Home > Medical Practice Management Software > MicroMD > MicroMD vs DuxWare

MicroMD vs DuxWare

Last Updated: November 18th, 2024

Our analysts compared MicroMD vs DuxWare based on data from our 400+ point analysis of Medical Practice Management Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

MicroMD provides a suite of solutions designed for medical practices to manage patient charting, communication, the revenue cycle and daily practice operations efficiently. It can be implemented in the cloud or on-premises as an integrated package or standalone modules. ICD-10 enabled, it streamlines patient care and compliance with quick access to patient records, e-prescription, clinical documentation and patient tracking. It keeps clinical data secure with round-the-clock maintenance, monitoring and regular data backups. It also aims to provide a better patient experience with a secure communication portal and several other engagement modules.

It automates day-to-day practice operations such as patient intake and appointment scheduling. It tracks and manages the entire revenue cycle with 5010 format support, claim scrubbing and e-remittance advice. Its dynamic practice reporting generates actionable insights on several clinic aspects. Easy to implement and adopt, it can scale and integrate according to specific practice needs.

Duxware is a cloud-based software designed to meet the needs of health care providers. It integrates with existing record systems. Patients can book appointments via mobile devices from the patient engagement center. Track inventory items using dashboards.

Billing and revenue modules assist with performing insurance eligibility checks and generating accurate bills. Create and share summary reports with employees to keep them informed. In addition, it offers credentialing functionality to screen employment candidates.

$599 Monthly

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$150 Monthly

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Tailored to your specific needs

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Product Insights

Improve Patient Outcomes: Aids in tough clinical decision-making and improves patient safety and diagnostic accuracy through clinical decision support, combined with extensive patient records and patient monitoring tools. Improve health outcomes with device connectivity at the point of care, care continuation tools and medication adherence through e-prescriptions.
Maximize Reimbursement: Increase claim acceptance rates and get paid faster with automated insurance verification, code generation and claims management with code scrubbing modules. Track claims and patient payments and collect patient copayments easily.
Increase Practice Productivity: Streamline patient charting, ordering, result tracking, patient intake and several other common front desk and day-to-day tasks. Optimize provider and staff workflows with smart scheduling and task management. Uncover data-driven insights to improve operational efficiency.
Improve Patient Satisfaction: In addition to facilitating contactless telehealth visits, its patient portal enables patients to conveniently access relevant clinical information and educational guides, self-schedule appointments, make payments, request refills and communicate with the care team. Reduce patient waiting times using smart scheduling and offer affordable medications to patients.
Remain Compliant: Provides all required tools to remain compliant with MIPS and other government regulations, including a patient portal, clinical decision support, education materials, e-prescribing, meaningful use quality measures, in-depth compliance reporting, patient tracking and reminders.
Data-Driven Decisions: Gain data-driven insights and trends to make informed decisions and improve operational, clinical, billing and administrative workflows.
Robust Security: HIPAA compliant, it offers robust security protocols to protect patient data privacy. Leverage role-specific access controls and system audit tracking.
Remote Accessibility: Cloud-based implementation provides 24/7 remote access from any device.
Interoperable: Based on an open-architecture design, all vendor solutions can easily integrate bidirectionally with various systems, devices and services to enhance its capabilities and create an all-inclusive healthcare system. Provides a robust API to support HL7, XML and other protocols.
- Service Interfaces: Integrates with third party interfaces such as leading clearinghouses, payers, labs, hospital systems, vaccination registries, transcription and collection agencies.
- System Integration: Integrations include appointment reminders, data management, enhanced e-prescribing, e-statement generation, speech recognition and more.
- Device Connectivity: Connects with a range of medical devices to automate data input and scanning, including digital cardiopulmonary, resting ECG, vital signs monitoring and more.

Improved Efficiency: Streamline administrative tasks such as appointment scheduling and billing, allowing staff to focus on patient care.
Enhanced Patient Experience: Provide patients with easy access to their medical records and appointment history through a user-friendly portal.
Accurate Billing: Reduce errors in billing and coding, ensuring timely and correct reimbursements from insurance companies.
Regulatory Compliance: Stay up-to-date with the latest healthcare regulations and standards, minimizing the risk of non-compliance penalties.
Data Security: Protect sensitive patient information with robust encryption and security protocols, ensuring HIPAA compliance.
Customizable Reporting: Generate detailed reports tailored to your practice’s needs, aiding in better decision-making and strategic planning.
Resource Optimization: Allocate resources more effectively by tracking staff performance and patient flow, leading to reduced wait times and improved service delivery.
Scalability: Easily scale the software to accommodate the growth of your practice, whether adding new locations or expanding services.
Interoperability: Seamlessly integrate with other healthcare systems and electronic health records (EHR), ensuring smooth data exchange and continuity of care.
Cost Savings: Lower operational costs by automating routine tasks and reducing the need for paper-based processes.
Patient Engagement: Enhance communication with patients through automated reminders, follow-ups, and educational materials, fostering better health outcomes.
Time Management: Free up valuable time for healthcare providers by reducing administrative burdens, allowing more focus on patient care.
Analytics and Insights: Leverage data analytics to gain insights into practice performance, patient demographics, and treatment outcomes, driving continuous improvement.
Training and Support: Benefit from comprehensive training and ongoing support, ensuring your team can effectively utilize the software’s capabilities.
Remote Access: Access the system securely from any location, enabling flexible work arrangements and continuity of operations during emergencies.

Patient Charting: Easily access and utilize comprehensive patient data including allergy and medication history, vital signs, test results and more during patient encounters.
- Customizable Documentation: Simplify patient charting using prebuilt or custom encounter templates, speech and handwriting recognition, health maintenance, screening tools and probable checklists for various specialties. Add notes, clinical scans, X-rays, MRIs and other clinical images to the patient chart to assist at the point of care.
- Patient Monitoring: Quickly display one-click summaries, relevant patient-specific data and “meaningful use” quality measures or visualize patient health status. Create custom treatment plans, track patient progress and recall patients based on health maintenance requirements.
ICD-10 Compliance: Updated to accommodate all-inclusive ICD-10 codes with code mapping, unmapped code identification, code descriptions, enhanced code searching and cross-coding to quickly and easily assign codes.
Clinical Decision Support: Provides intelligent patient-wise filtered data to aid in clinical decision-making and accurate clinical diagnosis.
E-Prescription: Provide or refill e-prescriptions with automated interaction alerts, refill management and automated authorization. Its pharmaceutical network and formulary data enable comparing costs between different pharmacies and drug alternatives before submitting prescriptions to 95% of U.S. pharmacies in real time.
- Controlled Substance Integration: EPCS Gold integration enables e-prescribing of Schedule II-V controlled medication.
Patient Engagement Tools: Provide a secure bilingual patient portal to communicate with patients through messaging, share documents and lab results and enable them to pre-register, self-schedule and process payments.
Telehealth: Offer secure telehealth visits with 256-bit encryption, virtual waiting rooms and remote connectivity from any device.

Billing: Review and process claims using claim managing tools.
- Eligibility Checker: Automatically verify patients’ insurances before filing claims to help reduce administrative burdens. View eligibility responses sent by clearinghouses and update records to keep everyone on the same page.
- Patient Statements: Create and gather statements using management tools. Export statements into PDFs or other supported file formats for quick access. Filter statements by patients, payers, locations or type of services.
Revenue Cycle Management: Automate menial tasks to help focus on follow-up processes.
- Financial Reporting: Customize reports as per business needs. Export data into Excel or PDFs and evaluate them to streamline budgeting processes.
- Payment Portal: Allow patients to pay securely via internet-enabled devices using credit cards from anywhere, at any time.
- Claim Scrubber: Identify and resolve coding errors in real time. Edit codes according to NCCI, LCD or NCD standards to help generate accurate claims. Create dunning reports to track outstanding claims.
Patient Engagement: Collect qualitative data through surveys and analyze patients’ comments to promote mutual accountability.
- Surveys: Conduct patient surveys and convert responses into charts or graphs to help improve patients’ experiences. View and analyze historical data to develop strategic business plans.
- Appointment Generation: Enable patients to book appointments electronically. Receive notifications about appointment requests and approve or reschedule them as per slot availability. Send email or text confirmations to patients after appointments are booked.
- Recall Manager: Automatically schedule consultation visits when patients’ treatment periods are completed.
Inventory Management: View dashboards to track medications, vaccines and other items. Click the reorder button on the dashboard to restock inventory items quickly. Stay updated about expired medications to avoid putting patients’ health at risk.
Credentialing: Perform background and legitimacy checks of medical professionals to avoid hiring unqualified employees. Allow staff to submit licenses and other relevant documentation to simplify qualification processes.
Cloud-Based: Store data in a HIPPA-compliant, secure cloud environment. Grant document access permissions to authorized users to ensure data confidentiality.
Integrations: Streamline accounting procedures by integrating with QuickBooks. Create a custom EHR interface through API integrations.

Product Ranking

#109

among all
Medical Practice Management Software

#110

among all
Medical Practice Management Software

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Analyst Rating Summary

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User Sentiment Summary

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98%

of users recommend this product

DuxWare has a 'excellent' User Satisfaction Rating of 98% when considering 146 user reviews from 2 recognized software review sites.

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4.86 (73)

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4.9 (73)

Awards

Synopsis of User Ratings and Reviews

Configurable: MicroMD adapts to diverse workflows and specialties, accommodating various medical practices.

Unified System: MicroMD seamlessly integrates EMR, practice management, patient portal, and medical billing, streamlining operations from patient registration to billing.

Easy to Use: Many users praise MicroMD's intuitive interface, making it easy to navigate and utilize its features effectively.

Supportive Team: Users generally commend the helpfulness and knowledge of MicroMD's customer support staff.

Streamlined Appointment Scheduling: Users praise DuxWare's intuitive calendar interface, which simplifies appointment booking and reduces scheduling conflicts. The system's automated appointment reminders minimize no-shows, optimizing practice efficiency.

Centralized Patient Data Management: DuxWare provides a centralized repository for patient records, including medical history, demographics, and billing information. This streamlines administrative tasks and facilitates efficient information retrieval.

Enhanced Billing and Claims Processing: Users appreciate DuxWare's robust billing features, which automate claims submission, payment posting, and reporting. This accelerates revenue cycles and reduces administrative burdens associated with billing processes.

Interface Limitations: MicroMD struggles with integrations, lacking the ability to build flat-file transfers. This makes it difficult to streamline reporting and share patient encounters with insurance companies, leading to manual workarounds.

Reporting Challenges: Users frequently describe MicroMD's reporting system as antiquated and cumbersome. It lacks flexibility, making it difficult to generate custom reports or meet specific billing requirements, especially for FQHCs.

Costly for Growing Practices: MicroMD's pricing model is based on the number of users. While this might be manageable for smaller practices, larger clinics with multiple providers could find the cumulative cost prohibitive.

Difficult to Use: Users have reported the software is not intuitive and requires extensive training to use effectively.

Poor Customer Support: Users have complained about slow response times and unhelpful support staff.

Limited Features: Some users have found that the software lacks essential features, such as integrated telehealth capabilities.

How do you micro-manage a mountain of medical paperwork? User reviews from the last year reveal a mixed bag for MicroMD, a comprehensive EMR and practice management solution. While lauded for its robust customization, allowing practices to tailor workflows to their specific needs, like a bespoke suit for a medical office, MicroMD stumbles with its intricate reporting features, often described as clunky and user-unfriendly. This complexity can leave users feeling like they need a medical degree in computer science just to generate a simple report. A significant differentiating factor is its tight integration with labs and medical devices, a feature highly valued for minimizing manual data entry and boosting efficiency, much like a well-oiled medical instrument. However, concerns linger regarding support response times, with some users reporting delays that could potentially disrupt smooth clinic operations. Ultimately, MicroMD, with its strengths and weaknesses, emerges as a good fit for smaller practices willing to navigate its learning curve and prioritize customization and integration over simplistic reporting. Larger institutions, however, might find its intricacies a hurdle too high.

Is DuxWare software truly software you can swear by? Recent user reviews suggest DuxWare is a user-friendly platform that excels in customer support, with one user even comparing the support team to friendly coworkers. Users praise the software's intuitive design, highlighting its ability to navigate quickly and easily between applications. However, some users find the reporting tool lacking and suggest additional training could improve its usability. While DuxWare is generally well-received for its ease of use and helpful customer service, its limitations in reporting functionality may require users to seek workarounds or additional support. Based on user feedback, DuxWare seems best suited for smaller medical practices (11-50 employees) who prioritize user-friendliness and excellent customer support. Practices heavily reliant on robust reporting tools might find DuxWare's current reporting functionality insufficient. However, those who value a smooth user experience and readily available assistance will likely appreciate DuxWare's strengths in these areas.

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FAQ

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