Adobe Marketing Cloud vs Silverpop

Last Updated:

Our analysts compared Adobe Marketing Cloud vs Silverpop based on data from our 400+ point analysis of Marketing Automation Software, user reviews and our own crowdsourced data from our free software selection platform.

Adobe Marketing Cloud Software Tool
Silverpop Software Tool

Product Basics

Adobe Marketing Cloud is a marketing automation software that empowers businesses to streamline their marketing efforts and deliver personalized experiences across multiple channels. It provides a comprehensive suite of tools for campaign management, email marketing, social media marketing, web analytics, and more. Its robust capabilities make it an ideal solution for enterprises and large organizations seeking to optimize their marketing strategies.

Key benefits include improved customer engagement, increased marketing efficiency, and enhanced data-driven decision-making. Its popular features encompass real-time analytics, predictive modeling, cross-channel campaign orchestration, and customizable dashboards. Adobe Marketing Cloud's pricing structure is flexible and tailored to the specific needs of each organization, with options for both monthly and annual subscriptions.

read more...
Silverpop, a part of IBM Watson since 2014, is a cloud-based tool that provides automated email, campaign tracking, lead management and more to companies. This software has a strong market share in North America, Europe and Australia.

Built around its email automation platform, the solution has since expanded its core features to a bevy of tools and is ideal for small, medium and large businesses, as well as freelancers and marketing professionals.
read more...
$20,000 Annually
Get a free price quote
Tailored to your specific needs
Undisclosed
Free Trial is unavailable →
Get a free price quote
Tailored to your specific needs
Small 
i
Medium 
i
Large 
i
Small 
i
Medium 
i
Large 
i
Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Adaptive Website: Design websites that are adaptive to different form factors and run smoothly across multiple devices. This ensures a hassle-free navigation experience for users. 
  • Self-Service Portal: Permit external teams and agency partners to search and distribute approved assets by leveraging the AEM Assets brand portal. They can upload new assets directly. Specify access to permitted folders, collections and assets. 
  • Improved Translation Services: Offer services in any preconfigured languages by connecting content to machine or human translation services using AEM Forms. AEM Sites integrates with several translation vendors to help configure site assets in multiple languages and manage global translation projects. 
  • Creative Cloud Integration: Enable edits in asset templates or upload files using the AEM Assets and InDesign integration. Leverage predesigned templates, modify, preview or merge marketing collateral, and design, revise, review and approve any asset directly in Photoshop, Illustrator or InDesign. 
  • Personalized Communication: Ensure a personal touch for every interaction with customers using personalized content and embedded charts. It’s possible to personalize communications using customer segment data and drag-and-drop components. 
  • AI-Enabled Insights: Predict customer behavior and preference. Measure campaign impact to recognize customers with higher chances of responding and activities with better ROI. 
  • Enhanced Optimization: Adobe Target helps optimize, test and personalize from a single-delivery platform. Enable employees to personalize customer experiences by providing them with the required information. 
read more...
  • Gain Faster ROI: Silverpop’s automation tools combined with integrations from other data sources enables users to better assess channel performance and tweak campaign variables. 
  • Automate Marketing: Automated marketing can bring in significant revenue for businesses by taking the lead conversion and nurturing process and making it into an automated task — carried out in the background. 
  • Uncover New Levels of Insights: The software comes with robust, baked-in analytics engines and analysis platforms, making it easy to compare metrics and surface insights from client data and behaviors. 
  • Personalized Experiences: By combining automation and sophisticated automation techniques, customers can engage with deeply personalized marketing campaigns, driving them to convert. 
read more...
  • AEM Sites: Uses AI-powered content management to deliver high-quality app experiences for web, mobile and emerging channels. Manage web content using marketing templates, developer tools and best practices. 
    •  Leverage AI and NLP to summarize text automatically for smaller screens. 
    •  Design page-independent content fragments of master content using AI-based capabilities. 
    •  Create, publish and update pages using a visual drag-and-drop interface. Use keyboard shortcuts, visual search and reusable content. 
    •  Design responsive pages using native components such as breadcrumbs, forms, page navigation, search and more. 
    •  Edit and manage single-page applications built on open-source frameworks such as React and Angular. 
    •  Power authors can create responsive templates for websites or emails to target specific content blocks. 
    •  Track published websites using versioning and timewarp. 
    •  Access a content repository and deliver content to several third-party applications. 
    •  Create digital signage for product recommenders, digital menu boards, interactive kiosks, branding, wayfinding and more. 
    •  Access content insights on total page views, unique visitors, time spent on page, bounces, sources and campaign performance. 
    •  Real-time customer profile offers a centrally accessible profile for each customer. 
    •  Target specific groups of site visitors with rules based on real-time data. 
    •  Access customizable reports to understand how targeting affects sales and revenue. 
  • AEM Assets: Manage and deliver digital assets across online and offline touchpoints. Includes digital assets management, dynamic imaging, video publishing and interactive media for merchandising. 
    •  Create workflows to prepare digital content, input assets, add users to projects and select their roles. The system automatically assigns tasks to users with apt skills. 
    •  Create, edit and share different types of assets including image files, PDFs and videos. 
    •  A set of AI-powered, cloud-native microservices helps automate processes such as data transfer, integration with third-party services, managing bulk asset creation, editing, or personalization, and more. 
    •  Leverage machine learning and pixel recognition with Adobe Sensei for relevant search results. 
    •  Gain insights into how assets perform in different situations through a variety of reports. 
  • AEM Forms: Helps personalize enrollment and communications across different channels and devices. Ensure digital signups and personalize onboarding journeys using responsive forms, scalable fragment-based authoring, and automated processes including customized workflows, document of record and electronic signatures. 
    •  Use the workflow editor to route content and approvals in real-time. Leverage saved workflows to connect forms, onboarding and customer communication processes. Capture and pull data from forms and other sources into a workflow. 
    •  Auto populate certain fields of form data from CRM and ERP systems and post the submission data to the back-end system. 
    •  Make real-time changes to forms based on customer input on any device. Create forms using customized templates, validate fields for proper formatting and auto-fill fields with data from web services. 
    •  Capture key metrics such as field-level usage, time spent on each field and more on customizable dashboards. 
    •  Integrate different data sources and visually map entities to form fields, workflow steps and document content to automate application processing. 
    •  Use fragment-based authoring to create, approve and publish reusable fragments such as an address block or legal disclaimer. 
    •  Create or edit documents, leverage existing components across channels and preview documents before publishing. 
    •  Automate scheduled delivery of personalized communications based on event triggers or as batch delivery to send one-time updates to a large group. 
read more...
  • Email and SMS Automation: Silverpop as built on its email automation features. Now the software includes functionality which allows for sophisticated and personalized email and texting campaigns. 
  • Mobile Marketing: SMS, email and push notifications allow users to extend their outreach and target potential customers directly on their mobile devices. The software can also utilize AI and location-based data to deeply personalize messaging efforts. 
  • AI-powered advertising: An AI-powered media bidder helps users spend their ad budget efficiently and effectively. Silverpop integrates easily with leading demand-side platform and data management platforms to inform spending and performance. 
  • Customer Experience Analytics: AI-powered customer experience tracking shows marketing professionals a holistic view of the customer’s journey. This enables users to deliver on high customer expectations by identifying wins and pain-points. 
  • Omnichannel Automated Marketing: One-to-one conversions and personalization efforts can be unified with cross-channel marketing tools such as AI-powered solutions, segmentation and drag-and-drop program design. 
  • Interactive Reporting: Interactive reporting lets users see which campaigns are performing, and which are lagging behind — with all the data needed to understand why. 
read more...

Product Ranking

#45

among all
Marketing Automation Software

#25

among all
Marketing Automation Software

Find out who the leaders are

User Sentiment Summary

we're gathering data
Fair User Sentiment 120 reviews
we're gathering data
67%
of users recommend this product

Silverpop has a 'fair' User Satisfaction Rating of 67% when considering 120 user reviews from 2 recognized software review sites.

n/a
3.6 (19)
n/a
3.3 (101)

Synopsis of User Ratings and Reviews

Seamless Integration: Connects seamlessly with other Adobe products, including Analytics and Creative Cloud, enabling streamlined workflows and data sharing.
Personalization Capabilities: Provides advanced personalization tools to tailor marketing campaigns to individual customer preferences, increasing engagement and conversions.
Cross-Channel Campaign Management: Orchestrates marketing campaigns across multiple channels, including email, social media, and web, ensuring consistent brand messaging and customer experiences.
Real-Time Data Insights: Offers real-time data analytics and reporting, providing actionable insights into campaign performance and customer behavior, enabling informed decision-making.
Customer Relationship Management (CRM) Integration: Integrates with popular CRM systems, allowing for seamless synchronization of customer data and improved customer management.
Show more
Email Design and Personalization: Silverpop's email editor is intuitive and allows for easy creation of visually appealing emails. Users can personalize emails based on recipient data, leading to higher engagement rates.
Lead Nurturing and Segmentation: Silverpop's automation features enable users to create targeted nurture campaigns based on lead behavior and demographics. This helps nurture leads through the sales funnel and improve conversion rates.
Reporting and Analytics: Silverpop provides comprehensive reporting and analytics dashboards, allowing users to track campaign performance and identify areas for improvement. This data-driven approach helps optimize marketing efforts.
Integration with Other Tools: Silverpop integrates seamlessly with other marketing and CRM tools, such as Salesforce and Google Analytics. This allows for a unified view of customer data and streamlined workflows.
Show more
Lack of Integration: Adobe Marketing Cloud's integration with other software and platforms can be limited, requiring users to purchase additional connectors or workarounds to achieve desired functionality.
Steep Learning Curve: The platform's complex interface and extensive feature set can make it challenging for users to navigate and master, leading to a steep learning curve and reduced efficiency.
High Cost: Adobe Marketing Cloud is a premium solution with a high price point, which may not be feasible for businesses with limited budgets or those seeking a more cost-effective option.
Limited Customization: While the platform offers a range of features, its customization options may be restricted, limiting users' ability to tailor the software to their specific business needs.
Data Privacy Concerns: Adobe Marketing Cloud's data collection and processing practices have raised concerns among users regarding privacy and data security, requiring careful consideration of data governance and compliance.
Show more
Limited Reporting Capabilities: Some users have reported that Silverpop's reporting features are not as robust as those offered by other marketing automation platforms. For example, they may struggle to generate detailed reports on campaign performance or customer behavior.
Steep Learning Curve: Silverpop can be challenging to learn and use, especially for users who are new to marketing automation. The platform's interface can be complex and confusing, and there is a lack of comprehensive documentation or tutorials.
Lack of Integrations: Silverpop's integration capabilities are limited compared to other platforms. This can make it difficult to connect with other essential business tools, such as CRM systems or analytics platforms.
Customer Support Issues: Some users have reported experiencing difficulties with Silverpop's customer support. They may have to wait a long time for a response or find that the support team is not able to resolve their issues effectively.
Show more

Adobe Marketing Cloud (AMC) users have praised its robust feature set, seamless integration with other Adobe products, and advanced analytics capabilities. They appreciate the ability to automate marketing campaigns, track customer behavior, and gain valuable insights into campaign performance. However, some users have expressed concerns about its complexity and high cost, which may be a deterrent for smaller businesses or those with limited budgets. AMC's key strengths lie in its comprehensive functionality, allowing users to manage all aspects of their marketing campaigns from a single platform. Its integration with Adobe Analytics and Adobe Experience Manager provides a holistic view of customer data and enables personalized marketing experiences. AMC's advanced segmentation and targeting capabilities empower users to deliver highly targeted campaigns, maximizing ROI. Compared to competitors like Salesforce Marketing Cloud and Oracle Marketing Cloud, AMC stands out with its focus on creativity and content management. Its integration with Adobe Creative Cloud streamlines the production and delivery of marketing content, enabling users to create engaging campaigns that resonate with their target audience. AMC is best suited for large enterprises and marketing teams with complex needs and a significant budget. Its comprehensive feature set and advanced capabilities make it an ideal choice for businesses looking to optimize their marketing operations and drive growth. However, smaller businesses or those with limited resources may find it too complex and expensive.

Show more

User reviews for Silverpop paint a mixed picture. While some users praise its ease of use and robust features, others find it clunky and lacking in key functionalities. Silverpop's strength lies in its email marketing capabilities, with users highlighting its intuitive drag-and-drop editor and comprehensive reporting tools. However, many users find the platform's user interface outdated and cumbersome, especially when compared to more modern competitors like Marketo and Pardot. Silverpop's integration with other IBM products is a major selling point for some, but others find it restrictive and inflexible. The platform's lack of advanced automation features, such as dynamic content personalization and multi-channel marketing capabilities, is a significant drawback for many users. Ultimately, Silverpop is best suited for businesses with a strong focus on email marketing and a preference for a more traditional approach to marketing automation. If you're looking for a platform that can handle complex marketing campaigns across multiple channels, Silverpop may not be the best fit.

Show more

Screenshots

Top Alternatives in Marketing Automation Software


ActiveCampaign

AWeber

Brevo

Constant Contact

Eloqua

GetResponse

HubSpot

Keap

Klaviyo

Mailchimp

Marketing Cloud Account Engagement

Marketo

Omnisend

Ortto

Sendinblue

SharpSpring

Zoho Marketing Automation

Related Categories

WE DISTILL IT INTO REAL REQUIREMENTS, COMPARISON REPORTS, PRICE GUIDES and more...

Compare products
Comparison Report
Just drag this link to the bookmark bar.
?
Table settings