Caremerge vs American HealthTech

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Our analysts compared Caremerge vs American HealthTech based on data from our 400+ point analysis of Long Term Care Software, user reviews and our own crowdsourced data from our free software selection platform.

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Product Basics

Caremerge is a family communication, resident engagement, health records and medication administration records system for extended care and senior living facilities. It supports calendar hub, family coordination, resident app, voice capabilities and community signage capabilities. It helps manage independent and assisted living facilities, memory care establishments and continuing care retirement communities. The software synchronizes clinical and wellness efforts, manages workflow before a patient is admitted, and addresses family expectations.

It provides crisis communication, community and family engagement, a digital display, Alexa integration, a print shop, chronic care management, and more. Its partnership with Spiro100 gives older adults access to wellness videos, helping them remain active. It has an integrated programming and communications module, helping manage care units.
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American HealthTech provides end-to-end solutions for extended care centers to mitigate clinical documentation issues. It provides RCM capabilities to alleviate time-consuming and stagnant processes, enabling clinics to provide better care and increase productivity.

With features such as charting, billing and more, it offers clinics a way out of time-consuming tasks to focus entirely on care delivery.
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Product Assistance

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Email
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Knowledge Base
24/7 Live Support
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24/7 Live Support

Product Insights

  • Centralize Clinical Tasks: Leverage integrated assessments, plans and ADLs (activities of daily living) to streamline care planning for patients and deliver better care.  
  • Stay Complaint: With real-time RX integration and regular inspection of devices and machines, remain compliant with health care regulations.  
  • Improve Reporting: Stay up to date with all process improvements and assessments through incident reporting.  
  • Streamline Documentation: Document ADLs with a point-of-care app to optimize workflows and productivity. 
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  • Increase Productivity: Optimize workflows to better suit the needs of the clinic. Free up time for doctors to attend to more patients.  
  • Access Data Quickly: Leverage a web-based interface to access data remotely and deliver necessary files to respective departments.  
  • Streamline Daily Tasks: With daily mundane tasks integrated into a unified system, free up time for staff to focus on important tasks.  
  • Analyze Admissions: Keep necessary information about residents close to staff to avoid any delays in patient admissions.  
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  • Care Plan Management: Enhance patient care with electronic care plans shared with patients, families and providers.
  • Event/Activities Planning: Engage patients and entire communities by planning activities and events to maintain patient activity and satisfaction.
  • Incident Management: Restore normal service operations as quickly as possible and minimize the impact on business operations after unforeseen issues to ensure smooth customer collaboration.
  • Lead Management: Track customers details and sales details, profit graphs, call records, emails, and all necessary activities to close leads.
  • Medication History: Share entire medical histories with patients, including past doctor visits and prescribed medicines.
  • Patient & Family Engagement: Enable staff to communicate seamlessly with patients and family members.
  • Work Order Management: Simplify and control work order management through order activation, assignment and distribution.
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  • Charting: Access clinical documentation, physician notes and staff notes from the comfort of your home. Quickly access charts remotely and reserve more time to make decisions.  
  • Billing & Invoicing: Automate billing processes with online invoice generation and card payments. Encourage patients to make transactions remotely and avoid queues.  
  • Claims Management: Accept, process and send claims to insurance agents and companies directly. Expedite the entire claims process with online forms.  
  • EMR & EHR: Digitize patient files to enable swift exchange between departments. Enable physicians to access medical records more quickly than before. 
  • Incident Management: Plant strategies beforehand to mitigate sudden incidents that disrupt care delivery.  
  • Patient Records Management: Record, update and store patient files in a centralized location to provide physicians and selected staff access.  
  • Medication History: Update lab reports, new prescriptions and doctors’ notes to patients’ medical files seamlessly to keep everything up to date.  
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Product Ranking

#13

among all
Long Term Care Software

#39

among all
Long Term Care Software

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Analyst Rating Summary

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Resident Care
Mobile Capabilities
Platform Capabilities
Long-term care Billing
Resident Care

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

Caremerge
American HealthTech
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Customer RelationshipManagement (CRM) Long-term Care Billing Mobile Capabilities Resident Care Scheduling 72 65 91 93 84 75 86 27 86 75 0 25 50 75 100
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14%
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

80%
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User Sentiment Summary

Excellent User Sentiment 10 reviews
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92%
of users recommend this product

Caremerge has a 'excellent' User Satisfaction Rating of 92% when considering 10 user reviews from 1 recognized software review sites.

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4.6 (10)
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Awards

Caremerge stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Improved Communication and Collaboration: Caremerge facilitates seamless communication among staff, residents, and families, ensuring everyone is well-informed and connected. The platform offers various communication tools, such as messaging, announcements, and calendars, to keep everyone in the loop.
Enhanced Care Coordination: Caremerge streamlines care coordination by providing a centralized platform for care plans, assessments, and progress tracking. This feature enables caregivers to efficiently manage resident care and make data-driven decisions.
Increased Family Engagement: Caremerge promotes family involvement in resident care by offering a family portal where they can access information, communicate with staff, and participate in care planning. This increased engagement fosters a sense of community and support for residents.
Streamlined Operations: Caremerge helps long-term care facilities optimize their operations by automating tasks, reducing paperwork, and improving efficiency. The platform offers features such as electronic health records, billing management, and staff scheduling, which can save time and resources.
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Easy to Use: American HealthTech has a user-friendly interface that is straightforward and easy to navigate, even for those who are not tech-savvy. The system is designed to be intuitive, with clear instructions and helpful prompts that guide users through the process.
Comprehensive Features: American HealthTech offers a wide range of features that are specifically designed to meet the needs of long-term care facilities. These features include resident care management, billing and financial management, and reporting and analytics. The system also includes tools for managing staff, scheduling, and compliance.
Improved Efficiency: American HealthTech can help to improve efficiency in long-term care facilities by automating many tasks that are typically done manually. This can free up staff time so that they can focus on providing quality care to residents. The system can also help to reduce errors and improve accuracy.
Enhanced Communication: American HealthTech can help to improve communication between staff, residents, and families. The system includes tools for sharing information, such as care plans, medication lists, and progress notes. This can help to ensure that everyone is on the same page and that residents are receiving the best possible care.
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Usability Challenges: The platform's interface can be confusing and difficult to navigate for both staff and residents, especially those with limited technological experience. The complexity of the system can lead to a steep learning curve and frustration among users.
Technical Issues: Users have reported experiencing various technical problems, such as software glitches, system crashes, and slow loading times. These issues can disrupt workflows, hinder communication, and negatively impact the overall user experience.
Customer Support Concerns: Some users have expressed dissatisfaction with the responsiveness and effectiveness of Caremerge's customer support. Long wait times, unresolved issues, and a lack of clear communication can exacerbate frustrations and hinder problem resolution.
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Limited Customization: The platform's rigidity can pose challenges for facilities with unique workflows or specialized care requirements, potentially hindering efficiency and care delivery.
Usability Issues: Navigating the platform's interface can be cumbersome due to its complexity, leading to a steeper learning curve for staff and potential inefficiencies in daily operations.
Customer Support Concerns: Some users have reported challenges in obtaining timely and effective assistance from American HealthTech's customer support, which can be crucial for addressing urgent technical issues or clarifying functionalities.
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Caremerge has established itself as a prominent player in the long-term care software market, offering a comprehensive suite of tools designed to streamline operations and enhance resident care. User feedback from the past year highlights both the strengths and weaknesses of the platform, providing valuable insights for potential adopters. Caremerge is often praised for its user-friendly interface and intuitive design, making it accessible to staff members with varying levels of technical expertise. The platform's robust communication features, including secure messaging and video conferencing, facilitate seamless collaboration among care teams, residents, and families. Additionally, Caremerge's care planning and medication management modules are commended for their ability to improve accuracy and efficiency in care delivery. However, some users have noted that the initial setup process can be time-consuming and that certain features may require additional training to fully utilize. Compared to similar products, Caremerge differentiates itself through its strong focus on resident engagement and family involvement. The platform offers a resident portal that allows individuals to access their care plans, communicate with staff, and participate in activities. Family members can also stay connected through a dedicated portal, receiving real-time updates and engaging in care discussions. These features are particularly important in the long-term care setting, where fostering a sense of community and maintaining strong family connections are crucial for resident well-being. Caremerge is best suited for long-term care facilities seeking a comprehensive software solution that prioritizes resident engagement, family involvement, and care team collaboration. Its user-friendly interface, robust communication tools, and focus on care coordination make it an ideal choice for organizations looking to enhance operational efficiency and improve resident outcomes.

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American HealthTech's software, designed to manage tasks in Long Term Care facilities, has received a range of feedback from users over the past year. While some appreciate its comprehensive features and ability to streamline administrative processes, others have expressed concerns about its complexity and occasional glitches. Users frequently highlight the software's robust functionality as a key strength. The platform offers a wide array of tools for managing resident care, billing, and staff scheduling, which can be particularly beneficial for larger facilities with complex needs. However, this extensive functionality can also be a drawback, as some users find the software's interface to be overwhelming and difficult to navigate. Additionally, while American HealthTech offers a mobile app, some users report that it lacks the full functionality of the desktop version, limiting its usefulness for staff on the go. Despite these challenges, American HealthTech remains a popular choice in the Long Term Care software market due to its comprehensive features and ability to integrate with other healthcare systems. The software is particularly well-suited for larger facilities with dedicated IT staff who can provide support to users and troubleshoot any technical issues that may arise. For smaller facilities or those with limited IT resources, a more user-friendly and intuitive solution may be a better fit.

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