iContact vs Adobe Campaign

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Our analysts compared iContact vs Adobe Campaign based on data from our 400+ point analysis of Marketing Automation Software, user reviews and our own crowdsourced data from our free software selection platform.

iContact Software Tool
Adobe Campaign Software Tool

Product Basics

iContact is an email automation and marketing tool geared towards small and medium-sized businesses running Windows, MacOS and Linux. It offers several standard features, with a distinct focus on email features and easy-to-use technology. These include templates, a drag-and-drop editor, automation, A/B testing, list segmentation and campaigns.

It also comes bundled with a handful of additional features to support marketing and sales activities, such as reporting, landing pages, sign-up forms and a free email lookbook.
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Adobe Campaign is a comprehensive marketing automation platform designed for businesses seeking sophisticated customer engagement solutions. It enables organizations to manage multi-channel campaigns, automate workflows, and gain insights into customer behavior.

Adobe Campaign excels in enterprise-level deployments, catering to large businesses with complex marketing needs. It offers robust capabilities for segmentation, personalization, and cross-channel campaign orchestration. Key benefits include improved customer engagement, increased campaign ROI, and enhanced marketing efficiency.

Pricing for Adobe Campaign is customized based on business size and usage requirements. It follows a subscription-based model with flexible payment options. When compared to other marketing automation platforms, Adobe Campaign stands out with its advanced features, scalability, and integration with Adobe's broader marketing suite.

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$8.50 Monthly
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Tailored to your specific needs
$1,000 Monthly
Get a free price quote
Tailored to your specific needs
Small 
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Automate Funnels: Streamline all levels of the marketing funnel, taking the work of a whole marketing team and automating it. 
  • Manage Subscribers: Easily access and manage contacts list, facilitating healthy relationships with the right leads. 
  • Boost Sales: Nurture leads and pass them along to sales with included CRM integrations. 
  • Unlimited Users: Onboard unlimited new users at no additional cost. 
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  • Improve Customer Relations: The product allows you to send segmented, personalized emails that are based on customer interests. Personalizing your marketing efforts can create stronger customer relationships. 
  • Generate a High ROI: Marketing automation tools can aid professionals in a number of tasks. They can create and nurture leads to close without any user intervention. 
  • Write Better Emails: Email marketing is still an effective method of reaching customers, and Adobe Campaign can help you build contextual emails that account for a customer’s needs and wants. 
  • Automate Campaigns  With a set-it-and-forget-it approach, automation products like Adobe Campaign make it simple to build out effective campaigns and then watch them grow. 
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  • Email Builder: A no-code interface is included, making it easy to build effective emails without any programming experience. 
  • Automatic Email: Running without user intervention, it can accurately deliver emails on time. 
  • Scalable Templates: Built to be delivered efficiently, effectively and to display correctly on mobile or desktop platforms. 
  • Time-Based Campaigns: Create and map out time-based campaigns in a short amount of time by utilizing multiple email templates and building platforms.  
  • A/B Testing: Test content performance and customer reception by splitting email campaigns into groups. 
  • Email Lookbook: Select from 55 prebuilt email designs, free of cost, that have been proven to generate high ROI.
  • List Segmentation: Send relevant and personalized emails using audience segmentation, increase subscription chances by creating and targeting audience lists based on defined conditions, and send dynamic content by incorporating merge fields into messaging. 
  • Reporting: Stay informed with updates about campaigns through dashboards, make informed business decisions with real-time reports, and track and analyze data using granular reports. 
  • Integrations: Integrates with major platforms such as Google Forms, HubSpot CRM, Salesforce, PayPal, Zoho CRM, WordPress, Zapier, Magento, Shopify, LeadsBridge and more. 
  • Sign-Up Forms: Create forms quickly using an easy interface and embed them on a website or business Facebook page.  
  • Salesforce Mass Email: Gain insights into campaign effectiveness through reports and dashboards, send personalized emails using templates, track opens and clicks, and explore customers’ response to email campaigns. 
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  • Cloud-Based: The platform is delivered in the cloud, meaning you can free up IT resources easily and not have to worry about deployment troubles. 
  • Personalized Email: Clients and customers respond better to personalized marketing. This software allows you to segment and customize your email responses and flows based on user interests. 
  • Analytics and Reporting: A sophisticated analytics suite geared towards email lets you dig into a variety of different metrics to diagnose pain points or capitalize on wins. 
  • AI-Powered Email: Utilizing Adobe’s AI product (Sensei), Adobe Campaign will determine open rates for emails and deliver them at optimized times. 
  • A/B Testing: An essential feature for email marketing campaigns, this feature present in this software. It allows you to segment and test out emails on different audiences. 
  • Multilingual Emails: By using previously gathered intel on a customer, emails can be automatically delivered in a person’s preferred language. 
  • Triggered Emails: Emails can be sent based on a number of triggers, including password reset or confirmation. 
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Product Ranking

#17

among all
Marketing Automation Software

#38

among all
Marketing Automation Software

Find out who the leaders are

User Sentiment Summary

Great User Sentiment 2227 reviews
Great User Sentiment 1045 reviews
86%
of users recommend this product

iContact has a 'great' User Satisfaction Rating of 86% when considering 2227 user reviews from 5 recognized software review sites.

85%
of users recommend this product

Adobe Campaign has a 'great' User Satisfaction Rating of 85% when considering 1045 user reviews from 4 recognized software review sites.

4.1 (1069)
4.1 (348)
4.48 (548)
4.4 (172)
4.5 (521)
n/a
3.8 (4)
4.4 (138)
4.0 (85)
4.2 (387)

Synopsis of User Ratings and Reviews

Email Automation: Equipped with every essential feature, the tool enables quick email sending, keeping track of delivered mails, mass emails, marketing campaigns and more, according to 97% of reviewers referencing it.
Ease of Use: The system is easy to learn, understand and use, note 96% of reviewers referencing user-friendliness.
Templates: Almost 75% of reviewers mentioning templates report that well-designed, customizable templates help save time and auto-answer templates help deliver emails designed for all devices.
Interface: A clear, pleasant and clean interface is a benefit to 81% of reviewers who mention it.
Support: Every user mentioning this aspect notes that customer service is fast and attentive.
Feature-Rich: Features like A/B testing, automation, email subscriber entity management, multi-user accessibility and a drag-and-drop editor are a plus, in the experience of every user referencing them.
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Easy to Use: The intuitive interface makes it simple for marketers to create and manage campaigns without requiring extensive technical expertise.
Robust Segmentation: Advanced segmentation capabilities allow marketers to target specific audience segments with personalized messaging.
Automated Workflows: Streamlined automation features eliminate manual tasks and improve campaign efficiency.
Cross-Channel Marketing: Integrates with various channels, including email, social media, and SMS, for a comprehensive marketing approach.
Detailed Analytics: Provides in-depth campaign performance metrics and analytics for data-driven decision-making.
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Cost: It has a high cost for the few tools offered, and it’s also expensive to use large volumes of data, according to almost 80% of users mentioning pricing.
Limitations: Every user talking about this aspect mentions limitations such as limited storage and email customization, difficulty in fixing mistakes, deleting files, adding contacts and spell check.
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Limited Data Customization: Pre-defined templates and limited data segmentation options hinder tailored campaigns.
Complex Interface: Steep learning curve and cluttered UI make campaign creation and management time-consuming.
Integration Challenges: Difficulty in integrating with other business systems, leading to data silos and reduced efficiency.
High Cost: Expensive licensing fees and implementation costs can be prohibitive for small businesses.
Limited Reporting and Analytics: Lack of comprehensive reporting capabilities and limited insights into campaign performance.
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iContact provides email automation and marketing tools in an easy-to-use interface. It offers a wide range of features and offers a lot of options to make interesting designs and templates. It also has a prompt customer service team according to most reviewers. However, the pricing is on the higher side and there are certain limitations that prevent users from getting the most out of the solution. Overall, it has a lot to offer for email marketing, with use-friendly tools that are great for small and medium businesses, though there are more robust platforms available.

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Users commend Adobe Campaign for its seamless integration with other Adobe products, particularly Adobe Analytics and Adobe Experience Manager, enabling a cohesive marketing ecosystem. They appreciate its robust segmentation and targeting capabilities, allowing for precise audience identification and personalized campaigns. However, some users note the complexity of the platform, requiring a dedicated team for implementation and ongoing maintenance. Compared to competitors like Salesforce Marketing Cloud and Oracle Eloqua, users highlight Adobe Campaign's strength in cross-channel marketing automation. Its ability to manage multiple channels from a single platform streamlines campaign execution and improves customer engagement. Additionally, Adobe Campaign's AI-powered recommendations for segmentation and content optimization provide a competitive advantage by enhancing campaign effectiveness. Adobe Campaign is ideally suited for large enterprises with complex marketing needs and a focus on cross-channel customer engagement. Its robust capabilities and scalability make it a valuable asset for organizations seeking to unify their marketing efforts and deliver personalized experiences across all channels.

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