tawk.to vs Zoho SalesIQ

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Our analysts compared tawk.to vs Zoho SalesIQ based on data from our 400+ point analysis of Live Chat Software, user reviews and our own crowdsourced data from our free software selection platform.

Product Basics

Tawk.to is a customer communication platform that allows businesses to respond and engage with customers in real time. It provides free messaging capabilities and customer service across different offerings worldwide. It is reliable and provides customizable settings for visitors to monitor and chat within the app, website or anywhere.

It is feature-rich, ad-free, supports over 45 languages and is 100% free of cost.
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Zoho SalesIQ tracks website visitors, boosts sales conversation, increases ROI and converts prospects into qualified leads. It provides marketing activities using automation tools to communicate instantly with customers via email, audio calls or messages. Powered full-time bots can capture and convert leads. It routes conversations and schedules meetings while engaging with visitors in real time.

Its built-in website visitor tracker quickly moves leads down the sales funnel for conversions. The integrated CRM gets notified whenever a potential lead lands on the website.
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$7/Operator, Monthly, Freemium
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Tailored to your specific needs
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Windows
Mac
Linux
Android
Chromebook
Windows
Mac
Linux
Android
Chromebook
Cloud
On-Premise
Mobile
Cloud
On-Premise
Mobile

Product Assistance

Documentation
In Person
Live Online
Videos
Webinars
Documentation
In Person
Live Online
Videos
Webinars
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support
Email
Phone
Chat
FAQ
Forum
Knowledge Base
24/7 Live Support

Product Insights

  • Increase Customer Satisfaction: Provides quick and consistent responses using shortcuts and canned messages. Offer a rating scale for visitors to determine successful ratings. Keep track of messages by sending chat transcripts to visitors. Guide website visitors by offering screen sharing or video calls. 
  • Increase Leads: Gather detailed customer information and keep them engaged. Send proactive messages with ongoing product updates, discounts or offers. 
  • Improve Customer Support: Monitor visitors’ website activity while tracking engagement, geographical location and intent. Attract customers using customized attention bubbles and start engaging. Create different rules to automate triggers if an agent cannot respond on time. 
  • Cost-Free: Access unlimited premium features at no cost. 
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  • Strengthen Customer Engagement: Seamless interaction with website visitors at every stage to close deals faster. Provides a centralized platform to sync chat messages from multiple websites. Communicate efficiently via customized live chat messenger to understand customer queries in real time. Send personalized messages to reach quality prospects. 
  • Increase Quality Leads: Analyze customer profiles and contact valuable prospects by mapping the sales journey. Deploy AI-powered chatbots to handle leads automatically by gathering information, answering questions and demonstrating products based on customer requirements. 
  • Effective Communication Medium: Enable live chat on social media for better customer outreach. It allows businesses to find multilingual chat support and real-time language translation on landing on the website to reduce response time. Facilitates audio calls and screen sharing for better customer visibility. 
  • Boost Customer Support: Fulfill customer expectations by connecting via Mobilisten. It allows instant messaging, photo and file sharing to understand and solve queries. Maintain and keep track of customer analytics in real time. 
  • Free Trial: Test hands-on with the 15-day free trial version. 
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  • Widget Cards: Customize widgets by adding logos, images, headlines and videos. Add form fields to collect visitor details like email address and name. Export and access data as needed. Control widget visibility on desktop and mobile. 
  • Visitor Data: Capture customer details and monitor website activity. Categorize browsing activity according to idle, served or active users. Capture details like device type, visitor location, number of chats and visits. Get in-depth information, including IP address, maximizing chat windows and typing previews. 
  • Chat Pages: Customizes and hosts chat page URLs for businesses without a website. Agents can add job title, profile photo, a short description, external and social media links. Businesses can start providing support to customers via live chat. 
  • Reports: A built-in reporting section and metrics help track agent performance and customer engagement. Gather data including first response time, chat volume, ticket resolution time, volume and user satisfaction. 
  • Ticket Forwarding Email: Handles and tracks all support requests from a single dashboard by sending help emails to the ticketing center. 
  • Contacts: Like CRM, it manages customer activity and conversations from multiple channels within a single dashboard. Keeps track of all contact details, review notes, tickets and customer interactions. 
  • Canned Messages: Personalize and use saved replies to respond to commonly asked questions in real time. Agents can use unlimited canned responses. 
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  • Monitoring: Monitor agent performance by analyzing concurrent chats, progress and average response time, including idle and online hours, in real time. 
  • Smart Chatbots: Maximize customer outreach by automating daily interactions. Create workflows and customize response messages with codeless bots. It answers common queries and responds using the resource library. Gain full control over the chatbot’s behavior for deeper insights. 
  • Visitor Tracking: Gather complete customer information, including visitor details, conversation, time spent, location, last active time, traffic source and more. It indicates if the visitor is idle, busy or available. It provides multiple viewing options like ring view for hot prospects and list view for cold prospects. 
  • Smart Widgets: Customize app integration using widgets. Add auto-sync to prevent double data entries. Create and manage data displayed on widgets with form controllers. 
  • Reports and Analytics: Gather complete visitor information and identify potential leads using drill-down reports. Track and optimize website performance through visitor footprint, drop-offs and top performing pages. 
  • CRM Integration: Provides seamless integration with multiple business applications. Increase sales by identifying potential leads, engaging and converting prospects. Route chat conversations to the relevant department for deeper insights. Receive notifications whenever a new or existing prospect visits the website. 
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Product Ranking

#24

among all
Live Chat Software

#48

among all
Live Chat Software

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Analyst Rating Summary

76
82
80
95
62
79
87
100
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Online Visitor Management
Online Visitor Management
Conversation Management

Analyst Ratings for Functional Requirements Customize This Data Customize This Data

tawk.to
Zoho SalesIQ
+ Add Product + Add Product
Conversation Management Customer Collaboration Online Visitor Management Platform Capabilities Ticket Management 80 62 87 81 65 95 79 100 79 71 0 25 50 75 100
81%
0%
19%
95%
0%
5%
29%
43%
28%
71%
0%
29%
89%
0%
11%
100%
0%
0%
76%
5%
19%
71%
5%
24%
60%
0%
40%
30%
70%
0%

Analyst Ratings for Technical Requirements Customize This Data Customize This Data

50%
0%
50%
67%
0%
33%

User Sentiment Summary

Excellent User Sentiment 277 reviews
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92%
of users recommend this product

tawk.to has a 'excellent' User Satisfaction Rating of 92% when considering 277 user reviews from 1 recognized software review sites.

we're gathering data
4.6 (277)
n/a

Awards

tawk.to stands above the rest by achieving an ‘Excellent’ rating as a User Favorite.

User Favorite Award

SelectHub research analysts have evaluated Zoho SalesIQ and concluded it earns best-in-class honors for Conversation Management and Online Visitor Management.

Conversation Management Award
Online Visitor Management Award

Synopsis of User Ratings and Reviews

Free Live Chat Software: tawk.to provides core live chat features at no cost, making it a budget-friendly option for individuals, startups, and small businesses.
User-Friendly Interface: The platform is known for its intuitive design and ease of use, allowing users to quickly adapt and manage their live chat interactions effectively.
Mobile App: tawk.to offers a mobile app that enables users to stay connected and respond to chats on the go, ensuring flexibility and responsiveness.
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Extensive Customization: Zoho SalesIQ allows users to personalize chat widgets to match their branding, creating a seamless experience for visitors. This includes modifying the chat window's appearance, language, and automated messages.
Visitor Tracking: Gain valuable insights into visitor behavior on your website. Understand their navigation patterns, identify pages of interest, and even see what they type before sending a message. This knowledge empowers proactive engagement and personalized interactions.
Lead Scoring: Automatically qualify leads based on their behavior and interactions on your website. Assign scores based on specific criteria, such as pages visited or time spent on site, helping your sales team prioritize and focus on the most promising prospects.
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Limited Customization: Users have expressed frustration with the inability to white-label the chat widget, remove tawk.to branding, or customize the chat widget's appearance beyond basic color changes. This lack of flexibility can clash with a company's branding and professionalism.
Mobile App Shortcomings: The mobile app has received criticism for its notification system, which can be unreliable and cause missed messages. Additionally, the app's interface and functionality are not as robust as the desktop version, leading to a less-than-ideal experience for users on the go.
Reporting Limitations: The reporting and analytics features are relatively basic, lacking the depth and customization options that some businesses require for in-depth analysis of chat interactions and agent performance. This can hinder data-driven decision-making and optimization efforts.
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Limited Customization: Users express frustration with the inability to tailor the chat widget's appearance extensively to match their brand aesthetics beyond basic color changes. This lack of flexibility can lead to a disconnect between the chat widget and the overall website design.
Mobile App Shortcomings: The mobile app for Zoho SalesIQ receives criticism for its limited functionality and occasional performance issues. Users report difficulties in accessing certain features and experiencing delays in notifications, hindering their ability to respond promptly to customer inquiries.
Reporting Limitations: While Zoho SalesIQ offers reporting capabilities, some users find them to be insufficient for in-depth analysis. The reports lack granularity and customization options, making it challenging to extract specific insights and track key performance indicators effectively.
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Users are raving about this cloud-based platform that's shaking up the way businesses connect with their customers. It's like having a virtual customer service rep available 24/7, right on your website. The general consensus? It's a game-changer, especially for small and medium-sized businesses looking for an affordable and user-friendly way to up their customer service game. Here's the lowdown: *tawk.to* seems to hit the sweet spot between features and affordability. Users love the simplicity of the platform – it's easy to set up and navigate, even for non-techies. Plus, it's packed with features like live chat, chatbots, and even a knowledge base, all without breaking the bank. But it's not all sunshine and rainbows. Some users have mentioned that customer support can be a bit hit-or-miss. So, how does *tawk.to* stack up against the competition? Well, it definitely holds its own against big names like Zendesk Chat, LivePerson, and Intercom, especially when it comes to price. It might not have all the bells and whistles of some of the pricier options, but for many businesses, it's got everything they need and more. If you're looking for a way to provide top-notch customer service without emptying your wallet, *tawk.to* might just be your new best friend. *Disclaimer: The information provided is based on user reviews and may not reflect the most up-to-date information. It is recommended to check the internet for the latest updates and developments.*

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Zoho SalesIQ, a customer engagement platform, has attracted a range of feedback from users over the past year. Reviewers frequently highlight the platform's affordability and comprehensive feature set as major advantages. The software offers live chat, visitor tracking, and automation tools at a competitive price point, making it an attractive option for small and medium-sized businesses seeking a cost-effective solution. Users appreciate the platform's ability to provide insights into visitor behavior, enabling them to personalize interactions and improve customer engagement. Additionally, Zoho SalesIQ's integration with other Zoho products, such as Zoho CRM, is seen as a significant benefit, streamlining workflows and enhancing data management. However, some users have expressed concerns regarding the platform's user interface and occasional performance issues. The interface, while functional, is sometimes described as outdated and less intuitive compared to competitors like Intercom or Drift. Additionally, a few users have reported occasional lags or delays in the live chat functionality, which can impact the customer experience. Despite these drawbacks, many reviewers acknowledge that Zoho SalesIQ offers a robust set of features at an attractive price point, making it a viable option for businesses prioritizing affordability and functionality over cutting-edge design and performance. Zoho SalesIQ is particularly well-suited for small to medium-sized businesses seeking a comprehensive and affordable customer engagement solution. Its feature set, including live chat, visitor tracking, and automation tools, provides valuable insights into customer behavior and facilitates personalized interactions. The platform's integration with other Zoho products further enhances its value proposition for businesses already utilizing the Zoho ecosystem. While the user interface and occasional performance issues may deter some users, Zoho SalesIQ's affordability and comprehensive functionality make it a compelling option for businesses looking to optimize their customer engagement strategies without exceeding their budget.

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Zoho SalesIQ

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