EpicCare vs ALIS

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Our analysts compared EpicCare vs ALIS based on data from our 400+ point analysis of Long Term Care Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

EpicCare is an ambulatory solution which allows physicians to chronicle a patient’s healthcare over time. Health organizations all over the world use it to manage a handful of their daily operations, from appointment scheduling to billing and payment. It's got modules for just about every need. From clinical trials to a mobile application to analytics, it goes above and beyond portable medical records.

Healthcare facilities using it have noticed improvements in their physicians’ efficiency and productivity as well as an increase in overall revenue. In turn, practices are able to increase their daily traffic without compromising the quality of patient treatment. Clinicians especially will notice an increase in workflow efficiency.
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ALIS is a health care solution that streamlines the day-to-day activities of elderly clinics. It eliminates tedious paperwork and time-consuming tasks to improve overall care delivery. It provides full eMAR management and drug counting, integrated assessments, family engagement, and more.

With features such as admission management and activity planning, it caters to all telehealth needs of geriatric homes. It also offers third-party integration options to streamline operations.
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$10,000 Annually, Quote-based
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$8/Resident, Monthly
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Product Assistance

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24/7 Live Support
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Product Insights

  • Fewer Errors: In the past, medical information had to be documented, by hand, on paper. This form of documentation was prone to handwriting and legibility errors, which could eventually lead to a patient receiving improper treatment. Recording patient information electronically reduces the amount of human mistakes and assures unambiguous patient information.
  • More Accurate Treatment: With EpicCare EMR, physicians are able to access a patient’s entire medical history at their fingertips. With fewer documentation errors, more accurate diagnosis and treatment can be provided the first time around. Additionally, health analytics provided by the EMR can help recognize health patterns and recommend appropriate treatment.
  • Clinical Support: Epic provides screens, workflows, specialty applications, predictive analytics, and embedded decision support tools to support clinical practice. It also facilitates the recruitment of study participants for independent research and allows users to incorporate their findings into clinical care.
  • Patient Experience: Patients can use EpicCare EMR to schedule appointments, pre-register, communicate with their physicians and more. Patients and doctors are able to collaborate on custom/personalized treatment plans to help monitor and track their health.
  • Mobility: Both patients and physicians are able to access EpicCare EMR using their phone, tablet or even Apple watch. Patients can schedule appointments and receive notifications while physicians are able to monitor a patient’s treatment remotely
  • Security of Information: By storing medical information electronically rather than physically, you can rest assured that sensitive documents are secure. EpicCare EMR allows for multiple levels of access, making it so that only those who need a patient's information are allowed access. Health facilities no longer run the risk of losing medical documents due to misplacement, tampering, theft or destruction.
  • Care Management: Epic facilitates users to manage their health insurance operations. Claims can be processed and submitted automatically, and its utilization management tool helps users to make informed, financially responsible decisions with regards to a patient’s care. It provides a secure web portal for providers to interact with care information and tools to proactively identify high-risk patients, manage correspondence with members, vendors, and employers in one integrated database. It also provides customer relationship management and manages correspondence with members, vendors and employers in one integrated database.
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  • Get Real-Time Visibility: Leverage 75 different alerts to monitor occupancy, staff and resident regulations effectively to optimize processes.  
  • Maintain Data Security: Adhere to HIPAA regulations and create backups in the event of a cloud access issue or system failure.  
  • Increase Productivity: Automate mundane clinical tasks to optimize workflows. Free up time for staff to allocate them to more important tasks at hand.  
  • Eliminate Data Entry Errors: Avoid data entry errors with a centralized resident record management system. Access resident data and emergency packets easily.  
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  • MyChart Patient Portal: EpicCare’s patient module, MyChart, enables patients to access their personal and family health information on their mobile devices. They can also exchange messages with physicians, set appointments, complete questionnaires, and attend e-visits. Patients in hospitals can also use MyChart Bedside to look at their schedule, request a physician’s help, exchange messages, complete questionnaires and access individualized treatment plans. MyChart also facilitates online scheduling for prospective patients to become new patients.
  • Analytics: Epic allows people close to the patient to investigate their hunches across populations and build dashboards. It also allows users to combine different sources of clinical, operational, and financial data into a single data warehouse. It enables users to distribute and curate their analytics content on a web portal.
  • Telehealth: With EpicCare EMR’s telehealth feature, physicians are able to monitor patients and provide treatment remotely. With dozens of tools, telehealth handles ICU monitoring, chronic disease management, telecardiology, peer-to-peer consultations and video visits with patients, even those in prison. It can also be used for rural primary care, teledermatology, telecardiology, telepsych, telestroke, teleradiology, tele-emergency, genetic consults, abuse evaluations, interpretations, ICU monitoring, remote ICU, chronic disease management, case management and discharge planning. It can also be used for central deterioration monitoring remote intensivist coverage, second opinion services, patient transport, video visits, telerounding, school nurse consults, employer consultations, prison video visits, postsurgical follow-ups, virtual hospitals, financial counseling, and virtual urgent care.
  • Managed Care: You can manage nearly all your health insurance operations through EpicCare. Claims can be processed and submitted automatically, while it’s utilization management tool helps to make informed, financially responsible decisions in regards to a patient’s care.
  • Revenue Cycle Management: EpicCare’s RCM feature lets your health organization maximize revenue while protecting payments. Patients can create payment plans and even consolidate all of their balances into a single payment, streamlining billing and payment processes.
  • Interoperability: Interoperability allows a patient’s medical information to be shared with any health organization that meets standards, regardless of the EMR/EHR they use. Epic exchanges more patients charts for care than any other vendor — for reference, over 100 thousand patient records were exchanged in April of 2019 alone.
  • Community Health Portal: It facilitates users to keep community providers and caregivers informed with an integrated portal that updates them about their patients, submit referrals, order labs and imaging, close care gaps, schedule visits and more.
  • Specialties and Ancillaries: Epic provides modules for cardiology, dental, dermatology, endoscopy, ENT, fertility, genomics, home health, lab, long-term care, nephrology, obstetrics, oncology, ophthalmology, ortho, radiology, rehab, rheumatology, transplant, wound care and urgent care.
  • Artificial Intelligence: Epic provides machine learning algorithms embedded at the point of care. It also supports the deployment of independent artificial intelligence models using its cloud-based platform.
  • Epic Share: Epic allows users to extend their system to independent practices, hospitals, and post-acute facilities with the ability to keep billing and scheduling separate.
  • Compliance: Epic allows users to position their organization with tools for Meaningful Use (MU), Promoting Interoperability (PI), Merit-Based Incentive Payment System (MIPS), Accountable Care Organizations (ACOs), and other regulatory programs such as HIPAA.
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  • Admission Management: Ensure seamless patient entry through online form submissions and quick record scanning.  
  • Billing: Optimize the billing process with automated invoices and online payments. Quick payment processing also helps patients save valuable time.  
  • Care Plan Management: Offer personalized and targeted care to build a working plan, providing patients the best care possible.  
  • Activity Planning: Evaluate residents’ medical details to organize different types of activities according to their needs.  
  • Lead Management: Generate leads to grow the practice efficiently. Add value to the practice to attract more patients through marketing events. 
  • Medication History: Organize, update and store the medical history of individual patients in a centralized repository accessible to doctors and selective staff.  
  • Staff Management: Streamline conflict management, training and staff allocation. Stay on top of staff activities to move them around as per requirements.  
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Product Ranking

#19

among all
Long Term Care Software

#32

among all
Long Term Care Software

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Analyst Rating Summary

93
72
100
56
92
58
82
27
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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

EpicCare
ALIS
+ Add Product + Add Product
Customer RelationshipManagement (CRM) Long-term Care Billing Mobile Capabilities Resident Care Scheduling 100 92 82 93 84 56 58 27 84 81 0 25 50 75 100
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Analyst Ratings for Technical Requirements Customize This Data Customize This Data

100%
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User Sentiment Summary

Great User Sentiment 1148 reviews
Excellent User Sentiment 83 reviews
85%
of users recommend this product

EpicCare has a 'great' User Satisfaction Rating of 85% when considering 1148 user reviews from 4 recognized software review sites.

95%
of users recommend this product

ALIS has a 'excellent' User Satisfaction Rating of 95% when considering 83 user reviews from 2 recognized software review sites.

4.4 (17)
n/a
4.2 (843)
n/a
4.4 (283)
4.44 (16)
n/a
4.8 (67)
4.3 (5)
n/a

Awards

SelectHub research analysts have evaluated EpicCare and concluded it earns best-in-class honors for Customer RelationshipManagement (CRM) and Integrations and Extensibility.

Customer RelationshipManagement (CRM) Award
Integrations and Extensibility Award

ALIS stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

Synopsis of User Ratings and Reviews

Functionality: The platform offers robust functionality, allowing users to automate and streamline almost any task imaginable, as noted by slightly more than 80% of reviews.
Shortcuts: Users can create their own shortcuts to help them access common functions with ease. This capability was mentioned as a benefit by 55% of reviewers who mention shortcuts.
Communication: Of the reviews that mention the system’s popularity, 85% enjoyed that the solution enabled care providers at different practices to access and make changes to patient data. This level of inter-practice communication was touted as a major benefit that helps improve patient care.
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Reduced Anxiety: Users appreciate the peace of mind knowing their loved ones can quickly call for help, reducing worry about potential falls or emergencies.
Increased Independence: The system empowers individuals to maintain their independence by providing a safety net, allowing them to move more freely within their homes.
Improved Communication: ALIS facilitates clear and direct communication with caregivers or emergency services, streamlining assistance when needed.
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User Interface: Of those that mention the interface, 65% of reviews note that the system is difficult to use. Many of the features are difficult to find and require multiple clicks to access, while the shortcut option is difficult to set up according to many users.
Customer Support: Of the reviews that mention customer support, more than 60% were dissatisfied with their experience, stating that customer service lacked the knowledge to provide proper support, was difficult to get ahold of and when customers did speak to support, they found that the support technicians were rude.
Customization: Slightly more than 60% of reviews that discuss customization stated that customization options were limited. The available customizations were reviewed to be time-consuming and difficult to implement.
System Downtime: While only around 10% of reviewers mention system downtime, 100% of those reviews point to internet connectivity issues and system downtime as a major detriment of the system that directly impacts productivity.
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System Limitations: Users express frustration with the system's limitations, such as the inability to customize reports or the lack of integration with other healthcare systems.
User Interface: The user interface is often criticized for being unintuitive and difficult to navigate, particularly for users with limited technical proficiency. This can lead to decreased efficiency and increased frustration for staff members who rely on the system daily.
Technical Issues: Users report experiencing frequent technical issues, including system crashes, slow loading times, and data errors. These issues can disrupt workflows and compromise the quality of care provided to residents.
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Many users love the robust functionality offered by EpicCare and find that the shortcut options allow them to navigate the system with ease. It also provides greater transparency into patient data, allowing care providers at separate facilities to access patient records with ease. However, the system’s expansive capabilities are overwhelming for many users, and a significant number of users struggled to use shortcuts correctly. The majority of reviewers commented that the system is difficult to navigate, experiences frequent downtime, offers minimal support and comes at a prohibitively high cost. Despite the negative tone of many reviews, nearly 100% of reviewers noted that they would recommend this system to a colleague, recognizing EpicCare as a leader in the EHR software space.

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Is ALIS the real Mc Coy for long-term care? Recent user reviews suggest that ALIS is a strong contender in the long-term care software market, particularly for its ease of use and robust reporting capabilities. Users praise its intuitive interface, which even those with limited computer experience find easy to navigate. The software's reporting functions are also highly regarded, allowing users to quickly and efficiently extract specific information without needing to manually comb through individual records. One user even shared an anecdote about a time when room numbers in the system suddenly became incorrect. They contacted support and the issue was resolved by the afternoon, highlighting the responsiveness and efficiency of the ALIS support team. However, ALIS is not without its drawbacks. Some users have pointed out that certain features seem better suited for other healthcare settings and not specifically tailored for assisted living. Terminology within the software has also been a point of contention, with some users finding it confusing or not aligned with industry-standard definitions. While ALIS boasts a comprehensive suite of features, its care plan functionality has been criticized for being overly time-consuming. Despite these criticisms, the overall sentiment towards ALIS is positive, with users emphasizing its user-friendliness and powerful reporting tools as major advantages. ALIS appears to be best suited for organizations that prioritize ease of use and need to generate detailed reports quickly. Its intuitive design makes it accessible to staff members with varying levels of technical expertise, while its robust reporting capabilities streamline administrative tasks and provide valuable insights into resident care. However, organizations with very specific terminology requirements or those seeking a highly streamlined care planning process might find ALIS less ideal.

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