimplePractice offers limited customization options, making it difficult to tailor the software to specific practice needs.

Glitches and Bugs: Users have reported experiencing frequent glitches and bugs within the software, leading to disruptions in workflow.

Lack of Integration: SimplePractice lacks seamless integration with other essential software, such as electronic health records (EHRs) and billing systems.

Limited Reporting Capabilities: The reporting features in SimplePractice are considered basic and may not provide the necessary insights for practice management.

Customer Support Issues: Users have expressed concerns about the responsiveness and effectiveness of SimplePractice's customer support team.

Difficult to Use: Users have reported the software is not intuitive and requires extensive training to use effectively.

Poor Customer Support: Users have complained about slow response times and unhelpful support staff.

Limited Features: Some users have found that the software lacks essential features, such as integrated telehealth capabilities.

SimplePractice features a user-friendly interface and a complete set of tools for managing day-to-day medical operations. It offers advanced features such as HIPAA-compliant telehealth, a robust customer portal and a wide range of planning and notes options such as Wiley Planners, pre-built templates and a customized form-creation tool. Like many software solutions, there is a learning curve to master the features provided. Customer support is friendly and responsive. Many, however, wished it offered immediate phone support for a more streamlined workflow. Reviewers noted that it offers limited customization and would like the ability to add multiple people to video sessions.

Is DuxWare software truly software you can swear by? Recent user reviews suggest DuxWare is a user-friendly platform that excels in customer support, with one user even comparing the support team to friendly coworkers. Users praise the software's intuitive design, highlighting its ability to navigate quickly and easily between applications. However, some users find the reporting tool lacking and suggest additional training could improve its usability. While DuxWare is generally well-received for its ease of use and helpful customer service, its limitations in reporting functionality may require users to seek workarounds or additional support. Based on user feedback, DuxWare seems best suited for smaller medical practices (11-50 employees) who prioritize user-friendliness and excellent customer support. Practices heavily reliant on robust reporting tools might find DuxWare's current reporting functionality insufficient. However, those who value a smooth user experience and readily available assistance will likely appreciate DuxWare's strengths in these areas.

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FAQ

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