athenaCollector vs AllegianceMD

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Our analysts compared athenaCollector vs AllegianceMD based on data from our 400+ point analysis of Medical Practice Management Software, user reviews and our own crowdsourced data from our free software selection platform.

athenaCollector Software Tool
AllegianceMD Software Tool

Product Basics

athenaCollector, developed by athenahealth, Inc., is a comprehensive software solution designed for medical practice management. It is particularly well-suited for healthcare providers seeking to streamline their billing processes, enhance revenue cycle management, and improve overall practice efficiency. One of the key benefits of athenaCollector is its ability to reduce administrative burdens, allowing medical professionals to focus more on patient care rather than paperwork. The software is known for its robust features, including claim processing, appointment scheduling, and reporting analytics, which collectively contribute to its popularity among users. When compared to similar products in the market, athenaCollector stands out for its user-friendly interface and the high level of customer support provided by athenahealth. Pricing for athenaCollector typically varies based on the size of the practice and the specific services required, with payment options designed to accommodate different budgetary needs. This flexibility in pricing, coupled with its comprehensive suite of features, makes athenaCollector a competitive choice for medical practice management.

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Allegiance MD is a cloud-based system that offers user-centered design and automation for medical practices. With it, users can be in control of their medical practice with 100% uptime, while focusing on patient care. It is web-based and has responsive customer care. It comes pre-loaded with fully customizable health record templates so that users can focus on writing patient charts.

It captures clinical encounters with patients electronically without changing a user’s workflow. It offers a fully integrated package and uses machine learning algorithms to manage specific diagnoses and periods of care.
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Product Insights

  • Get Paid More, Faster: AthenaCollector helps your organization get paid more quickly by scrubbing claims of any errors before submission. Denied claims can be resubmitted automatically to save time and prevent missing out on reimbursements. 
  • Improve Collections With Less Work: AthenaCollector helps to ensure the full amount of money owed is paid in a timely manner, boasting a 95% first-pass acceptance rate for insurance claims. By automating the billing and payment processes, staff members are required to do less work overall. 
  • Optimize Staff Performance: With more time available to your physicians through the automation of tasks, your healthcare professionals can get back to focusing on what’s most important — the patient. Analytics help provide insights and recognize patterns, making accurate diagnosis and treatment more likely. 
  • Compare Your Performance With Your Peers: By connecting with other AthenaHealth providers, you can compare the performance of your facility with others using the network. This can help lead to greater treatment results. Data analytics are made transparent and much easier to understand by displaying information in graphs, charts and more. 
  • Speed Up Patient Visits: Rather than having to check a patient’s insurance eligibility before each appointment, updates can be made online by the patient themselves. Additionally, a patient can walk out of the building once their appointment is finished with their payment taken out automatically. This gets rid of the time spent settling up once an appointment is finished. Athena’s advanced scheduling tool also helps to keep patient wait times down. 
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  • Clinical Decision Support: It provides rapid information to the practice’s teams so that they can make informed decisions about the patient’s care. It also lets users import the medication history of a patient.  
  • Faster Charting: AllegianceMD uses machine learning algorithms to learn treatment preferences and how you manage diagnoses. This makes for faster and more efficient charting.  
  • Meets Regulatory Requirements: It allows users to electronically report to states with active immunization registries easily. It also helps users comply with MACRA/MIPS and Meaningful Use.  
  • Virtual Appointments: The telemedicine feature lets administrators create appointments virtually for those who are unable to visit the practice in person. This can help reduce no-shows and cancellations. It also uses secure video conferencing to ensure that patient confidentiality isn’t tampered with.  
  • Interactions: It helps prescribers quickly check for drug-to-drug, allergy-to-allergy and drug-disease interactions, thus eliminating dangerous errors.  
  • Formulary Check: AllegianceMD automatically checks if the patient is eligible for insurance. If the patient is not eligible for insurance benefits, it suggests alternatives. This also makes sure that practices get paid for telemedicine visits.  
  • Easy-to-Use Dashboard: Dashboards give users a bird’s eye view of their appointments and it allows them to open a virtual session with a click. Not only that, faxes can be seen from the dashboard. Incoming faxes are converted automatically to an electronic format, letting admins and clinicians store and access them easily.  
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  • Performance Reporting: AthenaCollector allows your health professionals to view detailed, real-time reports with the click of a button. Benchmarks are established based on comparisons with other AthenaHealth customers to help drive better results. 
  • Revenue Cycle Dashboard: Physicians can easily access revenue cycle tasks as well as patient information from a singular, centralized dashboard. The intuitive dashboard lets users quickly bounce around from one task to another without getting lost. 
  • Appointment Scheduling: This allows your organization to optimize the number of appointments, increasing daily traffic. The online scheduling tool helps to eliminate double-scheduling or scheduling conflicts while connecting your physicians with patients. Automatic reminders are also sent out to help prevent no-shows. 
  • Claims Management: AthenaCollector is able to automatically verify a patient’s insurance eligibility prior to their appointment. Its automatically updated rules engine helps catch errors within claims before submitting them, leading to fewer denials and higher first-time acceptance rates. 
  • Patient Check-In: Patients are able to check themselves in online before showing up for their appointments. Any necessary information can be updated prior to the time of an appointment, saving themselves the time spent filling out charts, providing insurance and more. 
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  • Customizable Templates: It has customizable health record templates that help users make charts efficiently and maintain records of patient visits.  
  • Electronic Fax: Offers fax services without any additional charges, eliminating the need for an external fax machine. Admins can associate faxes with their corresponding patient and specific dates. It is easy to send documents within the care team for review.  
  • Toll-Free Number: The software offers a toll free number at no extra charge. The number can be used directly or forwarded to an existing number free of cost.  
  • Electronic Prescription of Controlled Substances (EPCS): It features the ability to prescribe and track controlled substances. It also creates requests which are submitted directly to the pharmacy to avoid any misuse or foul play.  
  • Linked to Pharmacies: Enables your practice to send electronic prescriptions, refill requests and replacement requests for generic replacements to the pharmacy with the click of a button.  
  • Cloud-Based Platform: AllegianceMD operates entirely in the cloud, eliminating the need for on-premise servers and allowing access from any device with internet connectivity.
  • Automated Scheduling: The software offers intelligent scheduling tools that automatically suggest optimal appointment times based on provider availability and patient preferences.
  • Electronic Health Records (EHR): A comprehensive EHR system is integrated, enabling seamless documentation, retrieval, and sharing of patient medical histories.
  • Revenue Cycle Management: AllegianceMD includes tools for managing billing, claims, and collections, streamlining the financial operations of a medical practice.
  • Patient Portal: Patients can access their health information, schedule appointments, and communicate with their healthcare providers through a secure online portal.
  • Telemedicine Capabilities: The platform supports virtual consultations, allowing healthcare providers to conduct appointments remotely via video conferencing.
  • Customizable Templates: Users can tailor clinical documentation templates to fit specific practice needs, enhancing efficiency and accuracy in record-keeping.
  • Integrated e-Prescribing: The software facilitates electronic prescription management, reducing errors and improving medication tracking.
  • Analytics and Reporting: Robust reporting tools provide insights into practice performance, patient demographics, and financial metrics, aiding in strategic decision-making.
  • Compliance and Security: AllegianceMD adheres to industry standards such as HIPAA, ensuring that patient data is protected and privacy is maintained.
  • Multi-Specialty Support: The platform is designed to accommodate a wide range of medical specialties, offering features tailored to diverse clinical workflows.
  • Task Management: Built-in task management features help staff coordinate and track administrative and clinical tasks efficiently.
  • Insurance Verification: Automated insurance eligibility checks streamline the verification process, reducing administrative burden and improving accuracy.
  • Patient Engagement Tools: Features such as automated reminders and satisfaction surveys enhance patient interaction and engagement.
  • Scalability: The software is scalable, making it suitable for small practices as well as larger healthcare organizations with multiple locations.
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Product Ranking

#115

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Medical Practice Management Software

#119

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Medical Practice Management Software

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User Sentiment Summary

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Great User Sentiment 42 reviews
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86%
of users recommend this product

AllegianceMD has a 'great' User Satisfaction Rating of 86% when considering 42 user reviews from 4 recognized software review sites.

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5.0 (1)
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4.27 (24)
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4.3 (16)
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4.5 (1)

Synopsis of User Ratings and Reviews

Streamlined Claim Scrubbing: Users appreciate the ability to submit cleaner claims, reducing denials and rework, which in turn improves revenue cycle efficiency.
Integrated Patient Engagement Tools: Features like appointment reminders and patient portals enhance patient communication and satisfaction, leading to better patient retention and loyalty.
Comprehensive Reporting: Robust reporting capabilities provide insights into practice performance, allowing for data-driven decision-making and practice optimization.
Cloud-Based Accessibility: The cloud-based nature of athenaCollector enables access from anywhere with an internet connection, offering flexibility and convenience for healthcare providers.
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Automated Appointment Scheduling: AllegianceMD's AI-powered search streamlines appointment scheduling, eliminating manual calendar searches and saving time for staff.
Integrated e-Faxing: The software's built-in e-faxing feature, with toll-free, local, and existing number options, simplifies document handling and enhances practice workflow efficiency.
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Customer Support: Users have reported challenges in reaching customer support promptly and receiving timely resolutions to their inquiries.
Software Issues: Some users have encountered technical problems and glitches within the software, leading to disruptions in workflow and potential data inaccuracies.
System Updates: The frequency of system updates has been a concern for some users, as they can sometimes lead to temporary disruptions or require additional training to adapt to new features or changes in functionality.
Cost: The pricing structure and associated costs of athenaCollector have been mentioned as a drawback by some users, particularly for smaller practices or those with budget constraints.
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Customer Support Concerns: Users have reported slow response times and challenges in getting timely assistance from the AllegianceMD customer support team.
Occasional Software Glitches: Some users have experienced occasional software glitches or bugs that disrupt their workflow.
Mobile App Shortcomings: The mobile app experience has received mixed reviews, with some users finding it less user-friendly or feature-rich compared to the desktop version.
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Stepping into the bustling world of medical practice management software, athenaCollector emerges as a prominent contender, but how does it truly fare in the eyes of its users? Let's delve into the experiences shared by those who have navigated the intricacies of this platform. athenaCollector garners praise for its comprehensive suite of features, encompassing electronic health records (EHRs), patient scheduling, billing, and insurance claims processing. Users appreciate the platform's ability to streamline administrative tasks, allowing healthcare providers to dedicate more time to patient care. The user-friendly interface and customization options further contribute to its appeal. However, a recurring concern among users is the cost associated with athenaCollector. Some find the pricing structure to be relatively high compared to alternative solutions. Additionally, while the platform offers customer support, there have been instances where users have expressed dissatisfaction with the responsiveness or effectiveness of the assistance provided. When compared to competitors like SimplePractice, Waystar, and Kareo, athenaCollector distinguishes itself through its robust feature set and integration capabilities. Its ability to handle complex billing processes and manage large volumes of patient data makes it particularly well-suited for larger medical practices or those with specialized needs. Smaller practices or solo practitioners may find more cost-effective options with comparable features among the alternatives available. Ultimately, the suitability of athenaCollector hinges on the specific requirements and priorities of each medical practice. For those seeking a comprehensive and integrated solution with a wide range of features, athenaCollector proves to be a valuable asset, despite its higher price point. However, smaller practices or those with budget constraints may find better value in alternative platforms that offer a more streamlined and affordable approach.

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How allied are you with your current medical practice management software? Users praise AllegianceMD for its user-friendly interface, customizable templates, and robust billing features, which streamline workflows and improve financial outcomes. One user raved about the software's efficiency, stating that their accounts receivable are "almost nothing" and they have "no delinquent accounts." Another user highlighted the positive impact on patient care, stating that AllegianceMD "is really good at helping you do everything to take care of your patients." However, some users reported experiencing glitches, particularly after updates, and occasional slow loading times. A significant concern raised by one user involved a billing dispute, where they were charged despite expressing dissatisfaction with the product within the first month of use. Despite some drawbacks, AllegianceMD is generally well-regarded for its comprehensive features, ease of use, and excellent customer support, with many users highlighting the quick response times and helpfulness of the support team. The software's intuitive design and customizable templates make it easy for healthcare providers to adapt to their specific needs and preferences. The robust billing features, including electronic prescriptions and claims tracking, streamline financial processes and reduce administrative burden. Overall, AllegianceMD appears to be a suitable choice for small to midsize practices seeking a comprehensive and user-friendly solution to manage their practice and enhance patient care. However, potential users should be aware of the reported glitches and consider their comfort level with the billing policies before committing to the software.

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