Cornerstone LMS vs SuccessFactors LMS

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Our analysts compared Cornerstone LMS vs SuccessFactors LMS based on data from our 400+ point analysis of LMS Software, user reviews and our own crowdsourced data from our free software selection platform.

SuccessFactors LMS Software Tool

Product Basics

Cornerstone LMS is designed to help organizations create, deliver and manage employee training programs. It lets you create personalized learning experiences, facilitate real-time collaboration, and track learner and team performance. Features include content management, personalized learning, HR integration, reporting and insights, and compliance training.

User reviews generally commend its ease of use, scalability and effectiveness in improving employee engagement and knowledge retention. When compared to other LMS platforms, Cornerstone stands out with its strong focus on user experience, diverse feature set and insightful reporting capabilities.

While its pricing varies based on the specific modules and features chosen, it typically falls within the mid-range of similar products, offering a good balance of value and functionality.

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SAP SuccessFactors Learning is an HR solution with LMS, talent management, payroll support and other capabilities. Some functionality mentioned below is available through additional modules offered through the wider company. The wide range of HR capabilities include benefits administration, compensation planning, employee lifecycle management, payroll, performance management, time tracking, succession planning and more. Customizable reporting and analytics make more effective measurements and actionable insights possible for users.
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$6/User, Monthly
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$2.17/User, Monthly
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Tailored to your specific needs
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Product Assistance

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Product Insights

  • Exceptional Online Course Selling and Learning Analytics Features: In our analysis, Cornerstone scored exceptionally well for features that help you sell courses online, generate analytical reports, enable learning on the mobile app and gamify training activities. All the basics are available out of the box — from course selling and subscription management to mobile course tracking and custom reports.
  • Helps Identify and Fill Skill Gaps: Identify top talent and create development paths today with Cornerstone Succession.
    • Bird’s Eye View: Visualize employees on a customizable grid with filters and intuitive color-coding to easily spot high-potential talent and those at risk.
    • Resume Profiles: Use highly configurable pages to specify and view the qualifications, interests and career aspirations of employees.
    • Succession Snapshot: Access key succession metrics such as performance, successors, impact of loss, potential and probability of loss on a configurable dashboard.
    • Succession Tasks: Set up forms and workflows to collect relevant succession information from managers throughout the year.
    • Talent Search: Conduct attribute-based searches using resume data to find matches among high-potential employees.
    • Talent Pools: Filter and search within manually created collections of employees based on your talent searches.
  • Powers AI-driven Learning: Identify skills gaps, develop skill development opportunities and retain top talent with Cornerstone Galaxy, the AI-powered Workforce Agility platform. By leveraging AI, Galaxy provides actionable insights into your employee’s skills, and helps you make data-driven decisions about your training program.
  • Award-Winning LMS: In the SelectHub Awards 2024, Cornerstone won best-in-class honors for assessments, user management and gamification, and integrations and extensibility.
  • Helps Deliver Immersive Learning Experiences: Cornerstone leverages XR simulations to immerse employees in realistic work scenarios and develop their skills. It offers secure, effective simulations of customer service situations and builds emotional confidence through authentic, controlled conversations. Additionally, the platform facilitates virtual hands-on learning, allowing employees to acquire new skills and adapt to new tools without interrupting their current workflows.
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  • Improved Experience for Employees: Provides more detailed feedback and an open line of communication between employees with flexible surveys, dashboards varied by role or reporting and planning tools. This allows leaders to better bridge the gap and cater better to their needs.
  • Better Tech Adaptation: Demonstrates where different technology may better serve the staff in their day to day lives. It also provides tools so users can express themselves when management institutes new technologies to ease implementation burdens. After using new software, management can reach out to those who may be struggling more.
  • Greater Employee Engagement: Actively measures employee engagement and gathers feedback on compensation and benefits plans. This allows workers to feel they have more input leading to greater employee buy-in and a more productive office.
  • More Effective Processes: Saves time and money across the organization through automation and analysis of traditionally manual processes, reducing frustrations for employees and HR alike.
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  • Content Creation: Tailor existing Grovo courses or create new ones to fit your organization’s needs quickly.
    • Use various media types, including documents, videos, images and PowerPoint slides to enrich your content.
    • Enhance learning with interactive elements like quizzes to reinforce key concepts.
    • Design responsive, mobile-friendly courses using an intuitive interface.
    • Create, manage and analyze custom training materials efficiently.
  • Integrations Marketplace: Browse and select from a variety of partner-built integrations, including APIs, import loads and content subscriptions. Use pre-built integrations, connectors and flexible APIs to manage integrations easily, with a self-service platform for efficient data handling.
  • Immersive Learning: Use the Immerse tool to build personalized learning experiences in extended reality (XR) simulations of real-life work situations.
    • AI-Powered Content Authoring: Design immersive simulations with a range of environments, avatars and voices without needing coding or animation skills.
    • Skills Analytics Dashboard: Manage learning content and evaluations all from one dashboard.
    • Immersive Learning Content: Develop essential soft skills like leadership and communication through roleplay with virtual characters. Access a variety of pre-made content or create your own to fit your needs.
  • Surveys: Use various question types and response formats to collect information beyond course-based evaluations. Create detailed reports on individual survey responses or track trends over time with recurring surveys. Gather valuable information, such as employee interest in development opportunities or skills assessments for new roles.
  • Products: The company offers several solutions. Learning is the training, education and informational tool. However, several other applications with complementary goals are provided through the same company. All integrate with Learning and each other as part of the larger suite.
    • Careers: This coaching software helps managers praise over performers and give extra help to underperformers. Staff can use them to figure out their interests and build a path to growth within a company.
    • Content Anytime: For organizations looking to supplement their information with pre-made content, it has classes aimed at skill building in subjects such as communication, leadership and coaching, customer services, emotional intelligence, listening, personal growth, stress management and more.
    • Development: This helps with continuous growth by suggesting content so employees can build valuable skills. Whereas coaching is more geared toward building career goals, this focuses on the information from preferred sources whether that be books, podcasts, videos or something else.
    • HR: It provides HR data management to aid in decisions about the workforce, management and other organization-wide initiatives. The platform manages the human capital component of a business.
    • Performance: As a performance and workforce management platform, this aids in the high-level work of seeing the broader trends in skill gaps, performance and the overall talent pipeline. It has tools for giving staff reviews and ensuring performance processes are compliant.
    • Recruiting: Aimed at solving talent acquisition issues, this program helps with the discovery, acquisition and onboarding of talent. Some of its capabilities include attracting qualified candidates, AI insights for recruiting and showcasing a company’s unique brand and culture.
    • Other Solutions: It also has applications for SMB talent management, compliance, e-commerce, sales and other integrations.
  • Instructor-Led Training (ILT): ILT sessions are available in both virtual and physical classroom settings. This includes interest tracking, reservation capabilities, session rosters and waitlists. The solution has a wide range of delivery options including audio, digital files and documents, instructor-led classes, video and VR.
  • Grovo Microlearning Content: Use Grovo’s exclusive microlearning content through Cornerstone to provide impactful training on key topics that engage employees and support business goals.
    • Modify existing content or build new materials with the Grovo Create tool to fit your organization’s needs.
    • Access a wide range of content, including professional skills, leadership and management, modern compliance, diversity, equity, inclusion, and remote work essentials and fundamentals.
  • Mobile App: The Cornerstone CSX app allows you to access key features and a fast, intuitive learning experience on your device.
  • Core Features
    • Learner Home: View a personalized dashboard with company banners, training metrics and recommended content driven by machine learning.
    • Learning Search: Quickly find and filter courses by topic and duration to view relevant training options.
    • Learning Transcript: Manage your training history, track progress, and access ongoing and completed courses.
  • Use Cases
    • Log In: Switch language settings based on company preferences after logging in.
    • Learner Home: Receive personalized content recommendations and interact with training on your dashboard.
    • Learning Search: Locate and filter short courses to find relevant training.
  • Check-ins: Use Check-Ins to hold regular meetings and discussions with teams, focusing on alignment, coaching and performance development. Set up templates to guide discussions, help employees set goals, discuss career development and provide feedback. Schedule one-on-one or regular Check-Ins to ensure continuous communication and manage performance effectively.
  • Engage: Set up and schedule recurring feedback campaigns to capture employee satisfaction, engagement and commitment, and gain a complete view of workforce dynamics. Allow managers with the right permissions to access and review campaign results through a dedicated dashboard without creating or editing campaigns.
  • Assessments: Create tests and assignments to assess learner performance.
    • Use the Search bar to find specific assessments quickly.
    • View all assessments in the table, including their title, version, number of questions, last updated date and last updater.
    • Edit assessments, view current and previous versions, and manage version status (Draft or Published).
    • Publish assessments to make them available in the Course Console and Learning Assignment Tool. Note that once published, assessments are locked and cannot be edited.
  • Course Catalog: Manage and update metadata for learning objects (LOs) in your system. Adjust details like titles, keywords, subjects, recurrence settings, recommendations and email notifications.
  • Security: Keep your data safe on a foolproof learning platform.
    • Protect your data with 256-bit TLS encryption for secure data in transit.
    • Authenticate clients to control application access and ensure users only see what they’re authorized to view.
    • Benefit from FedRAMP authorization and regular audits to meet global and regional compliance requirements.
    • Use advanced cloud security measures to support heavy workloads.
    • Align with data protection regulations through integrated privacy features and commit to responsible AI technology in the workplace.
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  • Learning Management: Provides training and learner experience to aid in employee development and better company-wide compliance. Information from experts makes the courses more engaging and relevant and can be delivered within the workday.
  • Talent Management: Helps leaders find, develop and keep the right staff. Tools include an ATS, cross-boarding, employee lifecycle administration, new hire paperwork, onboarding, performance management, recruiting, talent sourcing and more.
  • Employee Lifecycle: Allows administrators to fix gaps in helping employees develop or guiding them through the hiring process, with tools including:
    • Analytics, custom dashboards and reporting, and event-based triggers to manage employees from start to finish with the company.
    • Feedback after onboarding and offboarding to give deeper insight into the process.
  • Performance Management: Provides employees with the criticism and praise they need to become better at the job. Capabilities include:
    • Career planning, evaluations and reviews, goal management features and individualized reporting.
    • Feedback and analytics so workers and leaders can deliver praise and identify opportunities for improvement.
    • Premade questions for performance reviews, report designs and workflows.
    • Identification of at-risk employees who may be struggling in their position.
  • Succession Planning: Prepares candidates for leadership roles in case of sudden staff shake-ups and for in-house promotions.
    • Defines career path for employees, helping them think about further development.
    • Gets employees more invested in the company
    • Coordinates talent reviews with other factors, making it easier to identify candidates who might be overlooked
  • HR Capabilities: Handles the administration of benefits, payroll, time tracking and other important HR management issues.
    • Benefits: Design benefit packages and take employee feedback to gauge satisfaction. Helps provide clarity to employees about coverage and gives data to HR management to select the best plans. An intelligence engine allows administrators to run simulations based on budget and get employee feedback on their priorities, improving employee and leadership relations.
    • Payroll: Enables leaders to make and implement the best possible compensation and rewards programs. It automates, standardizes and streamlines accurate payment for employees and tax administration for employers.
    • Attendance and Finance: Keeps track of employee hours and transfers them into the payroll program, as well as helps the management team handle all other matters of finance in the organization.
    • Other HR: Manages compliance, organization management, employee profiles and more. Products include compliance, document generation, employee case management, HR ticketing, knowledge management, permits and visas.
  • Reporting and Analytics: Customizable reports measure the most important metrics for success to provide actionable, data-driven insights. Metrics include employee engagement, the effectiveness of HR processes, onboarding programs, technology gaps and more. It also helps with employee retention and workforce planning. Data can be exported and given to employees and other key stakeholders.

  • Limitations

    At the time of this review, these are the product limitations according to user feedback:

    • Difficult to learn
    • Has similar functionality to other solutions
    • Reporting isn’t as customizable as desired

    Suite Support

    mail_outlineEmail: There’s no general-purpose support email, but it’s likely that users can get help from representatives through email.
    phonePhone: Users can reach support for American products and services at +1 (800) 872-1727 and can get to the SAP Business One response center at +1 (888) 227-1727. For help in other countries, a full list is available on the support site.
    schoolTraining: It offers a multitude of training and support. Some training is available through paid courses; however, they do offer some free training as well. Customers also get access to additional resources such as certifications, microlearning, podcasts, videos, virtual events and whitepapers.
    local_offerTickets and Live Chat: Users can access live chat on the website 24/7 and send support tickets through the online portal.

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Product Ranking

#25

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LMS Software

#20

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LMS Software

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Analyst Rating Summary

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Analyst Ratings for Functional Requirements Customize This Data Customize This Data

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SuccessFactors LMS
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AI-based Capabilities Assessments Collaboration Compliance Content And Course Management ECommerce Learning Delivery Mobile Capabilities Platform Capabilities Reporting And Dashboard User Management And Gamification 43 71 67 67 91 100 76 100 96 100 100 0 25 50 75 100
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User Sentiment Summary

Great User Sentiment 1306 reviews
Good User Sentiment 277 reviews
83%
of users recommend this product

Cornerstone LMS has a 'great' User Satisfaction Rating of 83% when considering 1306 user reviews from 5 recognized software review sites.

76%
of users recommend this product

SuccessFactors LMS has a 'good' User Satisfaction Rating of 76% when considering 277 user reviews from 4 recognized software review sites.

5.0 (21)
4.7 (11)
4.1 (495)
3.3 (12)
4.3 (220)
n/a
4.3 (137)
4.5 (77)
4.1 (433)
3.5 (177)

Awards

SelectHub research analysts have evaluated Cornerstone LMS and concluded it earns best-in-class honors for Mobile Capabilities.

Mobile Capabilities Award

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Synopsis of User Ratings and Reviews

Easy to Learn: Users adjusted well to the system and navigated it easily in about 40% of reviews.
Satisfactory Features: Between 30% and 40% of users were happy with the features and 20% felt the platform frequently added improved functionality. The most popular features included customization options, course and content creation tools, third-party integrations and communication capabilities.
Excellent Reporting: Around 20% found the reporting comprehensive, usable and suited to their needs.
Fair Pricing: In 20% of user reviews, administrators felt they got good value for their money.
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Sophisticated Performance Management: Over 90% of reviewers that discussed performance management loved the features and said it was better than other solutions.
Useful for Work: Users who referenced the system’s usefulness found it helpful in over 70% of reviews.
Good Functionality: Over 70% of reviewers mentioning this topic were happy with the various features of the program.
User Recommendations: Users who discussed recommendations and the software said they would recommend it in over 70% of comments.
Excellent Recruiting Tools: Over 70% of reviewers who talked about the talent acquisition features felt they worked well.
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Poor Customer Support: By far, the biggest complaint was the customer service, with almost 40% of reviewers complaining about slow turnaround times, ineffective solutions or other issues.
Unintuitive User Experience: Around 30% of users disliked the overall user experience, with the most common complaints surrounding glitches, the data importing process, integration and reporting.
Overwhelming and Confusing: Between 10% and 20% found the number of features hard to learn.
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Difficult to Learn: Users found the solution hard to adapt to with a steep learning curve in over 80% of reviews that discussed it.
Poor Administration Tools: Over 80% of reviewers who mentioned the management and administration features felt they were hard to use.
Mixed Reviews for Customer Service: Reviewers that discussed customer service had a nearly 50-50 ratio of good to bad experiences.
Mixed Reviews for Ease of Use: Users who talked about navigation and the UI were almost evenly split on whether or not they felt it worked well.
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Cornerstone Learning is an all-in-one LMS that brings together learning, growth, skills and capabilities into a personalized, curated experience for employees. Trusted by thousands of organizations across all sizes and industries, it supports employees from hire to retire.Users generally find the system easy to learn and navigate and praise its frequent updates and improved functionality. They also find the reporting comprehensive and usable and feel it provides good value for their money.The biggest drawback of Cornerstone among users is poor customer support, with reviewers complaining about slow turnaround times and ineffective solutions. Some users also reported issues with glitches, data importing, integration and reporting.Overall, Cornerstone Learning is a comprehensive and customizable LMS that helps organizations provide personalized, engaging and compliant learning experiences for their employees. It’s particularly well-suited for organizations looking to boost productivity with version management and smooth inline content workflows

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SAP SuccessFactors Learning is an LMS and HR management solution. By far and away, the best-reviewed feature was professional development especially for its goal management and career plans. A 2019 PCMag review went as far as to call it the “Cadillac” of performance management. Reviewers were pleased with the features, found it useful to their career and would recommend the system to others. Last, reviewers were pleased with the recruiting tools and felt it aided them during talent acquisition. The useability and customer service for the product had very mixed reviews with an almost equal number of people reporting good or bad experiences. Reviewers who had used learning systems before and had smaller businesses had more positive things to say than new LMS users and large business employees. On the flip side, users felt it was particularly difficult to learn and said they ran into problems during the implementation process. While reviewers were pleased with the learning management overall, they didn’t like the administrator’s abilities, feeling it was lacking and not customizable enough. This may be a good fit for small and medium-sized businesses that are particularly interested in performance management. Do a thorough check of an organization’s requirements before choosing.

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