Omnisend vs Zoho Marketing Automation

Last Updated:

Our analysts compared Omnisend vs Zoho Marketing Automation based on data from our 400+ point analysis of Marketing Automation Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Omnisend is a comprehensive marketing automation software designed primarily for e-commerce businesses looking to streamline their marketing efforts. It's particularly well-suited for small to medium-sized online stores seeking to enhance their customer engagement and retention through personalized communication. One of the key benefits of Omnisend is its ability to automate various aspects of marketing, from email campaigns to SMS and social media messages, allowing businesses to reach their customers across multiple channels seamlessly. Users appreciate its user-friendly interface and the depth of customization options available, enabling them to tailor their marketing messages precisely. Compared to similar products in the market, Omnisend stands out for its focus on e-commerce integration, offering detailed insights into customer behavior and the effectiveness of marketing strategies. Pricing for Omnisend varies based on the scale of usage, with options ranging from a basic free plan to more advanced plans billed monthly, making it accessible for businesses at different stages of growth.
read more...
Zoho Marketing Automation is a comprehensive solution that creates a visual dashboard for tracking data. It automates workflow processes, tracks conversions and helps visitors navigate the website.

Generate engagement with surveys and webinars, and simplify social media, email and mobile campaigns. Explore and compare data with accessible analytics and provide integrated assistance to customers and staff.
read more...
$16 Monthly, Freemium
Get a free price quote
Tailored to your specific needs
$14 Monthly
Get a free price quote
Tailored to your specific needs
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Free Version: Omnisend provides email campaigns, signup forms and reports in the free version. It enables sending promotional email campaigns to customers or to specific segments. It also provides a campaign booster to improve open and click rates. 
  • Click Map: A variable click map, which functions like a heat map, gives insights into where customers are on a page and what products they’re viewing. 
  • Customer Feedback Tools: Companies can determine customer sentiment by gathering post-sale customer feedback. The software accomplishes this with one-click and quick feedback responses, automated emails and more. 
  • SMS Messages: Marketing teams can expand their reach through integrated SMS automation, which works in tandem with email automation. The system supports all country codes for sending messages to international customers. 
  • Email Marketing Report: Omnisend’s actionable email marketing reports enable tracking the performance of automation workflows, email campaigns and signup forms. Users can compare performance metrics daily, weekly or monthly to see the campaigns that generated the highest sales, and the content or products that received the highest click-through rates and bounce rates. 
  • Streamlined Processes: Users can reduce manual tasks via prebuilt marketing automation workflows that are based on e-commerce best practices. It also offers smart triggers and automated communication. 
  • Customer Loyalty: The software can send customers follow-up messages and cross-selling offers. It also facilitates reactivating inactive customers. 
  • Real-Time Updates for Customers: The system ensures customers are kept updated through updates on order confirmation, shipping confirmation and order follow ups. It also has abandoned cart recovery. All these capabilities are offered through WhatsApp mobile messaging engagement. 
read more...
we're gathering data
  • A/B Testing: This feature helps users optimize their marketing efforts by sending out two subject lines or two different sender names to a small percentage of recipients to see which one worked best. The one with the highest click-through rate then gets sent automatically to the rest of the recipients. 
  • Campaign Booster: This feature helps optimize engagement rates by letting users resend a campaign with a new subject line to contacts who are likely to buy but didn’t open the first email. 
  • Email Template: Several types of templates simplify the process of customizing email campaigns. 
  • Abandoned Cart: The software tracks visitors who abandoned their carts so users can send follow-up emails to win them back and boost revenue. It does this by showing abandoned carts at multiple stages — after shoppers have entered their email address or directly from cookies in their browser. 
  • Content Editor: A product picker feature lets users create newsletters and allows them to have a unique discount code for every customer. It can also add automatic product recommendations. 
  • Audience Segmentation: Marketers can be sure to reach subscribers with relevant content with this feature. A variety of criteria are available to build segments, such as customers who placed orders and contacts who opened and clicked on campaigns. Users can also target subscribers based on their demographic data or where they signed up. 
  • Powerful Integrations: One-click integrations are available with major e-commerce apps like Shopify, ShopifyPlus and WooCommerce. It can also connect with Zapier and Magento. It supports custom integrations via API. 
  • Push Notifications: Users can optimize interactions with leads and customers by adding push notifications to automated flows and campaigns. They can use notifications to announce flash promotions, confirm orders and more. 
  • Forms: A signup box widget displays at the bottom of web pages, so it’s available to click while visitors browse without being a distraction. The software also provides a game-based sign-up form to collect subscribers by offering them a chance to win a prize, discount or anything else by entering their email address and spinning the wheel. 
read more...
  • Lead Management: Gain insight into lead management with profitable lead identification, lead stage tracking and performance analytics. Oversee interactive media campaigns, build landing sites and integrate third-party programs. 
  • Web Behavior: Track website visitor interaction and gain awareness of product perception. Connect with clients by sending them unique customized content. 
  • Campaign Planner and ROI: Find the optimum route to complete full-cycle lead execution and cost management goals. Create promotions with exclusive budgets and objectives to monitor returns. 
  • Multi-Channel Management: Understand what type of content generates potential customers. Discover what social platforms users interact with most, create mobile and email campaigns, and plan promotions across various channels. 
  • Engagement Tracking: Visualize productivity and improve quick decision-making. Save time with workflow templates, and oversee the progression of leads through in-depth reports. 
  • Analytics: Comprehend complex behavioral and attribution statistics with visual data maps and KPIs. Optimize time and enhance visibility using website traffic reports, application preference data and descriptive context. 
read more...

Product Ranking

#97

among all
Marketing Automation Software

#514

among all
Marketing Automation Software

Find out who the leaders are

Analyst Rating Summary

83
88
21
43
76
90
81
100
Show More Show More
Lead Nurturing
Platform Capabilities
Social Media Campaign Management
Email Campaign Management
Text Campaign Management
Compliance and Data Security
Lead Nurturing
Email Campaign Management
Dashboard and Reporting
Lead Generation

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Omnisend
Zoho Marketing Automation
+ Add Product + Add Product
AI-Based Capabilities Campaign Management Compliance And Data Security Dashboard And Reporting Email Campaign Management Lead Generation Lead Management Lead Nurturing Mobile Capabilities Platform Capabilities Social Media Campaign Management Text Campaign Management 21 76 81 74 97 88 89 100 52 100 100 93 43 90 100 94 95 93 90 100 79 87 88 71 0 25 50 75 100
14%
0%
86%
43%
0%
57%
67%
0%
33%
87%
7%
6%
83%
0%
17%
100%
0%
0%
73%
0%
27%
91%
0%
9%
95%
0%
5%
90%
5%
5%
79%
0%
21%
93%
0%
7%
90%
0%
10%
90%
0%
10%
100%
0%
0%
100%
0%
0%
50%
0%
50%
80%
0%
20%
100%
0%
0%
82%
9%
9%
100%
0%
0%
88%
0%
12%
86%
0%
14%
71%
0%
29%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

50%
0%
50%
88%
0%
12%

User Sentiment Summary

Excellent User Sentiment 1122 reviews
Great User Sentiment 721 reviews
94%
of users recommend this product

Omnisend has a 'excellent' User Satisfaction Rating of 94% when considering 1122 user reviews from 2 recognized software review sites.

88%
of users recommend this product

Zoho Marketing Automation has a 'great' User Satisfaction Rating of 88% when considering 721 user reviews from 3 recognized software review sites.

n/a
3.8 (23)
4.74 (560)
n/a
4.7 (562)
5.0 (1)
n/a
4.4 (697)

Awards

SelectHub research analysts have evaluated Omnisend and concluded it earns best-in-class honors for Platform Capabilities and Social Media Campaign Management. Omnisend stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award
Platform Capabilities Award
Social Media Campaign Management Award

SelectHub research analysts have evaluated Zoho Marketing Automation and concluded it earns best-in-class honors for Compliance and Data Security.

Compliance and Data Security Award

Synopsis of User Ratings and Reviews

Easy-to-use Interface: Users appreciate the platform's intuitive design and user-friendly interface, making it easy to navigate and manage marketing campaigns effectively.
Comprehensive Feature Set: Omnisend offers a wide range of features, including email marketing, SMS marketing, automation workflows, and more, providing businesses with the tools they need to create and execute successful marketing strategies.
Effective Automation Capabilities: The platform's automation features enable businesses to automate repetitive tasks, such as sending welcome emails, abandoned cart reminders, and post-purchase follow-ups, saving time and improving efficiency.
Personalization Options: Omnisend allows businesses to personalize their marketing messages based on customer data, such as purchase history, browsing behavior, and demographics, leading to more targeted and effective campaigns.
Strong Reporting and Analytics: The platform provides detailed reporting and analytics, giving businesses insights into the performance of their campaigns and enabling them to make data-driven decisions.
Show more
Lead Nurturing: Zoho Campaigns helps businesses build relationships with potential customers by sending targeted email sequences based on their behavior and interests. This can help move leads through the sales funnel more effectively.
Social Media Management: Zoho Social allows users to manage multiple social media accounts from one platform, schedule posts, track analytics, and engage with followers. This can save businesses time and effort while helping them improve their social media presence.
Customer Relationship Management (CRM) Integration: Zoho Marketing Automation integrates with Zoho CRM, providing a complete view of customer interactions and enabling businesses to personalize their marketing efforts. This integration can help businesses improve customer satisfaction and loyalty.
Marketing ROI Measurement: Zoho Marketing Automation provides detailed analytics and reporting, allowing businesses to track the performance of their marketing campaigns and measure their return on investment (ROI). This information can help businesses make data-driven decisions about their marketing strategies.
Show more
Limited Segmentation Capabilities: Users have expressed frustration with Omnisend's segmentation limitations, particularly when trying to target specific customer groups based on purchase history or engagement levels. This can hinder the ability to create highly personalized campaigns.
Email Deliverability Issues: Some users have reported challenges with email deliverability, with messages occasionally landing in spam folders or experiencing delays. This can impact campaign performance and overall reach.
Reporting and Analytics: While Omnisend offers reporting features, some users find them to be less comprehensive than those provided by other marketing automation platforms. This can make it difficult to gain deep insights into campaign performance and customer behavior.
Show more
Learning Curve: Zoho Marketing Automation can be challenging to learn due to its extensive features and complex interface, especially for those new to marketing automation or the Zoho ecosystem. The learning process may require a significant time investment and potentially additional training resources.
Customization Limitations: While Zoho Marketing Automation offers customization options, some users find them to be restrictive for more complex or unique workflows. This can lead to workarounds or compromises in achieving desired automation processes.
Integrations: Although Zoho Marketing Automation integrates with various third-party applications, the depth and functionality of these integrations can vary. Users may encounter limitations or require additional tools to achieve seamless data synchronization and workflow automation across different platforms.
Show more

Omnisend has been making waves in the e-commerce world, but is it all smooth sailing? Let's dive into what users have been saying about this marketing automation platform over the past year. Users consistently highlight Omnisend's user-friendly interface as a major strength. The drag-and-drop email editor and intuitive campaign builder make it simple for even those with limited technical expertise to create professional-looking campaigns. This ease of use is a significant advantage over more complex platforms that require extensive training or coding knowledge. Another standout feature is Omnisend's robust automation capabilities. Users appreciate the ability to set up automated workflows triggered by specific customer actions, such as abandoned carts or purchase history. This allows businesses to send targeted and timely messages, leading to increased engagement and sales. Omnisend's multi-channel approach, which includes email, SMS, and push notifications, is also a key differentiator. Users find this particularly valuable for reaching customers on their preferred channels and creating a more cohesive brand experience. While Omnisend receives overwhelmingly positive feedback, some users note that the platform's pricing can be a barrier for smaller businesses or those just starting. Additionally, while Omnisend offers a wide range of features, some users express a desire for even more advanced segmentation and personalization options. Overall, Omnisend appears to be an ideal fit for established, growth-focused e-commerce businesses with sizable contact lists. Its user-friendly interface, powerful automation features, and multi-channel capabilities make it a valuable tool for driving sales and building customer loyalty. However, businesses should carefully consider their budget and specific needs before committing to Omnisend or any marketing automation platform. The marketing technology landscape is constantly evolving, so it's always a good idea to research and compare different options to find the best fit for your business.

Show more

Zoho Marketing Automation has carved out a niche for itself in the crowded marketing automation landscape, attracting businesses of all sizes with its blend of affordability, user-friendliness, and a comprehensive suite of features. Users frequently highlight its intuitive interface and straightforward setup process, making it a suitable option for those new to marketing automation or seeking a hassle-free solution. The platform's pricing structure is another key advantage, offering competitive rates compared to industry giants like HubSpot or Marketo, making it an attractive choice for budget-conscious businesses. Zoho Marketing Automation's feature set covers a wide spectrum of marketing needs, including email marketing, social media management, lead generation tools, and detailed analytics. This breadth of functionality allows businesses to manage various marketing activities within a single platform, streamlining their workflows and enhancing efficiency. The platform's ability to personalize content and automate customer journeys based on behavior further empowers businesses to deliver targeted and relevant experiences, fostering stronger customer relationships and driving conversions. However, some users note that Zoho Marketing Automation's advanced features may require a steeper learning curve compared to its basic functionalities. Additionally, while the platform integrates with various third-party applications, some users express a desire for more native integrations to enhance its overall connectivity. Zoho Marketing Automation emerges as an ideal solution for small to medium-sized businesses (SMBs) seeking a cost-effective and user-friendly platform to manage their marketing efforts. Its comprehensive feature set caters to a wide range of marketing needs, while its ease of use makes it accessible to users with varying levels of technical expertise. However, larger enterprises with complex marketing requirements or those seeking highly advanced automation capabilities may find that Zoho Marketing Automation's feature set falls short of their needs. It's important to note that the marketing automation landscape is constantly evolving, so it's recommended to check for the latest information and updates on features and capabilities.

Show more

Screenshots

Top Alternatives in Marketing Automation Software


ActiveCampaign

AWeber

Brevo

Constant Contact

Eloqua

GetResponse

HubSpot

Keap

Klaviyo

Mailchimp

Marketing Cloud Account Engagement

Marketo

Ortto

Sendinblue

SharpSpring

Zoho Marketing Automation

Related Categories

Head-to-Head Comparison

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
Table settings