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iSpring Learn vs SuccessFactors LMS

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Our analysts compared iSpring Learn vs SuccessFactors LMS based on data from our 400+ point analysis of LMS Software, user reviews and our own crowdsourced data from our free software selection platform.

Overview Pricing Benefits & Features User Ratings Analyst Summary Screenshots
iSpring Learn Software Tool
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SuccessFactors LMS Software Tool
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Product Basics

The iSpring platform is a learning tool with over 54,000 clients worldwide. Overall, it has an authoring capability for creating interactive lessons, quizzes and assessments and reporting and analytics to track education in a corporate or institutional setting. With many integrations, it can be used for its content or act as a way to analyze skills in an organization.

One of its most notable functions is the way it works with PowerPoint.Through HyperPointe technology, it’s able to convert the slideshows into SCORM compliant HTML5 or MP4s. It has different levels of support and design abilities depending on the subscription.
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SAP SuccessFactors Learning is an HR solution with LMS, talent management, payroll support and other capabilities. Some functionality mentioned below is available through additional modules offered through the wider company. The wide range of HR capabilities include benefits administration, compensation planning, employee lifecycle management, payroll, performance management, time tracking, succession planning and more. Customizable reporting and analytics make more effective measurements and actionable insights possible for users.
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$2.82 Monthly, per-user
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$2.17/User, Monthly
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Product Assistance

Documentation
In Person
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Videos
Webinars
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Email
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FAQ
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Knowledge Base
24/7 Live Support
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Product Insights

  • More Effective Assessments The software has templates so instructors can quickly create multiple-choice, drag-and-drop, sequencing, matching and other types of questions. To ensure information is retained properly, it also has feedback capabilities, branching scenarios, randomized questions and customizable scoring rules.
  • Greater Security: The solution is compliant with the General Data Protection Regulation and uses Standard Contractual Clauses (SCC) for transferring data between EU and non-EU countries. The servers are hosted at Liquidweb, IBM Cloud, Amazon Web Services or FirstColo which all comply with various standards. It uses an https connection, thoroughly background checks all employees and undergoes security audits.
  • Higher Quality Content: Its ability to convert PowerPoint presentations makes it easier to create high-quality lessons with embedded links, images, animations and other elements. There’s also a library where administrators can find the necessary course materials and thousands of assets.
  • Better Communication: The platform comes with due dates and reminders to keep learners on track and centralizes knowledge so it’s easily accessible. In terms of video conferring, Zoom integrates within the application. This allows users to jump on calls without losing time switching applications.
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  • Improved Experience for Employees: Provides more detailed feedback and an open line of communication between employees with flexible surveys, dashboards varied by role or reporting and planning tools. This allows leaders to better bridge the gap and cater better to their needs.
  • Better Tech Adaptation: Demonstrates where different technology may better serve the staff in their day to day lives. It also provides tools so users can express themselves when management institutes new technologies to ease implementation burdens. After using new software, management can reach out to those who may be struggling more.
  • Greater Employee Engagement: Actively measures employee engagement and gathers feedback on compensation and benefits plans. This allows workers to feel they have more input leading to greater employee buy-in and a more productive office.
  • More Effective Processes: Saves time and money across the organization through automation and analysis of traditionally manual processes, reducing frustrations for employees and HR alike.
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  • Content Creation: Instructors can create a PowerPoint presentation and then add screencasts, narrations, quizzes and more to make a dynamic lesson. Then, they can upload the content for their students.
  • Products: There are two main options:
    • Learn: This product contains the base course functionality for students and instructors.
    • Suite: The Suite has a Suite version and a Full-Service Suite version on the pricing page to indicate two different levels of functions. The full-service version comes with authoring tools, access to the cloud, access to priority support and access to an online library.
  • Conversion: The platform converts PowerPoint presentations to an HTML5 or MP4 format. Through HyperPointe technology, they can generally keep the same animations and formatting so no one needs to reformat for the web. PowerPoints are converted without having to leave the program. Users can then upload to Vimeo or YouTube.
  • Content Library: It comes with over 55,000 royalty-free assets such as templates, over 30,00 character images and more than 230 backgrounds from different locations. Aside from that, it also has various icons, paper clips, buttons and switches to complete a presentation. For assets created in-house like logos or brand guides, the built-in cloud allows all team members to have access.
  • Integrations: For organizations that are looking for more robust functionality, the solution integrates with 156 systems. It’s built to integrate with materials that meet AIIC, cmi5, SCORM or xAPI compliance. The apps include Absorb, Adobe, Flora, Schoology, SmarterU, TOPYX and more.
  • Video Lessons: It can capture video lectures, narration, screenshots and annotations that provide step-by-step guides and easy to follow lessons. The program comes with a simple video editor so it’s easy to tweak videos, add effects, include text, add music and more.
  • Responsive Design: The platform works across mobile devices, tablets, PCs and more across Android and iOS. Teachers only have to create courses once. It automatically adapts to other formats. Learners can access materials offline.
  • Corporate Training: It can facilitate many different kinds of business training. The solution manages deadlines, provides consistent branding, secures information and can conduct comprehensive reports on employee skill level. An administrator can assign specific training options. Some real-world applications include:
    • Onboarding: It lets new hires get accustomed to company culture, compliance and policy more quickly.
    • Partner/Channel Training: For associations who work with other affiliates, channels or partners, it offers an easy way to get everyone up to speed.
    • Compliance Training: It helps learners stay on top of annual or monthly compliance whether that means safety, privacy, anti-harassment or discrimination policies or more.
    • Certification Training: Administrators can make in-house certification training so they can see who has completed the necessary training.
    • Product Training: It provides uniform, accurate dissemination of information to all when new products or updates are released.
    • Sales Training: With the ability to make how-to guides and choice-based scenarios, instructors can create interactive sales training to ensure the funnel is working properly.
  • Quizmaker: It helps create more engaging quizzes to see the skill level of employees. It has assignments geared toward retention and testing at key moments to ensure the subject is understood. The activities provide hands-on experience while teachers can provide feedback with annotations.
  • Cam Pro: This function allows the user to share their screens and record to provide tutorials. It provides narration over a slideshow and highlights the cursor so it can be followed visually.
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  • Learning Management: Provides training and learner experience to aid in employee development and better company-wide compliance. Information from experts makes the courses more engaging and relevant and can be delivered within the workday.
  • Talent Management: Helps leaders find, develop and keep the right staff. Tools include an ATS, cross-boarding, employee lifecycle administration, new hire paperwork, onboarding, performance management, recruiting, talent sourcing and more.
  • Employee Lifecycle: Allows administrators to fix gaps in helping employees develop or guiding them through the hiring process, with tools including:
    • Analytics, custom dashboards and reporting, and event-based triggers to manage employees from start to finish with the company.
    • Feedback after onboarding and offboarding to give deeper insight into the process.
  • Performance Management: Provides employees with the criticism and praise they need to become better at the job. Capabilities include:
    • Career planning, evaluations and reviews, goal management features and individualized reporting.
    • Feedback and analytics so workers and leaders can deliver praise and identify opportunities for improvement.
    • Premade questions for performance reviews, report designs and workflows.
    • Identification of at-risk employees who may be struggling in their position.
  • Succession Planning: Prepares candidates for leadership roles in case of sudden staff shake-ups and for in-house promotions.
    • Defines career path for employees, helping them think about further development.
    • Gets employees more invested in the company
    • Coordinates talent reviews with other factors, making it easier to identify candidates who might be overlooked
  • HR Capabilities: Handles the administration of benefits, payroll, time tracking and other important HR management issues.
    • Benefits: Design benefit packages and take employee feedback to gauge satisfaction. Helps provide clarity to employees about coverage and gives data to HR management to select the best plans. An intelligence engine allows administrators to run simulations based on budget and get employee feedback on their priorities, improving employee and leadership relations.
    • Payroll: Enables leaders to make and implement the best possible compensation and rewards programs. It automates, standardizes and streamlines accurate payment for employees and tax administration for employers.
    • Attendance and Finance: Keeps track of employee hours and transfers them into the payroll program, as well as helps the management team handle all other matters of finance in the organization.
    • Other HR: Manages compliance, organization management, employee profiles and more. Products include compliance, document generation, employee case management, HR ticketing, knowledge management, permits and visas.
  • Reporting and Analytics: Customizable reports measure the most important metrics for success to provide actionable, data-driven insights. Metrics include employee engagement, the effectiveness of HR processes, onboarding programs, technology gaps and more. It also helps with employee retention and workforce planning. Data can be exported and given to employees and other key stakeholders.

    • Limitations

    At the time of this review, these are the product limitations according to user feedback:

    • Difficult to learn
    • Has similar functionality to other solutions
    • Reporting isn’t as customizable as desired

    Suite Support

    mail_outlineEmail: There’s no general-purpose support email, but it’s likely that users can get help from representatives through email.
    phonePhone: Users can reach support for American products and services at +1 (800) 872-1727 and can get to the SAP Business One response center at +1 (888) 227-1727. For help in other countries, a full list is available on the support site.
    schoolTraining: It offers a multitude of training and support. Some training is available through paid courses; however, they do offer some free training as well. Customers also get access to additional resources such as certifications, microlearning, podcasts, videos, virtual events and whitepapers.
    local_offerTickets and Live Chat: Users can access live chat on the website 24/7 and send support tickets through the online portal.

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Product Ranking

#14

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#20

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User Sentiment Summary

Excellent User Sentiment 237 reviews
Good User Sentiment 277 reviews
92%
of users recommend this product

iSpring Learn has a 'excellent' User Satisfaction Rating of 92% when considering 237 user reviews from 5 recognized software review sites.

76%
of users recommend this product

SuccessFactors LMS has a 'good' User Satisfaction Rating of 76% when considering 277 user reviews from 4 recognized software review sites.

4.7 (14)
4.7 (11)
4.7 (48)
3.3 (12)
4.7 (135)
n/a
4.1 (3)
4.5 (77)
4.2 (37)
3.5 (177)

Awards

iSpring Learn stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

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Synopsis of User Ratings and Reviews

User-Friendly Design: Around 80% of reviewers loved the interface and said it was easy to implement, learn and navigate.
Excellent Customer Service: Users found the customer service to be friendly, helpful and effective in 60% of all reviews.
Competitive Price: About 60% of users felt that the price was fair and that the functionality was well worth the money.
Overall Good Functionality: The features were described as working well in just over 40% of the reviews. The most popular mention was its quick course setup, learning paths, customization, integration, mobile functionality and course authoring capabilities.
Testing Assessments: Around 20% of users who left reviews said the platform had excellent capabilities when it came to delivering tests, surveys, quizzes, assessments and simulations.
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Sophisticated Performance Management: Over 90% of reviewers that discussed performance management loved the features and said it was better than other solutions.
Useful for Work: Users who referenced the system’s usefulness found it helpful in over 70% of reviews.
Good Functionality: Over 70% of reviewers mentioning this topic were happy with the various features of the program.
User Recommendations: Users who discussed recommendations and the software said they would recommend it in over 70% of comments.
Excellent Recruiting Tools: Over 70% of reviewers who talked about the talent acquisition features felt they worked well.
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Problems with Features: While many felt the features worked well, around 40% found issues with the existing tools, with around10% disliking the reporting and customization features.
Missing Functionality: In 20% of the reviews, users requested add-ons to the current feature set with better native screen recording and screenshots capabilities mentioned the most.
Pricing Issues: Between 10% to 20% felt the price was too much for its functionality with just under 10% saying they felt pressured to buy more expensive subscriptions.
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Difficult to Learn: Users found the solution hard to adapt to with a steep learning curve in over 80% of reviews that discussed it.
Poor Administration Tools: Over 80% of reviewers who mentioned the management and administration features felt they were hard to use.
Mixed Reviews for Customer Service: Reviewers that discussed customer service had a nearly 50-50 ratio of good to bad experiences.
Mixed Reviews for Ease of Use: Users who talked about navigation and the UI were almost evenly split on whether or not they felt it worked well.
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The iSpring system is an extremely user-friendly option especially popular among educators. This is likely due to its tie-in with PowerPoint. Users can create a presentation in PowerPoint and then, without leaving the app, directly upload it to iSpring where it’s converted into the proper format. Its usability, quick adoption, good price and excellent customer service made for an overwhelming number of satisfied reviews. On the other hand, the satisfaction with the feature set was split with half saying it worked well and half finding the functionality wanting. Many users wanted new features, but the requests were mostly distinct from one another and for very specific capabilities. While iSpring does offer customization options, there are many features that are out of reach due to price, technological limitations or lack of knowledge on the part of the customer. Overall, this is a great solution for educators and corporate administrators looking to adopt a system quickly and easily. It may not be suitable for large businesses with more complex needs. Users should also look into exactly what they need so they don’t get bumped into the more expensive pricing tier.

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SAP SuccessFactors Learning is an LMS and HR management solution. By far and away, the best-reviewed feature was professional development especially for its goal management and career plans. A 2019 PCMag review went as far as to call it the “Cadillac” of performance management. Reviewers were pleased with the features, found it useful to their career and would recommend the system to others. Last, reviewers were pleased with the recruiting tools and felt it aided them during talent acquisition. The useability and customer service for the product had very mixed reviews with an almost equal number of people reporting good or bad experiences. Reviewers who had used learning systems before and had smaller businesses had more positive things to say than new LMS users and large business employees. On the flip side, users felt it was particularly difficult to learn and said they ran into problems during the implementation process. While reviewers were pleased with the learning management overall, they didn’t like the administrator’s abilities, feeling it was lacking and not customizable enough. This may be a good fit for small and medium-sized businesses that are particularly interested in performance management. Do a thorough check of an organization’s requirements before choosing.

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