athenaOne vs Power Diary

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Our analysts compared athenaOne vs Power Diary based on data from our 400+ point analysis of Medical Practice Management Software, user reviews and our own crowdsourced data from our free software selection platform.

athenaOne Software Tool

Product Basics

athenahealth is a cloud-based clinical and financial solution for healthcare practices and organizations. It combines software services to alleviate administrative burdens and improve clinical efficiencies. Streamlined physician workflows promote a focus on patient-centric care.

It incorporates engagement tools, such as telehealth services, patient portals and online scheduling to improve patient satisfaction.
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Power Diary is a practice management solution designed for health care practitioners, practices and clinics. Users can manage appointment scheduling, clients, payments, telehealth and electronic health records from any web-based device. Its scalability and functionality allow practitioners to streamline operations and optimize time.

Telehealth security features are HIPAA compliant and no call data is stored. Hundreds of treatment note templates allow users to efficiently upload clinical notes. It integrates with various programs including Google Calendar, Medicare and Xero.
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$550/Provider, Monthly
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$9.50 Monthly
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One Sky Family Medicine
Rocky Hill Pediatrics
Valley Medical Group
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Product Assistance

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24/7 Live Support
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Product Insights

  • Adaptability: Cloud-based deployment allows real-time updates to keep physicians compliant with industry and regulatory changes. Provide remote care in an increasingly digital world using telehealth functionality. 
  • Mobile Accessibility: Access schedules, manage inboxes, send prescriptions and more from anywhere using an iOS mobile app. 
  • Increase Operational Efficiency: Access clinical information from multiple sources instantly, saving time and providing the most accurate treatment. 
  • RCM: Leverage RCM services to reduce time spent on administrative tasks, such as obtaining prior authorizations, rectifying claim errors and managing denials. 
  • Focus on Patients: Improve clinician and staff morale while freeing up more time for patient-centric care by automating busy-work tasks. 
  • Interoperability: Securely exchange medical information across healthcare organizations. Directly connect to labs, imaging centers, pharmacies, public health registries and more to locate patient records and incorporate them in workflows using CommonWell and Carequality integration. 
  • Patient Engagement: Communicate with patients at scale to deliver campaign information and notifications. Patients can exchange messages with physicians, view lab results, request prescription refills and more using mobile devices. Patients can receive automated reminders and notifications regarding appointments, billing and follow-up care. 
  • Online Scheduling: Allow patients to schedule appointments online. Configure functionality to meet practice needs, drive patient satisfaction and limit manual scheduling tasks for front desk staff. 
  • Healthcare Regulations: Automatically monitor changes to federal quality programs so business owners don’t have to. Stay one step ahead of changing healthcare regulations like MACRA and MIPS. 
  • Return on Investment: Increase health organizations’ revenue in the long run. Receive monetary government incentives simply by implementing solutions designed to demonstrate meaningful use for qualified facilities. 
  • Fewer No-Shows: Reduce no-shows and increase daily traffic by providing patients with tools to manage appointments and check in online prior to visits. 
  • Billing/Claims Management: Improves higher first-pass resolution rates by scrubbing insurance claims to detect errors prior to submission. 
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  • Better Privacy: Monitor activity and identify threats in real time with security systems and role-based data access. Enable private mode to hide information compromising a patient’s identity. 
  • Unlimited Scalability: Expand operations from a single clinic or practitioner to multi-clinic with unlimited data storage. 
  • Improves Communication: Access client data, records, notes and flags in one location for a clear flow of information. Link all communication with CRM systems. 
  • Saves Time: Minimize time spent on manual data entry with custom forms and templates. Manage appointments and fill schedule gaps faster with client waitlist. Auto-populate invoice content and assign payments to payees. 
  • Adds Accessibility: Manage appointments and access patient information from any web-based device. Communicate promptly with clients using two-way SMS messaging. 
  • Quick Implementation: Decrease transition time by importing existing data from previous systems formatted and uploaded by data specialists. Access free one-on-one training and ongoing support with additional educational resources. 
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  • Connected Health Network: Physicians can offer better care by leveraging data and insights from over 160,000 providers and 100 million patients. Lets users exchange information with over a quarter of a million points of care, such as specialists, urgent care facilities, labs, pharmacies and more. 
  • Patient Engagement: Optimize the number of patients seen each day with appointment scheduling. Limit the number of no-shows while improving patient satisfaction with automated reminders and online patient check-in. 
  • Patient Portal: Let patients view medical histories, sign documents, pay bills, manage appointments and more using mobile devices. Physicians can communicate with patients through messaging, notes or even video calls. 
  • Authorization Management: Outsource researching requirements and contacting payers for medical authorizations. View authorization statuses directly from in-app clinical workflows. 
  • Care Coordination: Access and share data, track orders, send results and more. Keep sensitive information secure and share data in real time. 
  • Reporting: Access detailed, real-time reports based on other clinics’ activity to help establish benchmarks, recognize patterns and issue more accurate treatment and diagnosis. 
  • Population Health: Physicians can stay connected to vital patient population data with population health tools. Utilize automated outreach services and network-based knowledge from in-house analysis experts. 
  • Interoperability: Connect to more than 26,000 health plans, 12,000 lab and imaging endpoints, 95% of US pharmacies and more than 1,200 external sites. Integrate with CommonWell and Carequality, to gain access to Epic and Cerner sites, along with numerous local, state and national Health Information Exchanges. 
  • Marketplace: Extend capabilities with access to apps in a dedicated marketplace with developer support. 
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  • Calendar Management: Manage appointments and multiple calendars with one click using the universal calendar. Customize weekly or daily views, drag and drop appointments, and utilize colored flags for clarity. Control the availability of practitioners and bookable time slots on the online scheduling portal. 
  • Waitlist Management: View waitlisted clients, practitioners of choice and availability to fill empty slots. 
  • Alerts and Reminders: Automate and customize email and SMS appointment reminders for clients. Adjust settings to differentiate reminders by type of practice, clinic or appointment. 
  • Telehealth: Conduct remote appointments without downloading additional software via camera and microphone-equipped devices. Send secure video links by email or text. 
  • Custom Forms: Develop or modify customizable templates to minimize time spent on treatment notes. Collect client information with digital custom forms. 
  • CRM: Manage client referrals, contacts, payment history and preferences. View past and present appointments, store insurance details and create custom classifications. 
  • Digital Booking: Place a unique booking ID on websites, emails and social media, enabling clients to book appointments online. Set parameters for appointment availability, clinician preferences and cancellation policies. 
  • Reporting: Assess performance metrics with access to 26 reports, ranging from client retention to financial analysis. Export and print reports to view and share. 
  • Security: Turn on two-factor authentication and create user account controls to limit access within the account. Change user security settings and record user activity. Ensure data is compliant with GDPR, HIPAA and PIPEDA requirements. 
  • Payment Management: Collect payments online and flag clients with outstanding balances. Control settings to accept payment upon booking and process credit card payments. 
  • Easy Integration: Minimize time spent double-handling data by integrating with systems like Stripe, Xero, Google Calendar, Mailchimp and Physitrack. 
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Product Ranking

#8

among all
Medical Practice Management Software

#98

among all
Medical Practice Management Software

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Analyst Rating Summary

78
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84
39
87
46
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77
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Dashboard and Reporting
Clinical Management
Patient Payments Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

athenaOne
Power Diary
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Billing And Claims Management Clinical Management Collaboration Dashboard And Reporting Medical Coding Mobile Capabilities Patient Payments Management Patient Schedule Management 84 87 71 88 80 47 65 83 39 46 77 53 0 53 95 83 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Good User Sentiment 953 reviews
Excellent User Sentiment 136 reviews
76%
of users recommend this product

athenaOne has a 'good' User Satisfaction Rating of 76% when considering 953 user reviews from 4 recognized software review sites.

92%
of users recommend this product

Power Diary has a 'excellent' User Satisfaction Rating of 92% when considering 136 user reviews from 1 recognized software review sites.

3.6 (102)
n/a
3.8 (836)
4.59 (136)
5.0 (1)
n/a
3.6 (14)
n/a

Awards

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Power Diary stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Customer Support: Users who struggled with implementation received adequate support, and all users have access to effective support at all times, as noted by almost 90% of reviews.
Functionality: Athena provides medical practices with all of the functionality that they need, as noted by slightly more than 75% of reviews.
User Interface: The user interface is intuitive and easy to use, as noted by 75% of reviews.
System Downtime: Of the users who discussed the solution’s accessibility, 60% noted that they had not experienced any significant system downtime and felt that they were always able to access functionalities when they wanted to.
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Streamlined Workflow: Power Diary helps practices operate more efficiently by centralizing appointment scheduling, client records, billing, and communication tools, reducing the need for multiple software solutions.
Enhanced Client Engagement: Features like online booking, automated appointment reminders, and secure messaging facilitate better communication and engagement with clients, improving satisfaction and retention.
Data-Driven Insights: Power Diary provides comprehensive reporting and analytics tools, enabling practices to track key performance indicators, identify trends, and make informed business decisions.
Customizable and Scalable: The platform can be tailored to meet the specific needs of individual practices and can easily adapt to accommodate growth and evolving requirements.
Security and Compliance: Power Diary prioritizes data security and adheres to industry regulations, ensuring the confidentiality and integrity of sensitive client information.
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Claims: While the claims scrubbing feature was praised by users, nearly 70% of reviewers felt that this feature noted that the language used for claims is difficult to interpret, clearing claims can be challenging and users felt that they did not receive satisfactory support when they reached out for help in regards to this feature.
Cost: Though only mentioned by approximately 10% of reviewers, the high price of the system was a detriment of the platform, as reported by 80% of users who discuss price in their review.
Accuracy: Some reviewers noted that they had difficulty entering or searching for their data within the platform as well as found inconsistencies within their records, as reported by 60% of users who mentioned Athena’s accuracy.
Suggestions: Users can make suggestions about changes they’d like to see within the system on a community forum, however, nearly 70% of reviewers who mention this capability felt that the suggestions of larger companies were unfairly prioritized over the suggestions of everyone else.
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Limited Third-Party Integrations: Power Diary's compatibility with external applications is restricted, potentially hindering seamless workflows for practices reliant on diverse software tools.
Calendar Management Challenges: Users have reported difficulties with appointment scheduling and calendar navigation, impacting efficiency and user experience.
Customer Support Concerns: Some users have expressed dissatisfaction with the responsiveness and effectiveness of Power Diary's customer support, raising concerns about timely issue resolution.
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Athena offers robust functionalities that streamline many daily tasks for care providers. Many users felt that the system offered all of the functionalities they were looking for and felt that the interface was easy to navigate and did not experience system downtime. Users also felt that customer support was able to address most of their concerns at a satisfactory level. However, some users felt that the claims functionality was unsatisfactory and recognized that the system couldn’t make their desired customizations. Users also noticed inaccuracies in their data, but many were unable to determine if this was a result of the system storing information incorrectly or the result of users experiencing difficulty navigating the platform. The high price of this system may be cost prohibitive as this system is best suited for smaller practices that won’t need to provide multiple care providers with access to the system.

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Power Diary appears to be a popular choice among healthcare practitioners seeking a comprehensive practice management solution. Users frequently highlight its intuitive interface and user-friendly design, making it easy to navigate and learn, even for those with limited technical expertise. The platform's robust features, including appointment scheduling, billing, client management, and telehealth capabilities, streamline daily operations and enhance efficiency. Power Diary's telehealth functionality has received particular praise for its seamless integration and ease of use, enabling practitioners to conduct virtual consultations effortlessly. While Power Diary offers a wide range of features, some users note that certain functionalities, such as marketing tools, could be further enhanced. Additionally, the platform's pricing structure, which is based on the number of practitioners, may present a challenge for larger clinics or those with multiple locations. Despite these considerations, Power Diary's strengths in user experience, comprehensive features, and telehealth capabilities make it a compelling option for healthcare professionals seeking to optimize their practice management. Its intuitive design and extensive functionality cater to solo practitioners, small clinics, and those transitioning to telehealth services, empowering them to streamline operations, improve patient care, and achieve greater efficiency.

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Top Alternatives in Medical Practice Management Software


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Intergy

Meditab

NextGen Enterprise

Power Diary

Practice Fusion

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