New Relic vs Sumo Logic

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Our analysts compared New Relic vs Sumo Logic based on data from our 400+ point analysis of Log Analysis Software, user reviews and our own crowdsourced data from our free software selection platform.

Sumo Logic Software Tool

Product Basics

New Relic offers a comprehensive platform for data observability, enabling businesses to monitor, analyze, and optimize their software performance. It is particularly well-suited for industries such as technology, finance, and e-commerce, where real-time data insights are crucial. The platform's unique benefits include its ability to provide end-to-end visibility across complex systems, facilitating proactive issue resolution and performance enhancement. Popular features include real-time analytics, customizable dashboards, and seamless integration with various data sources. Users appreciate its intuitive interface and robust capabilities, which often surpass similar products in delivering actionable insights. Pricing details are not readily available, so it is advisable to contact SelectHub for a tailored quote. Overall, New Relic stands out for its powerful data observability tools that cater to the needs of businesses seeking to maintain optimal software performance and reliability.
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Sumo Logic offers a comprehensive software platform designed for Log Management, Monitoring, and Security Information and Event Management (SIEM). It excels in aggregating, analyzing, and visualizing log data from various sources, providing real-time insights and enhancing security postures. The platform is particularly well-suited for enterprises and organizations with complex IT infrastructures that require robust monitoring and security capabilities. This is due to its ability to handle large volumes of data and its advanced analytics features.

Key benefits include improved operational efficiency, enhanced security through proactive threat detection, and streamlined compliance reporting. Popular features encompass real-time dashboards, anomaly detection, and automated alerting, which collectively facilitate swift issue resolution and informed decision-making.

Compared to similar products, users often highlight Sumo Logic's user-friendly interface and powerful analytics capabilities. Pricing details can vary based on factors such as data volume and feature requirements, so it is advisable to contact SelectHub for a tailored pricing quote.

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$99 Monthly
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$3.14/TB Scanned, Usage-Based
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Product Assistance

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Product Insights

  • Enhanced Visibility: New Relic provides a comprehensive view of your entire software stack, allowing you to monitor applications, infrastructure, and logs in one place. This holistic approach helps identify issues quickly and efficiently.
  • Proactive Problem Solving: With real-time alerts and anomaly detection, New Relic enables teams to address potential issues before they impact users, reducing downtime and improving user satisfaction.
  • Data-Driven Insights: By leveraging detailed analytics, New Relic helps businesses make informed decisions based on actual performance data, leading to more strategic planning and resource allocation.
  • Improved Collaboration: The platform's shared dashboards and reports facilitate better communication among team members, ensuring everyone is aligned and informed about system performance and issues.
  • Cost Efficiency: By identifying underutilized resources and optimizing performance, New Relic helps organizations reduce unnecessary expenses and maximize their IT investments.
  • Scalability Support: As businesses grow, New Relic scales with them, providing consistent monitoring and insights regardless of the size or complexity of the infrastructure.
  • User Experience Optimization: By tracking user interactions and performance metrics, New Relic helps improve the end-user experience, leading to higher customer satisfaction and retention.
  • Integration Flexibility: New Relic seamlessly integrates with a wide range of tools and platforms, allowing businesses to customize their monitoring setup to fit their specific needs and workflows.
  • Security Assurance: With robust security features, New Relic ensures that sensitive data is protected, giving businesses peace of mind while monitoring their systems.
  • Time-Saving Automation: Automated monitoring and reporting reduce the manual workload for IT teams, allowing them to focus on more strategic initiatives and innovations.
  • Performance Benchmarking: New Relic enables organizations to set performance benchmarks and track progress over time, ensuring continuous improvement and alignment with business goals.
  • Comprehensive Support: With access to extensive documentation and a responsive support team, users can quickly resolve issues and optimize their use of the platform.
  • Customizable Dashboards: Tailor dashboards to display the most relevant metrics for your team, ensuring that critical information is always at your fingertips.
  • Reduced Mean Time to Resolution (MTTR): By quickly pinpointing the root cause of issues, New Relic helps reduce the time it takes to resolve incidents, minimizing disruption to business operations.
  • Future-Proofing Capabilities: With continuous updates and new features, New Relic ensures that businesses stay ahead of technological advancements and industry trends.
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  • Enhanced Security: Sumo Logic's real-time threat detection helps identify and mitigate security risks promptly, reducing the potential for data breaches.
  • Operational Efficiency: Automated log analysis and monitoring streamline IT operations, allowing teams to focus on strategic initiatives rather than manual log management.
  • Scalability: The platform's cloud-native architecture supports seamless scaling, accommodating growing data volumes without compromising performance.
  • Compliance Support: Sumo Logic provides comprehensive audit trails and compliance reporting, simplifying adherence to regulatory requirements like GDPR and HIPAA.
  • Improved Troubleshooting: Advanced analytics and machine learning capabilities enable faster root cause analysis, reducing mean time to resolution (MTTR) for incidents.
  • Unified Visibility: Centralized dashboards offer a holistic view of infrastructure, applications, and security, facilitating better decision-making and proactive management.
  • Cost Efficiency: By leveraging cloud resources, Sumo Logic reduces the need for on-premises hardware and maintenance, leading to significant cost savings.
  • Customizable Alerts: Tailored alerting mechanisms ensure that critical issues are flagged immediately, allowing for timely intervention and minimizing downtime.
  • Enhanced Collaboration: Shared insights and dashboards foster collaboration across teams, improving communication and coordination in addressing operational challenges.
  • Data-Driven Insights: In-depth analytics provide actionable insights into system performance and user behavior, driving continuous improvement and optimization.
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  • Full-Stack Observability: Provides end-to-end visibility across your entire tech stack, from infrastructure to applications, ensuring you can monitor every component in real-time.
  • Distributed Tracing: Allows you to trace requests as they flow through distributed systems, helping to pinpoint bottlenecks and optimize performance.
  • Real-Time Alerts: Configurable alerting system that notifies you of issues as they arise, enabling quick response to potential problems.
  • Custom Dashboards: Offers the ability to create personalized dashboards that display the most relevant metrics and data visualizations for your team.
  • AI-Powered Insights: Utilizes machine learning to detect anomalies and provide predictive analytics, helping to foresee and mitigate issues before they impact users.
  • Integrations: Supports a wide range of integrations with popular tools and platforms, such as AWS, Azure, Kubernetes, and more, to streamline workflows.
  • Log Management: Centralizes log data from various sources, making it easier to search, filter, and analyze logs for troubleshooting and auditing purposes.
  • Infrastructure Monitoring: Monitors the health and performance of your infrastructure, providing insights into resource utilization and potential areas for optimization.
  • APM (Application Performance Monitoring): Offers deep insights into application performance, including transaction times, error rates, and throughput, to enhance user experience.
  • Network Performance Monitoring: Tracks network traffic and performance metrics, helping to identify latency issues and optimize network configurations.
  • Serverless Monitoring: Provides visibility into serverless environments, allowing you to monitor functions and their interactions with other services.
  • Mobile Monitoring: Delivers insights into mobile application performance, including crash analytics and user interaction data, to improve app reliability.
  • Synthetics Monitoring: Simulates user interactions to test application performance and availability from different locations around the globe.
  • Data Query Language (NRQL): A powerful query language that allows you to extract and manipulate data for custom reporting and analysis.
  • Security Monitoring: Offers security insights by monitoring for vulnerabilities and compliance issues, helping to safeguard your systems.
  • OpenTelemetry Support: Embraces open standards by supporting OpenTelemetry, enabling seamless data collection and integration with other observability tools.
  • Service Maps: Visualizes the relationships and dependencies between services, aiding in understanding complex architectures and troubleshooting issues.
  • Incident Management: Integrates with incident management tools to streamline the process of tracking and resolving incidents efficiently.
  • Custom Instrumentation: Allows developers to instrument their code with custom metrics, providing deeper insights into specific application behaviors.
  • Usage Analytics: Provides detailed analytics on how your applications and infrastructure are being used, helping to optimize resource allocation and cost management.
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  • Real-Time Analytics: Provides immediate insights into log data, enabling quick identification and resolution of issues.
  • Unified Platform: Combines log management, monitoring, and security information and event management (SIEM) in a single interface.
  • Machine Learning Algorithms: Utilizes advanced machine learning to detect anomalies and predict potential system failures.
  • Scalability: Designed to handle large volumes of data, making it suitable for enterprises of all sizes.
  • Custom Dashboards: Allows users to create personalized dashboards to monitor key metrics and visualize data trends.
  • Search and Query Language: Offers a powerful query language for detailed and complex searches across log data.
  • Integrations: Supports integration with a wide range of third-party tools and services, including AWS, Azure, and Google Cloud.
  • Compliance Reporting: Provides built-in compliance reporting features to help meet regulatory requirements such as GDPR, HIPAA, and PCI DSS.
  • Alerting and Notifications: Configurable alerts and notifications to inform users of critical events and issues in real-time.
  • Role-Based Access Control (RBAC): Ensures secure access to data by allowing administrators to define user roles and permissions.
  • Data Retention Policies: Customizable data retention settings to manage how long log data is stored.
  • Interactive Dashboards: Enables users to interact with data visualizations for deeper analysis and insights.
  • API Access: Provides robust API access for programmatic interaction with the platform, facilitating automation and integration.
  • Log Parsing and Enrichment: Automatically parses and enriches log data to provide more context and actionable insights.
  • Threat Intelligence Integration: Incorporates threat intelligence feeds to enhance security monitoring and incident response.
  • Multi-Tenant Architecture: Supports multi-tenant environments, making it ideal for managed service providers (MSPs).
  • Historical Data Analysis: Allows for the analysis of historical log data to identify trends and patterns over time.
  • Cloud-Native Architecture: Built for the cloud, ensuring high availability, scalability, and performance.
  • Data Anonymization: Features data anonymization capabilities to protect sensitive information within logs.
  • Interactive Root Cause Analysis: Facilitates root cause analysis by correlating events and logs across the entire stack.
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Product Ranking

#4

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#5

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Log Analysis Software

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User Sentiment Summary

Excellent User Sentiment 151 reviews
Great User Sentiment 510 reviews
90%
of users recommend this product

New Relic has a 'excellent' User Satisfaction Rating of 90% when considering 151 user reviews from 1 recognized software review sites.

86%
of users recommend this product

Sumo Logic has a 'great' User Satisfaction Rating of 86% when considering 510 user reviews from 4 recognized software review sites.

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4.3 (285)
4.52 (151)
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4.6 (26)
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4.5 (128)
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3.7 (71)

Awards

New Relic stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

Real-Time Insights: New Relic excels in providing real-time application performance data, allowing for immediate identification of bottlenecks and anomalies.
AI-Driven Anomaly Detection: The platform leverages artificial intelligence to proactively detect unusual performance patterns, often before they become widespread issues.
Comprehensive Dashboards: New Relic offers highly customizable dashboards that provide a consolidated view of application health and performance, simplifying the monitoring process.
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Real-Time Analytics: Enables users to gain insights from their data in real time.
Scalability: The Sumo Logic platform easily scales to handle large volumes of data.
Integration: The platform easily integrates with a variety of data sources.
Intuitive Interface: Users praise the platform for its user-friendly interface.
Powerful Search: Users appreciate the robust search capabilities that allow for efficient data exploration and analysis.
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Cost: New Relic's pricing can be a significant barrier, especially for smaller businesses or those with limited budgets.
Complexity: The platform can feel overwhelming for new users due to its extensive features and detailed data visualizations.
Resource Consumption: Running New Relic can demand a substantial amount of system resources, potentially impacting the performance of the very systems it's monitoring.
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Cost: Sumo Logic can be expensive, especially for smaller organizations with limited budgets.
Complexity: The platform can be difficult to learn and master, particularly for users without prior experience with similar tools. Building advanced queries and CSE Rules can be challenging, and the documentation is sometimes outdated.
Performance: Some users report performance issues when handling very large datasets, particularly for searches spanning long timeframes.
Support: Sumo Logic's customer support, particularly its online resources, has room for improvement compared to more established competitors.
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Is New Relic the real deal or are users singing a different tune? New Relic is a powerful observability platform that excels in application performance monitoring (APM) and anomaly detection. Its comprehensive dashboards provide a clear picture of system health, and its real-time monitoring capabilities enable quick identification and resolution of performance bottlenecks. For example, one user praised New Relic's ability to provide near real-time data that allowed them to identify and address a database query that was impacting performance.However, New Relic's extensive feature set can lead to a steep learning curve, especially for new users. Additionally, some users have reported that New Relic can be resource-intensive, potentially impacting system performance, particularly for smaller deployments. While New Relic offers a range of integrations, some users feel it lags behind competitors like Honeycomb in terms of third-party tool compatibility, particularly regarding the depth and flexibility of querying capabilities. Overall, New Relic is best-suited for large enterprises and teams with experience in observability practices who require real-time insights into application performance and anomalies. Its robust APM, AI-driven anomaly detection, and comprehensive dashboards make it a valuable tool for DevOps teams and Site Reliability Engineers in fast-paced environments. However, smaller businesses or teams with limited budgets and experience may find its complexity, resource intensity, and pricing structure challenging.

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Is Sumo Logic truly the sumo wrestler of log management, or does it get thrown out of the ring by competitors? User reviews from the past year paint a picture of Sumo Logic as a powerful contender in the log management arena, particularly favored for its real-time analytics, user-friendly interface, and seamless integration capabilities. Customers appreciate its ability to handle large data volumes with ease, making it a popular choice for medium to large organizations.However, some users have voiced concerns about the platform's steep learning curve, which could pose a challenge for teams transitioning from simpler tools. Pricing is another area where Sumo Logic receives mixed reviews, with some users, especially smaller businesses, finding it a bit expensive. For instance, one user noted that Sumo Logic's pricing can be prohibitive for smaller organizations with limited budgets. Despite these drawbacks, Sumo Logic's strengths lie in its comprehensive feature set, reliability, and exceptional customer support, making it a top contender for organizations seeking a robust solution for log management, monitoring, and SIEM needs. Its ability to provide actionable insights into application and infrastructure operations, coupled with its cloud-native nature, makes it a strong choice for businesses heavily invested in cloud infrastructure.

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