PointClickCare vs American HealthTech

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Our analysts compared PointClickCare vs American HealthTech based on data from our 400+ point analysis of Long Term Care Software, user reviews and our own crowdsourced data from our free software selection platform.

PointClickCare Software Tool
American HealthTech Software Tool

Product Basics

PointClickCare is a cloud-based integrated solution that helps long-term care practices of all sizes manage revenue cycles and point-of-care documentation while electronically validating patient visits. It simplifies various administrative tasks, including scheduling, billing, care planning and reporting. Businesses can use embedded financial capabilities to receive payments, submit claims and remain compliant.

It helps extended care providers optimize revenue and administrative workflows while managing the complete lifecycle of resident care. Care providers can take prompt decisions with instant insights while sharing them within their network to improve patient support. Features like Integrated billing, care services and administrative processes offer real-time visibility into the entire operation.

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American HealthTech provides end-to-end solutions for extended care centers to mitigate clinical documentation issues. It provides RCM capabilities to alleviate time-consuming and stagnant processes, enabling clinics to provide better care and increase productivity.

With features such as charting, billing and more, it offers clinics a way out of time-consuming tasks to focus entirely on care delivery.
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
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24/7 Live Support

Product Insights

  • Enhance Patient and Family Communication: Automate timely and relevant communication, fostering stronger patient-provider relationships and improving patient satisfaction.
  • Improve Revenue Management: Check eligibility verification and create workflows for claims management to minimize unpaid claims and reduce manual process. Use an in-built CRM to identify and target high-value referral sources to optimize revenue generation.
  • Reduce Documentation Time: Use electronic patient intake, referral management, medication management, integrated point-of-care documentation, and automated data capture to streamline clinical workflows and improve data accuracy.
  • Streamline Eligibility Verification: Pre-check insurance coverage in real time for multiple patients at a time. Batch-verify eligibility weekly to identify gaps in coverage, giving your staff time to follow up with patients and family members. 
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  • Increase Productivity: Optimize workflows to better suit the needs of the clinic. Free up time for doctors to attend to more patients.  
  • Access Data Quickly: Leverage a web-based interface to access data remotely and deliver necessary files to respective departments.  
  • Streamline Daily Tasks: With daily mundane tasks integrated into a unified system, free up time for staff to focus on important tasks.  
  • Analyze Admissions: Keep necessary information about residents close to staff to avoid any delays in patient admissions.  
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  • Scheduling: View all staff and patient schedules using a comprehensive and configurable scheduler and calendar. Make changes using a drag-and-drop tool to adjust appointments with extensive filtering capabilities.
  • Automated Care Messaging: Update your patients and their family members about appointments, health reviews and time-sensitive information using push notifications. Automate manual communication outreach and send targeted messages to staff via email, voice messages and texts.
  • Mobile App: Improve your staff’s efficiency by streamlining workflows with Companion, a mobile app that provides access to prioritized task lists, med pass and point of care documentation. Capture and bill unscheduled services remotely and share billing information to improve the accuracy of your documentation and invoicing.
  • CRM: Streamline your admission processes, manage referral sources, track marketing campaigns using digital workflows and integration with referral partners. Access embedded reporting so you can focus on high-value sources.
  • Document Management: Increase efficiency and compliance by electronically capturing all patient care documents and storing them in a centralized, secure location. Use automated tools to store and access documents. Streamline patient intake with auto-populated fields, templates and e-signatures. Access a dashboard with completion statuses and alerts when your patients’ documentation is complete or needs additional data.
  • Eligibility Verification: Save time by checking patient insurance coverage electronically and in batches. Minimize the risks of non payments by identifying potential coverage gaps so you can proactively address them with patients and their family members. Maximize revenue with historical data to identify the ideal mix of patients, so you can screen and accept the most profitable patients.
  • Medication Management: Manage all aspects of the medication lifecycle, including prescribing, dispensing, administration, and Med Pass monitoring with a single workflow. Integrate with pharmacies for streamlined electronic prescribing and refill requests.
  • General Ledger/Account Payable: Streamline your accounting at the end of the fiscal year by managing financial transactions and reports internally and integrating accounts receivable and billing with the clinical module. Review financial performance using embedded reports for GL, AP, 1099 Processing, and bank reconciliation.
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  • Charting: Access clinical documentation, physician notes and staff notes from the comfort of your home. Quickly access charts remotely and reserve more time to make decisions.  
  • Billing & Invoicing: Automate billing processes with online invoice generation and card payments. Encourage patients to make transactions remotely and avoid queues.  
  • Claims Management: Accept, process and send claims to insurance agents and companies directly. Expedite the entire claims process with online forms.  
  • EMR & EHR: Digitize patient files to enable swift exchange between departments. Enable physicians to access medical records more quickly than before. 
  • Incident Management: Plant strategies beforehand to mitigate sudden incidents that disrupt care delivery.  
  • Patient Records Management: Record, update and store patient files in a centralized location to provide physicians and selected staff access.  
  • Medication History: Update lab reports, new prescriptions and doctors’ notes to patients’ medical files seamlessly to keep everything up to date.  
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Product Ranking

#2

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Long Term Care Software

#39

among all
Long Term Care Software

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Analyst Rating Summary

87
77
97
75
92
86
64
27
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Customer RelationshipManagement (CRM)
Resident Care
Long-term care Billing
Platform Capabilities
Long-term care Billing
Resident Care

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

PointClickCare
American HealthTech
+ Add Product + Add Product
Customer RelationshipManagement (CRM) Long-term Care Billing Mobile Capabilities Resident Care Scheduling 97 92 64 95 75 75 86 27 86 75 0 25 50 75 100
83%
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17%
67%
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33%
92%
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8%
85%
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15%
60%
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40%
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0%
80%
93%
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7%
86%
0%
14%
50%
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50%
67%
0%
33%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

80%
0%
20%
53%
0%
47%
81%
0%
19%
88%
0%
12%

User Sentiment Summary

Great User Sentiment 53 reviews
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88%
of users recommend this product

PointClickCare has a 'great' User Satisfaction Rating of 88% when considering 53 user reviews from 4 recognized software review sites.

we're gathering data
4.3 (14)
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4.3 (32)
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5.0 (5)
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5.0 (2)
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Synopsis of User Ratings and Reviews

Easy-To-Use: Reviewers mentioned that the application is user-friendly and offers hassle-free navigation. The charting and EMAR systems are simple to learn and offer color-coded patient bars for better prioritization.
Functionality: It supports EHR, CRM, billing, point of care, accounting and scheduling from one place, said users who talked about the application’s all-in-one functionality.
Intuitive: Users who mentioned this feature said the solution is intuitive making it easy to find reports, monitor dashboards and navigate workflows.
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Easy to Use: American HealthTech has a user-friendly interface that is straightforward and easy to navigate, even for those who are not tech-savvy. The system is designed to be intuitive, with clear instructions and helpful prompts that guide users through the process.
Comprehensive Features: American HealthTech offers a wide range of features that are specifically designed to meet the needs of long-term care facilities. These features include resident care management, billing and financial management, and reporting and analytics. The system also includes tools for managing staff, scheduling, and compliance.
Improved Efficiency: American HealthTech can help to improve efficiency in long-term care facilities by automating many tasks that are typically done manually. This can free up staff time so that they can focus on providing quality care to residents. The system can also help to reduce errors and improve accuracy.
Enhanced Communication: American HealthTech can help to improve communication between staff, residents, and families. The system includes tools for sharing information, such as care plans, medication lists, and progress notes. This can help to ensure that everyone is on the same page and that residents are receiving the best possible care.
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Implementation: According to reviewers, the setup and implementation can be complex and time-consuming, however, once complete things run smoothly.
Customer Support: Reviewers noted that the system’s customer support is sluggish to respond to queries and issues, they advise visiting their online community platform, Pulse, for insights.
Lags: Some users said that the software encounters errors and lags occasionally, requiring strong internet connectivity to function well.
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Limited Customization: The platform's rigidity can pose challenges for facilities with unique workflows or specialized care requirements, potentially hindering efficiency and care delivery.
Usability Issues: Navigating the platform's interface can be cumbersome due to its complexity, leading to a steeper learning curve for staff and potential inefficiencies in daily operations.
Customer Support Concerns: Some users have reported challenges in obtaining timely and effective assistance from American HealthTech's customer support, which can be crucial for addressing urgent technical issues or clarifying functionalities.
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PointClickCare is a comprehensive healthcare solution for long-term and post-acute care providers. It enables users to streamline operations, improve patient care, and enhance financial performance with automation, digitization and workflows. Core functionalities include robust scheduling, comprehensive patient intake, and efficient claims management. Automating tasks like communication, documentation, and eligibility verification free up staff time for patient care.A notable feature is the integration of clinical and financial modules, enabling data-driven decision-making. However, users have reported implementation challenges and issues with customer support. Overall, the platform offers a user-friendly interface and comprehensive functionalities but potential users should carefully evaluate the total cost of ownership, including additional monthly costs for some modules.

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American HealthTech's software, designed to manage tasks in Long Term Care facilities, has received a range of feedback from users over the past year. While some appreciate its comprehensive features and ability to streamline administrative processes, others have expressed concerns about its complexity and occasional glitches. Users frequently highlight the software's robust functionality as a key strength. The platform offers a wide array of tools for managing resident care, billing, and staff scheduling, which can be particularly beneficial for larger facilities with complex needs. However, this extensive functionality can also be a drawback, as some users find the software's interface to be overwhelming and difficult to navigate. Additionally, while American HealthTech offers a mobile app, some users report that it lacks the full functionality of the desktop version, limiting its usefulness for staff on the go. Despite these challenges, American HealthTech remains a popular choice in the Long Term Care software market due to its comprehensive features and ability to integrate with other healthcare systems. The software is particularly well-suited for larger facilities with dedicated IT staff who can provide support to users and troubleshoot any technical issues that may arise. For smaller facilities or those with limited IT resources, a more user-friendly and intuitive solution may be a better fit.

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Top Alternatives in Long Term Care Software


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