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MatrixCare vs Carecenta

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Our analysts compared MatrixCare vs Carecenta based on data from our 400+ point analysis of Long Term Care Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features Analyst Ratings Comparison Charts User Ratings Analyst Summary Screenshots
MatrixCare Software Tool
SelectHub Award Winner
Carecenta Software Tool
SelectHub Award Winner
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Product Basics

Analyst Rating

93 Detailed Analysis

User Sentiment

Great User Sentiment (333 Reviews)

Analyst Rating

72 Detailed Analysis

User Sentiment

Great User Sentiment (48 Reviews)

MatrixCare is a full-spectrum EHR solution that helps practices coordinate post-acute care services for patients and streamline operations with workflows, mobile apps and interoperability.

It offers online workflows and thresholds for consistent and accurate patient-centered delivery and caregiver management. Users can boost care delivery and patient engagement with remote patient monitoring and communication and point of care tools.

Its Inavolan integration improves revenue cycles with auto-verified eligibility, automated claims corrections and alerts for at-risk Medicare receivables. Users can access workflows, manage medications and send and receive important documents through its mobile apps.

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A cloud-based software, Carecenta helps geriatic homes and care coordinators improve patient outcomes. It allows clinics to optimize workflows and financial reporting to free up time for staff. It offers nine cloud-based workflows and financial management, each tailored to serve specific industries.

With features such as care management, billing and invoicing, claims management, and more, it caters to clinics of all sizes in various niches. It offers several price tiers depending on a clinic’s size and needs.
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Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
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Videos
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Email
Phone
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FAQ
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Easy Data Import and Document Sharing: Smooth out kinks in your patient transition process by importing patient records and medications through networks like CommonWell Health Alliance, Carequality and SureScripts. Use MyScrubber for a complete patient record, add documents or photos to records via mobile and share documents through a secure central location.
  • Enhanced Patient Engagement: Update patients and family members on key developments via direct messages or video chat. Use FHIR-enabled integration to provide after-hours triage and around-the-clock nursing support. Offer patients access to 24/7 telehealth and remote patient monitors to minimize adverse incidents.
  • Integrations-Focused System: Connect with healthCAREFIRST to complete your HCAHPS surveys, use Health Recovery Solutions for remote medical supervision, import records from CarePort and naviHealth and sync medications using Surescripts.
  • Automated Back Office Tools: Minimize manual processes in your agency with dedicated workflows and thresholds for documentation, customized pay rates and attendance.
  • Reduced Rejected Claims: Use algorithms to search patient information against public and private payor records to reduce claims marked as self-pay, charity, or bad debt. Receive advance alerts for Medicare receivables at risk, look up eligibility and use an automated process to correct complex and multi-step claims via Inovalon.
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  • Patient Intake: Use integrations to import patient records from EHR systems. Message and transmit sensitive documents securely using DirectTrust network and via providers like CommonWell Health Alliance and Carequality. Add to patient records by scanning documents and taking photos with the mobile app.
  • Point of Care Tools: Boost care delivery with the MyScrubber Clinical app that offers caregivers assessments, alerts and recommendations. Review new medications using the mobile app, monitor and document wound care and communicate with patients, caregivers and staff via direct messages or video chat.
  • EVV: Help clinicians accurately capture hours with GPS-monitored time cards for EVV and payroll verification. Auto-record, verify and report caregiver travel information to double-check EVV through mileage auto calculation.
  • Patient Engagement: Provide patients with 24/7 telehealth, remote patient monitoring and health assessments using the Health Recovery Solutions (HRS) integration. Keep families updated with direct messaging, document sharing, electronic document signing and video chat.
  • Analytics and Reporting: Use MyAnalytics to generate reports that analyze commonly monitored metrics. Improve decision-making with additional reporting capabilities. Identify at-risk patients and boost early interventions with resource and episode management analytics using the Medalogix integration.
  • Revenue Cycle Management: Configure accounts to set GL account numbers using a set of predetermined criteria for month-end general ledger. Auto-verify patients’ Medicaid and Commercial eligibility for services prior to claims submission and submit Medicare claims faster electronically via eClaims.
  • Compliance and Audits: Ensure compliance with accurate documentation using CMS and best practices. Use HEALTHCAREfirst to deploy and analyze your HHCAHPS survey with comprehensive reports from CAHPS experts. Get your agency reviewed by OASIS experts to pinpoint issues.
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  • Care Management: Improve patient health by delivering a suite of medical health services.  
  • Billing: Take the heavy lifting off staff’s shoulders by automating the billing process. Accept online payments and generate invoices online to make the process seamless.  
  • Claims Management: Offer medical claim services to patients by providing them with accurate information on benefits. Collect, process and send claims to insurance companies systematically for quick resolutions.  
  • Compliance Management: Monitor and access systems continuously to ensure they are running as per industry standards and regulations.  
  • Clinical Care: Provide one-to-one care to support patients with clinical conditions. Depending on the condition, alot sufficient time for rehabilitation.  
  • Mobile Access: Leverage the cloud architecture by enabling doctors to access patient files and notes remotely.  
  • Patient Data Management: Enter patient information in a single database by aggregating reports and medical histories from different vendors to create a complete patient file.  
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Product Ranking

#9

among all
Long Term Care Software

#37

among all
Long Term Care Software

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Analyst Rating Summary

93
72
94
75
95
78
100
36
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Mobile Capabilities
Resident Care
Long-term care Billing
Customer RelationshipManagement (CRM)
Platform Capabilities
Scheduling
Platform Capabilities

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

MatrixCare
Carecenta
+ Add Product + Add Product
Customer RelationshipManagement (CRM) Long-term Care Billing Mobile Capabilities Resident Care Scheduling 94 95 100 100 80 75 78 36 79 100 0 25 50 75 100
83%
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67%
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33%
92%
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77%
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79%
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21%
67%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

80%
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20%
33%
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67%
94%
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6%
88%
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12%

User Sentiment Summary

Great User Sentiment 333 reviews
Great User Sentiment 48 reviews
83%
of users recommend this product

MatrixCare has a 'great' User Satisfaction Rating of 83% when considering 333 user reviews from 3 recognized software review sites.

82%
of users recommend this product

Carecenta has a 'great' User Satisfaction Rating of 82% when considering 48 user reviews from 2 recognized software review sites.

3.8 (52)
n/a
n/a
4.13 (24)
4.2 (267)
4.1 (24)
4.7 (14)
n/a

Awards

SelectHub research analysts have evaluated MatrixCare and concluded it earns best-in-class honors for Mobile Capabilities and Resident Care.

Mobile Capabilities Award
Resident Care Award

SelectHub research analysts have evaluated Carecenta and concluded it earns best-in-class honors for Scheduling.

Scheduling Award

Synopsis of User Ratings and Reviews

Functionality: The system manages billing, administration and clinical processes while following the latest compliance regulations, reviewers noted.
Live Updates: Reviewers appreciated the application’s ability to update and sync data and changes from remote devices.
Customer Support: The solution is backed by prompt customer support that is knowledgeable and resolves high-priority requests within hours, said users who mentioned support.
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Customizations: Reviewers noted that the product offers limited customizations for specific agency needs.
Upgrade Costs: The jump in upgrade fees when moving from one patient tier to another was a downside for users.
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MatrixCare is an all-in-one home health software solution that offers features for patient intake, point-of-care documentation, care coordination, and revenue cycle management using centralized data, workflows and integrations. Users can enhance patient engagement and speed up interventions with direct messaging, symptom updates, 24/7 telehealth and remote patient monitoring.It offers EVV via GPS, point of care tools with an immediate sync for updates and patient records via mobile applications. Another perk we love is its integration with Inovalon, which minimizes claims rejections by searching patient information against payor records and automates claims corrections. Our analysts scored the solution highly for point of care management, PDGM, reporting and dashboards, and security capabilities.Users appreciate its strong functionality, live updates and customer support, but think the limited customization options and upgrade costs are significant downsides. Overall, MatrixCare is a great option if you’re a home health agency looking for a solution that offers the full package and has the budget for upgrade fees if you’re scaling operations.

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Screenshots

Top Alternatives in Long Term Care Software

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