Tidio vs LiveAgent

User reviews from the past year paint a pretty clear picture of Tidio as a user-friendly and feature-rich live chat software that's a great fit for businesses of all sizes. Users rave about its simple interface, making it a breeze to get started, even for non-techies. The platform is packed with all the essentials for managing live chat, like sending and receiving messages, keeping tabs on conversations, and diving into analytics to see how you're doing. But Tidio doesn't stop at the basics. It boasts some unique features that really make it stand out from the crowd. One big hit is the built-in chatbot, which can be a lifesaver for handling common customer questions and resolving issues without human intervention. This not only saves time but also ensures your customers get the help they need, even when your team is swamped or off the clock. Users also appreciate Tidio's ability to integrate with other tools they're already using, like CRM systems and email marketing platforms, creating a seamless workflow. While Tidio gets a lot of love, there are a few areas where users would like to see some improvement. Some mention that the mobile app could use a little more polish to match the desktop experience. Others point out that while the free plan is a great starting point, the jump in price for higher tiers might be a bit steep for smaller businesses or those just starting out. Overall, though, the consensus is clear: Tidio is a top contender in the live chat arena, especially for businesses looking for an easy-to-use, feature-packed solution that won't break the bank. So, if you're ready to take your customer interactions to the next level, give Tidio a whirl!

LiveAgent offers live chat and helpdesk capabilities, including advanced ticketing. Users can access and update all aspects of a given customer account. Interactive tools, automated behavior reply terminology, live queries management and intuitive onboarding are some aspects of the software that users appreciate. However, some users noted that the software is pricey and the UI is dated. They also reported issues with the payment gateway, mobile app design, service experience feedback and somewhat limited integration options, in terms of other social media and chat platforms. All things considered, LiveAgent is a decent live chat software suitable for businesses of all sizes.