Home > Long Term Care Software > PointClickCare > PointClickCare vs ECP

PointClickCare vs ECP

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Our analysts compared PointClickCare vs ECP based on data from our 400+ point analysis of Long Term Care Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
PointClickCare Software Tool
ECP Software Tool
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Product Basics

Analyst Rating

87 Detailed Analysis

User Sentiment

Great User Sentiment (53 Reviews)

Analyst Rating

66 Detailed Analysis

User Sentiment

Excellent User Sentiment (36 Reviews)

PointClickCare is a cloud-based integrated solution that helps long-term care practices of all sizes manage revenue cycles and point-of-care documentation while electronically validating patient visits. It simplifies various administrative tasks, including scheduling, billing, care planning and reporting. Businesses can use embedded financial capabilities to receive payments, submit claims and remain compliant.

It helps extended care providers optimize revenue and administrative workflows while managing the complete lifecycle of resident care. Care providers can take prompt decisions with instant insights while sharing them within their network to improve patient support. Features like Integrated billing, care services and administrative processes offer real-time visibility into the entire operation.

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ECP is an electronic medication, health record and clinical charting software for extended care communities. It supports customizable assessments to plan care, reporting and compliance. It connects pharmacy modules to an interface, improving productivity, compliance and care. It helps with community vs. apartment assisted living, group homes, independent living and more. Its pharmacy interface updates medication details, asks questions, records vitals and documents follow-ups. It also gives access to review and audit history and output reports.

Its health records have pre-built resident assessment, document and chart activity, task lists, and access management for analysis and history. The pharmacy interface with assisted living facilities lets users classify refills, changes, new orders and discontinues. Further, it provides sales and marketing support to increase revenue and customers.
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Mobile
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Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Videos
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Email
Phone
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FAQ
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Knowledge Base
24/7 Live Support
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Product Insights

  • Enhance Patient and Family Communication: Automate timely and relevant communication, fostering stronger patient-provider relationships and improving patient satisfaction.
  • Improve Revenue Management: Check eligibility verification and create workflows for claims management to minimize unpaid claims and reduce manual process. Use an in-built CRM to identify and target high-value referral sources to optimize revenue generation.
  • Reduce Documentation Time: Use electronic patient intake, referral management, medication management, integrated point-of-care documentation, and automated data capture to streamline clinical workflows and improve data accuracy.
  • Streamline Eligibility Verification: Pre-check insurance coverage in real time for multiple patients at a time. Batch-verify eligibility weekly to identify gaps in coverage, giving your staff time to follow up with patients and family members. 
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  • Enhance Mobility: Access files, schedules, appointment catalogues and billing details at any time from anywhere.
  • Increase Focus on Patients: Improve patient satisfaction manifold by allocating adequate staff. With automated processes, staff have free time to focus on more pressing matters.
  • Streamline Workflows: Allow staff to use and learn the intuitive and user-friendly interface to make changes on their own.
  • Maximize ROI: Increase the practice’s revenue over time. Streamline workflows and mundane tasks to free up the staff’s time, allowing them to perform vital functions.
  • Reduce No-Shows: With automated workflows and adequate staff to take care of all needs of individual patients, face a considerable reduction of no-shows.
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  • Scheduling: View all staff and patient schedules using a comprehensive and configurable scheduler and calendar. Make changes using a drag-and-drop tool to adjust appointments with extensive filtering capabilities.
  • Automated Care Messaging: Update your patients and their family members about appointments, health reviews and time-sensitive information using push notifications. Automate manual communication outreach and send targeted messages to staff via email, voice messages and texts.
  • Mobile App: Improve your staff’s efficiency by streamlining workflows with Companion, a mobile app that provides access to prioritized task lists, med pass and point of care documentation. Capture and bill unscheduled services remotely and share billing information to improve the accuracy of your documentation and invoicing.
  • CRM: Streamline your admission processes, manage referral sources, track marketing campaigns using digital workflows and integration with referral partners. Access embedded reporting so you can focus on high-value sources.
  • Document Management: Increase efficiency and compliance by electronically capturing all patient care documents and storing them in a centralized, secure location. Use automated tools to store and access documents. Streamline patient intake with auto-populated fields, templates and e-signatures. Access a dashboard with completion statuses and alerts when your patients’ documentation is complete or needs additional data.
  • Eligibility Verification: Save time by checking patient insurance coverage electronically and in batches. Minimize the risks of non payments by identifying potential coverage gaps so you can proactively address them with patients and their family members. Maximize revenue with historical data to identify the ideal mix of patients, so you can screen and accept the most profitable patients.
  • Medication Management: Manage all aspects of the medication lifecycle, including prescribing, dispensing, administration, and Med Pass monitoring with a single workflow. Integrate with pharmacies for streamlined electronic prescribing and refill requests.
  • General Ledger/Account Payable: Streamline your accounting at the end of the fiscal year by managing financial transactions and reports internally and integrating accounts receivable and billing with the clinical module. Review financial performance using embedded reports for GL, AP, 1099 Processing, and bank reconciliation.
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  • eMAR: Seamlessly integrate with pharmacies to reduce medication errors and time spent reviewing orders.
  • Instant Notifications: Receive instant notifications on medication delays. Staff can record necessary vitals through automated safeguards to reduce errors.
  • Risk Mitigation: Reduce human error related to prescription administration and medication counts with eMAR.
  • Resident-Centric Leads: Equip caregivers to stay on top of leads in the vicinity. Collect and store information regarding a lead before engaging.
  • ECP: Access an intuitive user interface on Windows desktops, laptops, tablets and phones, as well as Android and iOS tablets and phones.
  • EHR Support: Quickly transition from assessment to care plan while using customizable care levels.
  • Assessment and Care Plan: Conduct assessments to readily customize care plans and daily task lists according to the patients' needs.
  • Audits: Customize filters to detect missed charting, refused care and charting details.
  • Care Plan Deviation: Enable caregivers to note care levels and minutes of care given to calculate the residents' fees.
  • Maintenance: Stay up to date with building maintenance, housekeeping tasks and general community duties. Maintenance staff can create order or repair requests quickly.
  • Reports: Utilize a myriad of state-specific, data-driven reports, resident assessments and a report editor to prepare company-specific reports. Convert existing paper forms into electronic processes using a custom report editor.
  • Billing: Automate the billing process by assigning expenses and creating invoices at the time of service. Keep track of all the billable items and add recurring charges automatically.
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Product Ranking

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#3

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Analyst Rating Summary

87
66
97
81
92
41
64
64
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Customer RelationshipManagement (CRM)
Resident Care
Long-term care Billing
Resident Care

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

PointClickCare
ECP
+ Add Product + Add Product
Customer RelationshipManagement (CRM) Long-term Care Billing Mobile Capabilities Resident Care Scheduling 97 92 64 95 75 81 41 64 96 63 0 25 50 75 100
83%
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17%
92%
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8%
38%
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62%
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40%
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40%
93%
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7%
96%
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4%
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67%
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33%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

80%
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20%
27%
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73%
81%
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19%
63%
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37%

User Sentiment Summary

Great User Sentiment 53 reviews
Excellent User Sentiment 36 reviews
88%
of users recommend this product

PointClickCare has a 'great' User Satisfaction Rating of 88% when considering 53 user reviews from 4 recognized software review sites.

95%
of users recommend this product

ECP has a 'excellent' User Satisfaction Rating of 95% when considering 36 user reviews from 2 recognized software review sites.

4.3 (14)
n/a
4.3 (32)
4.9 (9)
5.0 (5)
4.7 (27)
5.0 (2)
n/a

Awards

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ECP stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Easy-To-Use: Reviewers mentioned that the application is user-friendly and offers hassle-free navigation. The charting and EMAR systems are simple to learn and offer color-coded patient bars for better prioritization.
Functionality: It supports EHR, CRM, billing, point of care, accounting and scheduling from one place, said users who talked about the application’s all-in-one functionality.
Intuitive: Users who mentioned this feature said the solution is intuitive making it easy to find reports, monitor dashboards and navigate workflows.
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Customer Support: About 87.5% of users reported that ECP representatives provided adequate support. Furthermore, accessing support options is easy and customer care agents reply quickly.
Ease of Use: Users noted that the interface is user-friendly and easy to navigate. As noted by about 97% users, no additional coding knowledge is required to use the application.
Deployment and Implementation: About 80% of users report that the vendor provides additional support to customers and streamline the installation process.
Reporting: As noted by 80% of the users, the platform’s interactive reporting helps them to keep track of medicine inventory.
Web/Mobile Accessibility: About 88% of users report that it is easy to access remotely.
Value for Money: Of the users who discuss ease of use, about 98% noted that the application implements their current workflow seamlessly, streamlines day-to-day activities and tracks medical inventories for availability of medicines.
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Implementation: According to reviewers, the setup and implementation can be complex and time-consuming, however, once complete things run smoothly.
Customer Support: Reviewers noted that the system’s customer support is sluggish to respond to queries and issues, they advise visiting their online community platform, Pulse, for insights.
Lags: Some users said that the software encounters errors and lags occasionally, requiring strong internet connectivity to function well.
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Alert Functionality: About 60% of regular users mentioned the absence of alerts when their customer posts questions. They felt that an alert feature should be introduced to streamline the process for them to revert to the end users.
Care plans: About 99% of reviewers have pointed out the difficulty in understanding the solution’s care plans.
Speed and Performance: While 87% users praised the data visualization and ease of use, 80% of them noticed that the application crashes from time to time. Users felt that the software mostly hangs when there is a network failure.
Training: Regarding training services, 58% of users gave positive feedback. However, the other 41% of reviewers faced challenges while using some of the features.
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PointClickCare is a comprehensive healthcare solution for long-term and post-acute care providers. It enables users to streamline operations, improve patient care, and enhance financial performance with automation, digitization and workflows. Core functionalities include robust scheduling, comprehensive patient intake, and efficient claims management. Automating tasks like communication, documentation, and eligibility verification free up staff time for patient care.A notable feature is the integration of clinical and financial modules, enabling data-driven decision-making. However, users have reported implementation challenges and issues with customer support. Overall, the platform offers a user-friendly interface and comprehensive functionalities but potential users should carefully evaluate the total cost of ownership, including additional monthly costs for some modules.

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ECP is a web-based solution that streamlines day-today-tasks of caregivers. Most users felt that the system offers all the tools and features they require to run their practices smoothly. In addition, the app is easy to use and users found it straightforward to navigate through the different services and options. Users have also pointed out that it offers remote connectivity which has helped them to provide their services while not present at the office. However, some users felt that the care plans option was not satisfactory as the learning curve was steep. Also, the system froze in the event of an internet outage that caused the users downtime.

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Screenshots

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