Sugar Market vs Zoho Marketing Automation

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Our analysts compared Sugar Market vs Zoho Marketing Automation based on data from our 400+ point analysis of Marketing Automation Software, user reviews and our own crowdsourced data from our free software selection platform.

Sugar Market Software Tool

Product Basics

Sugar Market, formerly Salesfusion, is an enterprise-grade platform that enables companies to automate their marketing efforts. Based on the cloud, it’s suitable for small to medium-sized businesses. Features include email marketing, advanced automation, campaign builders, reporting, social media management, AdWord management, lead scoring and nurturing, analytics, and resource management.

Unlimited custom fields provide options for advanced segmentation and personalization, allowing marketers to deliver the right message to the right person at the right time. It helps set up multi-step nurture campaigns and measure success with BI-grade analytics and reporting.
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Zoho Marketing Automation is a comprehensive solution that creates a visual dashboard for tracking data. It automates workflow processes, tracks conversions and helps visitors navigate the website.

Generate engagement with surveys and webinars, and simplify social media, email and mobile campaigns. Explore and compare data with accessible analytics and provide integrated assistance to customers and staff.
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$1,000 Monthly
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Tailored to your specific needs
$14 Monthly
Get a free price quote
Tailored to your specific needs
Small
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Windows
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Android
Chromebook
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Cloud
On-Premise
Mobile
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Cataracte
EMA
Strongwell
WFG NTIC
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Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Live Online
Videos
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Email
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FAQ
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Knowledge Base
24/7 Live Support
Email
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24/7 Live Support

Product Insights

  • Easier-to-Discover Website: Understand website search ranking based on critical factors using a built-in SEO audit tool. Compare rankings to competitors and generate an actionable checklist of recommendations. 
  • Reduced Coding Headaches: Create marketing campaigns without coding with drag-and-drop features, prebuilt templates and building tools. 
  • Easy Landing Pages and Forms Creation: Create custom landing pages, microsites and forms using preset templates, a drag-and-drop builder or a code-your-own approach. Use tools that incorporate industry best practices like responsive design for mobile experiences and GDPR-compliant options. 
  • Nurtured Leads: Set up automated emails with a nurture campaign builder. Serve relevant content based on different rules like demographic information, web activity, lead score and more throughout the buyer’s journey. 
  • Visual Results: Leverage the powerful analytics suite available with every license. Generate custom dashboards and other templates for sharing and repurposing. Marketers of any level can use the tool, which complements targeted messaging features. 
  • Tracked Buyer’s Journeys: Track prospect engagement across channels and record it in a buyer journey view to provide actionable intelligence. Capture prospects’ digital engagement to the fullest by uploading their details to the contact database. 
  • Enhanced Customer Reach: Create mobile-responsive emails and templates using an HTML coding environment. Ensure emails get delivered to inboxes with single or multi-variant A/B testing and built-in spam diagnostics capabilities. 
  • Optimized Marketing Campaigns: Customize communication and email campaigns for prospects through marketing tools. Plan virtual events, promote on social media, track budget and measure campaign performance with post-event surveys. 
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  • Lead Scoring and Tracking: Assign scores and segment leads based on actions they take. Use prebuilt scoring models or user-defined scoring rules to include firmographic and demographic information, purchase details, intent and more. Track interactions through various touch points, including emails, texts, calls and website visits. 
  • Email Marketing: Personalize and design emails with handy templates. Set up automated communication for upcoming events and activities and schedule bulk emailing. Manage unsubscribe requests, spam, bounced emails and email deliverability to ensure emails reach inboxes successfully. 
  • Online Marketing: Customize landing pages and lead capture forms to maximize conversion rates. Deliver mobile-optimized communication and test alternate versions of emails and landing pages to see what works best. Improve page performance by optimizing SEO and tracking keywords and search rankings. 
  • Campaign Management: Create, manage and track event attendees, both online and offline. Sync campaign data with a CRM, deploy automated event nurture campaigns and manage multi-session events. Promote via social networks, online ads, virtual events and landing pages and analyze the impact on ROI.
    • Personalize invites, set up registration and reminders and follow up post-event. 
    • Track and manage the budget for all aspects of marketing campaigns. 
  • Native CRM Integrations: Integrate with many popular CRMs, including Sugar Sell, Salesforce, Microsoft Dynamics 365, Infor CRM, Sage and Oracle NetSuite to support real-time syncs and custom fields. Align sales and marketing to get visibility into lead information and activities.
  • Dashboards and Reporting: Interactive dashboards enable data sourcing from various marketing initiatives. Build visually dynamic charts with filters to refine and create new views.
    • Get detailed reports to assess email, landing page, revenue and team performance.
    • Monitor where leads are in the pipeline, track how the company ranks for certain keywords and compare performance against competitors. 
  • Social Tracking: Manage multiple social profiles in one place, schedule and share social posts, and measure results.
    • Track prospect interactions, likes, comments, retweets, who’s sharing the company’s content and how much.
    • Enhance social media advertising, engage the audience through polls and assess employees’ social performance through the employee leaderboard. 
  • Surveys: Create custom survey questions in check box, list, slider or rating formats. Embed surveys within forms or landing pages to capture insights and track results.
  • Ad Campaigns: Integrate with Google Ads to manage and run paid search ad campaigns. Get simplified account setups, ad creations, automated optimizations, bidding and performance reporting. Monitor and adjust bids for optimal conversion rates with an AI-powered bidding algorithm.
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  • Lead Management: Gain insight into lead management with profitable lead identification, lead stage tracking and performance analytics. Oversee interactive media campaigns, build landing sites and integrate third-party programs. 
  • Web Behavior: Track website visitor interaction and gain awareness of product perception. Connect with clients by sending them unique customized content. 
  • Campaign Planner and ROI: Find the optimum route to complete full-cycle lead execution and cost management goals. Create promotions with exclusive budgets and objectives to monitor returns. 
  • Multi-Channel Management: Understand what type of content generates potential customers. Discover what social platforms users interact with most, create mobile and email campaigns, and plan promotions across various channels. 
  • Engagement Tracking: Visualize productivity and improve quick decision-making. Save time with workflow templates, and oversee the progression of leads through in-depth reports. 
  • Analytics: Comprehend complex behavioral and attribution statistics with visual data maps and KPIs. Optimize time and enhance visibility using website traffic reports, application preference data and descriptive context. 
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Product Ranking

#26

among all
Marketing Automation Software

#514

among all
Marketing Automation Software

Find out who the leaders are

Analyst Rating Summary

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88
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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Sugar Market
Zoho Marketing Automation
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AI-Based Capabilities Campaign Management Compliance And Data Security Dashboard And Reporting Email Campaign Management Lead Generation Lead Management Lead Nurturing Mobile Capabilities Platform Capabilities Social Media Campaign Management Text Campaign Management 43 90 100 94 95 93 90 100 79 87 88 71 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

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User Sentiment Summary

Good User Sentiment 212 reviews
Great User Sentiment 721 reviews
79%
of users recommend this product

Sugar Market has a 'good' User Satisfaction Rating of 79% when considering 212 user reviews from 4 recognized software review sites.

88%
of users recommend this product

Zoho Marketing Automation has a 'great' User Satisfaction Rating of 88% when considering 721 user reviews from 3 recognized software review sites.

4.2 (129)
3.8 (23)
4.1 (61)
5.0 (1)
4.8 (4)
4.4 (697)
1.5 (18)
n/a

Awards

No awards.

SelectHub research analysts have evaluated Zoho Marketing Automation and concluded it earns best-in-class honors for Compliance and Data Security.

Compliance and Data Security Award

Synopsis of User Ratings and Reviews

Email Builder: Every user who reviewed this feature found the platform's email management capabilities, email builder and landing page builder useful.
Data Visualization: The platform gives complete and easily comprehendible data views, according to 75% of reviewers who mentioned this aspect.
Automation Capabilities: Regarding this feature, 100% of users find it useful for workflow and marketing automation.
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Lead Nurturing: Zoho Campaigns helps businesses build relationships with potential customers by sending targeted email sequences based on their behavior and interests. This can help move leads through the sales funnel more effectively.
Social Media Management: Zoho Social allows users to manage multiple social media accounts from one platform, schedule posts, track analytics, and engage with followers. This can save businesses time and effort while helping them improve their social media presence.
Customer Relationship Management (CRM) Integration: Zoho Marketing Automation integrates with Zoho CRM, providing a complete view of customer interactions and enabling businesses to personalize their marketing efforts. This integration can help businesses improve customer satisfaction and loyalty.
Marketing ROI Measurement: Zoho Marketing Automation provides detailed analytics and reporting, allowing businesses to track the performance of their marketing campaigns and measure their return on investment (ROI). This information can help businesses make data-driven decisions about their marketing strategies.
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Training: The software requires training and can be difficult to use, according to 63% of users who reviewed this feature.
Non-friendly user interface: According to 75% of users who discussed this aspect, the solution isn’t intuitive or user-friendly.
Too many features: Every user who mentioned this element said additional features are unnecessary and make navigation difficult.
Expensive: The software is on the costlier side, according to every user who reviewed the price.
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Learning Curve: Zoho Marketing Automation can be challenging to learn due to its extensive features and complex interface, especially for those new to marketing automation or the Zoho ecosystem. The learning process may require a significant time investment and potentially additional training resources.
Customization Limitations: While Zoho Marketing Automation offers customization options, some users find them to be restrictive for more complex or unique workflows. This can lead to workarounds or compromises in achieving desired automation processes.
Integrations: Although Zoho Marketing Automation integrates with various third-party applications, the depth and functionality of these integrations can vary. Users may encounter limitations or require additional tools to achieve seamless data synchronization and workflow automation across different platforms.
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Sugar Market is an enterprise-grade marketing platform with good automation capabilities. Its email builder helps in email management and template creation. Many users find data visualization and landing page capabilities to be helpful. There are mixed reviews for support and integrations. While some find them adequate, others say they need an update.Most users report the interface isn’t intuitive or easy to navigate. Having too many features complicates it further and can make it difficult to find certain workflows. Many reviewers find the software a bit pricey and say it requires training and includes a learning curve. Overall, it’s a robust solution that helps enterprise companies with technical expertise meet their marketing needs.

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Zoho Marketing Automation has carved out a niche for itself in the crowded marketing automation landscape, attracting businesses of all sizes with its blend of affordability, user-friendliness, and a comprehensive suite of features. Users frequently highlight its intuitive interface and straightforward setup process, making it a suitable option for those new to marketing automation or seeking a hassle-free solution. The platform's pricing structure is another key advantage, offering competitive rates compared to industry giants like HubSpot or Marketo, making it an attractive choice for budget-conscious businesses. Zoho Marketing Automation's feature set covers a wide spectrum of marketing needs, including email marketing, social media management, lead generation tools, and detailed analytics. This breadth of functionality allows businesses to manage various marketing activities within a single platform, streamlining their workflows and enhancing efficiency. The platform's ability to personalize content and automate customer journeys based on behavior further empowers businesses to deliver targeted and relevant experiences, fostering stronger customer relationships and driving conversions. However, some users note that Zoho Marketing Automation's advanced features may require a steeper learning curve compared to its basic functionalities. Additionally, while the platform integrates with various third-party applications, some users express a desire for more native integrations to enhance its overall connectivity. Zoho Marketing Automation emerges as an ideal solution for small to medium-sized businesses (SMBs) seeking a cost-effective and user-friendly platform to manage their marketing efforts. Its comprehensive feature set caters to a wide range of marketing needs, while its ease of use makes it accessible to users with varying levels of technical expertise. However, larger enterprises with complex marketing requirements or those seeking highly advanced automation capabilities may find that Zoho Marketing Automation's feature set falls short of their needs. It's important to note that the marketing automation landscape is constantly evolving, so it's recommended to check for the latest information and updates on features and capabilities.

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