Wisetail vs SuccessFactors LMS

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Our analysts compared Wisetail vs SuccessFactors LMS based on data from our 400+ point analysis of LMS Software, user reviews and our own crowdsourced data from our free software selection platform.

Wisetail Software Tool
SuccessFactors LMS Software Tool

Product Basics

Wisetail is a SaaS eLearning platform owned by Alchemy Systems. It assists with employee training, employee development, course creation and other informational needs. Designed to look and operate like a social media site through the UI, its capabilities include customized branding, mobile accessibility, knowledge management, social learning and reporting.

With biometric and digital security measures, it takes steps to ensure the integrity of its data. Administrators can set permissions, assign classes, provide feedback, fill out an enhanced profile and customize reports to best analyze data. The company also offers a people assurance technology, leading it to join the organization Intertek in 2019.
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SAP SuccessFactors Learning is an HR solution with LMS, talent management, payroll support and other capabilities. Some functionality mentioned below is available through additional modules offered through the wider company. The wide range of HR capabilities include benefits administration, compensation planning, employee lifecycle management, payroll, performance management, time tracking, succession planning and more. Customizable reporting and analytics make more effective measurements and actionable insights possible for users.
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$1,000 Monthly
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$2.17/User, Monthly
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Better Communication: It can help cement company culture with a custom-branded interface that allows collaboration and communication across all levels of an organization. Users can upload photos, video and other media. It can help create an online educational company culture.
  • More Cohesive Brand: The custom branding elements allow administrators to create a branded experience in relation to color, logos and more. Customize it to reach specific goals and help learners feel more comfortable during their lessons.
  • Organized Company Knowledge: The content library centralizes important procedures, forms, branding materials and company assets so everyone who needs them can access easily. Trainees can use a single sign-on function, authenticated through SAML to get in easily and cut down on vulnerabilities. Last, administrators can control who has permission, revoke or give digital rights and whitelist certain IP addresses.
  • Greater Employee Engagement: In addition to the multitude of media to engage employees, it has built-in gamification elements such as a leaderboard, point systems, badges and custom goals to help spur on the competition. As a software-as-a-service option, it makes scalability easier making it less likely an organization must switch to another product later.
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  • Improved Experience for Employees: Provides more detailed feedback and an open line of communication between employees with flexible surveys, dashboards varied by role or reporting and planning tools. This allows leaders to better bridge the gap and cater better to their needs.
  • Better Tech Adaptation: Demonstrates where different technology may better serve the staff in their day to day lives. It also provides tools so users can express themselves when management institutes new technologies to ease implementation burdens. After using new software, management can reach out to those who may be struggling more.
  • Greater Employee Engagement: Actively measures employee engagement and gathers feedback on compensation and benefits plans. This allows workers to feel they have more input leading to greater employee buy-in and a more productive office.
  • More Effective Processes: Saves time and money across the organization through automation and analysis of traditionally manual processes, reducing frustrations for employees and HR alike.
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  • Course Management: The course authoring tools allow users to create content and classes, forge learning paths and host live events. With a simple interface, instructors can edit and create what they need. They can embed PDFs, photos, microlearning materials, SCORM-compliant information, slideshows and videos.
  • User Profiles: It allows learners to upload files, participate in active discussions and mentor less experienced coworkers. On the instructor side, managers can give individuals an unlimited amount of attributes. This allows for selectivity when it comes to filtering out data for reports.
  • Blended Learning: It can combine more standard teaching methods with digital learning through SCORM compliant content, videos and other forms of multimedia. This is suitable for a mix of instructor-led or in-person environments.
  • Mobile Accessibility: The platform is accessible from most smartphones, tablets, PCs and other devices. It comes with an app that operates on Android, iOS, Mac and Windows. Lessons are automatically formatted to fit the various different screens. Learners can access lessons, trainers can provide feedback and employees can call up reference material on-the-go.
  • Social Learning: Users can navigate the software like they would a social media site. They can create profiles, make comments, ask for feedback, share videos and rate courses.
  • Reporting: It can automate reporting and adjust metrics to get the most accurate view of overall productivity and the impact of training. Administrators can monitor class completions, formal transcripts, system activity, profile changes and other data. It could have a wide scope or focus on individuals. It also tracks a real-time metric called, “vitality,” to see employee engagement.
  • Integrations: The solution can integrate with other HR, payroll and other necessary programs through SSO, identity management and access management tools. Integrations include 7shifts, ADP, Alliance Payroll Services, Ascentis, Kaltura, Okta, OneLogin, Paycom, Paylocity, PeopleSoft, Ping Identity, SAP, ServSave, talentReef, Ultimate Software, Vimeo, Wistia, Workpop, YouTube and many others.
  • Security: It has several methods of protecting data such as storing data at secure centers that are protected by two-factor authentication, biometric measures and video surveillance. Access to certain sub-sections is only granted on a case-by-case basis. Other security includes a private VPN, dedicated firewall, patched and hardened OSs, logs for auditing purposes, yearly penetration tests and change management that’s been assiduously documented. All users have to buy an SSL to ensure data is transferred safely. Data is backed up nightly and there’s a disaster plan in place.
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  • Learning Management: Provides training and learner experience to aid in employee development and better company-wide compliance. Information from experts makes the courses more engaging and relevant and can be delivered within the workday.
  • Talent Management: Helps leaders find, develop and keep the right staff. Tools include an ATS, cross-boarding, employee lifecycle administration, new hire paperwork, onboarding, performance management, recruiting, talent sourcing and more.
  • Employee Lifecycle: Allows administrators to fix gaps in helping employees develop or guiding them through the hiring process, with tools including:
    • Analytics, custom dashboards and reporting, and event-based triggers to manage employees from start to finish with the company.
    • Feedback after onboarding and offboarding to give deeper insight into the process.
  • Performance Management: Provides employees with the criticism and praise they need to become better at the job. Capabilities include:
    • Career planning, evaluations and reviews, goal management features and individualized reporting.
    • Feedback and analytics so workers and leaders can deliver praise and identify opportunities for improvement.
    • Premade questions for performance reviews, report designs and workflows.
    • Identification of at-risk employees who may be struggling in their position.
  • Succession Planning: Prepares candidates for leadership roles in case of sudden staff shake-ups and for in-house promotions.
    • Defines career path for employees, helping them think about further development.
    • Gets employees more invested in the company
    • Coordinates talent reviews with other factors, making it easier to identify candidates who might be overlooked
  • HR Capabilities: Handles the administration of benefits, payroll, time tracking and other important HR management issues.
    • Benefits: Design benefit packages and take employee feedback to gauge satisfaction. Helps provide clarity to employees about coverage and gives data to HR management to select the best plans. An intelligence engine allows administrators to run simulations based on budget and get employee feedback on their priorities, improving employee and leadership relations.
    • Payroll: Enables leaders to make and implement the best possible compensation and rewards programs. It automates, standardizes and streamlines accurate payment for employees and tax administration for employers.
    • Attendance and Finance: Keeps track of employee hours and transfers them into the payroll program, as well as helps the management team handle all other matters of finance in the organization.
    • Other HR: Manages compliance, organization management, employee profiles and more. Products include compliance, document generation, employee case management, HR ticketing, knowledge management, permits and visas.
  • Reporting and Analytics: Customizable reports measure the most important metrics for success to provide actionable, data-driven insights. Metrics include employee engagement, the effectiveness of HR processes, onboarding programs, technology gaps and more. It also helps with employee retention and workforce planning. Data can be exported and given to employees and other key stakeholders.

  • Limitations

    At the time of this review, these are the product limitations according to user feedback:

    • Difficult to learn
    • Has similar functionality to other solutions
    • Reporting isn’t as customizable as desired

    Suite Support

    mail_outlineEmail: There’s no general-purpose support email, but it’s likely that users can get help from representatives through email.
    phonePhone: Users can reach support for American products and services at +1 (800) 872-1727 and can get to the SAP Business One response center at +1 (888) 227-1727. For help in other countries, a full list is available on the support site.
    schoolTraining: It offers a multitude of training and support. Some training is available through paid courses; however, they do offer some free training as well. Customers also get access to additional resources such as certifications, microlearning, podcasts, videos, virtual events and whitepapers.
    local_offerTickets and Live Chat: Users can access live chat on the website 24/7 and send support tickets through the online portal.

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Product Ranking

#62

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LMS Software

#20

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LMS Software

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User Sentiment Summary

Great User Sentiment 39 reviews
Good User Sentiment 277 reviews
87%
of users recommend this product

Wisetail has a 'great' User Satisfaction Rating of 87% when considering 39 user reviews from 3 recognized software review sites.

76%
of users recommend this product

SuccessFactors LMS has a 'good' User Satisfaction Rating of 76% when considering 277 user reviews from 4 recognized software review sites.

n/a
4.7 (11)
2.7 (6)
3.3 (12)
4.8 (26)
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n/a
4.5 (77)
4.0 (7)
3.5 (177)

Synopsis of User Ratings and Reviews

Easy to Use: Both administrators tasked with uploading and managing content and employees completing training find the interface intuitive and easy to navigate.
Mobile-first Design: Employees can complete training from their smartphone or tablet, even downloading videos to watch offline, making it ideal for those who aren't always at a desk.
Built for Engagement: Features like interactive forums, discussion threads, and social learning tools help transform training from a passive activity into an engaging experience.
Customization Options: Companies can tailor the platform to their brand, incorporating company colors, logos, and messaging for a consistent look and feel.
Actionable Reporting: Built-in reporting tools allow administrators to track metrics like course completion rates, identify knowledge gaps, and measure the effectiveness of training programs.
Stellar Support: Users consistently praise the responsiveness and helpfulness of Wisetail's customer support team, which is available to assist with technical issues and answer questions.
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Sophisticated Performance Management: Over 90% of reviewers that discussed performance management loved the features and said it was better than other solutions.
Useful for Work: Users who referenced the system’s usefulness found it helpful in over 70% of reviews.
Good Functionality: Over 70% of reviewers mentioning this topic were happy with the various features of the program.
User Recommendations: Users who discussed recommendations and the software said they would recommend it in over 70% of comments.
Excellent Recruiting Tools: Over 70% of reviewers who talked about the talent acquisition features felt they worked well.
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Advanced Features Can Be Overwhelming: Some users have reported that the platform's advanced features can be overwhelming, particularly for those unfamiliar with learning management systems or seeking a more streamlined experience.
Limited Feature Specificity: Wisetail may lack certain niche features that cater to the specific demands of some customers. This could potentially require workarounds or integrations with other tools to fully address unique business requirements.
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Difficult to Learn: Users found the solution hard to adapt to with a steep learning curve in over 80% of reviews that discussed it.
Poor Administration Tools: Over 80% of reviewers who mentioned the management and administration features felt they were hard to use.
Mixed Reviews for Customer Service: Reviewers that discussed customer service had a nearly 50-50 ratio of good to bad experiences.
Mixed Reviews for Ease of Use: Users who talked about navigation and the UI were almost evenly split on whether or not they felt it worked well.
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Is Wisetail the whiz kid of learning management systems? User reviews from the past year suggest Wisetail is a robust platform celebrated for its user-friendly interface and mobile accessibility, making it a hit with those constantly on the go. Its social learning features, reminiscent of popular social media platforms, are praised for boosting engagement and making learning feel less like a chore and more like a collaborative experience. Users rave about the smooth implementation process and the stellar customer support, always ready to lend a helping hand. The platform's customizability is a major plus, allowing businesses to tailor the learning journey to their specific needs, which is particularly handy for industries like restaurants with unique training demands.However, some users find the advanced features a tad overwhelming, leaving them yearning for a simpler layout. A few have also pointed out a lack of certain features that cater to their specific needs. Despite these minor hiccups, Wisetail consistently receives high marks for user satisfaction. Many users applaud its cost-effectiveness and ability to efficiently deliver training to a large workforce. Think of it like this: Wisetail is like that reliable, multi-functional kitchen gadget that might have a few extra buttons, but at the end of the day, it gets the job done without breaking the bank.In a nutshell, Wisetail is best suited for businesses, particularly those with a large and dispersed workforce, looking for an engaging and user-friendly platform to streamline their training programs. Its mobile-first design, coupled with offline accessibility, makes it ideal for industries where employees are always on the move. While the advanced features might seem daunting to some, the platform's intuitive interface and top-notch customer support ensure a smooth user experience.

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SAP SuccessFactors Learning is an LMS and HR management solution. By far and away, the best-reviewed feature was professional development especially for its goal management and career plans. A 2019 PCMag review went as far as to call it the “Cadillac” of performance management. Reviewers were pleased with the features, found it useful to their career and would recommend the system to others. Last, reviewers were pleased with the recruiting tools and felt it aided them during talent acquisition. The useability and customer service for the product had very mixed reviews with an almost equal number of people reporting good or bad experiences. Reviewers who had used learning systems before and had smaller businesses had more positive things to say than new LMS users and large business employees. On the flip side, users felt it was particularly difficult to learn and said they ran into problems during the implementation process. While reviewers were pleased with the learning management overall, they didn’t like the administrator’s abilities, feeling it was lacking and not customizable enough. This may be a good fit for small and medium-sized businesses that are particularly interested in performance management. Do a thorough check of an organization’s requirements before choosing.

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